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Crystal Gateway Marriott

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1700 Jefferson Davis Highway, Arlington, VA 22202
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Crystal Gateway Marriott
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932 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Garner, North Carolina, United States
Level Contributor
87 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Caught late on Sunday in DC looking for dinner and happened upon the Crystal City Marriott Atrium. Cesar was exceptional. He was fun and attentive. Drinks arrived very promptly and good food for some tired sight-seers on our way back on the Metro. Genuinely appreciative of our visit, I will certainly stay at this Marriott on our next DC stay... More 

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Springfield, IL
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here after booking at an extremely great third party price. I would have stayed at double or triple the price I got. Customer service was great. Parking was a bit high, but expected for such a metro area. Room was not exceptional, but it was clean and the beds were very comfortable. Property a block from the Metro and... More 

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New Jersey
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is clean and convenient to the Metro and shopping. However, the staff was unhelpful and often unfriendly. We had several issues during our three night stay. First, it took them 20 minutes to fix an issue with getting linked to the Internet. This made my husband late for an online work meeting. They also failed to let us... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Jazica, Thank you for taking the time to share your feedback regarding your recent stay with us. I am very sorry to read that you did not have a wonderful stay at our hotel. On behalf of our staff and the hotel, I wish to convey our sincerest apologies. I have shared and addressed your concerns with the appropriate... More 

NC
Level Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited Arlington in June, 2015 to take in a Washington Nationals game (metro stop: Navy Yard.) We decided to stay at the Crystal Gateway Marriott after comparing prices and room packages. We chose the baseball package at this hotel which included a $25 Visa gift card, free parking (a definite plus in DC where parking prices are crazy expensive),... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear SpringdaleGirl, Thank you for your review! We appreciate your business and your feedback. I am glad to hear your stay was comfortable. You are right our connected walkway to the shops, restaurants, and Metro station is definitely a plus. Thank you for your kind remarks regarding Teresa, she does a wonderful job and we will recognize her internally for... More 

4 of 5 stars Reviewed 1 week ago via mobile

The hotel was clean and the staff was very nice . So convenient when it rained to walk underground and have all the shops so close . We did lose power one evening for a couple of hours due to a storm but they can't be helped . Kids loved the pool which is outside partially on the 2nd level... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Disneydianes, Thank you for your visit and for your post. Although I am happy to read that you and your family enjoyed your stay at our hotel, I’m very sorry that everything was not perfect. Letting you know that the parking machine has been fixed – thank you for bringing it to our attention. Rest assured that I have... More 

Oklahoma
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I attended a convention at Crystal Gateway Marriott in July. This can be classified as a typical convention hotel. It was very large and in a good location. The food in the restaurants was adequate. The room was sufficient (though my room was over the atrium with the pool and could be loud from screaming kids in the pool). I... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear RU-OK-2, Thank you so much for staying with us, and taking the time to post your review. We are glad you enjoyed our location, and we appreciate your feedback. Please think of us the next time you return to the Crystal City area, and feel free to contact us in advance so that we may note your room location... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Upon opening the door, it smelled like a locker room or dirty socks. The bathroom had hair in the tub and the bathroom floor had hair on it as well. We complained and changed rooms to find the next room in the same condition. They were sold out and we were stuck as it was midnight and we flew out... More 

Was this review helpful? Yes
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Joe M, Thank you for completing a survey on behalf of Crystal Gateway Marriott. We are very sorry to hear that your expereince was not an excellent one. We are truly sorry for the smell in the rooms you were provided. We strive to assure each guest recieves a room that is clean and fresh and certainly failed to... More 

Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Disclaimer - I am a Marriott Platinum member so I am typically staying in their properties. I do a fair amount of business in Crystal City and when there I typically stay at this property. With the underground walkways in Crystal City and connected to this property you can get around to other businesses and restaurants. Concierge lounge is good... More 

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Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Courtjester17, Thank you for yourt review of our hotel. We appreciate your continued loyalty and look forward to your return in the near future. Thank you, Crystal Gateway Marriott More 

Davidson, North Carolina
Level Contributor
137 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We checked in to our hotel on July 4th at 9:00am! I've never had such friendly and receptive front desk help. The room is exactly what you expect from a Marriott. Clean, well appointed. There is a "mall" in the basement, right by the Metro. You're next door to the Pentagon and 10 minutes by metro from the Capitol. Perfect... More 

Was this review helpful? Yes 1
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear akadad, We are delighted you enjoyed your stay with us at the Crystal Gateway Marriott. We truly appreciate your business and would love to see you again soon! More 

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