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The Westin Arlington Gateway

4.0 of 5
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801 North Glebe Road, Arlington, VA 22203
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1 room 1 guest
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The Westin Arlington Gateway
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63 Reviews from our TripAdvisor Community

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Traveler rating
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    2
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8
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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SW Virginia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

THE shower didn't work properly in our room, the bed was uncomfortable, and we could not get the air adjusted comfortably, amenities were missing in bathroom. I felt like the front desk was judgmental, as we were dressed in moving clothes at check in, and I don't think that was appreciated. If I had never stayed there I wouldn't be... More 

Was this review helpful? Yes
Virginia Beach, Virginia
1 review
1 of 5 stars Reviewed yesterday NEW

Stayed one night for business. The entire bathroom had extensive water damage which made the entire room smell horrible. I went downstairs and asked them to move me and they said they would let me know. I waited 5 hours and gave up (since I was there only one night). I posted a negative review on their facebook site and... More 

Was this review helpful? Yes
Portland, Maine
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I've stayed at this hotel several times in the last year as my company has an office nearby. The doormen and staff in the lobby are always extremely welcoming, it's in a decent part of Ballston, and my company has a corporate rate, so I always stay here. Unfortunately, this trip has been incredibly disappointing. First, I was unable to... More 

Was this review helpful? Yes
Jennifer S, Front Office Manager at The Westin Arlington Gateway, responded to this review

Good day, Thank you for being our guest. I am sorry to hear we fell short of your expectations. Your feedback will be shared with the team to help us improve our guest service moving forward. Cleanliness issues are definitely not acceptable. I apologize for missing this opportunity with you. Thank you for sharing your experience and I hope you... More 

Long Beach Township, New Jersey
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Have stayed twice at the Westin Arlington this year with the latest stay Aug 18 & 19. Check in was easy, room was clean and Internet worked. A/C was a bit noisy and it never got the room down to the desired 70 degrees. Room service breakfast was good as well as in the Resturant. Hotel is in a good... More 

Was this review helpful? Yes
Jennifer S, Front Office Manager at The Westin Arlington Gateway, responded to this review

Good Day, Thank you for being our guest and taking time to share your experience. We strive to exceed our guests’ expectations and I am pleased to hear you were impressed. We look forward to your return to our hotel when your journey brings you back to the DC Metro area. Be well, Jennifer More 

Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Great service and location. My room was quiet, clean. Conveniently located by the metro for easy access to all the entertainment in DC area and next to excellent eating and business locations. Highly recommended!

Was this review helpful? Yes 1
Jennifer S, Front Office Manager at The Westin Arlington Gateway, responded to this review

Good Day, Thank you for being our guest and taking time to share your experience. We strive to exceed our guests’ expectations and I am pleased to hear you were impressed. We look forward to your return to our hotel when your journey brings you back to the DC Metro area. Be well, Jennifer More 

Washington, DC
Level Contributor
158 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

I was here for a meeting. The logistics were good. My room was nice; bed was good. My only complaint was that the hotel is cold. I was able to make my room comfortable but the meeting rooms were freezing. The organizers requested that the temps be increased but it didn't seem to do any good.

Was this review helpful? Yes
Jennifer S, Front Office Manager at The Westin Arlington Gateway, responded to this review

Good Day, Thank you for being our guest and taking time to share your experience. We strive to exceed our guests’ expectations and I am pleased to hear you were impressed. We look forward to your return to our hotel when your journey brings you back to the DC Metro area. Be well, Jennifer More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is excellent. The services provided by the hotel are very qualified, specially the Concierge atention. Cynthia Gianuca, the Concierge, is very attentive and did the best to help me when I needed.

Was this review helpful? Yes 2
Jennifer S, Front Office Manager at The Westin Arlington Gateway, responded to this review

Good Day, Thank you for being our guest and taking time to share your experience. We strive to exceed our guests’ expectations and I am pleased to hear you were impressed with our Concierge Team. We look forward to your return to our hotel when your journey brings you back to the DC Metro area. Be well, Jennifer More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

My husband, myself, and our 8 month old just spent 2 nights here. The service is impeccable!!! We were in town for a funeral at Arlington National and I was extremely nervous as this was our first time away from home with our baby. Initially, I had some difficulty in receiving an email response regarding a room upgrade. However, upon... More 

Was this review helpful? Yes
Jennifer S, Front Office Manager at The Westin Arlington Gateway, responded to this review

Good Day, Thank you for being our guest and taking time to share your experience. We strive to exceed our guests’ expectations and I am pleased to hear you were impressed with our Concierge team. We look forward to your return to our hotel when your journey brings you back to the DC Metro area. Be well, Jennifer More 

Saint Louis, Missouri
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been in Arlington for training twice this year. Both times stayed at the Westin. I would highly recommend this hotel for work or pleasure. It is a great hotel. Staff is helpful, friendly and very competent. My house keeper Raquel was fantastic!!!! Front desk staff excellent especially Ben and Justin. Our flight out on Saturday got canceled and... More 

Was this review helpful? Yes 1
Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you for being our guest and taking time to share your experience. We strive to exceed our guests expectations and empower our team to take care of our guests. I am pleased to hear they were able to make a bad situation better for you. I will be sure to recognize those mentioned in your comments for... More 

North Canton
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I was at a workshop for a week at the Westin. First great service and amenities. The pool is super and the work out room. There is water each day in your room and apples or oranges in work out room. Just great touches. So get to airport and flight is cancelled and I called The Westin Arlington and they... More 

Was this review helpful? Yes 1
Kelly S, Director of Operations at The Westin Arlington Gateway, responded to this review

Good day, Thank you for taking time to share your experience. I am pleased to hear you enjoyed our Westin Workout Fitness Studio along with our other amenities. I am even more pleased to hear you enjoyed our team. We strive to empower our associates to take care of our guests and I am glad to hear they did so... More 

Hotel Review Summarization

What travelers say

  • Very nice(13)
  • Ballston metro(12)
  • Hotel restaurant(9)
  • DC area(4)
  • Metro station(4)
  • Front desk staff(3)
  • Rooms are clean(3)
Questions? Get answers from hotel staff and past guests. Ask a question

25 photos of this hotel

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Dining (1)
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Pool/beach area (1)
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Other (2)
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