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Crystal Gateway Marriott

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1700 Jefferson Davis Highway, Arlington, VA 22202
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Crystal Gateway Marriott
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Crystal Gateway Marriott
Crystal Gateway Marriott
Crystal Gateway Marriott
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860 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Top Contributor
576 reviews 576 reviews
51 hotel reviews
299 helpful votes 299 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was here for a conference and would say the meeting room layout was a bit sprawled out over the hotel. The hotel is nice, and the good thing about this area is that everything is close to the metro, so getting into DC is easy. This hotel doesn't look like much from the outside but the interior and rooms... More 

Was this review helpful? Yes
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear TryppAdams, Thank you for your review of the Crystal Gateway Marriott. We appreciate you taking time to highlight the hotel's faciities and its convenient location to Washington DC, Arlington and Northern Va. I am glad to hear that you had an excellent stay and hope to see you return during your next trip to the nation's Capital! Crystal Gateway... More 

USA
Top Contributor
59 reviews 59 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Various of this chain's hotel can shine but not this one.it is what one might expect-a decent place to stay.my room was nice, clean and well stocked.The bed was comfortable.Front desk staff not especially helpful or clearly knowledgeable as I needed to change the billing for my room.i was attending a conference with catered breakfast and lunch.food at breakfast pretty... More 

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Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear frequentraveler13, Thank you for submitting a review based on your recent stay. I appreciate you taking the time to highlight the cleanliness of the guest room and our proximity to Washington DC area which makes us an ideal location. I also shared your other feedback about billing issues and food during your conference with appropriate staff to assure no... More 

Vancouver, Canada
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The conference assigned this hotel to be the one, we are happily pleasant to see the professionalism showed by this hotel. The check-in and check-out are very easy. Sharon is very helpful at front desk. The hotel room is a bit dated but all function quite well and clean. I like the desk setup that they have HDMI, power cords... More 

Was this review helpful? Yes 1
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear KevinWang, Thank you for your business and for your great post. We appreciate you taking the time to share such great remarks regarding our hotel, amenities, and customer service with other users! We hope you will choose us when another opportunity arises. More 

Riverside, California
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

If you are not opposed to taking the Metro into DC then I would highly suggest staying at this hotel. The hotel is attached to a small underground shopping mall(which includes a drugstore,shops,restaurants ) that also has a metro station. It is literally a 10 minute metro ride into DC as you are only right across the river. I saved... More 

Was this review helpful? Yes 2
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Shannon B, Thank you for choosing the Crystal Gateway Marriott during your recent trip to Washington, D.C. – we appreciate your business! We are thrilled to hear your stay was so nice. You are right, our proximity to the Metro, shops and restaurants is definitely a plus, and at better rates than downtown. We look forward to seeing you... More 

Powder Springs, Georgia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent large hotel with all the amenities you would expect at a first class operation. Convenient to shops and eateries via the "tunnel" that can take to you the Metro without having to go outside which was much appreciated on the rainy, blustery day that we decided to visit the D.C. museums on a break from our business trip. The... More 

Was this review helpful? Yes 1
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear ProudSingleDad, Thank you so much for giving us the opportunity to serve you, especially for sharing your post with other users. We appreciate your business and would love to see you again soon! More 

Palmerton, Pennsylvania
Top Contributor
95 reviews 95 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked two rooms for a family stay. We had a couple mix ups when we arrived. I made it clear when I reserved I need a crib for one of the rooms. We arrived and I was told one was there but when my daughter in law went to the room it was not there. Called the desk and to... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Hipster_Tripsters, Thank you so much for staying with us, and taking the time to post your review. I apologize that your arrival experience did not happen more smoothly. It’s great to hear you enjoyed the comfort of our guestrooms, perfect location, and especially our customer service. Can’t wait to have another opportunity to welcome you back! More 

Youngstown,Oh
Contributor
20 reviews 20 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

After long day walking DC was extremely appreciative of the super soft and comfy beds and linens. Shower/bathroom very clean. Huge hot breakfast buffet included in our deal was amazing. Staff were all very friendly. Housekeeper even "tucked in" our little girls teddy bear. And don't even have to leave hotel to catch subway into the city! May very well... More 

Was this review helpful? Yes 1
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear JennyRomine, Thank you so much for staying with us and special thanks for your review! I’m thrilled that you thoroughly enjoyed your stay and I’m very happy to hear of your experience with the staff. If you’re ever back in the area, we would love to host your stay again! More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been on many vacations, short and long, in my lifetime. However, I have never experienced the type of family-like hospitality the Crystal Gateway Marriott is full of. To start, we booked this hotel two days before we set off for Washington DC. It was a last minute decision (and proved to be a perfect one) for we all... More 

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear gcavounis, Thank you for staying and for your loyalty to Marriott. We are delighted to read that you and your family enjoyed your recent stay and consider our hotel a “Second Home”!! I know Tuoi and the rest of the team will appreciate your kind remarks! We’d love to host your stay again when your travels bring you back... More 

Peekskill, New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel for a conference and although the location is in close proximity to restaurants and the Metro, the hotel itself needs to refurbished. I stayed in the Arlington tower and the room was definitely dated but- the bed was very comfortable. Just a note- two of the three elevators in the Arlington Towers were a... More 

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Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Andyh07, Tahnk you for submitting a review of yor recent stay at Crystal Gateway Marriott. I truly appreciate your fantastic comments about the excellent service yuo recieved from our staff. We strive to be one of the best and i am happy to see that you noticed. Even though our hotel regulaly invests in upgrading the product and technology,... More 

Williamsburg
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Marriott Crystal Gateway on business last weekend. The lobby has a lively, busy atmosphere, with a convenient Einstein Bagel for coffee. You can walk a few blocks to restaurants and shops. View of Washington Monument from some rooms. Rooms were superclean, neutral odor and in good repair. Although busy, I did not hear any noises from... More 

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear mbreck, Thank you so much for staying with us, and taking the time to post your review. We are glad you enjoyed our location, services and amenities, and we appreciate your feedback. Please think of us the next time you return to the Crystal City area, we would love to welcome you back! More 

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