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DoubleTree by Hilton - Washington DC - Crystal City

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300 Army Navy Drive, Arlington, VA 22202-2891
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DoubleTree by Hilton - Washington DC - Crystal City
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DoubleTree by Hilton - Washington DC - Crystal City
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1,608 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
See the most recent reviews
Hope Mills, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 6, 2014

The restaurant needs to have a better menu. I had chicken with brussel sprouts. Chicken was dry and brussel sprouts were so hard that I could hardly bite into them. My husband had salmon which was very good but the potatoes were not cooked. The view was very nice though but you need good food to go along with it.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. The Director of Food & Beverage and the Executive Chef routinely change the menu offerings. We welcome your suggestions as often times the items offered are based on guest feedback. I hope you let the Skydome Manager know about your experience while you were here. We would have loved the opportunity to make it... More 

2 reviews
3 of 5 stars Reviewed March 6, 2014

This is my third night here (of a week-long stay) and I have yet to see the Lobby Bar open later at night. Coming in late after a long day of sightseeing and/or work, and hoping for reasonably-priced food is a joke because even though the Lobby Bar's POSTED hours are "open until midnight", it seems that they close early... More 

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. I am sorry the options for dining were not to your liking. The Lobby Bar does close early if there is not a demand for it to remain open. However, as you stated the Skydome is an option for our guests. We also offer the Made Market, which is a grab n go, but... More 

Stratford, New Jersey
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2014

Great hotel - a bit expensive - especially the food. Lobby bar wasn't working most of the time. Conference room air exchange was very weak. Internet very good - BREAKFAST SHOULD BE INCLUDED IN THE PRICE!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting your review. I am glad you left with a positive impression of the hotel. However, I am sorry that you did not find what you were looking for in the area. We are only a three block walk (7-10 minutes) from restaurants and a large shopping mall. We do provide complimentary shuttle to the Mall should... More 

Brooklyn, United States
1 review
5 of 5 stars Reviewed March 5, 2014

Excellent hotel. I went with my wife to see washington, this hotel is right outside the city, i took a good package i paid about $160 a night and got free parking plus free wifi, everything is nice and clean in this hotel and the staff are extremely helpful. thanks. Yes i will stay there again if i go back... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. It is so nice to read that you had a great stay experience and took advantage of one of our inclusive rate packages. I am glad you found your price to be a good value! Your comments on the cleanliness of the hotel and friendliness of the staff are appreciated. The team works hard to... More 

New York, New York
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 4, 2014

This hotel is absolutely beautiful, Shuttle pick up at airport is a little confusing, as shuttle does not always arrive same door way, and once at hotel you are not dropped off immediately in front of hotel but a little bit of a walk from door, which is not great when weather is freezing, however it is covered so you... More 

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to post your review. I am so glad that you had a positive experience. The shuttles should arrive at the same doors each time at the airport as those are the only designated shuttle pick up points by the airport. The hotel shuttle pick up points are outside door #5 and #9 (behind baggage... More 

Wallace, North Carolina
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 4, 2014

The hotel services were excellent, and the staff extremely courteous. I had left an article behind in my room whe we checked out, and it was promptly returned to me. However, I discussed some issues I had with the room that we were given - I should have rejected it at the outset. We upgraded to a suite, taking advantage... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. I am so glad that you had positive interactions with the staff and that your item was returned to you. My apologies that your room was not cleaned properly. The Director of Housekeeping will follow up on this with his staff as that should never occur. Yes, I wish we knew that you preferred... More 

Charlotte, North Carolina, United States
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 2, 2014 via mobile

What a great property. The rooms were wonderful, clean and the employees were friendly and helpful. Called the front desk twice for items and they had them to our room in 10 minutes each time. Our sons baseball team was staying there for the weekend and they took great care of them as well. Breakfast each morning was wonderful and... More 

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. I appreciate you mentioning the cleanliness of the hotel and the friendliness of the staff. The hotel employees work hard to offer this experience to all of our guests and it is rewarding to read that you had such an enjoyable stay. We are lucky to have such wonderful servers in the Cafe. They... More 

Starkville, Mississippi
Top Contributor
134 reviews 134 reviews
49 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 1, 2014

This was my first time to stay at this hotel, and I would stay again. Excellent location, with a fabulous view of the Pentagon and Mall if you're on that side of the hotel. Breakfast was excellent, and it has a great fitness center. Rooms were very comfortable and accommodating for business travelers. The only problem I ran into was... More 

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to post your review. It is so nice that you enjoyed so much about your visit and that you would return if given the opportunity. I am very sorry that you had a challenge getting an answer when you called the hotel. I am sure this was very frustrating for you and not a... More 

Kingsbridge, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 28, 2014 via mobile

OMG ! What a wonderful hotel.Right near the metro so we could get to everywhere we wanted to go.Not far from Arlington Cemetery which is great.Staff were so amazing and the room was great.The beds are the the most comfiest and loveliest I have ever been in.I wanted too take the bed back to England.Absolutely great stay here.Definatelky will be... More 

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. It is very rewarding to read that you had a fantastic stay and left wanting to return as that is our ultimate goal. We are fortunate to be so close to the Metro Station so getting in and out of Washington DC is so simple. Also being we are in close proximity for Washington... More 

Arlington
1 review
5 of 5 stars Reviewed February 28, 2014

We had a great weekend. All the staff was very helpful. Looking forward to our next visit !!! The location was excellent. Shuttle bus was an extra bonus. Ladies you can shop as well as just pamper yourself . The thing was we really could have stayed in the hotel & party !!

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. We too are looking forward to your next visit and the challenge of offering you just a great of a stay experience as you had on your recent stay. It is nice to read that you found our hotel to be convenient for your needs and while so much is within walking distance, many... More 

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