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Hilton Crystal City at Washington Reagan National Airport

Certificate of Excellence
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2399 Jefferson Davis Highway, Arlington, VA 22202
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Hilton Crystal City at Washington Reagan National Airport
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Hilton Crystal City at Washington Reagan National Airport
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321 reviews from our community

Traveler rating
    132
    102
    55
    25
    7
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37
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18
202
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fremont
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I always enjoy my stay at this property. It is close to the Metro and restaurants. My favorite is Kabul Restaurant next to CVS Pharmacy on the other side of Jefferson Davis Fwy. On this stay, I happened to arrive at 1 pm while the normal check in time is 3 pm. Mr. Narender Powdel at the front desk was... More 

Was this review helpful? Yes 1
Jacksonville, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

The bathroom toilet was unclean, the shower temperature was fluctuating from extremely warm to extremely cold, housekeeping rushed me out of the room at 8 am, overall not worth the money. I did not expect an unclean bathroom at a Hilton hotel but I guess their quality is degrading.

Review collected in partnership with Hilton Hotels & Resorts

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Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Polyxeni M: I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. Best regards, Harold Bassler General Manager More 

Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here recently for the second time and will definitely return. Not only is it convenient to Reagan Airport, but to DC and several great restaurants nearby. Over and above the great accommodations at a reasonable price, the service was outstanding from borrowing a bellman's personal IPhone charger to getting a ride to a local Best Buy when I... More 

Was this review helpful? Yes 2
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Bruce B: Thank you for the great post on your stay at the Hilton Crystal City! It was a pleasure to read your comments. We do have a great team who focus totally on our guests. We all understand that is why we have a job. I hope that we will see you again very soon. Please feel free... More 

Oklahoma City, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent service! Very clean and comfortable!! The staff was amazing! Najia was exceptional!!! I had an urgent work related emergency and Najia went above and beyond to help me. Najia is OUTSTANDING!

Was this review helpful? Yes 1
Boynton Beach, Florida
Top Contributor
145 reviews 145 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Room older but clean. Beds comfortable. Great location in regards to airport, fair metro or taxi ride to Hill. Wifi iffy in conference rooms but fine in room. Nice executive lounge. The ares has alot of restaurants within walking distance .

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
68 reviews 68 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I really like this hotel because of the convenience of the airport. Excellent breakfast is offered in the hotel restaurant. A little unknown tip is just outside the door. I call it my last chance memory of DC. I try to get my last seafood fix at the Legal seafood steps away. The front desk staff are there to make... More 

Was this review helpful? Yes 2
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear D P M: Thanks for your time posting a review on your recent stay at the Hilton Crystal City. We do value the feedback from our guests. It was great to read that you enjoyed your time with us. The hotel team is very dedicated to assisting and making our guests comfortable while with us. As you mentioned, the... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

The front desk staff could not figure out which rooms to give us, even though we have a reservation made several months in advance. our reservation was apparently less important than a group coming in later that week, and there was nowhere in the entire hotel to put us, two rooms together as we reserved. took 30+ minutes to figure... More 

Review collected in partnership with Hilton Hotels & Resorts

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Ridgefield, Connecticut
Top Contributor
357 reviews 357 reviews
55 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Hilton was recently renovated, particularly in the common areas. The lobby is small but much improved. The rooms are essentially as they were and fine. The location is not as convenient as some of the other hotels in Crystal City that are connected into the underground walkways or nearer the metro.

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Service was extremely helpful with our late check in and early departure. The level of service is worthy of a much higher rating. That said, even with signs of renovations past, this is a very tired property and consistent on that front with much of Crystal City. It worked for a very early flight out of National Airport, however.

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Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Landc2015: Thank you for your post on your recent visit to the Hilton Crystal City. We do value your feedback and opinion. I was pleased to read that our staff did a good job taking care of you during your stay. We do have a great location very close to Washington Reagan National making it very easy for ins... More 

Charleston, West Virginia
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got a Park & Ride rate at this property for a business trip to NYC for 6 nights, taking the Amtrak. Really enjoyed this older yet remolded Hilton property with large quite and cozy rooms. Really nice (and large) executive club with lots of evening snacks & a very good breakfast. The lobby had a cafe/eatery were I had... More 

Was this review helpful? Yes 1
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