We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 47 Arlington hotels

Marriott Crystal Gateway

3.5 of 5 Hotel   |   1700 Jefferson Davis Highway, Arlington, VA 22202
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save Up to 25% in No. VA
Save Saved
You added Marriott Crystal Gateway to your Saves list
Marriott Crystal Gateway
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
82%
Ranked #18 of 47 hotels in Arlington
A recent review
4 of 5 stars reviewed 6 days ago
sjtol Bloomington, Illinois
  • Reviews (697)
  • Photos (156)
  • Amenities
  • Q&A
  • Room tips (128)
  • Location
  • More
Write a Review

697 people have reviewed this hotel

Traveler rating
    283
    286
    89
    23
    16
See reviews for
153
86
58
286
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Bloomington, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There are several Marriott brand hotels in this area, including another full service Marriott. I like this Marriott over the other full service Marriott, primarily for the concierge lounge. They are just a few hundred feet apart. The Gateway is also larger and has a more expansive lounge area.

Was this review helpful? Yes
Hudson, New Hampshire
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 6 nights for our family trip to DC. The employee at the front desk Abdullah was very helpful and even helped us with our bags to our room. The thing that made our stay just amazing was the concierge!!! Charlette made this Marriott really stand out. She helped us with every aspect of our trip. She... More

Was this review helpful? Yes 1
Columbia
Contributor
17 reviews 17 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

here on a trip, can not use the laundry services b/c there is a long line for 2 days now. front of house staff is not friendly at 12am in the morning, not enough elevators on either side of the hotel, very costly to eat

Was this review helpful? Yes
Faraz A, Manager at Marriott Crystal Gateway, responded to this review

Dear Anthony W, Thank you for taking time to submit a survey regarding your stay at the Crystal Gateway Marriott. I understand your frustration as you were not able to use the laundry facility due to a high volume of guest utilizing it, for which i apologize. I also noticed your comments regarding the staff friendliness and elevator speed and... More

San Antonio, Texas
Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was my third stay at this Marriott and there is a consistent theme -- the best feature of this hotel is that you can catch the DC Metro without going outside. There are a number of negative aspects of the hotel, with the most prominent being the VERY poor desk staff. They are consistently rude, uninformed, and poorly trained.... More

Was this review helpful? Yes
Ve'an R, Guest Relations Manager at Marriott Crystal Gateway, responded to this review

Dear John S., Thank you for staying with us and taking the time to provide feedback. We value you as our guest and strive to provide outstanding customer service. I am glad we were able to give you extra time in your room and apologize it did not happen more smoothly. We are at a great location, in the heart... More

Los Angeles, California
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I want to commend an outstanding employee of this hotel. Her name is Ana Crina Hanu. She was able to get me a suite when others at the hotel said they couldn't. Her demeanor was very professional and friendly. She sent a gift platter up to my room to clm my nerves after a stressful day of travel. Evn though... More

Was this review helpful? Yes
Ocala, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

Selected this Hotel, based on the Priceline Package price, on my 4 day visit to DC. Not only was the price right, for my flight and the 3 nights in the Hotel, there's more . . . . Location : 10 minutes from Reagan (DCA) in the Marriott Shuttle (Drivers were welcoming). Access to the Metro from the Lobby of... More

Was this review helpful? Yes
Los Angeles
Top Contributor
87 reviews 87 reviews
36 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a meeting here and it was great. Clean and efficient and walkway to the mall with plenty of great restaurant choices. The concierge lounge had great breakfast. Free shuttle to National is a plus, what more do you need? For tourists, it may not be the best choice, because of location.......though you could take the metro into the... More

Was this review helpful? Yes
Rio de Janeiro, RJ
Contributor
18 reviews 18 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We moved to this hotel after staying at another Marriott (Rosslyn). I could not help comparing the hotels since our arrival. The front desk staff is really, and only, technical. They have training, but they are cold and distant. They get their job done for the moment. Anything you ask that is not in the standard procedures, and you don't... More

Was this review helpful? Yes
Ve'an R, Guest Relations Manager at Marriott Crystal Gateway, responded to this review

Dear AlbertoCoimbra, I want to take this opportunity to thank you for sharing your post. I am glad to hear that you enjoyed your stay and considered the hotel as being well appointed. Our guestrooms have recently been updated with brand new mattress sets and a new bath amenity program. I value your feedback regarding our Front Desk staff and... More

Top Contributor
65 reviews 65 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at the Marriott Crystal Gateway while in the area for business. There are a few tell-tell signs of the hotels age, such as the rattling of the doors since they don't close firmly, but other than that the hotel has a very new appearance. The rooms were cleaned and maintained, and there was a couple of sit down... More

Was this review helpful? Yes 2
Faraz A, Guest Relations Manager at Marriott Crystal Gateway, responded to this review

Dear Bossdiver, Thank you very much for providing feedback on your recent stay at our hotel. I truly appreciate your comments about the service and cleanliness of the hotel. I also wanted to let you know that your comments about the internet fees is very important to us and we will certainly take this feedback into consideration as we work... More

Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family stayed at this location for an out of town graduation. We stayed in a total of four rooms and all had fabulous experiences. I'm not sure if it was because our group was so long but immediately at check in we were given complimentary upgrades and all the little people were given full sized candy bars (yep it... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Marriott Crystal Gateway, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Marriott Crystal Gateway? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marriott Crystal Gateway

Address: 1700 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Crystal Gateway 3.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Marriott, Travelocity, Tingo, Despegar.com, BookingOdigeoWL, Venere, Agoda and Otel so you can book your Marriott Crystal Gateway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Crystal Gateway Hotel Arlington
Crystal Gateway Marriott
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott

156 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (130)
Viewed
Room/suite (41)
Viewed
View from room (8)
Viewed
Bathroom (9)
Viewed
Dining (9)
Viewed
Hotel & grounds (19)
Viewed
Pool/beach area (2)
Viewed
1:51
Videos (1)
Viewed
Other (41)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (5)
Viewed
Dining (1)
Viewed
Other (14)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Romantic Hotel in Arlington #15 Business Hotel in Arlington #23 Family Hotel in Arlington
Hotel Class
Official Description (provided by the hotel)
The Crystal Gateway Marriott offers an ideal location for vacations, business trips and weekend getaways. We are only one mile from Reagan National Airport and provide complimentary shuttle service to and from for our guests.The Crystal City underground can be accessed from our lobby offering direct access to the Metro system and a multitude of restaurants and shopping. Guests can also take advantage of complimentary WiFi in our lobby and multiple dining options within the hotel including Einstein Bagels. We're also minutes from the sites and sounds of Georgetown, Old Town Alexandria and unbelievable shopping at The Fashion Centre at Pentagon City. Our hotel provides 34,300 sq. ft. of meeting space and 27 meeting rooms with an on-site business center and Hertz rental desk. ... more   less 
Number of rooms
697

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer