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Crystal Gateway Marriott

3.5 of 5 1700 Jefferson Davis Highway, Arlington, VA 22202
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Crystal Gateway Marriott
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804 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte NC
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great stay here. It's such an easy entry into DC, 5-10 drive to airport and the shopping mall. Parking is at a premium and the garage was full due to a conference but otherwise the rooms themselves are well maintained, felt clean.

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Wilkes-Barre, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is beautiful! We stayed here four nights to work a business convention held in the hotel's ballroom, so we were inside their building the majority of our time in town. We were pleasantly surprised by the friendliness and helpfulness of every single staff member we encountered. I mean literally every employee of the hotel was awesome. I can't... More 

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Omaha, Nebraska
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a great experience before I even arrived. My flight was delayed for weather, and I called to make sure my reservation would remain open until midnight. The agent (Elana) confirmed it would, and my check-in went smoothly. All the staff were courteous and professional and always seemed to go out of their way to be helpful. I did... More 

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Joliet, Illinois
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I came to D.C. right after New Years so the hotel was almost empty which was a plus! We love quiet.The location is great! It seems everywhere you need to go takes 20 min. I loved the subway they have located near the hotel to get to downtown which made everything super convenient! My bed was extremely... More 

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Columbus, Indiana
Top Contributor
95 reviews 95 reviews
19 hotel reviews
248 helpful votes 248 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am a Platinum member with Marriott properties. I have stayed at this property three times since November 2014. This last time, I had to call maintenance 4 times for the air/heat, TV, TV again, and air/heating unit again. Very frustrating. In addition, all three times I have stayed, dirty glasses and silverware (not the trays) just pieces could be... More 

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Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Tamara F, Thank you for taking the time to complete a survey regarding your recent stay. I am very sorry to hear about all of the maintenance issues you encountered with your TV and HVAC. It is unfortunate that we were not able to fix these items after the first call. Please accept my sincere apology for the inconvenience... More 

Yokosuka, Japan
Top Contributor
98 reviews 98 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed at this Marriott property several times over the years. This time was the worst by far. Started with check in. Young lady who did not speak a lot of english checking me in. My pet peeve at this hotel are the noisy elevators with people coming out of them at all hours of the night. I asked... More 

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Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear navytravel, Thank you for your comments regarding your most recent stay. let me start by apologizing for the issues you encountered. We failed to deliver some basic services to you during you stay for which i am sincerely sorry. I completely understand not getting your preferred room or having to wait a long time for elevators is unacceptable. I... More 

New Jersey
Contributor
19 reviews 19 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this Marriott several times and it is fantastic. The location is great for getting into DC easily. The Metro station is right in the bottom of the building - you don't even have to go outside. There are great options for breakfast - they have a wonderful little hotel restaurant, there is Einstein Bagels and a... More 

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Kenton, Tennessee
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel on 3 occasions; all of them were for business. In addition to the great customer service and comfortable rooms/beds, the location is perfect. You are within walking distance to great shopping, theaters, and restaurants. If you want to go in to DC, the Metro is right under the hotel.

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Top Contributor
68 reviews 68 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I believe all of the rooms have been updated and are very nice and comfortable. Some of the areas of the hotel are still being updated but are either not noticeable or certainly not a distraction. The location near Reagan National Airport, the Pentagon and the Pentagon Row Mall and shopping area are a plus. There is a tunnel that... More 

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West Hartford, Connecticut
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed here twice - once for a conference, once for a family trip. For the conference, we stayed in a regular double room. For the family trip, we stayed in a connecting room with suite. For the price we paid, it was a great deal. As others have noted, the hotel offers many conveniences being that it is... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear ph1980, Thank you for your review and continued business! It is great to hear you benefited from our hotel’s convenient location, especially the underground shops and restaurants. I am sorry to hear that your check-in experience did not happen more smoothly. I am glad that you enjoyed the upgrade to a suite with a connecting room. We appreciate you... More 

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Additional Information about Crystal Gateway Marriott

Address: 1700 Jefferson Davis Highway, Arlington, VA 22202
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal Gateway Marriott 3.5*
Number of rooms: 697
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Priceline, Despegar.com, Travelocity, Hotels.com, Odigeo and Tingo so you can book your Crystal Gateway Marriott reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott
Hotel Style:
#6 Romantic Hotel in Arlington
#14 Family Hotel in Arlington
#18 Business Hotel in Arlington

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