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Hilton Crystal City at Washington Reagan National Airport

Certificate of Excellence
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2399 Jefferson Davis Highway, Arlington, VA 22202
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Hilton Crystal City at Washington Reagan National Airport
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Hilton Crystal City at Washington Reagan National Airport
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335 reviews from our community

Traveler rating
    138
    106
    57
    26
    8
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41
37
19
208
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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latrobe
Top Contributor
113 reviews 113 reviews
33 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is in Crystal City right off Jefferson Davis Highway. For tours of Washington, Arlington, Alexandria, Mt. Vernon and the Pentagon it is most convenient. The property is deceptive when first viewed. It is a lot bigger than it looks! Parking is underground and entrance and exit place one within a very short drive to get on any main... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Helpful, friendly, pleasant are just a few adjectives to describe the staff at this hotel. Made my visit with grandsons even more delightful! Kudos to the staff for their welcoming personalities and to corporate for obvious excellent training. Keep it up! Just wish you had a pool.

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Bradenton, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at this hotel on a weekly basis. I have stayed at other brands in the area and I have never found a more friendly, professional, and helpful staff at any hotel. You are always treated well with warm smiles and I always look forward to staying here. There is a shuttle to take you where ever you need... More 

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1 review
5 of 5 stars Reviewed 1 week ago

This hotel is located close to many restaurants and other services; the shuttle is available to take you to places other than those on the regular route, if you give notice with enough time. A walk to the metro is quick (less than 10 minutes). Very friendly staff. I will definitely stay here again if I have business in the... More 

Review collected in partnership with Hilton Hotels & Resorts

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Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear 442WhitneyJ: Thank you for the awesome review of your recent stay at the Hilton Crystal City. It was a delight to read your comments. Be sure that I will share your thoughts with all of our team members. Our valued guests mean a great deal to us and we are certainly looking forward to your visiting us once again.... More 

Charlottesville, Virginia
Top Contributor
249 reviews 249 reviews
197 hotel reviews
197 helpful votes 197 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for two nights before going on our Spring Break trip... We were looking forward to doing some sightseeing and just having some good family time.. The staff at check-in were very helpful and knowledgeable, we were given a room on the 3rd floor a corner room which was nice and good size... The hotel has a shuttle... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

While there are other hotels in the area that may be a little more upscale...the staff sets this hotel apart from the rest. You are always welcomed and treated warmly. This hotel is always the one I look for when coming into the DC area.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Busy hotel and close to the airport and subway. That's about all the good the hotel has. Check in staff mediocre. Almost as if they were doing me a favor by checking us in. The manager on duty, the same. Serious with a face that read I do not want to be there. Then he went on to watch TV... More 

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Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Juan R: Thank you for taking your time to post a review on your recent stay at the Hilton Crystal City. We appreciate the feedback from our guests as it allows us to continually improve our product and service. I do apologize for the challenges you experienced while our guest. We do want each guest experience to exceed expectations.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I booked the room over the phone, and told the representative that I wanted a quiet room, so she selected a wonderfully quiet room for me. I used digital check in the night before, and to my delight, found that my room was ready even tho I arrived well before the official check in time. The hotel staff were very... More 

Review collected in partnership with Hilton Hotels & Resorts

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Mechanicsville, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were treated like royalty.....Room was extremely comfortable and the meals were wonderful...Any questions or needs we had were addressed immediately and we were provided transportation to places we wanted to go. Look forward to a return visit soon! Thank you so much !!!!!!

Was this review helpful? Yes 3
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Terry H: What can I say! What a great review. I sincerely appreciate your time in posting. Our staff works very hard to provide exceptional service for our guests. We do understand that you are the reason we have our jobs. And our guests like you are just spectacular! Our entire team enjoys their interactions with each guest. It... More 

Boston, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is very close to the Reagan airport (DCA). It is also close to some very good restaurants and within easy access of DC. Despite its location, the rooms are quiet. Parking is available. The hotel is welcoming.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
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