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Courtyard Alexandria Pentagon South

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4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
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1 room 1 guest
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325 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Courtyard Alexandria Pentagon South
See the most recent reviews
Las Cruces, New Mexico
1 review
4 of 5 stars Reviewed June 9, 2013

We just returned from our trip to Washington DC and are very thankful to the staff of the Courtyard, they are fantastic!, the shuttle service to and from the metro station is very convinient and the drivers are very friendly. On our last day of stay they delivered our luggage right at the airport which saved us a lot hassle... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for taking the time to share your experiences of your recent stay in your review. I am pleased to hear that the shuttle service was a benefit for you. I will be sure to share your comments with all the drivers. I know you had many choices to stay in the area and we were happy to have... More 

connecticut
Level Contributor
111 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed June 1, 2013

I booked a mixed adult/student group tour at this property for 3 days for a visit to Washington DC and was very happy with the service, the rooms and quality of the hotel. Check-in for the 30 people was quick and efficient, and room blocking-- all within the same area, was done professionally. The daily buffet breakfast that was served... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for such a great review. I am happy to hear that your check-in experience was quick and efficient; the front desk staff will love to hear about this. I will also share your comments with our food and beverage staff as well as the banquet staff. It was a pleasure to have you and your group stay with... More 

Clarksville, Virginia
1 review
5 of 5 stars Reviewed May 19, 2013

While staying at the hotel during a four day training exercise the hotel stay was excellent. The staff were very nice and helpful. The rooms were clean and comfortable. Breakfast was great. We had no problems with check-in or checking-out. I would recommend a stay at this hotel. Thanks. Johnny

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for such a wonderful review. I will be happy to share your comments with the entire staff. It was a pleasure having you and your team with us during your training session. It was an honor to have you with us and we look forward to hosting your event again next year. More 

Cape Charles, Virginia
1 review
5 of 5 stars Reviewed May 13, 2013

Had a great stay. The staff worked really hard to make sure we were confortable and had everything we needed. The shuttle service was top notch . The coffee was very good, The beds are confortable and the rooms were always clean.Well worth the stay. Thanks for everything. Rob L. Norfolk , Va

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for a great review. I will never get tired of hearing that the staff worked hard to make your stay comfortable and enjoyable. I will happily to share your comments with the shuttle drivers, food and beverage staff and our housekeeping staff. Thank you again for sharing your experiences and we hope to have you with us again... More 

Alexandria, Virginia, United States
1 review
5 of 5 stars Reviewed May 12, 2013

We had a wedding reception for 72 on April 6th, 2013. Betsy Starr, the sales manager, was absolutely wonderful to work with. She was always available to meet with and thought of several things we did not. She helped us every step of the planning phase and was sure to be there the day of to make sure things ran... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for such a wonderful review. Thank you for allowing us to be a part of your special day. I will happily share your comments with Betsy, Sevar, banquet staff and the Bistro Staff. I hope that we will be able to have you or some of your family with us again. More 

Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 12, 2013

Thanks to all the hotel employees ,they were very helpful and accomodating . While staying here for our yearly training conference they really went the extra mile to meet our needs.I would highly recommend a stay here. Thanks again.

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for a wonderful review. It is great to hear the feedback of the staff going the extra mile! It was our pleaure to have you during your training and we look forward to having you again next year. More 

Fort Wayne, Indiana
1 review
2 of 5 stars Reviewed May 11, 2013

I stayed here for 3 nights. don't come here! The room was below average- mold along the tub caulk, leaking toilet and sink faucet, sheets were stained. I had to ask for a fridge. apparently the only have them on a few floors. I had to call to have the tv fixed because the cable was out. the last night... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your review. I want to assure you that these experiences are not up to our standards of service and I deeply regret that this affected your stay in a negative way. I have addressed the concerns in your room personally to ensure this does not happen again. Thank you again for your review and I hope we... More 

Virginia Beach
1 review
5 of 5 stars Reviewed May 11, 2013

Courtyard Alexandria Pentagon South located at 4641 Kenmore Avenue, Alexandria, VA 22304 was able to assist our 23 member team with out any issues at all. Check in was very easy and also was very accommodating with a earlier than 3 o'clock checkin. The morning breakfast and coffee was great. If you are looking for a location to assist you... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you very much for a great review. It was a pleasure to have you and your team with us during the Rescue Challenge. It was such an honor to be the host hotel for the 2013 event and we are very excited to be hosting the event again in 2014. Looking forward to 2014! More 

Chesapeake, Virginia
1 review
5 of 5 stars Reviewed May 11, 2013

We had a large group of people staying at the hotel and the staff worked very hard to ensure we were taken care of. Room was well kept. The hotel shuttle was very convenient. The staff was even able to accommodate our overflow parking and large apparatus.

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your review of your recent stay with us. I am pleased to read that we able to accommodate your group. I will also be sure to share your comments about the shuttle and your room with our drivers and housekeeping. Thank you again for staying with us and we hope to have you with us again soon. More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed May 10, 2013

Staff was very helpful and accommodating. Room was perfect and well maintained. While there for Rescue Challenge the employees there were very helpful with food locations, and the hotel provided shuttle drivers were very knowledgable. Definitely worth your while to stay here.

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your review from your recent stay with us. It was our pleasure to have you and your group with us during your training event. We greatly appreciate the service you provide for us at any cost. We look forward to seeing you in 2014! More 

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