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All 48 Arlington hotels

DoubleTree by Hilton - Washington DC - Crystal City

3.5 of 5 Hotel   |   300 Army Navy Drive, Arlington, VA 22202-2891
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Ranked #33 of 48 Hotels in Arlington
A recent review
3 of 5 stars Reviewed August 15, 2013
puppy23 wilmington nc
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1,333 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
See the most recent reviews
wilmington nc
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 15, 2013

The room was way too hot. We changed rooms for the second night hoping it would be cooler but it was just as bad. They did comp our breakfast but for what we paid for the nights we stayed it just wasn't enough. The hotel was probably very nice 10 years ago. It's just very dated. They still try to... More

Was this review helpful? Yes 1
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to share your experience. I am disappointed to read about the challenges you experienced and will reach out to you directly to apologize as well as see what we can do to make it right. I am happy to let you know that the hotel will be getting a whole new key system installed... More

West Virginia
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 14, 2013

The room was very nice but it was overly hot and only had 2 towels for 4 people. And the room was free because they had already had to comp me for the last time I stayed due to some issues, but I really thought they could do better than that.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to share your experience. I am glad you enjoyed the room accommodations and apologize there was only towels for two people. The Director of Houskeeping will look into this to ensure the proper amount of towels are placed in each room. I am sorry for the challenges you experienced on your last stay, but... More

Glendale, Arizona
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 14, 2013

The Doubletree at Crystal City is a very nice hotel. It has many great amenities and the location, near the Pentagon, makes it very convenient to the many sights in Washington D.C. I would certainly consider staying at this hotel on future visits to the area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. It is nice to read that you had an enjoyable stay. We are very fortunate to have a great location that makes it so convenient to go into Washington DC to tour. Thank you again for your review and we hope you do return. We will work just as hard to exceed your expectations. As... More

Chino Hills, California
Top Contributor
169 reviews 169 reviews
44 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed August 14, 2013

I missed my flight home and needed a hotel close to Reagan National airport. The Doubletree is a nice hotel that is located two blocks from Pentagon City Shopping mall and the Metro. Lots of chain restaurants in the area and a nice area in which to walk. The metro is about a 10 minute walk and the National Mall... More

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am sorry that you missed your flight as I am sure it was frustrating, but glad that led you to us. We are fortunate to have such a convenient location to both the airport and the Metro as well as to Washington DC. It is nice to have the option of walking to the... More

Louisville, Kentucky
1 review
2 of 5 stars Reviewed August 13, 2013

This hotel has a great deal of potential. Good lacation and the staff was very friendly and willing to help. The hotel itself was just...dirty. The first room we were assigned had dried food on the carpet, dust on the furniture and hair on the tile in bathroom. We asked for another room and were given one that was a... More

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. I appreciate you mentioning the friendliness of the staff and it is nice to read that you found the location fit your needs. It is disappointing to read about your experience. I know how hard the housekeeping staff works each day so in all honesty it is surprising. While challenges pop up from time... More

Pennsauken, United States
1 review
5 of 5 stars Reviewed August 13, 2013

Our stay at the Crystal City Double Tree was excellent. We went for a long weekend with our two young children and had a wonderful experience. The check-in was quick and the room was clean and cool when we entered. We were even able to upgrade to a Deluxe Suite when we arrived so that there was a separate bedroom... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to write a review of your experience. It is so nice to read how fantastic your stay was. I am glad we could meet your request for an upgrade as this offered you more space for your extended stay. The pool is extremely popular, especially this time of year, so I am glad you... More

Middleboro, United States
1 review
4 of 5 stars Reviewed August 13, 2013

I needed someplace just for the night to check in without a hassle. I went from my car to my room in less than 10 minutes. While there I sat back, watched a movie in my room and got up at 5:30AM to leave. Checking out was just as easy as checking in.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am glad that your trip was so simple and hope you return for a longer stay. It will be just as enjoyable! Thank you again for your review. As always, I invite anyone reading my responses to contact me anytime. Happy travels - Kevin B. Feldman 703-416-3846 kevin.feldman@hilton.com More

Rehovot, Israel
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2013

The location is great and we were all ready for a pleasnt stay when we arrived. Unfortunately, the two rooms we stayed in had problems with the housekeeping staff and we witnessed the results. (To be fair, the staff was very apologetic and made sure we were compensated for the unpleasantness of it all. But as my dad said, he... More

Was this review helpful? Yes 1
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. I am sorry you were disappointed in the condition of the room. While I appreciate you mentioning that the staff did compensate you for the challenges, we too wish there had not been a problem. The heater not operating at the pool was an unexpected challenge. It was worked on and once the source... More

Tampa, United States
1 review
3 of 5 stars Reviewed August 12, 2013

The price to value ratio for breakfast was not good. Dinner prices were more reasonable with the food options presented. The pool heater was not working and the water temp was unbearable for the children after several minutes. Could not get a straight answer when it would be fixed and it was not working the length of our stay (6... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to write about your experience. I am so sorry that pool pump not operating correctly caused a negative impact on your stay. It was very frustrating for us and even more so for our guests. It was unexpected as the pump stopped operating overnight. The pool is operated by an outside company and they... More

West Bend, United States
1 review
3 of 5 stars Reviewed August 9, 2013

Several of the hotel's amenities were not in full working order during my week stay. This includes the pool, the cafe, and room cooling system. I found that with an entire family and a week stay, it is not a great value for the rate. This hotel is in a convenient location to get to tourist activities. It is a... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am sorry that there were challenges with some of the amenities that caused a negative impact on your stay. Unfortunately the pool pump stopped working which caused the water to be cold. We tried to have it fixed as quickly as possible, but there was a delay in getting the needed part. Cafe Go... More

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Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Address: 300 Army Navy Drive, Arlington, VA 22202-2891
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
Number of rooms: 631
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Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City

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