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Hilton Crystal City at Washington Reagan National Airport

Certificate of Excellence
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2399 Jefferson Davis Highway, Arlington, VA 22202
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Hilton Crystal City at Washington Reagan National Airport
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Hilton Crystal City at Washington Reagan National Airport
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339 reviews from our community

Traveler rating
    139
    108
    57
    26
    9
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41
37
21
210
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jefferson City, MO, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

This hotel was very nice. The surrounding area is safe and lots of good resturants in area. The staff at this location was awesome! I would highly recommend this hotel to anyone staying in the DC area. It was only a 15 minute metro ride into DC.

Review collected in partnership with Hilton Hotels & Resorts

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Syracuse, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The room was immaculate, amenities were well above average, the staff was absolutely wonderful - from the desk clerk to the housekeepers. One of my best ever hotel stays, which is saying quite a bit given the amount of traveling I do.

Review collected in partnership with Hilton Hotels & Resorts

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The Villages, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

Pink mold on shower/tub walls. Parking expensive. Room had been smoked in and no one came to freshen the air. Terrible restaurant for dinner. Actually only a 2nd rate coffee shop for dinner. No one to help with luggage on arrival

Review collected in partnership with Hilton Hotels & Resorts

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Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Donn D: Dear Donn D, Thank you for your feedback of your recent stay with us. I understand that you were not satisfied with the cleanliness of your bathroom, and I am deeply disappointed by that. Additionally, we apologize for the inconvenient smell during your stay. I assure you that we will make this right as we ensure the... More 

latrobe
Top Contributor
113 reviews 113 reviews
33 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in Crystal City right off Jefferson Davis Highway. For tours of Washington, Arlington, Alexandria, Mt. Vernon and the Pentagon it is most convenient. The property is deceptive when first viewed. It is a lot bigger than it looks! Parking is underground and entrance and exit place one within a very short drive to get on any main... More 

Was this review helpful? Yes 1
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear armedinfidel: Thank you for your post regarding your recent stay at the Hilton Crystal City. We do appreciate the feedback we receive from our guests as it provides a road map to continually improve both our product and service. I enjoyed reading your very positive comments. The hotel does have a great location making it very easy to get... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Helpful, friendly, pleasant are just a few adjectives to describe the staff at this hotel. Made my visit with grandsons even more delightful! Kudos to the staff for their welcoming personalities and to corporate for obvious excellent training. Keep it up! Just wish you had a pool.

Was this review helpful? Yes 1
Bradenton, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at this hotel on a weekly basis. I have stayed at other brands in the area and I have never found a more friendly, professional, and helpful staff at any hotel. You are always treated well with warm smiles and I always look forward to staying here. There is a shuttle to take you where ever you need... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is located close to many restaurants and other services; the shuttle is available to take you to places other than those on the regular route, if you give notice with enough time. A walk to the metro is quick (less than 10 minutes). Very friendly staff. I will definitely stay here again if I have business in the... More 

Review collected in partnership with Hilton Hotels & Resorts

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Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear 442WhitneyJ: Thank you for the awesome review of your recent stay at the Hilton Crystal City. It was a delight to read your comments. Be sure that I will share your thoughts with all of our team members. Our valued guests mean a great deal to us and we are certainly looking forward to your visiting us once again.... More 

Charlottesville, Virginia
Top Contributor
249 reviews 249 reviews
197 hotel reviews
198 helpful votes 198 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights before going on our Spring Break trip... We were looking forward to doing some sightseeing and just having some good family time.. The staff at check-in were very helpful and knowledgeable, we were given a room on the 3rd floor a corner room which was nice and good size... The hotel has a shuttle... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

While there are other hotels in the area that may be a little more upscale...the staff sets this hotel apart from the rest. You are always welcomed and treated warmly. This hotel is always the one I look for when coming into the DC area.

Review collected in partnership with Hilton Hotels & Resorts

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Senior Contributor
33 reviews 33 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Busy hotel and close to the airport and subway. That's about all the good the hotel has. Check in staff mediocre. Almost as if they were doing me a favor by checking us in. The manager on duty, the same. Serious with a face that read I do not want to be there. Then he went on to watch TV... More 

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Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Juan R: Thank you for taking your time to post a review on your recent stay at the Hilton Crystal City. We appreciate the feedback from our guests as it allows us to continually improve our product and service. I do apologize for the challenges you experienced while our guest. We do want each guest experience to exceed expectations.... More 

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