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All 48 Arlington hotels

Crystal City Marriott at Reagan National Airport

3.5 of 5 Hotel   |   1999 Jefferson Davis Hwy, Arlington, VA 22202
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Crystal City Marriott at Reagan National Airport
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Ranked #16 of 48 hotels in Arlington
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed today
Jessica M Virginia Beach, Virginia
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440 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Virginia Beach, Virginia
1 review
3 of 5 stars Reviewed today NEW

Very nice an accommodating staff. Room was just ok. Bathroom very very small, had to shut door just to get to toilet. Walls were very thin, we always felt like someone was trying to open our door when it was actually the surrounding rooms. We could hear the voices in the room next door and I'm sure they heard our... More

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Watchung, New Jersey
1 review
4 of 5 stars Reviewed 2 days ago NEW

My family of five stayed here for a short family vacation to see the sights of DC. I have three small children, so we wanted to be near the Metro and not have to walk too much (except for in DC). Crystal City itself is very nice and the hotel was clean, spacious, and comfortable. For the most part the... More

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San Diego, California
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Went there for a business trip but not overly impressed. Free shuttle was full (twice) and ended up taking a Metro to the hotel. The Metro stop is directly attached to the hotel which would be a plus in inclement weather. There is a coffee shop in spacious lobby. Rooms were clean but nothing to rave about. Staff was not... More

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JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

As one of the members of the hotel's leadership that has read your review, I am sorry things did not go better. We cerainly work hard to provide a wonderful experience through our location, our product and our service for our guests and it sounds like we missed the mark. I am glad that you are returning to stay with... More

1 review
5 of 5 stars Reviewed 1 week ago

I haven't even gotten there yet but I wanted to say just booking my room and getting my payment straight has been excellent .I'm sure im not spelling this right but Lakeisha has been wonderful and so helpful just doing this part. If my stay is anything like the planning part I expect everything to be excellent . Will review... More

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JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Good afternoon and thank you so much for this incredible review. In fact, it was so special that not only has Lakeysha seen it, but it has been shared all through our hotel. Thank you so very much for taking the time to share your feedback and I hope your stay was just as good as the planning stage. More

Northern NJ
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

A friend of ours suggested the Crystal City Marriott and it was a great choice. The people there were wonderful and the location is perfect for commuting into DC. We were welcomed to the hotel by Malik at the front desk and he was wonderful - very friendly and welcoming. We had booked a concierge room. When I checked in,... More

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JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Thank you, thank you and thank you again for this fantastic review of our hotel. As you know, many people work very hard to provide the experience you described and I am so happy you had a wonderful time. Your comments about our service, the room, the location, the restaurant and the concierge lounge were great to read and I... More

Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was my third visit to dc and have stayed at 4 different hotels, in different areas, including Chinatown, Dupont Circle, and Pentagon City. This was my favorite location so far. The metro station is attached to the hotel, and there is a whole underground shopping center. It was so convenient to get around on the yellow line! Also, the... More

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JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

I want to thank you not only for having stayed with us, but also for taking the time to leave such a complete review. It was wonderful to read about our staff and their service, especially how your interaction with our Bellman made such an impact. I am sorry though for your cons and will make sure that the culinary... More

2 reviews
3 of 5 stars Reviewed 1 week ago

When they say that check-in is 4pm, they mean AFTER 4pm. We had to wait for quite some time to get into our room, and the justification was that they offered a late check-out of 1pm. The sheet would not stay on the bed throughout the night which was very annoying for both of us. We expected more from a... More

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JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

I want to apologize to you for what sounds like a less then fantastic stay. I will be following up with our Front Desk and Housekeeping teams so that they too may hear your comments to identify and address the issues you described. We certainly strive to provide a top notch stay, and as difficult as it is to hear... More

Mssachusetts
Top Contributor
50 reviews 50 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was perfectly nice. However, it was very frustrating that after waiting for a while at the hotel shuttle stand at the airport and having a marriott shuttle pass us by, I called and was told they don't pick up at the JetBlue terminal. How could I have known that? One of the reasons I picked the hotel was... More

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JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Good morning and thank you for your feedback about your recent stay. I was happy to hear that your experience at our hotel was good but certainly disappointed to hear about your shuttle challenges and I am very sorry. I will be following up with the shuttle team as well as the hosts that answer our phones as the shuttle... More

Texas
Top Contributor
191 reviews 191 reviews
46 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights of site seeing in DC. The location is great because it is a short walk (indoors) to the Metro which you can use to see all the sites in DC. Shuttle service from DCA every 20 min. Lots of great restaurants within walking distance. The front desk staff was not particularly friendly or helpful... More

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JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Thank you very much for not only staying with us but also for taking the time to share your review. I am pleased that you enjoyed yourself but concerned about your comments regarding our Front Desk as they certainly need to provide a friendly and helpful experience for our guests. I will be sharing your comments with them so that... More

Tampa, Florida
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in this hotel for five days and it was awesome. The hotel is right near the metro station connected with a well lit tunnel. There are so many shops connected with the same tunnel. I just want to clarify that this hotel is not at a metro station, however is a short walk from it via the tunnel.... More

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JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Thank you so much for taking the time to share your feedback about our hotel. It was so great to read how you took advantage of our location with the METRO, the Crystal City Underground shops and all the restaurants in the area. I was also pleased to read your kind words about our restaurant BELL20 our beds and certainly... More

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Additional Information about Crystal City Marriott at Reagan National Airport

Also Known As:
Crystal City Marriott At Reagan National Airport Hotel
Crystal City Marriott At Reagan National Airport Hotel Arlington
Crystal City Marriott
Marriott Arlington
Arlington Marriott
Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Arlington
#16 Family Hotel in Arlington
#17 Romantic Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Official Description (provided by the hotel):
Located by the Reagan National Airport, this hotel offers hotel suites and rooms for business and leisure travelers. Nearby Crystal City offers many shops, restaurants and DC attractions for visitors. ... more   less 
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