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All 48 Arlington hotels

Marriott Crystal Gateway

3.5 of 5 Hotel   |   1700 Jefferson Davis Highway, Arlington, VA 22202
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Ranked #20 of 48 Hotels in Arlington
A recent review
3 of 5 stars reviewed 1 week ago
tripmish MA
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752 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colorado Springs, Colorado
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I arrived a day early for my DC vacation and stayed at another Marriott property in the area before moving to this one; What a let-down! From the concierge who was clearly on a personal phone call and never even acknowleged us standing at her desk even after I heard her saying, "I'm going to have to call you back... More

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MA
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Pulled up to the hotel at 1:30 on a saturday. There was absolutely nowhere to park during check in, and no valet to assist. We had no idea where the garage was and staff sort of just ignored us. Cars were pulling up in all configurations and it was an uttter mess. We drove out of the front entrance and... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear tripmish, Thank you for your review and your business. I am glad to read our Front Desk team was able to exceed your expectations at check in! I am however, very sorry to hear about the difficulties you experienced during your stay. I have shared your comments with the Executive Team and we have addressed our concerns – thank... More

Denver
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I titled this "security risk" because the front desk manager told me it wasn't a "security" issue that the hotel gave a new guest at check-in (6:45 in the morning)my room and the guest walked into my room while I was dressing (yes, I know there are little bars on the door, and I know I didn't rebar it after... More

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Colts Neck, New Jersey
Top Contributor
132 reviews 132 reviews
23 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 1 week ago

Had the honor of running the Army 10 mile race in DC this past weekend; the hotel is recommended by the race site due to proximity to Pentagon... When I arrived at the hotel Saturday night around 10:30 pm was told Valet was " Sold out " and was directed to self park under the building which was a mess...... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear lovetoeat5935, First, I would like to take this opportunity to thank you for your support in the Army Ten Miler! We appreciate you taking the time to write your review, and we are grateful for your business. I am sorry to hear about the difficulties you experienced at our hotel, from the Valet and self-parking situation to the TV... More

charlotte
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, friendly staff, convienent location, metro attached, nice bar. Good resturants and shopping close by, safe. Before you sign up for a tour on the Hop Hop off bus, shop around, we were disappointed we didnt check the other bus out.

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Albuquerque
Top Contributor
60 reviews 60 reviews
7 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Staff at the front desk was warm, professional and very helpful. Especially assisted us with the metro system. The metro station was great to have close by and easy to navigate. They really need to add free in-room internet which is pretty standard in most places, especially when it's $200 plus a night. Even when we used the Internet in... More

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Grand Island, Nebraska
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I got a room here on Priceline. I've stayed in this area before so was comfortable with the neighborhood. Good restaurants close, good services close. WIFI was not included but I knew that going in. The price on Priceline bidding was so good that I could not have beat it anywhere close. Very convenient to the Metro stop for Crystal... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear chadn1, Thank you so much for staying at the Crystal Gateway Marriott and special thanks for the great review! We think our location is a special benefit to our guests - thanks for mentioning it. Hope to see you back soon. More

Tegucigalpa, Honduras
1 review
2 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel for 5 days, I was atttending a workshop and I ask the recepcionist if the fare included Wi Fi in the room and he told me that it was not included but he would make the arragements to give us as a courtesy because we were a big group, but when I received my bill... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Maria R, Thank you for staying at the Crystal Gateway Marriott. It sounds like a stressful situation and I apologize. Please contact me at the hotel so I can learn more about the circumstances you describe, and help bring to a positive resolution. You are correct: Pentagon City Mall is only minutes away within walking distance – thanks for... More

Austin, Texas
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My hotel room was comfortable and when I asked for allergy free pillows, they quickly brought them. All the conference rooms and public areas are nice. The staff were friendly and accommodating. The winning point for me was the less than 15 minute ride from Reagan Airport on the free shuttle provided by the hotel. Getting to the Capitol from... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear sfe42, Thank you for taking the time to share your past experience at the Crystal Gateway Marriott. We are glad to hear you benefited from our complimentary airport shuttle service, guestrooms and hotel amenities. Our proximity to Regan National Airport and the Nation’s Capital is definitely a plus – thanks for mentioning it! We look forward to your return... More

Chicago
Top Contributor
85 reviews 85 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a very nice convention level property hotel in an excellent location on the Metro in Crystal City minutes from downtown DC. They have long tenured staff who remember and welcome you on repeat stays. The buffet breakfast in the restaurant Mez is nothing less than sensational. Try to book a rate that includes breakfast. If not available, eat... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Go_Ask_Eddie, Thank you so much for taking the time to post such great note! We are glad you had a wonderful stay, and we look forward to welcoming you back soon when your travels bring you back to the Arlington/Washington, D.C. Area! More

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Additional Information about Marriott Crystal Gateway

Address: 1700 Jefferson Davis Highway, Arlington, VA 22202
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Marriott Crystal Gateway 3.5*
Number of rooms: 697
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Crystal Gateway Marriott
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott

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