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Renaissance Arlington Capital View Hotel

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2800 South Potomac Avenue, Arlington, VA 22207
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Renaissance Arlington Capital View Hotel
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533 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Renaissance Arlington Capital View Hotel
See the most recent reviews
North Attleboro, MA
Level Contributor
81 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed March 27, 2014

I was on my way to FL (to stay at another Marriott in Tampa) but due to the snow storm I got stuck in VA. I was able to book this room via the Marriott app. (downloaded, signed in, searched hotels, rates, and booked it all within 3 minutes before my flight took off from PVD (knew it wasn't going... More 

Was this review helpful? Yes 1
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review

Although your travel plans were interrupted by the bad weather, I'm glad we were here for your overnight stay so you could get a chance to have your first stay at a Renaissance property. We appreciate all of the positive comments about our hotel and have taken note of the not so positive ones as well. Your feedback is important... More 

Richmond, Virginia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 26, 2014

Stayed at this property in March 2014 and it is a must experience. From the moment I was greeted by the valet through checkout, this was a special experience. The decor is artsy modern with interesting twists and special touches throughout. It feels like a cozy modern museum. It is LEED certified (environmentally friendly) and that is appreciated. Excellent lobby... More 

Was this review helpful? Yes 1
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review

Thank you for recommending our hotel to others as a "must experience". I'm glad you enjoyed the vibe here and that everything you needed was available to you. We can't wait to have you stay with us again. More 

Culpeper, Virginia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 24, 2014

I had my fiancé drop my luggage off and simply because he did not know whose FIRST NAME the room was in (5 of us total all with same last name as we are siblings), she would not take my luggage from him. So, after a phone call we were squared away, until she wouldn't let me pick it up... More 

Was this review helpful? Yes
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review

It always great to read a nice review of our hotel and we really appreciate your business. Although we are quite happy to know you'll be back next year for Shamrock Fest, don't feel you have to wait until then to come see us. Summertime at the Ren is also quite spectacular. More 

Durham, NC
Level Contributor
91 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed March 23, 2014

Stayed in March 2014 for business. Front desk staff were super helpful and quick. Good bell staff. elevators slow and there's not enough of them, leading to traffic jams at the elevators. Nice, clean rooms, with comfortable beds and bedding. Bathroom clean and bright with nice toiletries (Aveda). However--the doors between the rooms are absolutely not soundproof. I heard every... More 

Was this review helpful? Yes 1
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review

Thank you for your informative review of the Renaissance Arlington Capital View. I'm delighted to know that desk staff and bell staff were helpful while you were here. I also see from your comments that we have room for improvement before you would consider a stay with us as being flawless...notably with the guestrooms and with the elevators. We are... More 

Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 21, 2014

I did not stay at this property myself but have to share my long distance experience with customer service, in particular Nancy Palma. My husband was staying by himself at the Renaissance for a business event. It was his birthday and we wanted to have a special little treat sent to his room to wish him happy birthday. I also... More 

Was this review helpful? Yes 1
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review

Thank you for commending the guest service of one of our staff members. We will be sure to recognize Nancy for her efforts at our next employee function. I am proud to have a team that strives to make each guest's stay something special. We're glad that your husband's stay became just that. More 

Houston, Texas
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 20, 2014

This hotel was a bit above average. Service was above average. Would stay there again. The nice bonus was the complimentary shuttle service to airport, metro and shopping. Nice beds. Could have used some more updates in room.

Was this review helpful? Yes 1
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review

Thank you for spreading the word about the Renaissance Arlington Capital View. I am delighted that you came to us for your stay and that you would gladly come back for another. We appreciate our repeat guests. Getting around town is easy with our complimentary shuttles, so leave the driving to us. When will you be back? Maybe the next... More 

Saco, Maine
Level Contributor
138 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed March 18, 2014

Contemporary, immaculate, well-appointed hotel in Crystal City. Very convenient to Reagan National Airport. Service was outstanding. A number of restaurants are a short walk away, or take the shuttle to the Metro station and there are even more nearby.

Was this review helpful? Yes
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review

We appreciate your comments about our hotel and we were happy to be chosen out of all the hotels in Crystal City for your stay. While your comments were positive, we are wondering what was lacking during your stay to have been given an overall score of 3. We welcome any additional feedback you could give us so we will... More 

Greensburg, PA
Level Contributor
152 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed March 14, 2014

Really nice, new, modern hotel with all needed amenities. I had a conference in the hotel so it was very convenient. There are also lots of restaurants about a half mile away - Jaleo by Jose Andres for one. The metro is about..8 miles - but the hotel also has a shuttle - it takes about 15 minutes to get... More 

Was this review helpful? Yes
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review

We appreciate the feedback you have given us and we thank you for your business. It appears that you feel we have room for improvement when it comes to serving up breakfast in the restaurant. I apologize that it was not what you were hoping for. The suggestions of our guests are greatly appreciated and we welcome them anytime. We... More 

Columbia, Maryland
1 review
5 of 5 stars Reviewed March 14, 2014

2 day stay in February for a conference. Room was on10th floor. Rooms clean, bed comfy, pillow variety and awesome room service food! -A local society relating to disabilities used the big banquet room on 2nd floor for training/information and a dinner. Our banquet server was extremely polite to the adults at the table but he deserves praise and a... More 

Was this review helpful? Yes
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review

Thank you for taking the time to convey so many details about your experience at the Renaissance Arlington Capital View. It is wonderful to hear that our guest service met your expectations and that you enjoyed your time with us. I will be sure to share your comments with our staff with special recognition going out to Richard who was... More 

Northampton, Pennsylvania
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 12, 2014

This was my second time staying at this property and I was disappointed with the stay. Renaissance and Marriotts are known for their attention to detail and this hotel had everything BUT that. I encountered a few issues throughout my stay...the first being a major sanity issue within my room. The staff handled it well, but it's something that was... More 

Was this review helpful? Yes 1
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review

Thank you for your honest feedback. I am disappointed that your expectations were not met and your stay was not at all what you expected from a Renaissance property and I sincerely apologize for our guest service failures. The issues you highlighted have been addressed by our team and are being taken very seriously. We depend on our guest's reviews... More 

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