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All 47 Arlington hotels

Marriott Crystal Gateway

3.5 of 5 Hotel   |   1700 Jefferson Davis Highway, Arlington, VA 22202
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82%
Ranked #18 of 47 hotels in Arlington
A recent review
4 of 5 stars reviewed 2 days ago
obahsomah World Traveler
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705 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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World Traveler
Contributor
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for a conference. It had great access to the metro by a tunnel under the hotel. There were decent food choices around the hotel within a 10 minute walk. The hotel room itself was musty when we checked in, but once the air started moving the smell went away. The only downside of the room was the... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear obahsomah, Thank you for taking the time to post your review about your experience at the Crystal Gateway Marriott. Our connected under-path to the Crystal City Metro station, underground shops, restaurants, and our proximity to Reagan National Airport is definitely a plus – thanks for mentioning it! We are glad to hear you benefited from our complimentary airport shuttle... More

Washington Township, New Jersey, United States
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As a person who only stays in Marriotts I was ver disappointed by this marriott. It seemed very old and in need of an update. The staff for the most part were very nice. The front desk and concierge were excellent. The concierge lounge was horrible, in fact the worst I've ever been in. It lacked what you would expect... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Tina A, Thank you choosing the Gateway Marriott during your recent visit to the Washington, D.C. Area. The best opportunity to improve our guests’ future experience is through the gift of your feedback, and we value and appreciate you taking the time to write your review. I am sorry to hear that your stay was not satisfactory, please accept... More

Mukwonago, Wisconsin
1 review
2 of 5 stars Reviewed 4 days ago NEW

This is a good news bad news story. I left my Mini-iPad in my room and I did not realize until a week later that it was missing. You may think that is the bad news however it happens to be the good news part of the story. The housekeeper turned my iPad into the Management on site so when... More

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Faraz A, Guest Relations Manager at Marriott Crystal Gateway, responded to this review

Dear Garrett H, Thank you for taking time to complete a Trip Advisor survey detailing your experience. I also appreciate your time this morning to discuss this in person. I am confident we will be able to resolve your concerns quickly as i shared in my conversation with you. We truly appreciate your loyalty to Marriott and we will do... More

Glen Gardner
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We enjoyed a great weekend stay at this hotel in July 2014, for a brief family visit to DC. We requested 2 connecting rooms since we had our two 14 year old nephews with us. They can't commit to connecting rooms but suggested that I call the morning of our arrival and then were able to confirm that we would... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear JoyceCL, Thank you for taking the time to share your past experience at the Crystal Gateway Marriott. We are delighted that enjoyed your stay at our hotel, and the breakfast in the Mez Restaurant! Hosting our guests brilliantly is our number one priority, and it is great to read that our team was able to exceed your expectations and... More

Lima
Top Contributor
61 reviews 61 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

For visiting Washington DC this is a great choice: the Crystal City Metro station is connected to the hotel lobby and it is only a 10 minute ride to L´Enfant Plaza station (near the National Mall). It has a swimming pool that in summer is open 10 am to 10 pm, and if breakfast seems expensive, you can find many... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Augusto C, Thank you for taking the time to share your past experience at the Crystal Gateway Marriott. I appreciate your feedback regarding the service provided by housekeeping – please accept my sincere apology; I have shared your comments with the Director of Services and have addressed your concerns with the staff. You are correct: we are conveniently connected... More

Stafford, Virginia
Top Contributor
103 reviews 103 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

I was stranded in this hotel during one of the great snow storms of 2014. The hotel was well staffed, with excellent customer service for a hotel full of cranky travelers. The room was very well appointed. The restaurant selection within the hotel was greatly appreciated. The hotel has an underground walkway to the Metro, making the trip to the... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear jayhawkinva, Thank you for taking your time to write this nice review about your experience at the Crystal Gateway Marriott. We are delighted to hear that you enjoyed your stay with us, the restaurant menu, especially our customer service! You are right, our central location – only steps from the Crystal City metro station, underground shops and restaurants is... More

Granada Hills, Ca
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I originally had some problems booking the hotel through Marriott Reservation Line they only booked my for 1 night instead of the 4 nights I originally requested. When I called the hotel directly to get my problem fixed, Carla Grisi took care over the problem and her customer service was outstanding. When we arrived to the hotel the excellent service... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Allise T, Thank you for staying at the Crystal Gateway Marriott, especially for your awesome review! We are glad you enjoyed your stay with us – the comfort of our guestrooms, the breakfast in our Mez Restaurant, our convenient location, amenities, and excellent customer service. We have shared and celebrated your kind remarks with Carla, and the reception staff... More

Maryland
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is dated, and a friend staying there had a very smelly room. Our room had a chemical smell. Elevators inadequate for large conference groups. Convenient location to all shops and metro. Hotel has a curfew so if the event you are attending exceeds that, well, you just have to cut it short. Okay pricing for area, bit high... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear DCFlyers, Thank you for your business, and for taking the time to post your review regarding your recent stay at the Crystal Gateway Marriott. I am glad to hear you enjoyed our hotel’s location and concourse to the Crystal City underground shops, and metro. I can imagine how frustrating it must have been for you, when you expect the... More

Madison, Wisconsin
Top Contributor
95 reviews 95 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel offers reliable high quality accommodations conveniently located next to Reagan National Airport, close to shops and restaurants and right on the metro line so Washington DC is accessible without actually staying in the heart of the city. The underground tunnels are very convenient with the heat and weather variations in DC IF you don't mind walking to restaurants... More

Was this review helpful? Yes
Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Loki_and_Odin, Thank you for staying at the Crystal Gateway Marriott and for posting this wonderful review about your experience at our hotel. We are pleased to read you enjoyed your stay at our hotel, especially the comfort of our guestrooms, facility and amenities! Our location offers our guests the convenience of being only minutes from Regan National Airport, and... More

Calgary, Canada
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm happy to report that after a series of negative experiences at this hotel, the service level has improved significantly. The entire experience was positive with staff anticipating my needs and going out of their way to ensure that challenges associated with the volume of students in the hotel were of no impact to the rest of us who stay... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear ScreamingAnvil, Thank you for taking the time to share your past experience at the Crystal Gateway Marriott. We are extremely thankful for the opportunity you gave us to regain your trust in our ability to take great care of you! We are delighted that you thoroughly enjoyed your stay with us – especially for mentioning our staff service. Thank... More

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Additional Information about Marriott Crystal Gateway

Address: 1700 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Crystal Gateway 3.5*
Reservation Options:
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Crystal Gateway Marriott
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Romantic Hotel in Arlington #17 Business Hotel in Arlington #20 Family Hotel in Arlington
Hotel Class
Official Description (provided by the hotel)
The Crystal Gateway Marriott offers an ideal location for vacations, business trips and weekend getaways. We are only one mile from Reagan National Airport and provide complimentary shuttle service to and from for our guests.The Crystal City underground can be accessed from our lobby offering direct access to the Metro system and a multitude of restaurants and shopping. Guests can also take advantage of complimentary WiFi in our lobby and multiple dining options within the hotel including Einstein Bagels. We're also minutes from the sites and sounds of Georgetown, Old Town Alexandria and unbelievable shopping at The Fashion Centre at Pentagon City. Our hotel provides 34,300 sq. ft. of meeting space and 27 meeting rooms with an on-site business center and Hertz rental desk. ... more   less 
Number of rooms
697

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