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Sheraton Suites Old Town Alexandria

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801 North Saint Asaph Street, Alexandria, VA 22314
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Sheraton Suites Old Town Alexandria
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580 Reviews from our TripAdvisor Community

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Jonesboro
Level Contributor
216 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for days. Hotel was quiet, staff was friendly and rooms were very comfortable. All rooms are suites with 2 tv's microwave, coffee makrer (small packets, not K cups) and a cooler that works like a fridge. There was also a couck, chair and a desj with a chair. Free shuttle to DCA and shopping.

Helpful?
Thank LPAMIKE
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Good morning, thank you for staying with us and giving us a great review on TripAdvisor, I was particularly pleased that you recognized our friendly staff. I trust we will see you again when your travels bring you back to Old Town Alexandria. Regards, Alfred Matter General Manager More 

A TripAdvisor Member
3 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed at this property on halloween due to being in town for an event in DC. I chose this hotel because it was close to DC and my brother is a starwood employee so I was able to get my stay at a dIscounted rate. The property was clean, the staff was nice and the food was good. I... More 

Helpful?
Thank A TripAdvisor Member
Lansing, Michigan
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is aged and needs some minor repairs. Overall, the staff was very friendly and accommodating. My room was also very clean and the housekeeping staff did a nice job. Additionally, the beds were very comfortable. Good location...walking distance to other shops and restaurants.

Helpful?
Thank Preston B
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Good afternoon Preston, thank you for staying with us and sharing your experience on TripAdvisor. I am glad that you enjoyed your stay overall and I am happy to report that we are in the planning and design aspect for a renovation to take place soon. I hope we will see you again when your travels bring you back to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

It was excellent! The staff was friendly. The rooms were extremely clean and the service that was provided suitable for my needs. I have no hesitation in staying at this hotel in the near future and would strongly recommend this hotel.

Helpful?
Thank Dewaine F
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Good morning Dewaine, thank you for staying with us and giving us a great review. I will let Joseph know about your kind comments. We look forward to seeing you again on your next trip to Old Town Alexandria. Regards, Alfred Matter General Manager More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We had our car broken into. It was parked in the Sheraton's parking garage right in front of the elevator to go up to the hotel lobby. There is a sign posted that says there is video surveillance, but I am not sure it is accurate. On top of that there is a $25 per night parking fee. I felt... More 

Helpful?
1 Thank JayandJee
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Good afternoon, please accept my apologies for the inconvenience about your vehicle being broken into. Unfortunately it is something that can happen in any garage, We have hundreds of cars parking every day and we have very few incidents, I am sorry it did happen to you. We have limit of liability posted, the same as most parking facilities.. As... More 

Eastern Sierra, CA
Level Contributor
154 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First, the positives - the shuttle from DCA was prompt and the driver friendly, as was the front desk staff. The view from the 9th floor was pleasant enough. The negatives, however, far outweighed these points. There was hair in the shower when I arrived and hot water this morning didn't get hot enough. Furniture is older while there was... More 

Helpful?
1 Thank terere2
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Good afternoon, thank you for staying with us and giving us some feedback. Please accept my apologies for not being able to meet your expectations. The power went out in the entire area and the power company does not inform us what the cause of the outing was. Our elevators are being upgraded and it takes one car out of... More 

Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I traveled on business from 10/13/15-10/15/15 to attend a conference that was held at the Sheraton Alexandria. As such, I had hotel accommodations there for 2 nights. After the first night’s stay, I broke out into a horrible itchy rash of some sort and had to head back home early, and miss the second day of my conference. The rash... More 

Helpful?
Thank risa_c19
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Good afternoon Marisa, please accept my apologies for the lack of response, unfortunately I am not able to find any records of an alleged bed bug complaint or records of your e mail. If you would be kind enough to contact me directly while I continue to search our records. You may reach me at amatter@sheratonalexandria.com Regards, Alfred Matter General... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

a very comfortable stay. nice property, helpful staff. The parking is VERY expensive, but we determined that there was lots of on street parking and had no problems parking there. there is a supermarket right across the street which is great for snacks and other food needs. Room had fridge and microwave which is very convenient.

Helpful?
Thank Ari K
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Good morning Ari, thank you for staying with us and giving us a good review. I was glad to learn that you enjoyed your stay with us. Let me assure you that our parking is priced competitively for Old Town hotels, and I am glad you found adequate parking that is normally easily found on weekends and holidays. Please come... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

This is not a property befitting of Starwood. The furniture, bed, were quite springy and uncomfortable. I did not sleep well here and would recommend this hotel to no one. The sheets were the only redeeming quality here. Maybe the shower too.

Helpful?
Thank Joel B
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Good morning, thank you for staying with us and giving us some feedback. I am sorry you did not find our beds comfortable, they are the Signature Sheraton Sleeper beds and we do get many compliments. I realize that a mattress is something very personal and what may be ideal for one individual is not at all for someone else.... More 

orlando, United States
Level Contributor
9 reviews
9 hotel reviews
2 of 5 stars Reviewed December 30, 2015 via mobile

Time to retire this hotel. Broken furniture, tv, elevator, club room coffee machine, bathroom door... Rough surrounding neighborhood. Two cars windows were broken into in the hotel garage and the staff did not seem concerned when I reported it. I stayed 3 nights and the glass was never cleaned up. I tried to call the front desk to report a... More 

Helpful?
Thank David W
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Good morning David, thank you for staying with us and giving us feedback on TripAdvisor. Please accept my apologies for our shortcomings. Unfortunately there has been several vehicle break-ins in Alexandria as well as Crystal City. I hope you'll find it in your heart to give us another opportunity to demonstrate that your experience was the exception and not the... More 

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