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All 48 Arlington hotels

Marriott Crystal Gateway

3.5 of 5 Hotel   |   1700 Jefferson Davis Highway, Arlington, VA 22202
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82%
Ranked #18 of 48 hotels in Arlington
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 4 days ago
detraveler_7 Philadelphia, PA
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, PA
Top Contributor
273 reviews 273 reviews
103 hotel reviews
187 helpful votes 187 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The rooms are ok. No safes in the rooms or mini fridge. The mattress was fine but the sheets appeared that they ironed folds into them. The gym is older and not very nice. Everything was ok but not anything great. My conference was in the hotel which was convenient.

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Detraveler_7, Thank you for staying, and for your post. I'm happy to inform you that all mattresses were recently replaced; I have shared your comment regarding the sheets with our Director of Services. I have also shared your feedback regarding the gym with our management team. Safes are available at the reception desk, and refrigerators are available upon request!... More

Lincoln, Nebraska
Top Contributor
69 reviews 69 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for a conference combined with a family vacation. Our start here was awful - after navigating the horribly tiny and congested garage, we stood in a long line with our luggage for check in, only to be told that they oversold the hotel and we were being sent down the street to the Renaissance. To add insult... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Stefanie H, Thank you for taking the time to post your review. We strive to provide an excellent arrival experience for our guests, and we are sorry to hear that we did not do so in this case. The gift of your feedback will help us improve the service we offer. We are grateful for your comments regarding our... More

Santa Clarita
Top Contributor
106 reviews 106 reviews
106 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I frequently have business in the DC area and decided to try something new and stay outside the District itself. I was looking to save my company some money, and honestly, have been disappointed with most Marriott properties in DC as of late. My biggest concern was getting into DC from Virginia, but with the metro station literally connected via... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear FightOn, Thank you so much for staying with us and special thanks for the review! We think our proximity to DC and the convenient access to the metro is a special benefit to our guests - thanks for mentioning it. Please accept our apologies that your check-in, package delivery, and room preference did not happen more smoothly. We have... More

Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

This was my third visit to dc and have stayed at 4 different hotels, in different areas, including Chinatown, Dupont Circle, and Pentagon City. This was my favorite location so far. The metro station is attached to the hotel, and there is a whole underground shopping center. It was so convenient to get around on the yellow line! Also, the... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Pambr0, Thank you for staying with us on your last trip to the Washington, D.C. area. We are delighted you enjoyed the convenience of our location – and extremely thankful to read that our team was able to take such great care of you. Thank you for posting your review; we look forward to your return visit! More

Eagle Pass, Texas
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The customer service at this hotel is outstanding. Beginning with the check in personnel to the restaurant and the cleaning staff. Will definitely stay there in the future. This was the best customer service I have had at all these hotels I have stayed in the past.

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Ron R, Thank you so much for staying with us and special thanks for the review! Your comments go a long way towards bolstering the pride that our associates have in taking care of our guests. We look forward to welcoming you back soon! More

New York, NY
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I had previously stayed at the Crystal Gateway Marriott, for the same conference exactly one year ago. At the time I thought the hotel was in decline - worn and tired decor, poor upkeep, and inattentive staff. Returning last week, however, I was presently surprised when I arrive at what felt like a totally different hotel! Clearly renovations have taken... More

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Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear RWG_FrequentTravelle, Thank you for taking your time to write this nice review about our Hotel. It is nice to read you enjoyed the results of some of our renovation and upgrades – especially the service provided by our staff. One easy trick for GPS Mapping is to use 1601 South Eads Street as the hotel location. We look forward... More

Point Pleasant Beach, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I was here for a conference. Usually held in DC, first time in Arlington. Great location. Metro and underground shoppes. Every request is addressed immediately with great attention to detail and exceeded my expectations. From asking general info from concierge to calling housekeeping. Valet, bell hop, restaurant staff, front desk. Everyone was great!

Was this review helpful? Yes 1
Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Grace6895, Thank you for taking the time to share your past experience at the Crystal Gateway Marriott. We are delighted to see your comments about our great location, and we are extremely thankful to read that our team was able to exceed your expectations. Thank you again for posting your review; we look forward to your return visit! More

Florida
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is connected to the metro station, Its a little walk but its not bad. Dont get confused with the other Marriott that is also connected to the metro and is also on Jefferson hwy. I dont know anything about that one, Its sure confuses the heck of all the uber drivers, and made me late to meetings. Clean... More

Was this review helpful? Yes 1
Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear trainaholic, Thank you for posting your review after your stay at the Crystal Gateway Marriott. I am sorry to hear you were late to your meetings; for GPS Mapping use 1601 South Eads Street as the hotel location. One easy way to determine which way to go, once taking the 1st set of escalators from the Metro is to... More

Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had the opportunity to stay at this property while visiting DC. The hotel is very close to the Metro making travel very convenient. The rooms and common areas were nice, clean, and very recently updated. But what really sets this hotel apart are the people that work there. Upon arrival Henry, the bellman, helped us to our room. Henry... More

Was this review helpful? Yes 1
Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear michaelwerks, Thank you for staying and for your great review. We are delighted that you thoroughly enjoyed your stay with us - especially for mentioning our staff service, the comfort of our guestrooms, and our breakfast buffet! We will be happy to share your comments with Henry and Cecil; it will be our pleasure to recognize them internally for... More

Red Bank, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

I am very happy with the Marriott chain in general but I have to note that the staff at this hotel have been particularly friendly and helpful. I want to send a special note about Sarah who works out of sight in the office behind the desk. I have had occasion to talk to Sarah several times during my stay... More

Was this review helpful? Yes
Maimy C, Manager at Marriott Crystal Gateway, responded to this review

Dear Judy K, Thank you so much for your review and kind comments. We are pleased that you enjoyed your stay with us! Your feedback lets us know our associate’s efforts are appreciated. Sarah does a wonderful job and continually goes above and beyond to ensure our guests are completely satisfied. We will be happy to pass your thoughtful comments... More

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Additional Information about Marriott Crystal Gateway

Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Crystal Gateway Hotel
Crystal Gateway Marriott
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott
Address: 1700 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Arlington
#19 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Crystal Gateway 3.5*
Official Description (provided by the hotel):
The Crystal Gateway Marriott offers an ideal location for vacations, business trips and weekend getaways. We are only one mile from Reagan National Airport and provide complimentary shuttle service to and from for our guests.The Crystal City underground can be accessed from our lobby offering direct access to the Metro system and a multitude of restaurants and shopping. Guests can also take advantage of complimentary WiFi in our lobby and multiple dining options within the hotel including Einstein Bagels. We're also minutes from the sites and sounds of Georgetown, Old Town Alexandria and unbelievable shopping at The Fashion Centre at Pentagon City. Our hotel provides 34,300 sq. ft. of meeting space and 27 meeting rooms with an on-site business center and Hertz rental desk. ... more   less 
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