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DoubleTree by Hilton - Washington DC - Crystal City

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300 Army Navy Drive, Arlington, VA 22202-2891
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DoubleTree by Hilton - Washington DC - Crystal City
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2,040 Reviews from our TripAdvisor Community

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DCA, United States
1 review
3 of 5 stars Reviewed 1 week ago

Price - No leisure people stay here, i guess. pretty much business use, then it is OK not me paying. The Hotel Stuff quality? Lets think it is nice Motel. then i felt... OK. The front desk women was nice person I guess, but smile or welcoming attitude is nothing hard for them to give customer, but this hotel was... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Yuichi N
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. Actually, we have quite a bit of leisure travelers, especially on the weekends & during the summer. At those times on many nights we have many more leisure travelers than business travelers. While I am glad you found the hotel to be nice, I am very sorry we failed to welcome you warmly with... More 

alexandria, Chile
2 reviews
5 of 5 stars Reviewed 1 week ago

The hotel in a great locution convenient fort Myer, and the Penagon. The. staff was professional, helpful as always, a special Thanks go's out to the following people. Cecilia, Yonas, Shelia, Betty, Lauren,Ivan, Shantia ,Vanassa., Mohammad from housekeeping, yaw, abdoul and Anwar Engneering

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Yolander R
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. We are fortunate to be in a location that is convenient to so many popular destinations. I sincerely appreciate you recognizing these employees by name so we can properly thank them for their efforts. I am so proud of the staff for how hard they worked and the attitudes they displayed during the 2016... More 

Charlotte, North Carolina
Level Contributor
128 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I travel for business, recently booked at this hotel for a series of meetings. The hotel is fine, my room was clean and comfortable and service was generally good and friendly. This was the strange: returning one evening just after dusk, I found a new iPhone on the side walk outside of the hotel. Located the owner through her phone... More 

Helpful?
Thank SoFudie
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. We appreciate you choosing to use our hotel for a series of meetings. I am glad that you found your hotel room to be clean and that the service met your expectations. While we do require an id prior to releasing any found items, it is strange that Sheila would not give her name; especially... More 

New Orleans
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Thank you to Cecilia who was a great help to me during a blizzard. I had overnighted an envelope of prescription meds to my daughter who was staying at the hotel for the March for Life Rally in DC. Unfortunately the blizzard was on the way, therefore the envelope did not make it to hotel before my daughter had to... More 

Helpful?
Thank debmacNewOrleans
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. We are very lucky to have Cecilia on our team as she consistently looks for ways to do whatever she can to make a positive impact on our guests. While I am sorry that the blizzard disrupted your daughter's stay, I am so glad that Cecilia was able to locate the package and return... More 

Lynchburg, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I was thoroughly impressed with our experience at this hotel. At check in, James was very pleasant and attentive, and he went above and beyond to ensure that all of our requests were met. The room that he selected for us was a beautiful King Suite, complete with a wet bar, a meeting/dining table, a sitting area, a luxurious bathroom,... More 

Helpful?
1 Thank Katilynn S
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. It is always an honor to get a rave review from a fellow hotelier as the majority of us come in with a different perspective than a typical guest. I appreciate you mentioning James so we can thank him for his efforts to make a positive impact on your stay. James will absolutely be... More 

panama city
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We recently were in D.C. for the March For Life and we stayed here. Even during the blizzard and being snowed in the staff all went above and beyond for our group. The hospitality was amazing! Would always recommend this lovely hotel!

Helpful?
Thank nrf1211
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. Wow, we are honored to top your list of hotels! The staff worked so hard during the blizzard and despite working long hours they were amazing. I appreciate you recognizing their efforts and I know they will too. Thank you again for your review and for your recommendation. We hope to welcome you back... More 

Bhubaneswar
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The Reception Lobby may be bustling with people, but the rooms are quiet and restfull. The sleep quality is excellent. The Breakfast buffet is sumptuous. You need to make prior reservation for using the revolving bar/ restaurant. Enjoyed the stay.

Helpful?
Thank R N P
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. The lobby is quite popular due to the ample seating and spacious feel. Many of our guests really enjoy meeting up there rather than their sleeping rooms to relax and catch up. I am glad you found your room to be peaceful and enjoyed a nice night's sleep. The kitchen and restaurant staff will... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I checked in to the Doubletree hotel on Jan 22 - Jan 27, to be cautious for my health because of Jonas (the 2016 Blizzard) which was predicted to be rough. Upon check in, the front desk clerk informed me the package I purchased was for Self parking but since I was a Gold member she would waived my fee.... More 

Helpful?
Thank Jonathan F
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing such a detailed review. I am sorry you had such a different experience than just about every other guest that stayed with us during the blizzard. The staff received rave reviews and the challenges our guests experienced were minimal. It is so rare for so many challenges to happen to one guests and I truly am... More 

Panama City, Florida
1 review
5 of 5 stars Reviewed 1 week ago

I recently attended the March for Life in Washington DC with our church youth group. Our hotel was the Doubletree in Crystal City. The staff there was very friendly and accommodating. When we realized we would be snowed in all the staff went the extra mile to do whatever they could to accommodate our group and make our unexpected time... More 

Helpful?
Thank redtwin1968
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. The blizzard sure made it difficult for those that came in to attend the march. We had many staff member volunteer to stay over during the blizzard and I am so proud of them for the efforts they displayed that weekend. You are correct that they worked long hours and were away from their... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I led a group of 28 (including several students) who stayed here during the Blizzard of 2016. The hotel staff- despite having to work nearly round the clock- was incredible! They ensured that my students had a place to hang out when the weather kept them indoors, private dining space (away from the bar area where the blizzard parties were... More 

Helpful?
Thank Alison B
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am so proud of the team and what they did during the recent weekend blizzard. I sincerely appreciate you recognizing their efforts. We did have a limited amount of staff and those that worked did so with great attitudes and energy, despite having to work such long hours. We were glad to accommodate the... More 

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