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Embassy Suites by Hilton Crystal City - National Airport

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1300 Jefferson Davis Hwy, Arlington, VA 22202
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Embassy Suites by Hilton Crystal City - National Airport
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962 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
1 review
4 of 5 stars Reviewed 6 days ago NEW

The staff was very nice and helpful. We always seem to need extra towels and they were very prompt in assisting us. The breakfast buffet was great. This is a major factor in choosing Embassy Suites.I would stay here again.

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for posting a review. It is very nice to read that you had a nice graduation weekend visit. I appreciate your comment on the staff being helpful. Yes, breakfast is a big reason a lot of our guests choose to stay with us. It is such a fantastic value to receive a complimentary full breakfast buffet for each... More 

Tuscaloosa, United States
1 of 5 stars Reviewed 1 week ago NEW

Upon our arrival, we were informed that there were not double rooms clean. We were asked to come back in two hours (at check in time) so that they could finish cleaning the rooms. After walking around in the heat for those two hours, we returned to find that we would still not get our requested double room. Upon inquiring... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for taking the time to write a review. While your experience was disappointing and I truly am sorry for that, I do hope readers of this review will read the many other positive reviews to know this experience is not the norm for our guests and we absolutely care about our guests. It is rare that we can... More 

Saint Charles, United States
4 of 5 stars Reviewed 1 week ago

Clean hotel. Not a lot of guest parking. No ventilation in the bathrooms. Had to lower the A/C to 63 to get it cool. Breakfast staff were extremely helpful and gracious. Close to the Pentagon and shopping. Would stay there again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for choosing to post a review. I am glad you found the hotel to be clean s the housekeeping staff works so hard to make this happen. Our parking garage is three levels which is typically more than enough for our guests. It is extremely rare that our garage is full, but I am sorry that you had... More 

hollywood, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

arrived june 9 after a flight. was greeted happily and told i had been upgraded to free wi-fi and snacks, which was great with a 9 year old along. very good breakfast and happy hour had many choices. i definately reccommend this htel and all embassy suites for that matter!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for writing a review. Our premium suites are quite popular so I am glad you got to take advantage of one of these. It does make traveling with a child more delightful when snacks and beverages are available. It is nice to read that you both enjoyed the breakfast and evening reception as well. Thank you again for... More 

pittsburgh, United States
5 of 5 stars Reviewed 1 week ago

i would definitely recommend this hotel to anyone visiting the washington dc area. it was very easy to get to all of the sites we wanted to see. plenty of restaurants in the area. very easy access to the parkway. clean hotel. friendly staff. nice pool. great food. great parking garage.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for taking the time to post a review. We are fortunate to be in a location that allows us to offer the DC experience at a lesser cost than a hotel inside DC. Many guests really enjoy our location as a "home base" while enjoying seeing all that Washington DC has to offer. I appreciate you mentioning the... More 

Vine Grove, Kentucky
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This Embassy Suites is right next to a main artery in Arlington, so if traffic noise is bothersome, you should ask for a room away from the highway. Our check-in went great. Tetianna was very efficient and helped us change rooms when we found our initial room overlooked the highway. We also found out she likes "gold chocolate". The breakfast... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for your review. Great tip to ask to ask for a suite in an area that will help a guest sleep better. We always try to accommodate any special requests as we want our guests to have an excellent experience. I am so glad your request could be met and that Tetianna helped facilitate this, with a smile.... More 

Costa Mesa, United States
5 of 5 stars Reviewed 1 week ago

Room service excellent. Daily service- bed making & supplies. Resturant stayed open to serve family group. Shuttle service excellent to local restaurant & Regan National. Very helpful front desk. Great elevator service. Quick and effecient.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for posting a review. I sincerely appreciate you recognizing the efforts of your suite keeper to make a positive impact on your stay. While most hotels offer shuttle to the airport and/or Metro, we also offer shuttle service to anywhere within Crystal City. This amenity is notg found at most other hotels and I am glad you took... More 

Fayetteville, NC, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at this hotel. The room was spacious and breakfast was one of the best that I have had at a hotel. The location is very convenient for catching the metro. The staff was very courteous and willing to help. I will definitely stay here again!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for posting a review. I am so glad you enjoyed your stay so much that we now rate amongst the top of your hotel list. We are fortunate to be located so close to the Metro that our guests have the option of walking or taking a complimentary shuttle. I appreciate your comment on the staff. Thank you... More 

Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just finished spending 7 nights at this Embassy for our first trip to DC. Stayed in Arlington/Crystal City, because it was urban and close to everything we wanted or needed. We found for hotel convenient to 2 different metro stops, walkable to restaurants in the area, front desk staff was very friendly/helpful, housekeeping was very quick and a free... More 

Was this review helpful? Yes 2
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for taking the time to post a review. It is nice to read that you found our location to be convenient for your needs. The Front Desk and Housekeeping staff will be thrilled to read that you recognized their efforts to enhance your stay experience. I am so glad you enjoyed your suite accommodations. The evening reception is... More 

Baltimore, United States
4 of 5 stars Reviewed 2 weeks ago

Hotel is nice and clean and just off of a major highway, very close to the pentagon and other DC monuments. Save some additional money by taking advantage of the complimentary happy hour and free breakfast. Staff was very helpful with accomidations. Although beds are to soft for my liking, my wife said she slept like a baby.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for your review. The housekeeping staff will be thrilled that you recognized their efforts to keep the hotel clean. You offer an excellent tip as the breakfast and evening reception not only are excellent ways to start & wind down the day, but offer a great value that is not found at other hotels. I am sorry that... More 

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