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All 48 Arlington hotels

DoubleTree by Hilton - Washington DC - Crystal City

3.5 of 5 Hotel   |   300 Army Navy Drive, Arlington, VA 22202-2891
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DoubleTree by Hilton - Washington DC - Crystal City
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65%
Ranked #30 of 48 hotels in Arlington
A recent review
4 of 5 stars reviewed 3 days ago
Hang T Montreal, Canada
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

Perfect location. Good hotel. Very disappointing service. The sofabed had dirty linens from previous stay. We tried to order new linens. Had to call 5 times (literally!) and wait for 2 hours at night. Next day after the cleaning we had no towels in the bathroom. Called twice, waited for an hour before we got any. And so on. Not... More

Review collected in partnership with DoubleTree by Hilton

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Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. It is so disappointing to read that our service let you down. We understand that service can make the difference and strive to have this be a positive impact on our guests' experience, not a negative one. I am looking into why your calls/requests were not handled in a timely manner as this is... More

Washington DC, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

My bathroom had a leak from the ceiling around 2:30AM which made me move rooms. The hotel did NOT credit me the one night stay. The entire experience was terrible. I bet Marriott hotels would of treated me better.

Review collected in partnership with DoubleTree by Hilton

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Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to share your review. I am terribly sorry that a leak disturbed your stay. It is quite frustrating when something like this happens unexpectedly and even more so when it is in the middle of the night. Once again I apologize to you for the disruption. In looking at your reservation, I see that... More

Montreal, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

Wonderful hotel. Nice and beautiful. Newly renovated King suite with sofa is very nice, but sofa is un sleep able. Very soft and uncomfortable. King bed was excellent. Very good location in Arlington. Cross the bridge and will be in Washington DC. Staff service was very good.

Review collected in partnership with DoubleTree by Hilton

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Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am so glad that overall you enjoyed the hotel and your experience. While I am happy to read that your king bed was comfortable, I am sorry that you did not enjoy the sofa bed. Typically, sofa beds will not be as comfortable as a standard bed, but we rarely hear back that ours... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Our family stayed here because we couldn't get any better bang for the buck on the other side of the river in D.C. It wasn't bad, it just wasn't good. The place is kind of dated and could use a fresh look. It felt kind of like a spy movie from the 80s. It's right there adjacent to the Ronald... More

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Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to post your review. There is value in staying in Crystal City as we are so close to Washington DC and can offer a Washington DC experience for less money that it costs to stay inside the District. I am sorry you did not like the decor, but glad you had an overall positive... More

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed for the long Easter weekend and this was my second time at the hotel and will be the last. Checked in early at close to 11:30am and had to pay $25 Early Check-in fee for a room that was ready. I've travelled around the globe and checked-in early and NEVER paid this kind of fee. The lady at the... More

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Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. Hilton Worldwide has initiated an early check in fee so you may start seeing this more on your travels. We have housekeepers that rush rooms to be available for early check in and there is a $25 fee to receive this service. However, should you or any guest wish to leave your bags and... More

Woburn, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

The staff were all great and friendly while checking in, the room was exactly what was advertised on the site and my step son loved the city view of the city. Only negative was the cafe, the manager was hectic and could not deal with the small crowd that they had in the restaurant and there seemed to be little... More

Review collected in partnership with DoubleTree by Hilton

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Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to post your review. I am so glad that staff helped enhance your visit and that you had a nice stay experience. I am sorry that you did not feel the staff was ready at the Cafe. Without knowing the specifics, I can not say what happened. However, i do know that breakfast and... More

New Orleans, LA, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel staff were friendly and excellent and so was the lunch during the TBI Conference on the 14th floor. The conference facilities were great to handle the amount of people and there was good electronic equipment during the conference presentation. The room was nice but could use more lighting. I did not have time to visit the pool area... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for choosing to post a review. It is nice to read that you had a nice stay and your comment on the friendliness of the staff is appreciated. We really enjoyed hosting the TBI conference and the feedback from the attendees has been very positive. I am glad that you enjoyed your dining experience and had a successful... More

Crystal City, United States
1 review
4 of 5 stars Reviewed 1 week ago

Everything else was excellent! But to charge $12 for WIFi when most places even in public provide free... the room was almost $200 a night, yet was a fee for wifi..made no sense. also Parking, giving my type of travel, on military orders I was able to get a rental car for $20 a day...yet the hotel charges a fee... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am so glad to read that you had an enjoyable stay. Actually, the decision to charge for the Internet is not a hotel decision, but one made by Hilton Worldwide. There is a charge in all full service hotels (Hilton, Doubletree, & Embassy Suites) for guest room Internet. This is the same decision that... More

1 review
4 of 5 stars Reviewed 1 week ago

Good food, helpful staff, nice amenities. Pool was under repair and temp control in room not accurate. Close to metro and the big mall. We were so busy we didn't complain about temps. Had a great time in spite of above. Would recommend and go again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for choosing to post your review. I am so glad you had an enjoyable stay and found our food to be delicious. Your comment on the helpfulness of the staff is appreciated. We are looking forward to reopening our pool on May 1st, but apologize that it was closed for a needed repair. I am sorry the temperature... More

2 reviews
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel in a presidential suite over the weekend. The guests next door were elderly and decided to complain at 9:30pm. The hotel management wasnt understanding. Its basically like, 4 people cant even have a conversation at 10 pm because some old folks are going to sleep. front desk never answers their phone here.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am sorry that your evening was disappointing. We do need to handle any calls about a disturbance seriously as we want all of our guests to enjoy a peaceful night. I can understand why it would be frustrating for a noise complaint to come in if there were only four people having a conversation.... More

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Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree By Hilton - Washington Dc - Crystal City Hotel
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Address: 300 Army Navy Drive, Arlington, VA 22202-2891
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Arlington
#24 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
Official Description (provided by the hotel):
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 
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