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The Westin Arlington Gateway

4.0 of 5
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801 North Glebe Road, Arlington, VA 22203
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The Westin Arlington Gateway
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Ranked #30 of 48 Hotels in Arlington
A recent review
4 of 5 stars reviewed 4 days ago
DonInConnecticut Connecticut
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33 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Connecticut
Level Contributor
127 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A splendid hotel in a safe though remote neighborhood. The only downside on this hotel is the location - it's only a few blocks from a Metro station, so you can get elsewhere pretty easily. There's a CitiBike rental rack close by, along with stops on numerous bus routes. And the neighborhood has enough restaurants and fast food spots that... More 

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Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you for being our guest. We strive to exceed our guests expectations and I am pleased to read that you enjoyed your stay with us. It is nice to hear your experience and our hotel is consistent with the Westin Brand. More importantly I am glad our team was able to go out of their way to... More 

Colleyville, Texas
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We were there for the funeral of my father-in-law to be buried at The National Cemetary in Arlington. I had booked 2 rooms for us and our daughter and son-in-law and their baby. It started from check in, rooms not ready at 4:00 PM after arriving from a long flight. When I made the reservations, I requested a king suite... More 

Was this review helpful? Yes 1
Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you for being our guest. I apologize for falling short of the Westin experience and your expectations. We clearly missed several opportunities from the time you arrived through your farewell and this concerns me very much. I will be sharing your feedback with our team so we can look at where we fell short and ensure it... More 

Michigan
Level Contributor
99 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here as a school group on our DC trip. The Westin Gateway was centrally located for our tours. During our stay we found the room to be nicely appointed, beds comfortable, and the climate control was great. We did ask for an extra blanket and was suprised to find that this large hotel was completely out of blankets.... More 

Was this review helpful? Yes
Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you for being our guest. I am glad you were able to enjoy the Westin Experience during your recent stay. We encourage our team to be empowered to take care of our guests and although we do not have vending machines I am glad our bartender was able to assist you. Thank you for sharing your experience.... More 

Marinette, Wisconsin
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The Westin Arlington Gateway is a wonderful place for a conference or business trip. The rooms were well-appointed and the food, superb. The beds are truly "heavenly," as they call them...very comfortable and plush. The location is in walking distance to restaurants and shopping. Free wi-fi was a bonus. Overall, it was a great experience.

Was this review helpful? Yes
Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you for being our guest and taking time to share your experience. I am pleased to hear our heavenly bed lived up to its reputations and will share your compliments with the Chef. We strive to have our guests leave here feeling better than when they arrived and I hope this was achieved for you! Be well, More 

albuquerque, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Air Conditioners didn't work, beds are worn and not very comfortable. Hotel needed to be remodeled. Starbucks was attached which was nice. Close to the Ballston Metro Stop. Easy to get to Washington DC attractions.

Was this review helpful? Yes 1
Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you taking time to share your experience with us. I am sorry to hear you had challenges with the air conditioner and our bed. We strive for excellence and I will use your feedback to coach our team to find and correct these inconveniences prior to our guests arrival. I will also ensure our housekeeping team and... More 

Kansas City
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a business trip and very convenient to the location for the meetings. A number of restaurants in walking distance and neighborhood felt fairly safe. Traffic was crazy of course. Hotel seemed good condition and staff accommodated all requests.

Was this review helpful? Yes 1
Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you for being our guest. I am pleased to hear you enjoy our hotel, the location and our team. Although traffic is busy the metro is only 5 blocks away if that is an option for you in the future. I appreciate you taking time to share your experience. Be well, More 

Baltimore, Maryland
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We love the Westin Arlington Gateway -- stay there about 10 times a year and have never had less than a perfect experience. The staff is amazing -- consistently friendly and helpful; whoever does the hiring/training is excellent. Both public areas and rooms are immaculate, and the hotel just underwent a major refurbishment that includes new carpet, paint, and room... More 

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Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you for being our guest and your loyalty to The Westin Arlington Gateway. I am so pleased to hear you enjoy our Westin Workout and Heavenly Bed and Bath. It is even better to hear you enjoy our staff. We do our best to hire the right personalities and empower them to take care of our guests.... More 

Indianapolis, Indiana
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

i stayed at this hotel for 2 nights. by the time I got into my room all i wanted was taking a shower and went to bed. despite several negatives things happened to be in the bathroom like tearing on the ceiling, missing screw cover on the toilet seat, water didn't drain after i showered etc...everything else was nice and... More 

Was this review helpful? Yes
Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you for being our guest. I am pleased to hear you were able to enjoy our heavenly bed. I will use your feedback regarding the bathroom to ensure appropriate coaching to ensure our team is catching these challenges before the room is checked in. We strive for excellence and thank you for providing your experience to help... More 

Parkesburg, Pennsylvania
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful room, very courteous staff. The room was very clean, had all the amenities needed. They even supplied free bottles of water everyday, might not seem important but when you are paying $2-3 at the museums you appreciate it. We stayed for a long weekend to visit the museums in DC. We were only about 2 blocks from the Metro... More 

Was this review helpful? Yes
Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you for sharing your experience. Our team strives for excellence and I am pleased to hear you found them courteous. We strive to give our guests a sense of renewal and I hope this was achieved for you. Thank you for being our guests. Be well, More 

San Francisco, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Everything was perfect. I’m very happy with our stay price, room, pool and gym were nice. I was very impressed with everything. The staff (Minofe) was very friendly and helpful. She went out of her way to make my stay as comfortable as possible. The location is perfect near to bars, pubs and restaurants. Ballston Mall is just walking distance.... More 

Was this review helpful? Yes
Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you for taking time to share your experience. Our associates are empowered to create memorable guest experiences and it makes me proud to hear Mirofe went out of her way to ensure a positive stay for you. Thank you for being our guest. Be well, More 

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