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Sheraton Suites Old Town Alexandria

3.5 of 5 801 North Saint Asaph Street, Alexandria, VA 22314
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Sheraton Suites Old Town Alexandria
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Sheraton Suites Old Town Alexandria
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443 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Suites Old Town Alexandria
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Pennsylvania
Top Contributor
202 reviews 202 reviews
87 hotel reviews
156 helpful votes 156 helpful votes
1 of 5 stars Reviewed January 2, 2011

I have stayed at this hotel in the past with no problems. On my last stay, a problem arose due to poor training of the staff, poor communication on their behalf, which ultimately ended up in a slightly confrontational situation. The GM should retrain himself then retrain his staff a bit in order to avoid sending guests mixed messages.If you... More 

Was this review helpful? Yes 4
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks so much for your comments as we always appreciate feedback both good and bad. I am very disappointed that we let you down in some way and I am really sorry that I was not aware of your concerns. I trust you know that I am always available and hope that you will reach out to me directly should... More 

Chehalis, Washington
1 review
2 of 5 stars Reviewed December 6, 2010

We stayed two nights. They never even tried to clean our room. We asked for help with a wine bottle opener and the front desk and bar were very reluctant to help us out. Could never regulate the room temp and it was cold the two days. The second night a dog barked for more then two hours so could... More 

Was this review helpful? Yes
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks so much for sharing your experience about your recent visit. I am glad you enjoyed our restaurant and of course troubled that you did not get your room cleaned. Our staff cleans rooms until 5pm and we can always provide service after hours if requested. Sometimes guests use the "Do not disturb" sign and forget to take it off... More 

Minisink Hills, Pennsylvania
1 review
4 of 5 stars Reviewed December 1, 2010

Had a wonderful stay, the beds and bedding where incredable! the room were very very clean including the hall areas, pool, work out room. We tried roomservice which was prompt and the food was very good.We we sad to learn the restruant was closed for the rest of our stay. The neighbor hood was nice and quite, there was hotel... More 

Was this review helpful? Yes
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks so much for your comments, I am glad you had a pleasant stay and enjoyed our famous sweet sleeper beds. I am sorry that our restaurant closed during the Thanksgiving week. On some occassions when the holidays come around the restaurant is very slow as people make outside plans so we allow our employees to spend the time with... More 

Brooklyn, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 24, 2010

My husband and I just spent three nights at the Sheraton Suites in Old Town Alexandria and were pleasantly surprised by our stay. The staff at the Sheraton were extremely helpful, shuttle service to and from the Metro (for DC) was prompt (as long as you call and let them know you need to be picked up coming back from... More 

Was this review helpful? Yes
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks so much for your comments. I am glad you enjoyed Old Town and your stay at the Sheraton Suites!! Hope to see you again soon. Regards, Steve W. More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 20, 2010

We arrived to check in at 2am (saturday morning) to check into the two rooms I had reserved as a starwood hotels preferred guest member. You would think that check in would be a breeze at 2am but it wasn't. I was questioned by the front desk clerk as to why I had two different reservations and had to explain... More 

Was this review helpful? Yes
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks so much for your feedback regarding your stay and specifically your arrival. We want our guests to be met by welcoming and courteous staff that have been properly trained and use good common sense no matter what time you arrive. I am so very sorry that you did not experience this and you can be sure that we will... More 

NY
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 13, 2010

Stayed here for 4 nights. The room was very nice with all the amenities. Hotel is in a great location with easy access to DC. It took about 20 minutes to the pentagon during rush hour. The club is a bit lacking but not bad for an American hotel. My only recommendation would be for the hotel to put real... More 

Was this review helpful? Yes
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

We always appreciate feedback and thanks so much for sharing with us your thoughts. I also like to use real glasses for drinking but as you may know the sanitary cups are the way of the future to insure cleanliness and your safety. On request we are happy to deliver the real ones whenever you like. I am glad to... More 

San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2010

Shuttle service from Reagan airport is fantastic. Club level room is worth the extra cost as there is complimentary continental breakfast - great selection! Quality of room service food and restaurant food was very good. Shuttle service to Metro was very helpful and utilized every day. Walking to the center of Old Town and the river front was only seven... More 

Was this review helpful? Yes
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

WOW, thanks so much for your comments. We love Alexandria too and can't wait to see you again! Warmest Regards, Steve W. More 

sharon ontario
Contributor
16 reviews 16 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 8, 2010

We stayed at this hotel to access the sights of Washington DC. The hotel was all we expected from a Sheraton and the suite was excellent. The first night we ate at the restaurant in the hotel and ordered from a special Fall menu. YUK! The shuttle service to the Metro was great and left on time and arrived at... More 

Was this review helpful? Yes
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

We really work hard to make sure that all of our guests are completely satisfied and I am always appreciative of the feedback we recieve. Thanks so much and you can be sure we will redouble our efforts in the kitchen so that others get the quality we expect. Warmest Regards, Steve W. More 

Queretaro, Mexico
Top Contributor
133 reviews 133 reviews
14 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 5, 2010

This is a very nice Sheraton property that certainly caters to either the business or leisure traveler. It is very close to Ronald Regan Airport and the Metro train into Washington. It is also within walking distance of King Street and all the fabulous restaurants and shops down there. Underground parking was available for a fee but well worth the... More 

Was this review helpful? Yes
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks so much for your comments. I agree we truly are a good property with spacious rooms, excellent service and convenient location. Not all of our rooms have the balconies and I am glad you got to take advantage of the one your room has. We can always accommodate requests for balcony rooms when we know in advance. I am... More 

Boston, Massachusetts
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 4, 2010

Service is 6 star. Staff truly goes the extra mile. Rooms and beds were wonderful. Wait staff was superb. We were here with 26 old friends for a reunion. The hotel really helped make it a smash success. Shuttle service is a most pleasant experience. They made us feel like they really wanted us to enjoy our visit. The $20... More 

Was this review helpful? Yes
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

I am glad to see you had such a great experience. It is our hope that you and all of your friends will visit us often year after year after year!!! Warmest Regards, Steve W. More 

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Additional Information about Sheraton Suites Old Town Alexandria

Address: 801 North Saint Asaph Street, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Old Town Alexandria 3.5*
Number of rooms: 247
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Also Known As:
Sheraton Suites Old Town Alexandria Hotel Alexandria
Sheraton Hotel Old Town Alexandria
Alexandria Sheraton
Sheraton Suite Old Town Alexandria
Sheraton Alexandria
Hotel Style:
#15 Business Hotel in Alexandria
#24 Family Hotel in Alexandria

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