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Courtyard Arlington Crystal City/Reagan National Airport

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2899 Jefferson Davis Highway, Arlington, VA 22202
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Courtyard Arlington Crystal City/Reagan National Airport
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Courtyard Arlington Crystal City/Reagan National Airport
Courtyard Arlington Crystal City/Reagan National Airport
Courtyard Arlington Crystal City/Reagan National Airport
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267 reviews from our community

Traveler rating
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    58
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Courtyard Arlington Crystal City/Reagan National Airport
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Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 27, 2012

Front desk staff was ok. Check in was easy. On site parking is your only option at $18 a day. The rooms & hotel were very clean but about an hour into my stay my neighbor banged on the door that connects the two rooms & asked me to shut up (go figure?). My husband & I were having a... More 

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Montclair, New Jersey
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed March 26, 2012

My husband and I were here March 23rd-25th, 2012 to celebrate my husband's birthday. The first night we got back to the hotel around 11pm and the floor we were on was filled with children on a school trip, extremely loud until about 2 am and then there was yelling by students and teachers again at 6:30am..we didn't sleep at... More 

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 18, 2012

We stayed at the hotel after we missed our flight. It is literally less than 3 min from the airport and only a few minutes from the historical district of DC. Mawia - the shuttle driver was amazing. His service was outstanding! Similar to that of the front desk staff on arrival. She was great. We felt comfortable, welcome, had... More 

Was this review helpful? Yes 1
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review

Dear Avanze1- Thank you for taking the time to share your comments with us via Tripadvisor. It is never a pleasant experience to have a flight delay. I'm glad that we were able to take care of you during your unexpected stayover. Mawia is a wonderful employee and takes great care and pride in his job as an airport shuttle... More 

Menomonie, Wisconsin
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 3, 2012

Pros: comfortable beds and seating; lots of workspace in the room; decent wireless access; nice workout room; Target and other stores just 1 mile south. Cons: maid service arrives quite late in the day; the hot tub was closed for repairs; the view is of other hotels and an overgrown empty lot the size of a city block. Overall -... More 

Was this review helpful? Yes 1
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 30, 2012

Hotel is great for business trips and for a quieter hotel. Starbucks in house and a great bistro at reasonable prices. Full service bar is a little pricey but adequate. I will say that the housekeeping management is top notch! I left my suit jacket there and they found it and shipped to my house with no questions asked! That's... More 

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GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review

Dear 2007 JHtravelers- Thank you for staying with us recently and filing a survey with TripAdvisor. Your positive comments are much appreciated. As a note, we do have black out draperies behind the set of sheer window treatments that can be pulled to darken the room. I'm sorry you had difficulty locating this set of draperies which could have made... More 

Scottsdale, AZ
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 26, 2012

Unfortunately, I have to give a mixed review for this hotel. We got both extremes during our stay, from exceptionally great to exceptionally terrible service. I had to travel to DC for business and since it was our anniversary, my husband and I decided to leave a couple of days early and have little mini-vacation with our 7 month old.... More 

Was this review helpful? Yes 1
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review

Dear Guest- Please accept my apology disturbance you had when another guest tried to enter your room during your stay and the poor response you got from the desk associate when you departed. We have taken appropriate action with the staff members involved to address the situation. Please do not hesitate to let me know if you need additional follow... More 

Minneapolis, Minnesota
Contributor
15 reviews 15 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 30, 2011

We stayed at the Courtyard for 4 nights during Fall Break in October. The location is good for flying in/out of DCA & wanting to explore all the sights in DC. The shuttle to the Metro was a convenient option since it's a bit of a walk. It’s only about a 10-15 min metro ride into the Mall area. We... More 

Was this review helpful? Yes 1
Stuttgart, Germany
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 30, 2011

As a regular Marriott customer, I was underwhelmed on a recent stay at Courtyard Arlington. Rooms are just OK; staff is usually difficult to find; long way to Metro. There are plenty of great hotel in CC to stay here--look elsewhere.

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GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review

Thank you for your recent review of the hotel. I'd be more than happy to discuss your specific concerns about the rooms and staffing of the hotel. Please feel free to contact me directly at cy.wasct.gm@marriott.com Best regards, Philip Smith General Manager More 

Bethesda, Maryland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 26, 2011

I stayed at the Courtyard Arlington Crystal City/Reagan National Airport for two nights last weekend while attending a convention that took place next door at the Hyatt - the Courtyard offered a much better deal ($109/night vs. $169/night at the Hyatt) and was able to deliver two double beds as booked for two adults which the Hyatt had been unable... More 

Was this review helpful? Yes 1
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review

Thank you for your feedback on your experience at Courtyard Crystal City during your recent convention hosted by our nieghbors at Hyatt. I'm glad you found the hotel to be a good value and that we were here to assist you with your needs during your stay. If I can be of additional assistance, please feel free to email me... More 

Top Contributor
158 reviews 158 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed November 16, 2011

I work close to this hotel and stay in the area frequently. The Courtyard has consistently horrible service and it is the worst hotel in this area. The front desk is always understaffed and the staff is generally unfriendly, indicating a management problem. The beds are of poor quality and the towels are thin and cheap. There is a Renaissance... More 

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GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review

Dear LIV2FLY- Thank you for your feedback on Courtyard Crystal City. It appears that you did not receive the level of service you expected during your recent stay with us. Please feel free to contact me directly at the hotel so that I may follow up directly with you on your concerns. My contact number is 703 842-2100. Best regards,... More 

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