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Embassy Suites by Hilton Crystal City - National Airport

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1300 Jefferson Davis Hwy, Arlington, VA 22202
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Embassy Suites by Hilton Crystal City - National Airport
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Embassy Suites by Hilton Crystal City - National Airport
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1,002 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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New York, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Tatiana was amazing, she welcomed me and made my first solo travel with my 6 month old son a breeze at check in and helped make my whole stay easy and relaxing. Thanks to her and all the staff at this well run hotel... breakfast buffet is also amazingly fast and convenient.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for writing a review. Tatiana is fantastic and I appreciate you recognizing her efforts. I know she will be so happy to read about this as she truly wants to make a positive impact on each guest she interacts with. I am glad you had such an enjoyable stay experience and took advantage of the delicious complimentary breakfast.... More 

San Antonio, United States
5 of 5 stars Reviewed 4 days ago NEW

The hotel was very accommodating, with shuttle service to most areas. Shops were near by and the monuments were not far, but within walking distance. Walking distance to the metro. The Hotel staff was very friendly and the hotel was clean.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for sharing your review. The shuttle service does offer a great convenience to our guests. Not many other hotels offer a complimentary shuttle that goes anywhere within Crystal City and this is quite popular with our guests. So many guests enjoy having the option of walking to the Metro (4 blocks) or riding in the complimentary shuttle. I... More 

Wellington, Ohio
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed there for one night to see a soccer game at Fed Ex field. Overall, I was very happy with the hotel being a Honors Member. The complimentary breakfast included was very good. Lots of choices and plenty of seating around 8:00 a.m. However room service and lunch staff need an overhaul for this type of hotel. 2 stars for... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for posting a review. I am glad that you had an overall positive experience and enjoyed the many offerings at the complimentary breakfast. I appreciate your advise and I am sorry you did not receive the proper service during your lunchtime meal. We are fortunate to be within 4 blocks of two Metro Stations (Crystal City & Pentagon... More 

Chicago, United States
3 of 5 stars Reviewed 6 days ago NEW

This hotel would be better suited with a Ramada or Holiday Inn sign - rather than an Embassy Suites sign. The hotel is dated - old carpeting, old bedding, dated bathroom ... The staff were cordial. The breakfast very good. The evening snack ... ok. One suggestion - do not get a corner room. We could never get a strong... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for posting a review. This is the first I have heard of our hotel being compared to a Ramada or Holiday Inn and I am sorry we did not live up to your expectations of what an Embassy Suites should be. my apologies that the décor of the suite disappointed you and that you had a connectivity challenge... More 

Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Overall was a very good stay. The room was nice and 2 TV's helped keep the kids busy. Wifi not working in the bedroom was a little annoying but not really there for wifi. Breakfast was great and most nights the reception was great. At times there are just too many people in line for a drink and I think... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for taking the time to write a review. I am glad you enjoyed your suite accommodation and apologize for the lack of connectivity in the bedroom area of your suite. It is nice to read that you enjoyed breakfast and the evening reception. I appreciate your suggestion on how to make the line move quicker. This is the... More 

Grand Prairie, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was very nice. The hotel was clean. The shower stayed hot for my family of 4 (myself, husband, 7 & 9 yr old kids). The breakfast was a life saver, lots of options. Clean pool, the lifeguard that was there on Wed, July 22nd at 10am was very friendly and good with my kids. Close to DC attractions.... More 

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for writing a review. I am so glad to read that you had a positive stay experience. The breakfast is a huge value for all guests, but especially families. That same breakfast that we offer complimentary would cost $20++ at other area hotels. So for your family of four, that equals an $80++ savings per day! I am... More 

Nashville, Tennessee
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel Monday through Friday. The hotel is very close to the metro which makes it super convenient. The common areas of the hotel are very nicely done, very modern and up-to-date however the rooms were a little out of date, very roomy but you could tell the have not been updated like the rest of the... More 

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for sharing your experience. I am so glad you had an enjoyable stay and found our location to be convenient. Many of our guests enjoy having the option of walking to the Metro or taking our complimentary shuttle. I am glad you liked the updates done to the atrium area, but apologize you were not as happy with... More 

Matthews, North Carolina
Level Contributor
105 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed 1 week ago

Three distinct experiences at this hotel - the service, the lobby and other amenities, and the room itself. The service was excellent - as noted in the review title, Alex at the front desk was fabulous. She helped with check-in, merging multiple reservations and finding the best rooms for our stay. She was also great with my two kids, and... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for posting a review. Alex is a superstar and I appreciate you recognizing her efforts to make a positive impact on your stay. She works hard to offer this same impression to all the guests she interacts with and I know she will be thrilled to know she helped make your stay a great experience. The feedback on... More 

Saratoga Springs, New York
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I love staying at Embassy Suites, because they are great. This was not different. My family and I loved cooked to order breakfast, and free drinks during a happy hour. The location of the hotel is perfect (very close to metro, which goes straight to downtown of DC).

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for posting your review. I am so glad we lived up to your Embassy Suites expectations! In my unbiased opinion, I agree that Embassy Suites are great. The complimentary breakfast and evening reception offer such a great value for all of our guests. It is nice to read that you enjoyed these amenities. We are fortunate to be... More 

kings park, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay here. The free breakfast was fresh and there was a lot to choose from. The pool was small but felt great after a long day of sight seeing. The separate bedroom allowed us to tuck the kids in and then relax with the TV without waking them. There is a metro station within walking distance.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for sharing your review. I am glad you had a fantastic stay experience. The benefits of an Embassy Suites are significant for all guests, but especially a family. The suite, breakfast for all occupants, and the evening reception are complimentary with us, but would be pretty costly at other hotels. It is nice to read that you enjoyed... More 

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