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Crystal Gateway Marriott

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1700 Jefferson Davis Highway, Arlington, VA 22202
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1 room 1 guest
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Crystal Gateway Marriott
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953 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Huntington, New York
Level Contributor
141 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed yesterday NEW

My sisters and I stayed one night on a road trip from Charleston to NJ. It was a big, beautiful hotel in the DC area. They were doing construction in the usual main entrance, so we had to pull in to a different area. The bellmen were at our car to help us within a minute! Excellent service! Our check... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

I made a reservation at the hotel but my plans changed and I forgot to cancel the reservation within the required 24 hours in advance so the hotel charged my credit card. I went personally to the hotel (was near by) and spoke to Ana and her Supervisor, Katie Amilco, and after explaining my situation and apologizing for my mistake... More 

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Carson City, Nevada
Level Contributor
110 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have stayed here many times and this was not good. They are doing construction on the entrance so the lobby entrance has moved to the right. The problem is you can't see the sign when there are lots of cars and if your trying to park nothing says valet. As a matter of fact the cabs set there, the... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Mirgons, Thank you for your business, and for taking the time to post your review of our hotel. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in some of our public areas. Please accept our sincere... More 

Panama City, Florida
Level Contributor
959 reviews
187 hotel reviews
common_n_hotel_reviews_1bd8 412 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a conference and loved the ease of the Metro connection being attached to the hotel. It was was easy getting to the airport and downtown. Big Marriott that's a little older but nicely updated. Nice indoor/outdoor pool with an overlooking workout area. Friendly staff. I'd stay here again.

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Rather_Nomadic, Thank you so much for giving us the opportunity to serve you, especially for sharing your post with other users. We appreciate your business and look forward to your return visit! More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good hotel near to transportation to the city via underground corridor to the train/subway. Clean and nice room. Small shops a several restaurants in de area. Easy to get there from reagan airport with shuttle. Nice small Swimming pool which is partly indoor

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Jochen v, Thank you for your stay. We appreciate you taking the time to post your review about your experience at our hotel. It is nice to read that you enjoyed your time with us, especially the convenience of our location! We hope to see you soon when your travels bring you back to the Nation’s Capital. More 

Toms River, New Jersey
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I choose this hotel to be close to friends I was visiting and it turned out to be a great location with two metro stops steps away, a huge mall, Costco and many restaurants. I was lucky to be upgraded to a corner suite. The room was clean and quiet. The best part was Sunday breakfast buffet overlooking the inside... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear SoniaSpa, Thank you so much for staying with us and a special thanks for the review. We think our location is ideal when traveling to the Washington, D.C. area – thanks for mentioning it! Hope to see you back soon. More 

Bear, Delaware
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The location is great, with easy access to DCA and the metro. The hotel itself is clean, but somewhat dated. The walls are thin, making it hard to sleep because of noise in the hallway and neighboring rooms.

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Lisa B, Thank you for staying with us. It is great to read that you enjoyed our central location. We are happy to share that a complete guestroom redo is soon approaching – I am certain you will love the outcome once it is complete! Again, thank you for your review. More 

Rochester, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel room was clean and spacious, but noisy. I was on the sixth floor and I could hear noise from the lobby because there was an atrium design that came up to my floor. The hallway was noisy also. The bed was comfortable and the staff was friendly. I mostly ate in the small attached mall, which had a... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear operagirl2015, Thank you for staying with us and for taking the time to post your review. I am sorry to read that everything was not perfect. Please accept my apology for the noise disturbance you experienced. In an effort to provide you with an exceptional experience on your next visit, I would like invite you to contact us prior... More 

Edison, Ohio
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 weeks ago

This was not my first stay at this hotel since my children live in Arlington and we visit frequently. However, we usually stay at other Marriott properties in the area as well. I was just a little disappointed with this hotel since I am handicapped and requested a room close to the elevator and was placed at the end of... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear JEAN Z, Thank you for staying with us and for your post. We strive for excellence and did not meet that expectation during your recent stay. Rest assured that I have shared and addressed your concerns with the Executive Team, who join me in offering their apologies. Your feedback gives us the opportunity to make improvements and prevent this... More 

Gurley, Alabama
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When visiting the Pentagon and DC area I often choose the Crystal Gateway Marriott and have stayed here multiple times. To start, they offer an airport shuttle with helpful drivers that pick up at Regan National every 20 minutes, if you absolutely can't wait it's less than a $10 cab ride or you can take the Metro to the Crystal... More 

Was this review helpful? Yes 1
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Nathan A, Thank you for taking the time to post such great note, especially for staying with us again. We appreciate your loyalty and your continued trust in our ability to take excellent care of you. We look forward to seeing you again soon! More 

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