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Crystal Gateway Marriott

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1700 Jefferson Davis Highway, Arlington, VA 22202
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Crystal Gateway Marriott
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Crystal Gateway Marriott
Crystal Gateway Marriott
Crystal Gateway Marriott
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860 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crystal Gateway Marriott
See the most recent reviews
Washington DC, District of Columbia
Top Contributor
74 reviews 74 reviews
46 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my 6th time at this huge, busy & very nice hotel. Needed a room for an emergency fm Mon 30th March to Wed 1st Apr. Mr. Michael was very kind & efficient checking me in when the lady at the "Elite" counter, acted busy & never cared when she saw me standing, waiting for her to check in.... More 

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear zalfa A, Thank you for your business and loyalty to Marriott. I am sorry to read that everything was not perfect. In fact, while I’m delighted to read about the wonderful service provided by Michael, Sharon, Elizabeth, and our housekeeping team, I am disappointed to read that we failed to provide you with the recognition you deserve, not just... More 

Newtown
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After a long drive to DC area, we were looking forward to getting checked in to our hotel and eating dinner. The line for check in was quick but when we got up to the counter the clerk had me wait for five minutes before coming back to tell me that they had no more rooms with double beds available,... More 

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear JTown70, We are grateful for your loyalty to Marriott, and appreciate you taking the time to share your experience. We strive to provide an excellent stay for our guests and it sounds like we did not get you and your family the experience you had hoped for. I apologize we did not live up to your expectations. Rest assured... More 

Milford, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is beautiful and modern. I loved that it had a metro stop right under it. The room was clean and the beds were very comfortable. One negative was that check in took a very long time. We stood in line for almost an hour.

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear CKatto, Thank you for taking the time to share your experience regarding your recent stay. I am sorry that your check-in process took so long, and I’m grateful for your feedback. It’s great to read that you enjoyed the convenience of our central location – our connected path to the Crystal City Metro is definitely a plus, thank you... More 

Top Contributor
62 reviews 62 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Regular guest at this property. My favorite rooms are 1601 and 1701, as the offer an amazing view! Staff: From check in to check out, the staff at this property are always right at me service amd happy to help. Check in with Lydia (i know im spelling her name wrong) is always awesome. She takes time to welcome you... More 

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Joe7186, Thank you for your business and for your post. I am delighted to read you enjoyed your stay with us; we appreciate your kind remarks regarding Lidya and the rest of the staff. I am grateful for the additional feedback given, I will be happy to share with the rest of the team. Letting you know that we... More 

New Haven, Connecticut
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was very nice. The lobby is enormous and full of activity. I stayed two days at this hotel and it was exactly what I needed in a hotel. The service was great. Everyone was super friendly. The location couldn't have been better if you don't mind being a little outside of D.C. There are a ton of shops... More 

Was this review helpful? Yes 1
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Micromac, Thank you for taking time to complete a survey on our behalf. We truly appreciate your feedback and happy to hear how grea of a stay you had with us. We are one of the best Marriott hotels when it comes to providing service and are happy to hear that you noticed that as well. Please keep us... More 

Scranton, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

What makes this Marriott great is the customer service! We have stayed at this property quite a bit and the customer service stands out among Marriott properties in the DC area. The hotel is quite accomodating and really tries to please the customer. The hotel staff knows or tries to get to know the rewards levels and then honors the... More 

Was this review helpful? Yes
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear RDAUTH, Thank you for such great comments regarding your stay with us! We pride ourselves in hosting brlliantly and are happy to see that you concur. Thank you once again and please keep us in mind during your future returns to Washington D.C. area. Crystal Gateway Marriott More 

Summerfield, Florida
Top Contributor
148 reviews 148 reviews
21 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the very beginning at check-in to our departure 2 days later, we were treated like royalty. We want to say an exceptional "thank you" to Ana Crina at the front desk, who greeted us with a smile and got us a room very quickly considering we arrived too early for our reservation. She quickly found us a beautiful room... More 

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Karen T, Thank you for taking the time to write this amazing review regarding your experience at our hotel and the great service provided by our team. It is a pleasure to read remarks such as yours that indicate that our goal of ensuring every guest departs satisfied is not only attainable but also realistic. We have shared your... More 

Raleigh, North Carolina
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I want to start this review with ... Thank you, Ana!!! At check-in, her kindness in finding a double bed (quickly with a smile) started our visit out happily. We had to leave a day early, and again, Ana's attitude in checking us out was exceptional. I booked the Crystal City Gateway Marriott for the ease of using the metro... More 

Was this review helpful? Yes 1
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear SylviaS1011, Thank you so much for choosing the Crystal Gateway Marriott for your recent stay! I am thrilled to read such great note regarding your experience at our hotel. I know Ana and the rest of the team will appreciate your kind remarks! We look forward to seeing you again soon. More 

Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 8 nights at this beautiful hotel. My husband regularly stays at this hotel for business and has always been treated wonderfully. He is a Platinum Member with Marriott. We were all treated very well. I would highly recommend this hotel to anyone who wants to be close to DC.

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear conniethorn, Thank you for your loyalty to Marriott and continued business. We are delighted that you and your family enjoyed your recent stay with us during your Spring Break Family Vacation! We’d love to host your stay again when your travels bring you back to the area. Kind regards, Maimy Castellanos More 

Owensboro
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Loved this hotel. The staff are very friendly as well as the valet. I ordered room service at breakfast time and the food simply amazing. I enjoyed the restaurants attached to the hotels.very good deals. The hotel was very convienent because of all the amenities and the attached restaurants and stores.I did not swim, however i did go down to... More 

Was this review helpful? Yes 2
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear mnwelch2013, Thank you so much for staying with us, especially for taking the time to write this wonderful review of our hotel. We are thrilled that you love our hotel, amenities, and services, and can’t wait to have another opportunity to welcome you back. Our friendly staff will be here waiting when you return! Kindest regards, Maimy Castellanos More 

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