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Crystal Gateway Marriott

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1700 Jefferson Davis Highway, Arlington, VA 22202
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Crystal Gateway Marriott
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Crystal Gateway Marriott
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917 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Usually when I go to a hotel I look for three major things: 1) the structure itself 2) the availability of food 3) the service by the staff. I found that the property was OK. I was appreciative that a refrigerator was delivered to my room after I requested it. The choices for food in the hotel was very limited,... More 

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Auburn, California
5 of 5 stars Reviewed 3 days ago NEW

First time I have stayed at this property. With a work related planned visit for a week and a half with my family joining me for a few days, Ana at the front desk was GREAT at matching/changing me to a room that met my specific needs. Very personalized attention and service. Thank you Ana. In the Concierge Lounge, Elizabeth... More 

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Arden, North Carolina
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The rooms were very clean and well kept. I attended a conference here and enjoyed the convenience of leaving the room and walking to the conference sessions. There are several food options connected to the hotel in the Crystal City shopping area. The hotel were the conference was held kept very cool so bring a light jacket or sweater. The... More 

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Rural Indiana
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Our room was 458; very conveniently close to the elevator and so quiet my husband even commented on it. The bed was actually really comfortable. We took extra coffee for the in room coffee maker, but the housekeeper was willing to leave extras also. We are from a rural part of the country, so learning to use the Metro was... More 

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San Antonio, Texas
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

In addition to clean rooms and many amenities, the hotel staff was very friendly and helpful. The location is great. The hotel connects to a series of underground shops and restaurants and an entrance to the metro. It is only one stop away from sites such as the DC memorials and only a couple stops from the Reagan Airport. My... More 

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Laguna Beach, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I attended a conference at this hotel. It was conveniently located. It was easy to hop on the metro (through a tunnel inside the hotel) and go to DC or to check out the shops and restaurants in Crystal City! It was raining one day, so we were able to walk inside the mall and quickly run outside to get... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear RJB-15, Thank you for your business and for your great post. We appreciate you taking the time to share such great remarks regarding your experience at our hotel, especially our customer service. Please think of us the next time you are in the area, we’d love to host your stay again! More 

Lake Mary, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I along with my team was attending a conference that was being held at the hotel. After having a horrible experience at the Radisson down the street, the staff at the Marriott accommodated my entire team with 3 rooms for the 4 night stay. The entire staff was very gracious and compassionate regarding our situation. The location is perfect! There... More 

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Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Carol M, Thank you for your business and for your great post. We appreciate you taking the time to share such great remarks regarding your experience at our hotel, especially our customer service. Please think of us the next time you are in the area, we’d love to host your stay again! More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel was nice, with a big conference space. Nice fruit infused water in the lobby. Pool was indoor/outdoor. Location was hooked to metro via tunnels and Chrystal City shops, so easy to get around. Beds were very comfy, and rooms cleaned well. -expensive rate didn't include wifi or breakfast. -We wished the Chrystal City shops had longer hours!

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Alissa B, Thanks for your stay and review. We are happy to read that you enjoyed your stay, and our location. Please note that we offer complimentary WiFi in our hotel’s lobby! Please think of us the next time you are in the area, we would love to welcome you back! More 

Loveland, Colorado
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Extremely convenient to metro, airport and walkable to restaurants. All the amenities are what you would expect for a Marriott and it's a good hotel - but it's a conference hotel. I appreciate that they have an airport shuttle.

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Kathy W, Thank you so much for giving us the opportunity to serve you, especially for taking the time to post your review. We appreciate your business and would love to see you again soon! More 

Scottsdale, Arizona
Level Contributor
78 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for three nights to attend a conference held at this hotel. Location: 5-10 mins drive from the airport. They have free shuttle available from/to airport/hotel. I was lucky enough when I showed up at the shuttle bus stop at DCA, the bus came within a few mins. When I was ready to leave, I came to the... More 

Was this review helpful? Yes
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Hamham730, We appreciate you taking the time to post your review. Thank you for highlighting some of the great features our hotel has to offer: perfect location, spacious rooms, and food quality. Thank you for your feedback regarding the guestroom terry, I have shared your comments with the Director of Services. We look forward to your future visit when... More 

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