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Courtyard Alexandria Pentagon South

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4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
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Courtyard Alexandria Pentagon South
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Courtyard Alexandria Pentagon South
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300 reviews from our community

Traveler rating
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    32
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    11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Courtyard Alexandria Pentagon South
See the most recent reviews
Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

I stayed at the Courtyard, Alexandria for three nights with over 70 guests. It was a very enjoyable place. I often travel and stay in a hotel, but my stay in this hotel was unforgettable. At arrival, we were greeted by the most welcoming front desk staff I ever seen. When we checked in, we were presented gift bags that... More 

Was this review helpful? Yes 2
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your kind comments regarding our hotel and staff. I also want to thank you in particular for recognizing Freweini for her outstanding service. As you experienced, Freweini is an exceptionally talented hospitality professional and a real asset to our team, especially during special events such as Inauguration. I’ll be sure to pass your comments along to Freweini... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2013

Let me commend you and your team on your SUPERIOR service. Everyone was extremely courteous and responsive from the driver that picked us up from the airport, the person that checked us in, the person working at the restaurant, the Manager walking around asking if we needed anything and cleared our plates, and the Manager that asked us if we... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for the excellent review of our hotel. We are delighted to hear that you enjoyed your stay with us over the Inauguration weekend. With such a special occasion on hand the staff pulled together to have all hands on deck to make sure we exceeded expectations. We’re glad to hear the extra effort was appreciated and I’ll pass... More 

Fort Lauderdale, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 13, 2013 via mobile

We recently stayed at this hotel and had a great stay! It was our first time to visit the DC area and everyone was so friendly and helpful with tips and suggestions. You don't always find a hotel completely staffed with wonderful employees, but you do here! Kudos to Keith, Michael, and your wonderful staff!

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for the wonderful review, I’m glad you enjoyed your stay with us. We work very hard to make sure we have ample resources available to assist our guests with suggestions on the local area. Michael and the staff were delighted to hear their hard work paid off in making your first visit to the area a wonderful one.... More 

Alexandria, Virginia
1 review
5 of 5 stars Reviewed December 30, 2012

Summer and Edna were very professional and friendly while i was checking in. The breakfast was also stellar.My stay here allowed me to sign up for marriott rewards to get more perks the next time i stay here.

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your review and kind comments. Your acknowledgement of the great service provided by Summer and Edna is much appreciated. I will make sure they know what a great job they have done, and also ensure they are recognized for their efforts. We look forward to seeing you again soon. More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed December 13, 2012

I had the pleasure of staying at the Courtyard Marriott in Alexandria- the employees there were pleasant and accommodating. One in particular, Tom Macellaro, was very nice and provided excellent service. I highly recommend this venue based on Tom and his peers.

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for sharing your experience at our hotel. We are pleased to hear you enjoyed your stay with us and the great service you received from Tom. Our team takes great pride in providing superior service and feedback such as yours further demonstrates the commitment we have to making sure our guests are happy. We look forward to seeing... More 

New Hope, Pennsylvania
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 27, 2012

Throughout the year we make a number of trips to the DC area. In the past we stayed in the District, but for the past few years we have stayed in Alexandria. Love the town and the area. Last year, we stayed at this hotel for the first time and have returned every time we have visited Alexandria. The rooms... More 

Was this review helpful? Yes 2
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for taking the time to write a review about the hotel. It was our pleasure to host you during your stay and look forward to hosting you again in the near future. Our staff tries very hard to make our guests feel like family and it is nice to know they did so with you. Thank you again... More 

Lincoln, Nebraska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

I've traveled quite a few times this year and I don't usually have the time to write reviews, but this time I found the time! Our stay here has been very comfortable and a great and enjoyable experience. The hotel is very very clean including the room we stayed in. Everywhere we were at we were greeted by smiles and... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for staying with us and I am glad to see you had a great experience. Its says a lot about our team here at the Courtyard that you normally do not write review but did so just to say how happy you were. I will be sure to celebrate this survey with the entire staff. We hope to... More 

RTP, NC
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2012

We stayed at the hotel for a weekend birthday celebration and the stay was great from the time we arrived until we left. The staff was friendly and very attentive. The catered party was great, as the servers went above and beyond and the food was delicious. And the buffet breakfast was better than most. I would recommend this hotel... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for staying with us and taking the time to review. By your status with Trip Advisor you travel extensively and rate based on your experience. I appreciate the time to write such a good review about the hotel and the staff. This is why we are in the Hospitality buisness and hearing feedback positive or negative is always... More 

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 6, 2012

This hotel is average as far as hotels go. What made our trip more enjoyable were two employees who stood out. Summer at the front desk and Ragoos the shuttle driver. Each time we had an issue (broken hair dryer, tv not working) it took at least 2 phone calls to rectify , unless we were dealing with Summer. Needless... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for taking the time to review our hotel. I am sorry to see that you had issue with your room. I am howerever very glad to see that the employees did a great job in making sure your concerns were met. Unfortunatly at times guest can experience a issue from a battery on your remote control to your... More 

Philadelphia, Pennsylvania
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 5, 2012

We had stayed at this hotel before and were pleased when we found a great Marriott Member weekend rate for this hotel. The front desk employee recognized us from our previous visit and was able to upgrade us to a high floor suite. Must say that we were disappointed that the hot tub was not very warm, although they did... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for writing a nice review about our hotel. I know you can choose a lot of hotels in this area and I am very glad to see you stayed with us. I see we met your needs and a guest by providing a good price for this area. Our goal is to give a good price and great... More 

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