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Crystal City Marriott at Reagan National Airport

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1999 Jefferson Davis Hwy, Arlington, VA 22202
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Crystal City Marriott at Reagan National Airport
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676 Reviews from our TripAdvisor Community

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Traveler rating
    256
    274
    103
    29
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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  • All months
    (676)
  • Mar-May only
    (216)
  • Jun-Aug only
    (209)
  • Sep-Nov only
    (150)
  • Dec-Feb only
    (101)
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Brooklyn, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Had a very pleasant experience at this hotel. The staff was very friendly and i really enjoyed the bartender at the bar named Abby. She was really pleasant and attentive. She always had a smile and very good conversaion with her customers. I will definitely come back to this hotel to stay and also see Abby the bartender.

Was this review helpful? Yes
Corky G, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dear flybynite1313, First and foremost, thank you very much for your recent stay at the Crystal City Marriott at Reagan National Airport. Secondly, our heartfelt thanks for such a wonderful review. Your feedback regarding your experience in our hotel is very essential to our success. We are all so excited to celebrate with Abby, our bartender, how she consistently display... More 

Boston, MA
Level Contributor
182 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A basic Marriott it is, and it's convenient to the airport with a shuttle each half hour and it's only one stop on the metro. It's very affordable as well. On the down side, it's older and worn down and I'm guessing on the short list for updates. If not it should be. My room on the 2nd floor (I'm... More 

Was this review helpful? Yes
Corky G, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dear KFerg, First and foremost, thank you so much for your loyalty to Marriott and we do value your Platinum membership to Marriott Rewards Program. Secondly, thank you for sharing your feedback regarding your very recent experience during your stay at the Crystal City Marriott at Reagan National airport through this review. While I trust that you find our service... More 

Brandon, Florida
Level Contributor
193 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed in this hotel several times and keep coming back for the convenience to everything. The Metro station is handy for getting around, located just below the hotel along with a shopping area. The rooms are clean and fresh and the staff helpful. Only draw back is the fluxuating room price that changes and is expensive based on... More 

Was this review helpful? Yes
Corky G, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dear James628, Thank you very much for the wonderful review and for sharing your feedback regarding your very recent experience with us. We, as a team, we pride ourselves in providing excellent and brilliant service to ensure customer satisfaction. However, we also acknowledge that there will be some missed opportunities and we are committed to continue to learn from your... More 

Hong Kong, China
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I was very pleased with the hotel and the services provided until the night before check-out when the receptionist called to say that I had to pay US$23 for a movie. I informed her that we had not watched any movie but she insisted that I pay because the charge appeared against my room. She was unable to tell me... More 

Was this review helpful? Yes
Corky G, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dear Mr. SudhirG25, Thank you very much for your very recent stay at the Crystal City Marriott and for sharing your feedback regarding your exprience. While I trust that you had almost a satisfactory visit, I am disheartened to know we missed that opportunity to make it brilliant for you. Based on your feedback, it was stained due to the... More 

Palm Beach, Florida
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

The Crystal City Marriott is what you would expect from a Marriott. I would say this location is more business focused than some of the other Marriotts we have stayed at. My husband has status with Marriott so we were able to have access to the lounge. We had a baby with us and they were very accommodating with everything... More 

Was this review helpful? Yes
Janet M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Mackenzie L, Thank you for taking the time to share your feedback on your stay at the Crystal City Marriott. I am pleased to hear that you were able to take advantage of some of the great things that Crystal City has to offer! I have shared your compliments with the Concierge Lounge attendant. They love to hear that they... More 

Cody, Wyoming
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfortable but small (double) beds, comfy pillows, great fitness room, nice pool, convenient access to Metro, but unreasonably small bathroom. Lost a little trust in ostensible cleanliness after a pair of panties was found (from previous guest) hanging on the shower curtain to dry. Bathroom doorway maybe 24" wide, no exaggeration. If you are a large person, you will be... More 

Was this review helpful? Yes 2
Corky G, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dear Ms. WesternBusinesswoman, First and foremost, thank you very much for your very recent stay at the Crystal City Marriott and for sharing your feedback regarding your experience through this review. While I trust that you find the location convenient and pool and gym facilities satisfactory, we completely recognize and acknowledge several missed opportunities for us to make it brilliant... More 

1 review
1 of 5 stars Reviewed 1 week ago

Extremely load noise came from next door. We are at 339. It started from 8:00 AM. Called front desk and the answer was two repeated sentence "the reason is there is a construction" "the reason is there is a construction". We have nothing to say but very disappointed. Do you really need to schedule construction work while the guest is... More 

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Janet M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dayang D, Thank you for alerting me to the challenge that you experienced. I have shared your concerns with the engineering and front office teams at the hotel. I am happy to let you know that we have changed the start time on any project until 9:00 am. I am sorry that this impacted your time with us and I... More 

Northville, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I felt like I was lied to. I booked a Concierge level room for Sat night but come to find out that lounge is not open on weekend. Why sell Concierge room when knowing that lounge won't open? Cleaning service was bad. Not replace dirty glasses? Needless to say I won't come back.

Was this review helpful? Yes 1
Corky G, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dear Ms. JanNovi, Thank you so much for your very recent stay at the Crystal City Marriott Hotel and for sharing your feedback regarding your experience. I was concerned deeply as to how we disappointed you upon learning that our Concierge Lounge was closed on the weekend you made your booking. Despite the Concierge rate being available for selling, I... More 

Washington, D.C.
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has a great location, almost on top of a metro that takes you anywhere in DC area that you want to go. There are lots of restaurants close by and shopping. The facility itself is caught in a time warp of the 80's. The decor is rundown and the carpet in the reception floor is a horrible rust... More 

Was this review helpful? Yes
Corky G, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dear Trailing-Spouse, Thank you very much for your visit at the Crystal City Marriott and for sharing your feedback regarding your stay through this review. We pride ourselves with great customer service and I am so happy to hear that this was evident in your stay based on your experience. However, we do acknowledge there some missed opportunities particularly on... More 

Boston, Massachusetts
Level Contributor
166 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a pretty straight forward hotel. They claim the hotel is recently renovated, but I think they meant just the lobby. The rooms are what I would call business basic. They are clean and tidy but furniture was very dated and badly scuffed. Bathrooms are extremely small (you basically step over the toilet to get into the shower). Rooms... More 

Was this review helpful? Yes
Corky G, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dear djfowler, Thank you very much for taking the time to give our hotel a review and for sharing your feedback during your very recent stay at the Crystal City Marriott. While I trust that you had satisfactory experience with some staff sevice and the location, I truly apologize that we fell short of your expectations from a Marriott brand.... More 

Hotel Review Summarization

What travelers say

  • Very nice(8)
  • DC area(4)
  • Fitness center(3)
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