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Embassy Suites by Hilton Crystal City - National Airport

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1300 Jefferson Davis Hwy, Arlington, VA 22202
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$119 Suites w/ Breakfast!
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Embassy Suites by Hilton Crystal City - National Airport
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1,031 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We spent the weekend in DC sightseeing and booked this hotel because we have been very happy in other Embassy Suites in the past. Its proximity to the metro and shuttle are a big plus. We usually stay in a nearby hotel when we visit DC but i thought we would give this one a try. The public areas were... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for writing a review. I appreciate your decision to stay with us and glad you like our newly remodeled public space. However, I am sorry the suite cleanliness did not meet your expectations. The Director of Housekeeping will try to identify the suite you stayed in so he can look into this further. I am sorry for your... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is in DC and is just a two block walk to the metro train station. The breakfast is free and very good. We enjoyed the free beer and cocktails that are offered every evening 5:30 to 7:30. Sophie and Katrina were out bartenders and good ones at that. Marcelo is the food and beverage Manager and he is... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for posting a review. We are fortunate to be four blocks from two Metro Stations and many of our guests enjoy having the option of walking or taking the shuttle to the Metro. It is nice to read that you enjoyed the evening reception. Marcello, Sophie, and Katrina make a great team and offer fantastic customer service in... More 

Kailua, United States
5 of 5 stars Reviewed 3 days ago NEW

Outstanding Service This hotel continues to provide great customer service. Enjoy the atmosphere and the manager special is superb! The Breakfast are awesome and the made to order eggs area is excellent.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for your review. I am so glad you have repeatedly had excellent service during your stays with us. The breakfast and evening reception are great amenities for our guests to enjoy. It is nice to read that you did enjoy your stay. Thank you again for your review and for staying with us. We would love to welcome... More 

Vancouver, United States
4 of 5 stars Reviewed 3 days ago NEW

Hotel was great. However, a front desk employee needs some customer service training. My TV did not work and when I reported in person to the front desk, an employee told me how to fix it. He told me to uplug it from the call, which also meant to move the cabinet, wait a few minutes and plug it in.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for taking the time to write a review. I am glad you enjoyed the hotel, but sorry that you did not find the front desk staff helpful. I hope that you will see from any other interactions that you had and from the many reviews on this site that this is an isolated incident. Clearly, the response given... More 

Level Contributor
6 reviews
5 of 5 stars Reviewed 4 days ago NEW

Had a great stay this past weekend (3 nights). Lots of family booked there for an event in D.C. It was conveniently located. The staff was very nice and helpful. Room was clean & quiet. Mattress was very comfortable. Will stay again if we are in the area. The only day breakfast was crowded was Sunday morning as everyone checked... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for posting a review. It is nice to read that you had a great stay with us. I am glad that you found the staff to be friendly and our location to be convenient. Thank you again for your review and for staying with us. We would love to welcome you back! As always, I invite anyone reading... More 

Forked River, New Jersey
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great hotel, rooms were nice but are in need of a refurbishment. Breakfast was great as well as the happy hour. Pentagon City metro was an easy walk or you can take the free shuttle. It would be nice if the rooms had safes. All the staff was very nice. Pool is small but the kids still had fun. Wifi... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for sharing your review. I am so glad that you enjoyed the complimentary breakfast and evening reception so much. I appreciate your suggestion for safes in the suites. Many of our guests, like yourself, enjoy having the option of walking to the Metro or taking the complimentary shuttle. Thank you again for your review and for choosing to... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

Walking distance to the Pentagon if you're wearing comfortable shoes and takes a little less time than waiting on the free shuttle the hotel provides. (It usually drops you off just inside the Pentagon grounds so you're hiking regardless). I waited nearly 30 minutes after calling them to pick me up from the Pentagon the first day in what I... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for posting a review. Many of our guests enjoy having the option of walking to the Pentagon, Metro, and mall or taking the complimentary shuttle. There are designated areas that hotel shuttles can pick up/drop off at the Pentagon. It is highly unusual for the wait time for the shuttle to be so long and if it is... More 

1 review
5 of 5 stars Reviewed 1 week ago

Everything about this hotel was excellent and the staff was more than willing to help. The drivers for the shuttles seemed to be very common. Unfriendly, and border on rude. But this maybe demographics.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for writing a review. I am glad you enjoyed the hotel and staff. It is disappointing to rad about your impression of the shuttle drivers. As you and many others will see from the many reviews they are mentioned in, this is not the norm. I am sorry you felt they were not friendly. Thank you again for... More 

Panama City, Florida
Level Contributor
964 reviews
189 hotel reviews
common_n_hotel_reviews_1bd8 412 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here before a flight out of Reagan. Their breakfast was nice with plenty of seating. Their shuttle service to the airport is twice hourly and they also offer a shuttle to the Pentagon City metro stop or Crystal City Metro is only a 5-10 minute walk. Very friendly workers. Small indoor pool and very small fitness area. Evening... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for posting a review. It is nice to read that we started your day off nicely at breakfast and that your short stay with us was an enjoyable one. The shuttles most definitely make it convenient for our guests and I am glad that you took advantage of this amenity. I appreciate you noting the friendliness of the... More 

Backnang, Germany
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 nights in August for a business trip. I had never stayed at an Embassy Suites before, but heard they were nice. First impression was good coming into the hotel after 24 hours of traveling from Europe. Customer service at the desk was quick, friendly and helpful. The room was nice and a/c was running, so... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites by Hilton Crystal City - National Airport, responded to this review

Thank you for sharing your review. I am so glad we could offer you a positive first Embassy Suites experience. It is nice to read that you had a smooth check in and found the staff to be friendly. My apologies that the bed skirt and vacuuming under the bed did not meet your (or our) standard, but I am... More 

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