First off, I stayed here as part of the JSA event. When we first got to the hotel, I could not believe it was so close to the Pentagon City Mall and Metro station! The rooms were SPOTLESS and very comfortable. The staff could not have been nicer and was patient with all of us. Yes, there is construction going...
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Thank you for the review. I am so glad to read that you had such a positive stay. Thank you for mentioning that the renovation was not impactful as we are doing everything we can to minimize the effect this construction has on our guests.
I agree, the location is great. The Pentagon City Metro Station and Pentagon City Fashion...
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Great location, walking distance to Pentagon, 2 metro stops, Pentagon City Center Mall. I've stayed here before and find the north/south tower with different level access to the lobbies a little confusing. You have to know which tower you are in and then find the right elevator, doesn't sound hard, just a pain. Parking is expensive, but the going rate....
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Thank you for the review. We appreciate you staying with us during the renovation and hope you did not find it too impactful as we are trying our best to minimize the impact felt by our guests. I understand why it can be confusing to know which elevators to use to get to your room (depending on the tower you...
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I stayed here both during renovations and after renovations....what a difference a number of months make...
Stayed here each time for 2 nights, and I couldn't of been more impressed...
The view from the top of the hotel in the Revolviing Restuarant is awesome, you make a 360 degree tour in about 10 minutes...the staff at the restuarant is great,...
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Thank you for the review. I am so glad you noticed the great difference the renovation is making. The finished suites & rooms are getting so many great comments. I
I agree, there is no better view of Washington DC then the one offered at the Skydome. It actually takes about 43 minutes to rotate around the room one time,...
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Stayed here with friends while visiting DC. The hotel is beautiful and well maintained. The staff are cordial and eager to help.
The location is good as most of DCs major attractions like the Capitol, Smithsonian museums are just a few miles way.
Overall a memorable stay, quite unbelievable for the price!
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Thank you for your review. I am so thankful you chose to stay with us. Our staff is really working hard to make each exchange with a guest a positive experience and it is nice to read this was the case with you.
I agree, the location is fantastic. So close to DC without the hassle of being in DC....
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My son was recently married at the Doubletree Hotel in Crystal City, and the Hotel staff could not have been nicer or more accomodating. We rented a small party room for the ceremony (the Van Buren Room), and we booked a double suite for the newlyweds (and Hospitality suite) on the 12th floor, overlooking the Washington DC skyline. It was...
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Thank you for your review and congratulations on your son's marriage. I am so glad to read you had an enjoyable experience. The views are spectacular and it is great that you both got to experience them. Our staff loves when guests let us know of special events so we can react properly and make our guests feel special. The...
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Arrived @ RR airport 8:30am for a 2pm meeting in downtown DC. Hopped a shuttle to Doubletree/free & on time! Arrived with early check-in...NO HASSLE! Got a hot shower and great breakfast @ the hotel restaurant. Took the hotel shuttle to the metro station.(free /no hassle). Arrived back from DC via metro & took shuttle again! Went back to clean,beautiful...
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Thank you for your review. I am so glad to read about your positive stay. It is great to have the shuttle as an option when traveling to the Metro or Airport. I am glad you took advantage of the shuttles. We look forward to your return and will hard to ensure you remain extremely happy with your experiences at...
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Hotel under full renovation and showing signs of stress. My in-room safe didn't work and was never fixed. The gym was relocated (OK) but had no lights one night (not OK). I had trouble with the TV and the WiFi.
The room was clean and comfortable, the staff very helpful, and the location good, but $200 a night is a...
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Thank you for your review. My apologies that the renovation impacted your stay. We are working so hard to minimize the impact the renvovation has on our guests. I am unsure why the in room safe would not have been fixed if it was requested. I will speak to the Director of Property Operations about this, but invite you to...
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I stayed at the Doubletree Hilton Crystal City while attending a conference in Washington, DC. I chose the Doubletree because of its convenience to both the Metro and Reagan Airport. The Doubletree is only a 10-minute walk to the Metro, as well as Pentagon City Mall and Pentagon Row, which was very convenient and made finding dinner options easy.
I...
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Thank you for your review. I am glad to read that you had a positive experience on your recent stay. The walk to the Metro and Mall is an easy one as it is only 7-10 minutes away. However for those that can not or do not want to walk, the complimentary shuttle is available.
We do try to isolate...
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Work crew decided to start hammer drilling on the room directly above me at 9:30am one morning. I called the desk to complain. Thirty more minutes went by with more drilling. They finally called back and offered to move me. I was due to check out in 3 hours and so I told the that was very inconvient for me....
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Reviewed June 22, 2011
Thank you for the review. I am sorry that the drilling was an inconvenience for you. I do hope you understand why it could not be stopped. Unlike other businesses, the hotel business is a 24 hour/7 day operation so there is really no convenient time to schedule renovations. We have the work scheduled for the times that the hotel...
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The rooms were very nice. Hotel was under construction - but that was not a problem. Location is off the beaten path. They have a shittle that runs every 1/2 hour to the airport and the Metro. Took a while for a taxi to come when I called for one.
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Thank you for your review. I appreciate your understanding of our renovation and hope you will return to see the finished product. It will be great to have the newest product in the area!
Thank you for mentioning that the complimentary shuttle is offered to the Metro and Airport. Please note that the Pentagon Fashion Centre Mall (one of Northern...
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253 Reviews
299 Reviews
