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DoubleTree by Hilton - Washington DC - Crystal City

3.5 of 5 300 Army Navy Drive, Arlington, VA 22202-2891
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DoubleTree by Hilton - Washington DC - Crystal City
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DoubleTree by Hilton - Washington DC - Crystal City
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1,571 reviews from our community

Traveler rating
    470
    528
    339
    152
    82
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400
243
129
580
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars NEW via mobile

This hotel had Great service. Very helpful staff. Clean room, good wifi. Thanks to Lupe Flores the banquet captain and Dante for all her help, excellent service. Very helpful concierge I will definitely be coming again.

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. It is nice to read that you left so satisfied with your stay. I sincerely appreciate you recognizing the efforts of Lupe & Dante. They both work so hard to make sure our groups have successful functions and both will be so happy to read your comment. Joseph, the concierge, is an excellent employee... More 

cheatertown, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I totally enjoyed my stay at the Doubletree by Hilton hotel in Crystal City. The staff were incredibly polite and helpful; answered my questions; and my stay was comfortable, relaxing, and I could not have enjoyed my time more. Wonderful food; I am sorry I did not get up in time for breakfast. My only complaint might be that the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. It is so nice to read that you had an enjoyable stay. Your comment on the friendliness of the team is very much appreciated. The Director of Food & Beverage welcomes your feedback on the pricing of the breakfast. While he does keep the prices in line with what is found at other hotels he... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

This hotel was excellent in housing me and my peers during a convention. The restaurant staff was able to comply well with our time restraints especially one named Juan. The rooms were comfortable however the showers did not have much hot water. I had a great stay.

Was this review helpful? Yes 1
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. I am so glad you found the Doubletree to be an excellent place to be for your convention. Being we have 31,000 square feet of meeting space, our staff is very much in tune with tight meeting schedules that do not allow a lot of time for lunch. I appreciate you recognizing Juan's efforts... More 

Mitchellville, United States
1 review
3 of 5 stars Reviewed 1 week ago

Room was clean. Bed was comfortable. One negative was stains on sheet. Breakfast was delicious!! Negatives: Made reservations with notes about 2nd guest, including his name. Staff failed to read notes and he wasn't allowed to check in. I had to make a call to correct this. Front desk staff was extremely rude and unprofessional at check out. Restaurant staff... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am so glad you enjoyed your room accommodations and breakfast, but apologize for the linens not meeting your (or our) expectation. It is common for guests to leave notes in reservations and all should be read prior to check in. My apologies that this did not occur and you had to call. While it... More 

Virginiaq
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Was there for one night, business meeting the next day. Arrived in the aftermath of a snow storm, hotel staff -- valet, check in, room service -- were troopers! No delays, no excuses about being "short staffed. Too tired to go to restaurant, ordered room service -- prompt, hot food hot, cold food cold, very tasty meal, and plenty of... More 

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to post a review. We are proud of the way our staff responded to the snow storm and did not let it affect their dedication to delivering top notch customer service. I appreciate you recognizing their efforts and it is nice to read that you had such an enjoyable stay. I am glad you... More 

Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The smell in the hallway and the worn carpet, long overdue for replacement, were the first signs I may not be in a Hilton Property! This was followed by the same unidentifiable smell in my room, an ancient penny on the floor, and dust so think on the clock that it would appear the room has not been cleaned for... More 

Was this review helpful? Yes 1
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. Actually, we are in the midst of a rooms renovation project which will also include the hallway carpets. Most have been completed and all will be finished soon. I wish I knew what smell you are referring to as this is not a common complaint we receive. I hope you let us know during... More 

Annapolis, Maryland
Top Contributor
123 reviews 123 reviews
11 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I spent a Saturday night at the Crystal City Doubletree recently to get a jump on an early-morning flight out of Reagan National. I’ve always had good experiences at other Doubletree hotels, but this one left me underwhelmed. The price was right, and we found ourselves in a suite for the price of a regular room. But... More 

Was this review helpful? Yes 1
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you sharing your experience. It is nice to read that you were upgraded and found your room to be comfortable. The Skydome is quite popular on Friday and Saturday evenings and sometimes there is a wait to get in. My apologies that it was full when you wanted to enter. The hotel was full of students coming to visit... More 

Arizona
1 review
5 of 5 stars Reviewed 2 weeks ago

Traveled for business. There was an in house event with an enormous amount of teenagers which loitered around the lobby screaming and filled every imaginable elevator. Wish I would have known before making my reservation. That being said the check in was very noisy but Catherine did her best to give me a warm welcome and was very efficient. Thankfully... More 

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. Yes, in February on the weekends we have a series of teens that come in to learn more about the workings of the US government and even go to the hill. We do try to keep our non group guests separate from this group as it can be overwhelming to be surrounded by that... More 

Mahomet, Illinois
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As a rewards member of this hotel, I was upgraded upon arrival, which was nice, as they are currently renovating the hotel. The posting on the check in desk indicated that no one would be staying on floors under construction...but the hallway I am staying in has masking tape on all of the wallpaper joints in the hallway. An eye... More 

Was this review helpful? Yes 1
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. It is nice to read that you have been upgraded. We are not placing anyone on the floors that are going through the rooms renovation, as that creates a lot of noise and dust. We also have a project to upgrade our Wi-Fi going on which is the reason for the eye-sore in the hallway.... More 

West Haven, Connecticut
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I'm a member of a group that has been staying at the Crystal City Doubletree annually for many years. Believe it or not, one of the things we always look forward to most is breakfast time at the hotel restaurant. We're drawn back not simply because of the quality of the food--though it is certainly delicious--but because of the quality... More 

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. We sincerely enjoy welcoming back familiar faces and appreciate you (and your group) choosing to make our hotel your home during your visits to the area. It is so nice to read that the service you receive in the Café has made such a positive impact on you. Axi is fantastic and I am... More 

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Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Address: 300 Army Navy Drive, Arlington, VA 22202-2891
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
Number of rooms: 631
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Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Hotel Style:
#24 Family Hotel in Arlington
#28 Business Hotel in Arlington

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