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Courtyard Alexandria Pentagon South

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4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
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Courtyard Alexandria Pentagon South
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316 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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    (316)
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    (95)
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There are newer reviews for Courtyard Alexandria Pentagon South
See the most recent reviews
Richmond, Virginia
1 review
5 of 5 stars Reviewed May 10, 2013

Staff was very helpful and accommodating. Room was perfect and well maintained. While there for Rescue Challenge the employees there were very helpful with food locations, and the hotel provided shuttle drivers were very knowledgable. Definitely worth your while to stay here.

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your review from your recent stay with us. It was our pleasure to have you and your group with us during your training event. We greatly appreciate the service you provide for us at any cost. We look forward to seeing you in 2014! More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed May 10, 2013

Our group, The Technical Rescue Association of Va just completed hosting our annual training conference "Rescue Challenge 2013" at this hotel. We had 183 personnel stay at this facility and I have received not one negitive comment from any of our members, and believe me they are not shy. The Facility; very clean, well maintained and up to date with... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your review. We are very excited to have you and your attendees with us next year. It was an honor and a privilege for our hotel to host the men and women who serve our city, state and country as emergency responders. Thank you and all emergency responders for everything you do. See you next year! More 

Sandusky, Michigan
Level Contributor
105 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed May 7, 2013

Took a school group here for a 1-night stay during a short trip to DC. Check in went very smooth, exactly what was needed after traveling overnight AND touring an entire day. Very nice lobby area, with friendly staff. Rooms were super, clean and spacious enough for our needs. Staff did an awesome job having our breakfast ready for us... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your review. I am pleased to read that we were able to accommodate your group during your visit to the DC area. We really enjoy having the ability to host school groups while they are touring the city. I will share your comments with our food and beverage staff. Hopefully we will have you and your school... More 

Trabuco Canyon, California
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 3, 2013

Stayed here just one evening after flying in from California. Picked this hotel for the price was below others and they had airport shuttle service. From the start kind of had a feeling that this property might be just average when the shuttle picked me up, kind of smelt bad in the van. The desk clerk, Tom, very good and... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for the review of your recent stay with us. I am sorry to hear that we were not able to exceed your expectations. First impressions are key and obviously our first impression did not set a good tone for the rest of your stay. We appreciate your feedback as it will help us improve our services and help... More 

Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 2, 2013

I stayed at this hotel on a 3-week business trip, and it was a wonderful home away from home experience. The staff was extremely friendly and helpful and you're always greeted by name and with a smile. The professionalism and 5 star customer service given by every level of this establishment is second to none that I've experienced in my... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you so much for a wonderful review. It was a pleasure having you with us for such a long period of time. I am pleased to hear that we made such a positive impression on you. I will gladly share your comments with the mentioned associates so they can read the results of the hard work. We hope to... More 

Detroit, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 29, 2013

I had the best experience at this hotel. The staff were extremely friendly and helpful. Keith the manager was great and the night staff was great as well. The customer service was the best I had in a longtime. The location was easy to get into D.C. I liked having the shuttle to the metro. The room was clean, quiet,... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for taking the time to review our hotel. We will certainly not get tired of hearing “extremely friendly staff”. I am glad to hear that we were able to provide you such positive customer service and a clean room. I want to personally thank you for staying with us and sharing your experiences. We hope to see you... More 

Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 29, 2013

I had the great pleasure of residing at this hotel for an extended period earlier this year. The room are very clean and anytime an issue arose, they were very prompt in there response. But what really stood out for me is the professionalism and 5 star customer service given by every level of this establishment.from the front desk, restaurant,... More 

Was this review helpful? Yes 3
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your kind words in such a wonderful review. It was a pleasure having you with us and I am pleased to hear that we exceeded your expectations. I will share your comments with each department personally so that they can hear how their hard work can make such a positive impact on a guests stay. We hope... More 

Chesapeake, Virginia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 26, 2013

Although the hotel is located somewhat outside traditional Alexandria "hotels ring" - closer to Pentagon City Metro station, regardless of your intentions or destination, you will be happy. Modern design and layout, the friendliest staff, spacious and VERY clean rooms, Paul Mitchell (!!!) toiletries, restaurant-style breakfast... - you will run out of breath describing the details that make this place... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for taking the time to write such a detailed review of your recent stay. I am happy that we made you feel right at home. I greatly appreciate your feedback about the staff, rooms, breakfast service and about the coffee. These are great comments and they will all certainly be shared with the staff. Hope to have you... More 

Newport, Rhode Island
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 25, 2013

Stayed at this hotel for nearly 3 weeks on business. It is very nice, but one can find fancier places. But the staff was extremely friendly and helpful. They seem to know all guest by name on sight. The bistro in the lobby is inexpensive and the food is good. The fitness center is not large but it's impeccably clean... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for choosing to stay with us during your extended visit to the DC area. It was a pleasure having you with us and we are pleased to see that your enjoyed your stay. I will certainly share your comments with the entire staff. We hope to have you with us again should your travel needs bring you to... More 

Chattanooga
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 23, 2013

Four of us enjoyed cherry blossom weekend in a suite at the Pentagon South hotel. We had a marvelous time. The rooms were clean, quiet, and beautifully furnished. The staff could not have been nicer, and were always on hand to provide transportation as needed. There is a bar and food available in the lobby any time we wanted, even... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for sharing your experiences in your review. I am happy to hear that we were able to accommodate you with our shuttle services. I will also be happy to share your comments with our food and beverage team, they all will be happy to know they have served another satisfied customer. We hope to be your choice on... More 

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