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All 47 Arlington hotels

DoubleTree by Hilton - Washington DC - Crystal City

3.5 of 5 Hotel   |   300 Army Navy Drive, Arlington, VA 22202-2891
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Ranked #32 of 47 hotels in Arlington
A recent review
3 of 5 stars Reviewed July 31, 2013
CAICCmom Florida
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1,296 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
See the most recent reviews
Akron, Ohio
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 2, 2013

Stayed here on 6/9/13, one day stop on our way to VA beach. Read plenty of reviews, so I knew what to expect. Overall I was pretty happy with our choice....for about 20 minutes. Drove 346 miles with the wife and 2 boys. After unpacking the bags was pleasantly suprised with the room. We went up to swim in the... More

Was this review helpful? Yes 2
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for choosing to share your experiences. I am so glad you enjoyed your accommodations. I am so sorry for a security guard not treating you properly, but glad there was someone else there to properly explain things. Also, I will follow up with the operator that runs the pool as the lifeguard should lock the door when he/she... More

Harrisburg, Pennsylvania
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 1, 2013

My husband and I stayed here for a Korean Ex-POW reunion July 24-28. This hotel was a huge disappointment. The Lobby Café was filthy-looked like it hadn't been vacuumed in days, chairs had food on them, hostess was rude (slammed lid of serving piece saying "no soup today" - it was tomato sauce for the glob of pasta they were... More

Was this review helpful? Yes 1
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to share your experience. I am so glad you also emailed me so I could address your concerns. As I mentioned to you we were surprised to hear your comments about your poor experience. Through out the functions we had event staff and managers present asking feedback. We received many positive comments both verbal... More

Florida
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 31, 2013

Had room on honors rewards upper floor with excellent view of DC. Location excellent. Free hotel shuttle to Crystal City mall and airport. Room furniture was old , chairs saggy. Bed and bath were clean. Carpets and multiple places on walls with stains, dirty. Front desk and restaurant staff friendly, professional. If rooms updated, I would stay again.

Was this review helpful? Yes 1
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. We are fortunate to have so many rooms with an unobstructed view of Washington DC and I am so glad you got to enjoy one. The shuttle is popular among our guests traveling to/from Reagan National and they enjoy the option of riding the shuttle or taking the short 3 block walk to the Metro.... More

Jacksonville Beach, Florida
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 29, 2013

Stayed here for the price and Location. Rooms were very average. Beds were nice and comfy. Stayed 3 nights. I ate in the bar lounge and had a basic Burger and fries and a club soda and it was $20.00. First time ever I was charged $3.50 for a club soda. The food is way over priced.

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. We want to be a lot more than just ok and will use your comments to achieve that goal. I am glad you found the beds to comfortable and the location to be convenient for your needs. Your comment on the pricing of the restaurant has been passed to the Director of Food &... More

Tucson, Arizona, United States
2 reviews
1 of 5 stars Reviewed July 29, 2013

I stayed at the Doubletree Crystal City from July 24 - July 28 for the Korean War Ex-POW Association reunion. From check-in, the staff was rude to us. The concierge was extremely rude. The restaurants and lounge were understaffed. We waited over 20 minutes for a bill and when it came it was incorrect. The rooms were in poor condition,... More

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to share your experience. I am also glad you reached out to me directly so I could offer a refund for your unpleasant stay. It is important to point out to the readers of this review that this reunion had over 200 people with us and the large majority offered compliments (both verbal and... More

Cary, North Carolina
Top Contributor
64 reviews 64 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 28, 2013

Great location next to the Pentagon. 2 blocks away from the Pentagon City Metro stop but don't recommend walking the path at night. Had a nice free Honors breakfast buffet for my family which was very appreciated.

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am so glad you found the location to fit your needs. As with anywhere it is important to be safe when walking, especially at night. However, we have had many guests walk back from the Metro on the path at night with no challenge. Some prefer to walk down Army/Navy Drive which only adds... More

Ft. Lauderdale
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 27, 2013

I made this reservation very late and was happy to learn it had a shuttle service from Washington Reagan airport. The driver gave me a small tour on the way to the hotel and encouraged me to let the front desk know if I needed to go off site. The bed was super comfy and the room was very clean.... More

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to share your experience. The airport shuttle is very convenient; especially because we have one departing the hotel every fifteen minutes all day (5:30am - 12am). I am glad you found your bed to be comfortable. This is the first I have heard about the challenge of the flooring in our accessible rooms, but... More

Calgary, Canada
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 27, 2013

The hotel is beautiful and spacious. The room and bed were very nice, clean and comfortable, with nice puffy pillows. We really liked that we could just park our motorcycle there and take the free hotel shuttle to the Metro; this is a valuable service. After a long and very hot day on the motorcycle, we took advantage of the... More

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. It is nice to read that you had a positive stay experience. It looks like you took advantage of a lot of what the hotel has to offer. I am glad you enjoyed your room accommodations as well as your dining experiences. The complimentary shuttle is a welcomed amenity by our guests as it makes... More

Newport News, Virginia
1 review
2 of 5 stars Reviewed July 26, 2013

I was not impressed at all in this hotel. I expected more. No refrigerator, no safe, I was charged internet per computer. Hair dryer was broken-Had to request a new one. Hotel needs updating. Carpet old, bathrooms outdated-Would be nice to have a magnifying mirror, tub was broken, carpet worn.

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to share your experience. I am sorry that you did not have a positive stay experience. Many of our rooms do have a refrigerator and a safe. We do offer a refrigerator upon request for the rooms that do not. I wish you would have told us while you were here. We also have... More

Naperville, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 26, 2013

My father is buried in Arlington and so we come to Washington every 18 months or so. We have stayed here twice and I have to say, even my kids say that the people at the hotel are very nice. Regular shuttles to the Metra and always on time. Clean lobby and a caring staff. I asked to speak to... More

Was this review helpful? Yes
Kevin_Feldman, Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. We all know kids can be blunt and tell the truth, so I am glad to read that even your kids agree that the staff is friendly. I appreciate you coming to stay with us when you come to visit your father, who must've been a hero to be buried in Arlington National Cemetery. We... More

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Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Address: 300 Army Navy Drive, Arlington, VA 22202-2891
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
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Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#26 Business Hotel in Arlington
Hotel Class
Official Description (provided by the hotel)
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 
Number of rooms
631

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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