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DoubleTree by Hilton - Washington DC - Crystal City

3.5 of 5 300 Army Navy Drive, Arlington, VA 22202-2891
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DoubleTree by Hilton - Washington DC - Crystal City
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DoubleTree by Hilton - Washington DC - Crystal City
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1,508 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
See the most recent reviews
Boca Raton, Florida
Top Contributor
517 reviews 517 reviews
36 hotel reviews
236 helpful votes 236 helpful votes
4 of 5 stars Reviewed December 10, 2013

Doubletree by Hilton is always welcome home greeting, reliable, clean, spacious rooms, unpretentious. I have been staying at this particular property for maybe 25 years. It has been upgraded appropriately. But the location and the quality remain the same.

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. Wow, a 25 year veteran of the hotel! Thank you for continuing to return. It is so rewarding to read that you a fond of the many updates and find the service remains to be top quality. We will continue to welcome you back and make you feel at home. I know there are... More 

Eden Prairie, MN, United States
1 review
5 of 5 stars Reviewed December 10, 2013

Excellent room accomendations, meeting, food & beverage service. The hotel shuttle from airport was very convenient. Enjoyed the close locations of many shopping opportunities and restaurants. I enjoyed my stay at the DoubleTree Hotel and will return in the future.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. It is rewarding to read that you had a successful stay with us during your conference. We are fortunate that the hotel is in such close proximity to the airport, shopping mall, Metro, and much more. I am glad you found our location to be convenient for your needs. Thank you again for your review... More 

Roanoke, VA, United States
1 review
5 of 5 stars Reviewed December 10, 2013

Great room, service, and view. We really appreciated the free ride to where we had to go and back with a minimum of waiting time. It was a perfect location for our visit and very near where we needed be.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for choosing to share your review. It is so nice to read that you had a fantastic stay experience. It reads like you took advantage of our many view rooms which always makes a stay more special. We really appreciate you choosing to stay with us. Thank you again for your review and I hope you return soon.... More 

Williamsburg, United States
1 review
4 of 5 stars Reviewed December 9, 2013

A good value. First room had a/c filter hanging out of the unit. Replacement room had noisy bathroom exhaust fan but a call resulted both in repair and a follow-up call to ensure I was satisfied -- great customer service that time. Only other issue was a non-work safe in the closet (locked open).

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. I am glad you found your stay to be a good value, but apologize for the challenges you experienced. Your comment on the good customer service is appreciated. Ron, thank you again for your review and I hope you return. We will work very hard to exceed your expectations. I invite anyone reading my... More 

Washington DC / Crystal City, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 8, 2013

The hotel's location and friendly & engaging staff saves this hotel from being Poor / Average. The view from the 10 floor over looking Washington DC was great. The distance to transportation is VERY good. BUT, I am very disappointed by my last, check-out, morning - NO HOT WATER. The hotel had a water issue since 7 AM that morning... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Dori F, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am so glad the location was convenient for your needs and you found the staff to be friendly. We are fortunate to have a location that offers spectacular views of Washington DC from many of our rooms as well as from the Skydome. I am very sorry for the lack of hot water during... More 

Atlanta, Georgia
Top Contributor
68 reviews 68 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 5, 2013

I had a great stay! The staff were friendly and accommodating. The rooms were decent, not great. The rooftop lounge is a cool place to relax and get a 360 view of DC. The fitness center is quite nice...especially for a hotel. It's nearly gym quality! This hotel is near the airport, close to the "National Mall", the Pentagon, and... More 

Was this review helpful? Yes
Dori F, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Your review is very much appreciated. It is so nice to read about your great stay experience. The staff works hard to offer each guest just as an enjoyable stay as you had. The Skydome does offer a unique experience and I really recommend all of our guests go up there to take in the spectacular view while enjoying a... More 

Chicago, Illinois
Top Contributor
53 reviews 53 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed December 5, 2013 via mobile

People are friendly. Rooms are good-sized. My coworker's room was so dusty, she had to move. May problem is that I think the hotel knows it has problems and lies about it. I tried calling from the road for the whole time I was driving up from Richmond .. No answer. When I checked in, they were surprised to hear... More 

Was this review helpful? Yes 1
Dori F, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. I am sorry you had such a frustrating time with us and you comment about the friendly staff is appreciated. As with all hotels or business, there are opportunities for improvements, but please know the agents were not lying to you about being unaware of the phone challenge. We had a server for the... More 

Alexandria, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 5, 2013

When first arrived our remote control did not work. Next, we couldn't get the heat working correctly.. Lastly, no lotion was in the room. The front desk did immediately send up technicians to fix the remote and the heat. Also, sent up housekeeping with lotion. Was a major disturbance to our one night out on the town. Have 3 kids... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Your review is very much appreciated. I am very sorry that we failed to offer you the relaxing away from home experience that you were looking for. These challenges should have been recognized and corrected prior to your arrival and once again I apologize they were not. While I am glad each one was rectified, it is understandable why this... More 

Chester, Virginia
1 review
5 of 5 stars Reviewed December 4, 2013

I enjoyed the view with my family in the Night. We enjoyed the service, reception, the workers handling any requests in the all places of the hotel. The bed was very comfortable, the room was clean with no smell. The room was in the right location. My family liked it. Then, we left to the nearby Mall using the hotel... More 

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review and for choosing to stay with us. I am glad you had such a nice stay and took advantage of staying in a view room. The view is spectacular and many of our guests really enjoy seeing Washington DC all lit up in the evening. It is nice to read that your family agreed with... More 

London
Contributor
15 reviews 15 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 4, 2013

Excellent value hotel (given the price I paid) - good location with good amenities, again, benchmarked against other hotels in similar price range. It is 3 blocks walk from Pentagon City metro station and there is a free hotel shuttle every 30 mins to the metro if you don't want to walk. Customer service was good - on my first... More 

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for choosing to post your review. I am glad to read that you took advantage of a great rate offer and find it money well spent. It is nice to read that we are located in an area that you found to be convenient for your needs. We are fortunate to be so close to the Metro, Reagan... More 

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Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Address: 300 Army Navy Drive, Arlington, VA 22202-2891
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
Number of rooms: 631
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Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Hotel Style:
#27 Romantic Hotel in Arlington
#27 Family Hotel in Arlington
#29 Business Hotel in Arlington

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