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Embassy Suites Hotel Crystal City-National Airport

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1300 Jefferson Davis Hwy, Arlington, VA 22202
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From $119 with Breakfast
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Embassy Suites Hotel Crystal City-National Airport
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Embassy Suites Hotel Crystal City-National Airport
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879 reviews from our community

Traveler rating
    368
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    126
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    20
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379
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Flagstaff, Arizona
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed March 14th - March 21st, 2015 at this hotel. From the moment I called from the airport to find out where the shuttle would pick us up, to the moment we left to return to the airport, the entire staff was helpful, friendly and just on top of their game. The front desk staff (all of them) were... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for the time you took to post this review. We believe that while every hotel has beds, televisions, and restaurants, that it is the customer service that will set us apart from other hotels. That is why it is so rewarding to read that this was the case for you. The staff is always looking for ways to... More 

Atlantic City, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Our recent experience at the Embassy Crystal City was amazing!!! Everyone from the front desk (Alexandra and Leigh (Not sure if spelled right), bellstand, breakfast staff (Noemi, Gloria and Lisseth, The Executive Chef, and housekeepers were so helpful and friendly! Everyone went above and beyond to make our stay extra special! Breakfast was amazing, plenty of everything to satisfy everyone's... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for your review. It is so nice to read that you had an amazing stay. I sincerely appreciate you taking the time to recognize by name the employees that had a positive impact on your stay. We will be sure to thank them for their efforts to exceed your expectations. Thank you again for your review and for... More 

Hammonton, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Outstanding stay! Friendly and helpful employees. Of the many hotels I have stayed at, this was one of the most pleasurable experiences. A return visit to this Embassy Suites Hotel would be something to look forward to.

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for posting a review. It is wonderful to read that you had such a fantastic stay experience. It is very rewarding to read that this stay ranks high on the list of your experiences and that you would be happy to return. Thank you again for your review and for choosing to stay with us. We hope to... More 

Dallas, Texas
Top Contributor
100 reviews 100 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This place was a great deal considering the location and time of year. It's a little tricky to find, get out on the 15th street exit if you are driving. They also have a complimentary airport shuttle as well as a shuttle to the Metro station at Crystal City mall. The mall has various eateries at the food court and... More 

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for taking the time to write a review. I am glad you found value in staying with us and I am sure the readers of your review will appreciate the driving direction tip. We are fortunate to be in a location that is so convenient to Washington DC, the Airport, a large shopping mall, and much more. The... More 

Winter Springs, FL, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Family vacation stay and hotel experience was good. Close to Metro, friendly staff, airport transportation, good breakfast, manager's reception in the evenings, and large rooms add to comfort and relaxing atmosphere after long day of sightseeing. Room could use some upkeep / remodeling, but overall and good environment and experience. 10-year daughter loved it.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for sharing your review. It is nice to read that you enjoyed your stay. I am glad that you found our location to be convenient for your needs. The value of an Embassy Suites is nearly unmatchable due to the suites, complimentary breakfast, and evening reception. It is great to read that you found these amenities enhanced your... More 

Midwest City, Oklahoma
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The overall cleanliness is excellent and the staff was very accommodating. Our bags didn't arrive until the next day. They provided complimentary toiletries and provided transportation to the shopping mall so that we could procure clothing. They assisted with local transportation for local restaurants and I would highly recommend this hotel for business and pleasure.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Stefan M, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for your review. I am so glad that you had a positive stay experience. The team will be thrilled to read that you are recognizing their efforts to keep the hotel clean and that you found your interactions with them to be positive. Unlike most hotels in the area, we do offer the complimentary shuttle to anywhere within... More 

1 review
5 of 5 stars Reviewed 1 week ago

I was here on business. From the moment I walked in the door I was greeted warmly by the desk specialists. Mr. Abdulaye ensured that lodging was comfortable and relaxing. I was also provided transportation assistance to my business engagements as I wasn't familiar with the logistics. If you are looking for a relaxing and customer satisfaction focused environment this... More 

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for your review. We truly believe that a warm welcome followed with top notch service will always make a positive impact on our guests. We are lucky to have Laye as he passionately cares about our guests experience and is always looking for ways to make their stay even more enjoyable. While it is not surprising, It is... More 

Oxon Hill, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall the rooms were spacious and clean, we felt safe. My experience with the reservation clerk over the phone when booking our reservation was very pleasant she was very helpful and the process was done in a tmely manner. I wish that others that booking agents were as helpful that one I encounted when maing the choice to stay with... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for taking the time to post a review. The housekeeping staff will be thrilled to read that you are recognizing their efforts to keep the hotel clean. I am so glad that you enjoyed your suite accommodations. I am hopeful the great service you received when making the reservation coupled with your positive stay will have you returning... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Love embassy suites, but not this one. Room issues, personnel unfriendly, etc. Only time I have ever lodged a complaint. Some restitution was made though.. after an effort was go en a coupon for a free night at any embassy. Not discouraged, but won't use this one again.

Was this review helpful? Yes 1
Stefan M, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for your review. I am very sorry that you had a poor experience. While I am glad an effort was made to make it right, it is disappointing to read that we lost your business. It is very unusual for a guest to leave thinking the staff is unfriendly. I hope you will read the many other reviews... More 

El Segundo , CA, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Outstanding hotel conveniently located to great shopping, restaurants, the metro, and Regan National airport. Complimentary breakfast and the nightly reception are fantastic. Shuttle service is available around pentagon and crystal city.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stefan M, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for sharing your experience. It is nice to read that you found our hotel to be convenient for your needs. We are lucky to be located in an area that is so close to so many places many guests need/want to go. We know the complimentary breakfast and evening reception are a big reason why our guests choose... More 

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