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Hilton Crystal City at Washington Reagan National Airport

3.5 of 5 2399 Jefferson Davis Highway, Arlington, VA 22202
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Certificate of Excellence 2014
Hilton Crystal City at Washington Reagan National Airport
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Hilton Crystal City at Washington Reagan National Airport
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307 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Top Contributor
53 reviews 53 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The shuttle to the airport runs reliably and frequently, starting at 5 am. The room was nothing fancy but it was very clean and the linens were clean and comfortable. My only negatives would be that the water pressure on the top floor was not great and we were near a service elevator that was running all night.

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McLean, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The Hilton Crystal City provided a great experience for our group. Their staff was welcoming and friendly, they responded with great customer service and sincerely wanted to ensure a great visit for our students. The hotel is conveniently located and a great value for the rate. The internet worked perfectly, easy parking under the hotel and excellent dining options.

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Becket, Massachusetts
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

It may or may not be closest hotel to the terminals. You need a shuttle or taxi, so it really doesn't matter. They do have two shuttle buses. On Friday afternoon only one was running, and it only on demand call. I nearly froze waiting for it. Saw those of most major competing brands go by several times while I... More 

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OurGuestsAreBest, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear VIFriend: Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again... More 

Los Angeles
Contributor
16 reviews 16 reviews
8 hotel reviews
5 of 5 stars Reviewed 1 week ago

Facility is somewhat dated but the customer service is excellent - staff went above and beyond to provide the best they could to accommodate our group during the 2-day conference in Feb 2015. Janice, conference service manager; Matar, banquet manager as well as Robert from PSAV helped our group tremendously during those coldest days in town. Best team ever!!

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OurGuestsAreBest, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear LASunshineLosAn: Thank you for taking time to post a review on your recent stay at the Hilton Crystal City. We do value the feedback and input from our guests as it allows us to continually improve both our product and service. I enjoyed reading your review and your great comments regarding our hotel. We do have a great location... More 

Ithaca, New York
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We needed to find a hotel which included a week's parking while we were away. This property was offering a very fair deal and we took advantage of it. Our experience was excellent every step of the way, from the original reservation to the check-in process. We stayed at the property on the tail end of our trip. Unfortunately, our... More 

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Jessup, Maryland
2 reviews
5 of 5 stars Reviewed 1 week ago

Visit for the Valentine's Day weekend. Staff was great and attentive. The Executive Lounge and staff was AWESOME!! Room was spacious, clean and up-to-date. Parking was a mess, when they are hosting other events. With 4 events (weddings, retreats and Real Estate seminar) parking was limited. Folks parked anywhere and everywhere, blocking lanes to get to parking.

Review collected in partnership with Hilton Hotels & Resorts

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Missoula, Montana
Top Contributor
252 reviews 252 reviews
72 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

The team at this Hilton Hotel deserves a very large congratulations. They've updated the entire facility with glamour and comfort and function and people in mind. The result is a very attractive and refreshing environment which lends itself beautifully to business and pleasure. The food is delicious. Newspapers, wifi and shuttles to the malls, etc. are all free. And, the... More 

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OurGuestsAreBest, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Elaine S: Thank you for taking time to post a review on your recent stay at the Hilton Crystal City. Your feedback is very important to us as we work to continually improve our service and product. I enjoyed reading your great comments. Frankly, they made my day! I will be sure to share them with our entire team.... More 

Portland
Top Contributor
124 reviews 124 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

The lobby is I inviting the style is 60's concrete bunker and the executive lounge regardless of the time of day smells like bad food and the charge for beverages. My room was noisy but did have great pillows. I think they charge at the exec lounge because of contract with the pentagon and they likely like to imbibe. Not... More 

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OurGuestsAreBest, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Tfzzle: Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience. We hope you will return to stay with us the next time you are in the area... More 

Houston, Texas, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I attended a conference at this hotel and expected a great stay since it was a Hilton. The hotel met my expectations in every aspect. The staff were all very helpful, the rooms were very clean, tastefully decorated and the beds were really comfy. I had a small problem with the TV one night and the maintenance staff arrived quickly... More 

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new jersey
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is well located, clean, friendly and always a great value when I stay in DC. The staff really cares about the guest experience, and this "yes I can help attitude" conveyed in every department. The hotel was renovated recently and looks GREAT!

Was this review helpful? Yes 1
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Additional Information about Hilton Crystal City at Washington Reagan National Airport

Address: 2399 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Crystal City at Washington Reagan National Airport 3.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Hilton Crystal City At Washington Reagan National Airport Hotel Arlington
Hilton Hotel Arlington
Hilton Arlington
Arlington Hilton
Hotel Style:
#13 Business Hotel in Arlington

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