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BEST WESTERN Pentagon Hotel - Reagan Airport

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2480 South Glebe Road, Arlington, VA 22206-2576
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BEST WESTERN Pentagon Hotel - Reagan Airport
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BEST WESTERN Pentagon Hotel - Reagan Airport
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632 Reviews from our TripAdvisor Community

Traveler rating
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    175
    156
    100
    87
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231
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Idaho Falls, Idaho
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed yesterday NEW

I had stayed here late last year on business. Reason? Price. Definitely saved the company money but with DC traffic - takes forever to get downtown. The rooms were outdated and all details were old or needed repair. Tile junctions were off, grout uneven, even the light plate by the door was physically cut in half to fir that small... More 

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Reinholds, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Although not greatly disturbing since the guests next to our hotel room were very considerate, the walls were very thin and we could hear all conversations from the other room, to include a telephone conversation and the TV. The other guests were speaking at a moderately low level and still we could hear them. They were considerate and by 10:00... More 

Review collected in partnership with Best Western

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Portland
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 3 days ago NEW

The photo's of this hotel do not represent the actual condition of the property. The rooms are old, in need of a refresh. No elevator to the 2nd floor rooms and the stairs are steep. The drapes are not room darkening so you are sleeping in a bright room. The ac unit does not cool the room and the refrigerator... More 

Review collected in partnership with Best Western

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Travelers are raving about these Arlington hotels

Grove City, United States
1 review
3 of 5 stars Reviewed 1 week ago

The air conditioning in our room worked poorly and there was no remote for our TV when we checked in. We had to wait to check in as the rooms were not cleaned by check in time. There was a group of people in the lobby waiting to be checked in. On the good side the bed was comfortable, the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 1 week ago

Was very good for the money. The breakfast each morning is a big plus. The shuttle was nice to get to and from metro. The only bad side was there is not a lot of places to eat within walking or driving distance without getting on interstate

Review collected in partnership with Best Western

Was this review helpful? Yes
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for sharing your thoughts. We strive to create a clean, friendly and inviting experience for a good value. I am glad that you enjoyed our hot breakfast buffet and free shuttle service. We are only minutes from the Shirlington dining and entertainment district, but a short car ride is required. I hope that you will come visit us... More 

massachusetts
Top Contributor
65 reviews 65 reviews
32 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the second time my husband and I have stayed at this property. We booked through booking.com and called to confirm our reservation a few days before the arrival date. They couldn't find our reservation but booking.com provided excellent customer service and had it worked out quickly. The customer service attendant promised us an upgrade for our trouble. When... More 

Was this review helpful? Yes
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for taking the time to write a review. I am sorry that we were unable to meet and exceed your expectations, but thank you for the kind comments regarding the housekeeping and breakfast teams. I will be certain to share them. We use all comments, good and bad as a method for improving our overall service. Thank you... More 

Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Where to begin? Perhaps the strong smell of urine in the walkways was a clue to the attitude of the management. There are no elevators so I had to drag my bags up steep stairs. When I got to the room there were no available outlets to plug in my chargers without unplugging some important device. The noise from the... More 

Was this review helpful? Yes 1
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for sharing your thoughts. I can guarantee that the management team of this hotel is very engaged in how it runs, the cleanliness of the rooms and property as a whole. While there are no bars or restaurants on property, we do provide a free shuttle service to Pentagon City and Reagan National Airport. I appreciate hearing from... More 

Bath, England, United Kingdom
Top Contributor
78 reviews 78 reviews
34 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was in a good location, just off the I-395. Easy to reach Arlington Cemetary and close enough to links to the centre of Washington. There is ample parking. The room was spacious and clean with comfy beds. There is no elevator so if you struggl on stairs it is best to prebook a ground floor room as it seems... More 

Was this review helpful? Yes
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for your review! I'm sure other guests will appreciate your advice regarding pre-booking a ground floor room if you prefer to not use the stairs to the second floor. Our team takes pride in providing a comfortable, clean room, friendly and efficient service and an exceptional breakfast experience. I am happy you were able to appreciate our hard... More 

New Jersey, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The stay was good. shuttle experience good. breakfast good. and the bed was so comfortable! We came during a chaotic time in the DC area and Best Western stepped up the shuttle service. The staff was friendly. In fact the couple of things I needed they helped right away. Good experience.

Review collected in partnership with Best Western

Was this review helpful? Yes
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for your review! The weekend of Georgetown University and GW University graduations is always a busy one for us and we try extra hard to make sure our guests are well taken care of. I am pleased that you were able to relax and let our friendly and helpful team anticipate and take care of your needs during... More 

West Covina, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The front desk/registration staff were very helpful with ideas, suggestions, etc. during our stay. Graciela, Wendy and other staff members during breakfast were courteous and friendly. The shuttle was always on time and the drivers were great.

Review collected in partnership with Best Western

Was this review helpful? Yes
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for taking the time to share your experience! I'm so happy that our team was able to make your trip enjoyable and that you encountered friendly and helpful team members in each area of our service. Please come back and visit again! More 

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