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Crystal Gateway Marriott

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1700 Jefferson Davis Highway, Arlington, VA 22202
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Crystal Gateway Marriott
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Crystal Gateway Marriott
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882 reviews from our community

Traveler rating
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    116
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlington, Virginia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Our stay at the Crystal Gateway Marriott in Arlington, VA was wonderful!! Our first contact at this beautiful facility began with the front desk and was greeted by a lovely young lady named Toijah! With her genuine interest and warm smile, checking in was a breeze! Although we were part of a large conference, Toijah made you feel like you... More 

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Pace, Florida
Top Contributor
128 reviews 128 reviews
9 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for 4 nights @ this location in May. The hotel was busy but well maintained. Our room was clean and tidy. The hotel offers fruit infused water in the lobby which was a treat after exhausting sightseeing. The bell man was fantastic! Lastly, the free shuttle was easy both coming and going to the hotel. Why not 5... More 

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Windham, New Hampshire
1 review
5 of 5 stars Reviewed 6 days ago NEW

I cannot say enought about the staff at the Gateway Marriott in Crystal City, VA. A very big thank you to Katie Amilca for her outstanding display of true hospitality. Her many kindnesses to me and other family members during our visit made us feel welcomed and special. My husband and I are also very grateful for MD and his... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Deborah052015, Thank you so much for posting such an amazing note! We are delighted to read that you and your family enjoyed your stay with us. I am certain that Katie and MD will appreciate being recognized for their great customer service! We truly appreciate your business and we would love to see you again soon. Kindest regards, Maimy... More 

Villanova
Top Contributor
89 reviews 89 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Traveled with a group of teens and needed 4 rooms. Front desk was very accommodating placing us in the same wing of the building. The hotel was sold out. Extra beds were placed in the rooms as we requested.The breakfast concession in the lobby does not open early enough to handle the crowds with full hotel. I am a Marriott... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear snwa, We are grateful that you chose the Crystal Gateway Marriott for your lodging accommodations during your trip to the Washington, D.C area. Thank you for taking the time to share your feedback. It would be wonderful to welcome you back the next time you come to the city, so please keep us in mind! More 

Redwood City, California
Top Contributor
86 reviews 86 reviews
46 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Recently stayed at this hotel as well as the other Crystal City Marriott. They are quite comparable. They close the executive lounge on the weekends at this hotel. You get a nice breakfast in the restaurant but none of the other lounge perks on the weekend. The room was clean and a little quieter than the other hotel although the... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear DC_Gale, We appreciate your business, and are grateful that you too time to post your review. Your feedback is very much appreciated; it gives us the opportunity to improve our guest’s future experience. I am happy to share that safes are available to our guests at the Reception Desk! I hope that you give us another opportunity in the... More 

Albuquerque, New Mexico
Top Contributor
55 reviews 55 reviews
7 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I think each member of the staff is instructed to make contact with guests. In every official capacity or happenstance encounter in the hall or on the elevator every employee greeted me and asked me how I was doing and how my stay has been. The thing about it is that it really seems genuine from each person. It doesn't... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear cante87, Thank you for staying with us during your recent trip the Washington, D.C. area! We appreciate you taking the time to share your experience with other TripAdvisor users. It is great to read that you enjoyed your stay, and our location, and certainly our service. Please think of us the next time you are in the area, we’d... More 

West Linn
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My two kids and I joined hubby to this Marriot for a conference. While he was in the hotel all day, we romped around DC. An underground tunnel goes from the hotel straight to the Metro and it's a short trip to the Mall so very good location. Other than the loud and outdated carpets, decor is very nice. Beds... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear bcpixton, Thank you for your stay and especially for your review. We strive to provide every guest with a memorable experience and a fully functional guestroom; I am very sorry to hear we fell short of your expectations. Rest assured that I have shared and addressed your concerns regarding the quality of the sofa bed with the Direct of... More 

Savannah, Georgia
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was an excellent alternative to staying in DC. The metro is literally under the hotel and a few minutes to sites and restaurants. The pool is indoor/outdoor so it is half closed when its cold out and fairly small. It is a huge hotel for the small size of the pool. Conference rooms were nice but you couldn't... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Mary T, Thank you for yor business and for your feedback. We are happy to read that you enjoyed your stay, and our location. Please think of us the next time you are in the area, we’d love to host your stay again. More 

Jakarta
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really just want to send a thank you to Ebona, the very nice lady at the front desk who was able to quickly and kindly switch my room once my travel plans changed. Thank you! The location is perfect - metro easily available, great restaurants just through the tunnel (don't stop until you're outside again), and all kinds of... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear GeekNomad, Thank you for staying with us at the Crystal Gateway Marriott. We enjoyed sharing your comments with Ebona and the rest of the team at the hotel! I am happy to share that although refrigerators are not a standard in our guestrooms, we have them available upon request – next time you visit us, let us know in... More 

San Juan, Puerto Rico
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I Was here for a conference with about 700 participants. The hotel is a good size for handling this. Spacious halls. The location is not exactly in DC but it is good for two reasons, one its extremely close (15 min) to DCA (RONALD REAGAN) airport and has a free shuttle like every 15 minutes. The other reason is that... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Fornowsky, Thank you for giving us the opportunity to serve you. We are delighted that you enjoyed your stay with us, and are especially grateful for your review. I know Ebona will appreciate being mentioned for her great customer service! Please keep us in mind when your travels bring you back to the Washington, D.C. area. More 

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