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The Westin Arlington Gateway

4.0 of 5
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801 North Glebe Road, Arlington, VA 22203
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Breakfast for 2 Included
The Westin Arlington Gateway
Best prices for: 1 room 1 guest
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Ranked #27 of 48 Hotels in Arlington
A recent review
4 of 5 stars Reviewed June 2, 2011
txcops Sherman, Texas
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613 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Arlington Gateway
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Sherman, Texas
Top Contributor
108 reviews 108 reviews
17 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed June 2, 2011

We booked this trip through Priceline and got a good rate through them. We used the metro to get around, as the station is only a few blocks away from this hotel and is an easy walk. The hotel itself was quiet. We only heard people as they were walking past our door. We heard nothing coming through the walls... More 

Was this review helpful? Yes 2
btriplett801, Manager at The Westin Arlington Gateway, responded to this review

Dear Txcops, We are happy to hear you would stay with us again and that you enjoyed the local restaurants! We also recommend our restaurant, Pinzimini, where our Executive Chef Graham Fontes has created an irresistible new menu focusing on fresh, farm-to-table Italian cuisine. We apologize for the miscommunication with our housekeeping services; however, we do strive to reduce our... More 

Franklin
1 review
4 of 5 stars Reviewed May 31, 2011

I spent two nights recently on business and was able to sample the rooms, catering and conference space. The guest rooms were well maintained and up-to-date. The catering service was better than average. I attended a sponsored cocktail and hors d'oeuvres function and enjoyed the food. An all-day corporate conference was held in the Westin's second floor rooms which provided... More 

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btriplett801, Manager at The Westin Arlington Gateway, responded to this review

Dear Smkent, Thank you for taking the time to leave your comments on your stay with us. We are pleased to hear you found our hotel comfortable and enjoyed our refreshing food. We would be delighted to welcome you again in the future! Be Well. More 

Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2011

I have never experienced a hotel with such awesome customer service! As we were checking in to our room, I mentioned to the concierge that we were there for our anniversary. After going out to dinner when we came back to our room, we found a bottle of champagne on ice, some chocolate covered strawberries, and a card signed by... More 

Was this review helpful? Yes 1
btriplett801, Manager at The Westin Arlington Gateway, responded to this review

Dear kimuptegraph, Thank you for choosing to spend such a special occasion with us! We endeavor to ensure these special moments are relaxing, invigorating, and well cared for. We have shared your kind comments with our team who truly enjoy being a part of these meaningful occasions. Be Well. More 

Montreal, Canada
Top Contributor
51 reviews 51 reviews
48 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 19, 2011

Service is surprisingly good all over at this Westin. From the entrance, to a very friendly and quick check-in, to every staff you encounter, the service is above expectation. This is a modern hotel. The lobby is very nice, although lacking sufficiant public space to hang around, have discussions or even work. The rooms are modern, clean and the bed,... More 

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btriplett801, Manager at The Westin Arlington Gateway, responded to this review

Dear Sylvainautourdumonde, We are happy to hear we were able to surprise and delight you with our revitalizing service! Thank you for your recommendation and kind comments on our meeting services. Be Well. More 

New Jersey
Top Contributor
260 reviews 260 reviews
90 hotel reviews
679 helpful votes 679 helpful votes
4 of 5 stars Reviewed May 17, 2011

This is a great newer Balston area hotel conveniently located several blocks from the Balston metro. The hotel is only about 5 years old. The rooms and club are nice, but, club service is limited on weekends as to be expected due to few business travelers. Their recent rates have become more reasonable in line with some of the competitors.... More 

Was this review helpful? Yes 2
btriplett801, Manager at The Westin Arlington Gateway, responded to this review

Dear tonytigerjaz, Thank you for your recommendation of our ‘conveniently’ located hotel! We welcome you to indulge in our ‘great’ hotel and ‘reasonable’ rates again in the future. Be Inspired. More 

Seattle, Washington
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 12, 2011

Absolutely awful hotel. I’ve been staying at Starwood hotels for 12 years and this was one of the worst check in experiences ever. Keys to the room didn’t work, so had to go back down to reception. Internet service was down for 4 hours for all guest rooms, and getting a straight answer from hotel staff as to why and... More 

Was this review helpful? Yes 3
btriplett801, Manager at The Westin Arlington Gateway, responded to this review

Dear IlyaBu, Thank you for your feedback and we sincerely apologize for your unpleasant experience. We can assure you your stay was uncharacteristic of our hotel and have discussed with our team ways to overcome similar issues. We hope you will give us the chance to offer you genuine Westin service in the future. Be Well. More 

Ashburn, Virginia
Top Contributor
63 reviews 63 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed May 9, 2011

Frequent visitor to Arlington as both my children live there. We planned a Mother's Day visit and bought a pre-paid 3 nite stay. Plans had to change and the hotel was totally inflexible about providing any recourse. OK, I get a penalty for one nite stay, but we forfeited almost $400 for all 3 nites. So what's so special about... More 

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btriplett801, Manager at The Westin Arlington Gateway, responded to this review

Dear SuperSpy, Unfortunately the discount offered on the prepaid rate is available only as a fully paid and non-changeable reservation as stated at booking. However, you can always call the hotel directly or our reservation team to look into other great rates we offer that are modifiable. We understand travel plans change and we strive do our best to accommodate... More 

Apex, North Carolina
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 27, 2011

Right near Ballston Metro stop === a short ride into DC. It has been a long time since I have experienced such uniformly pleasant, helpful staff, Great value as well for the location.

Was this review helpful? Yes
btriplett801, Manager at The Westin Arlington Gateway, responded to this review

Dear R0semary48, We are delighted to hear you found our hotel to be a great value and consistently pleasant! Thank you for taking the time to share your experience! Be Well. More 

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2011

I am a very loyal Starwood fan. Yes, not all hotels are as nice as they once were and every once in a while the service is lacking, but this Westin is one of the best in the Starwood portfolio. I bring middle school kids to the DC area every other year and I frequently am in the DC area... More 

Was this review helpful? Yes 1
btriplett801, Manager at The Westin Arlington Gateway, responded to this review

Dear aaroniah, We greatly appreciate your continued loyalty and detailed review! We are glad to hear that all of your experiences with the hotel from group sales to personalized service consistently exceeded your expectations. It is refreshing to hear that you were able to enjoy our genuine service that is truly ‘beyond the ordinary.’ We look forward to your return... More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2011

I stayed here during a final round of interviews with my new employer, and was pleased overall. The room felt clean, the bed slept well, the metro was just a few blocks away, and the huge windows let in great light -- though the view of the construction zone across the street wasn't the most scenic. The cheery staff made... More 

Was this review helpful? Yes 1
btriplett801, Manager at The Westin Arlington Gateway, responded to this review

Dear elizzy_bennet, Thank you for your recommendation for business travelers and kind comments on our ‘cheery’ staff. We do have refrigerators upon request, so please do not hesitate to ask! We have an earnest desire to satisfy your needs and we hope you can take advantage of all Westin has to offer in the future. Take Comfort. More 

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