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Embassy Suites Hotel Crystal City-National Airport

3.5 of 5 1300 Jefferson Davis Hwy, Arlington, VA 22202
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Certificate of Excellence 2014
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Embassy Suites Hotel Crystal City-National Airport
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Embassy Suites Hotel Crystal City-National Airport
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860 reviews from our community

Traveler rating
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    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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East Hartford, United States
1 review
4 of 5 stars Reviewed yesterday NEW

The room was very clean and comfortable, The complimentary breakfast was wonderful. Everything was smooth, down to the checkout. Thanks for the hospitality, I will definitely make this a regular stop if I need a hotel in the Alexandria area.

Review collected in partnership with Embassy Suites Hotels

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Gainesville, Florida
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had four rooms reserved for all of our family members. Three out of the four rooms were always cleaned well. The fourth room for some reason never received an adequate cleaning. Never had enough towels. And was always in need of something. The front desk was not the most helpful when they were called and towels or shampoo were... More 

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Beavercreek, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

This is my 3rd stay here in the past year. The staff is fantastic. We showed up early to see if we could check our bags prior to our morning meeting at the pentagon and they gave us complimentary breakfast! They can shuttle you to the pentagon. There is a complimentary evening snacks/drinks (typical of Embassy)... all at per diem.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jennifer G, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for your review. We really enjoy welcoming back familiar faces and appreciate you choosing to stay with us. We know there are many choices and please understand we do not take your business for granted. Your comments on the staff are very much appreciated and I am so glad the team had such a positive impact on your... More 

Vineland, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel was clean and well maintain. The staff was wonderful to talk with and very helpful in every way. The breakfast was super great. We ate breakfast every day at the hotel they had so many choice of breakfast food. My stay over all was super... I would like to thank all the staff member at the hotel, They... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jennifer G, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for posting a review. It is so nice to read about your enjoyable stay experience. The staff works hard to offer positive interactions with all of our guests so it is rewarding to read that the team had a positive impact on your staff. The complimentary full breakfast is an excellent way to start the day. There is... More 

Seattle, Washington
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I always enjoy staying at Embassy Suites when I can due to their amenities and high standard of accommodation. This hotel is perfectly located right off 395 and is a couple blocks from both the Pentagon City and Crystal City Metros, so getting around is very easy. The hotel itself is very modern and well kept and the room was... More 

Was this review helpful? Yes 1
Jennifer G, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for taking the time to post a review. We really enjoy welcoming back familiar faces so it is really appreciated that you choose to return when visiting the area. We are fortunate to be in a location that is so convenient to get to and also convenient for those coming in to tour Washington DC. The housekeeping staff... More 

Efland, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

For the most part, everything was nice, clean, quiet and comfortable. It was nice to have the free breakfast buffet (but the coffee was pretty bad) and evening reception. I would recommend this hotel to business travelers but not so much for families. The indoor pool was closed during the day due to the season which was a bummer. It... More 

Was this review helpful? Yes
Jennifer G, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for sharing your experience. I am so glad you enjoyed your stay and took advantage of the complimentary breakfast/reception. However, I am sorry that you did not enjoy the coffee. Actually, we have a tremendous amount of families that stay with us. Our pool opens at 10am on weekends & holidays as well as everyday from Memorial Day... More 

Smithfield, United States
1 review
2 of 5 stars Reviewed 1 week ago

Stayed there last weekend. Lobby was crazy cold; sure it was cold outside but not much warmer inside. Breakfast buffet was cold and coffee ran out. Forced to take food to room to microwave it. Not up to Embassy Suites standards, unless they have been lowered recently.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jennifer G, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for sharing your review. I am so sorry you found the lobby to be cold. We receive so many great comments about the breakfast so it is surprising that you found the food to be cold. My sincerest apologies that you were let down by the breakfast. The Embassy Suites standards remain quite high and again, I am... More 

Charlottesville, United States
1 review
2 of 5 stars Reviewed 1 week ago

I love Embassy Suites and plan on staying at another one again. The front desk was as helpful as possible at the Crystal City location but the housekeeping did an awful job actually cleaning those rooms and linens and it was very disappointing and quite frankly scarring. I won't be staying at that particular one ever again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jennifer G, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for your review. While I am happy to read that you enjoy the Embassy Suites brand, I am so sorry we let you down. I am glad you let us know while you were here so we could offer you $50 offer your room as well as complimentary parking. However, I am sorry that this was not enough... More 

anadarko, United States
1 review
4 of 5 stars Reviewed 1 week ago

Always a dependable and nice hotel! Hilton brand hotels always deliver and provide excellent service. Always go Hilton! Room services are way to expensive but the good is really good. WiFi needs some work because I could only logon once during my stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jennifer G, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for your feedback. It is great to read that you are so loyal and happy with Hilton hotels. We know being part of Hilton Worldwide brings with it big expectations and the team works hard every day to meet/exceed them for all of our guests. It is nice to know we did this for you. We are working... More 

Staten Island, New York
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

I want to start this review by thanking Karen at the front desk for helping me out in a tremendous way. We stayed on the 9th floor with two connecting rooms. 913 and 914. We are a family of 6 so one room would not work, so we needed two rooms and Karen was great in organizing that. I was... More 

Was this review helpful? Yes
Jennifer G, General Manager at Embassy Suites Hotel Crystal City-National Airport, responded to this review

Thank you for taking the time to post a review. It is very much appreciated that you recognize Karen's efforts. Karen truly cares about our guest experience and does everything she can to ensure each one is a positive one. I am so glad Karen's hard work helped make you feel comfortable enough to continue with the plan to stay... More 

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Additional Information about Embassy Suites Hotel Crystal City-National Airport

Address: 1300 Jefferson Davis Hwy, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Crystal City-National Airport 3.5*
Number of rooms: 267
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Also Known As:
Embassy Suites Arlington
Arlington Embassy Suites
Hotel Style:
#11 Business Hotel in Arlington
#11 Green Hotel in Arlington
#13 Family Hotel in Arlington
#20 Romantic Hotel in Arlington

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