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Courtyard Alexandria Pentagon South

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4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
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Courtyard Alexandria Pentagon South
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309 Reviews from our TripAdvisor Community

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Traveler rating
    174
    70
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    11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (309)
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There are newer reviews for Courtyard Alexandria Pentagon South
See the most recent reviews
Dublin, Ca
Level Contributor
3 reviews
5 of 5 stars Reviewed April 24, 2012

I found the management at this hotel to be excellent and very helpful in planning our event. Their attention to detail and follow-through ensured all attendees enjoyed the stay and contributed to a very successful meeting.

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

The Banquet and Sales team are thankful along with myself for your kind comments about the recent meeting you had at the Courtyard Pentagon South. We continue to work hard to ensure all the meeting we hold here are a success and hope to hear plenty more positive comments in the future from yourself and others who attend meetings held... More 

Rhode Island
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 20, 2012

We stayed three nights in April while planning to see a few things in D.C. THe manager was extremely helpful and very friendly. He had great suggestions for getting us to the Cherry BLossom Festival parade. The other staff members we encountered were great also. The room was nice and clean and the beds comfortable. It was very convenient they... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for taking the time to fill out a review of our property. It is nice to see that you had a good meeting and enjoyed your stay. The banquet team has been here for a long time and they are great. Next time you have another function or just need a place to stay, we hope it is... More 

IF ID
Level Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 19, 2012

This hotel was the venue for a four day business meeting that we just concluded. The recent remodeling of the property added a nice setting to both the sleeping and meeting rooms. The service of the hotel staff was extraordinary adding to the great guest experience we had. I would definitely recommend this hotel for the business traveler. The work... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for taking the time to review our property and I am glad to see you enjoyed your stay. We are situated right outside of the Pentagon and Washington D.C which is convienent for the buisness traveler. It is good to see not only that we are close to several attractions and buisnesses but that we WOWED you as... More 

Chattanooga
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 18, 2012

Friends and I recently stayed at the Pentagon South Courtyard, and found it to have a very friendly and helpful staff. From the front desk, to the bar and restaurant, the staff was flexible and helpful. They have a shuttle that runs every 30 minutes to the airport, local mall, and subway transportation. When I missed one shuttle to the... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

The #1 service in the Hospitatlity buisness is service and the staff you bring on board to your hotel is the difference from a guest perspective. I see that we were able to provide a great service to you and a warm and hospitable staff. This review will be passed onto the entire staff so they can all share in... More 

Saugus
1 review
5 of 5 stars Reviewed April 16, 2012

I recently had the opportunity to stay at this Courtyard Marriott for four nights. As you can see by my rating reviews my stay was excellent. The staff was extremely pleasant and helpful. They were always willing to answer any questions we had and never made us feel like we were a bother. They offered suggestions regarding particular tours and... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for the great review that you gave our property. It was a pleasure serving you and your family. I am glad to see that your stay was FANTASTIC and we look forward to seeing you again in the future. Our sincere goal is to provide you with a service that you will take away long after you check... More 

Clover
1 review
5 of 5 stars Reviewed April 14, 2012

I have been a Platinum level member # 941138 with Marriott for a long time and have stayed in Mariott Hotel through the world. The service my wife and I received at our stay last week at this hotel was outstanding. There was one person, TOM, that works at the front desk really stands out with his smiling face, friendly... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

I am glad that you enjoyed your stay and thank you for taking the time to review our hotel. I see you really enjoyed Tom and the outstanding service he provided you. Tom is a wonderful representation of the staff that we bring into the hotel. Tom is a hard working employee and has a very positive can do attitude... More 

Seattle
Level Contributor
116 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed April 11, 2012

Wow is a great word when talking about this hotel. The rooms are great and you will get a great night sleep in their wonderful beds! The location is excellent! The staff will do anything and everything to make sure you have a fantastic stay! They have a pool that is huge and the water is perfect temperature for a... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for staying with us and taking time out of your busy day to write such a positive review about our hotel. It is a priveledge to have been able to make such a good impression on you that you as a busy guest would take the time out to write about us. All I can say is WOW... More 

powell
1 review
5 of 5 stars Reviewed April 11, 2012

The staff was good and helpful. We were always greeted with "Welcome Home" and the Bistro Staff really tried their best to be helpful.

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for taking the time to review or hotel. Alexandria Pentagon South from all the employees to myself are happy to see that your stay was GREAT. We like to make every guest feel at home when they stay with us and everytime we hear of a guest stay that was exceptional, then as a hotel it makes us... More 

Sheboygan, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 4, 2012

We had a GREAT time staying here! The customer service was above and beyond. Smiling, friendly, helpful, professional front desk staff. The hotel shuttle was very accomodating to hotel, metro etc. The drivers were personal, professional and informative of the area. The Bistro was OUTSTANDING! My family ate there each morning, and we had dinner there as well. Everything we... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for staying with us, I am glad to hear that your stay was exceptional and the staff was outstanding. Our goal is for guest to be completely satisfied and knowing that we met and exceeded the goal with you is a great feeling. We hope to see you again in the future. More 

Cortland, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 4, 2012

I've been traveling and staying in different hotels since I was a kid, and this was by far one of the worst. You walk in thinking it will be a great stay because of the nice lobby and bar, but that's a joke. The outlets in the lobby don't work, so don't bother trying to charge your phone while you... More 

Was this review helpful? Yes 2
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

I am sorry you did not enjoy your stay at our property. I understand how it can be upsetting when a group you are traveling with does not inform you about their arrangements for breakfast. Our staff is committee to quality service and building geniune guest relationship that will last for a long time. In the future we will do... More 

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