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Courtyard Alexandria Pentagon South

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4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
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Courtyard Alexandria Pentagon South
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Courtyard Alexandria Pentagon South
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300 reviews from our community

Traveler rating
    172
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    32
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    11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Courtyard Alexandria Pentagon South
See the most recent reviews
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed April 1, 2013

I have stayed at this hotel multiple times. Every time the experience has been great. The front desk staff go out of their way to accommodate your preferences and make sure that you are satisfied with your stay. The hotel is quiet, the rooms are clean and comfortable, and parking is abundant and secure, not to mention the convience of... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your wonderful review and for your loyalty to our hotel. We are happy to hear that you feel that we are your home away from home. I will make sure to share your comments with the staff so they hear your kind remarks. We hope to have you with us again soon. More 

Tampa, Florida, United States
2 reviews
5 of 5 stars Reviewed March 22, 2013

I wanted to extend my thanks to your wonderful team at the Marriott Pentagon South. We had a family gathering last week for my father’s burial at Arlington National Cemetery and we all appreciated the fine hospitality extended to our family.Even the shuttle driver went out of his way to get us to the Metro and to a restaurant one... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you very much for your review of our hotel. We enjoyed having you and your family with us during your trip to the DC area. I will be sure to share this with the shuttle drivers so they can see the positive impact they had with you during your stay. We hope to have you with us again in... More 

Savannah, Georgia
1 review
5 of 5 stars Reviewed March 21, 2013

I have had three different opportunities to stay with these folks so far, but there will be more! Each experience has been terrific! Clean, comfortable rooms, great service attitudes from all the staff we encountered ... I like them so much, I will be bringing my family to stay with them this summer when we take my daughter to DC... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your loyalty with Courtyard and for sharing your positive experiences about your stay. I will certainly post this review for all of our staff to see. They will be happy to see their hard work paying off with such a wonderful review. We look forward to having you and your family with us this summer. More 

Johnstown, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 28, 2013

It was a very nice stay. The hotel was clean. The staff was very nice. In fact the front desk called up a couple minutes after I got in to the room to make sure everything was ok, which I have never had before. The breakfast was good and they do a good job securing the parking at night. The... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your review. We were happy to have you stay with us during your visit to the DC area. We will be sure to share your comments with our front desk, security and food and beverage staff . They will be happy to read such positive comments. Thank you for your feedback regarding the pool hours. We will... More 

Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2013

I stayed at the Courtyard Pentagon this week for the first time. As other reviews have stated, the staff is very attentive and friendly. General Manager (Keith) was very actively involved ensuring that guests were well taken care of. I had actually made a mistake and booked this hotel using a lower rate that was non-refundable. As I got closer... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your review. It was a pleasure having you with us for your trip to the DC area. We were happy to accommodate you with your changing travel plans and I will be sure to pass along your comments to the front desk staff. We hope that your business travels bring you back to us again very soon. More 

Oakland, California
1 review
5 of 5 stars Reviewed February 14, 2013

My stay was wonderful! The staff so friendly and efficient, The room was extremely clean and very comfortable. It will be my pleasure to recommend your excellent property to everyone thinking of staying in the DC area.I myself look forward to returning in May. I Would also like to thank Ms. Freweini for her outstanding service she was so helpful... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your excellent review, it’s wonderful to hear that you enjoyed your stay. I’m also delighted to know that you’d refer your friends and colleagues to us. That’s a great compliment and one that I’m sure our staff will be happy to hear. Thank you for choosing to stay with us, we look forward to welcoming you back... More 

Colts Neck, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 30, 2013

I stay at this hotel everytime I have to be in DC or Alexandria, about 15 times a year at a minimum. The hotel makes me feel as though I've come home every time. On my last visit I had been held up in traffic. When I checked in the woman at the front desk asked if my trip was... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your review. Thank you also for your loyalty to our hotel, it’s a great pleasure to be your choice hotel in DC and Alexandria, and I’m very happy that you feel at home with us. Our staff takes great pride in providing a warm welcome, and also making sure our guests are comfortable throughout their stay. I’ll... More 

Washington DC, District of Columbia
Top Contributor
74 reviews 74 reviews
46 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 29, 2013

I stay there almost twive a month. Every time, I realise how passionate the staff is towards the this particular hotel. An excellent GM, who is obviously, a great leader, is always available working side by side with his staff, greeting the guests & attending their rerquests with a big smile & under serious pressure. This hotel is becoming one... More 

Was this review helpful? Yes
Keith M, Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for such a wonderful review. We’re happy to hear how much you enjoy our hotel, it’s certainly encouraging not only to myself but to our staff as well. I’ll be sure to share your comments with everyone mentioned above. I’d also like to express on behalf of myself and the staff our appreciation for your loyalty to our... More 

Fishers, Indiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

My family and I enjoyed our stay at the Courtyard, Alexandria Pentagon South location. We were there for the Inauguration Ceremony and the hotel was completely sold out. Freweini (the front desk staff) was amazing. She was very helpful from the time we checked in to the time we checked out. The hotel was relatively close to everything. My family... More 

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for the wonderful review. It was an absolute pleasure to have you stay with us during the Inauguration Ceremony. The staff worked very hard to make sure we could provide extra services during the special event weekend. I will share your comments with them as I’m sure they will be delighted to hear their hard work paid off.... More 

N New England
Top Contributor
119 reviews 119 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed January 27, 2013

Called from DCA for the van; was told "about 15 minutes". Waited outside in cold for 50 minutes. Called again, was told "5 minutes". Van arrived in ten. Driver clueless about delay. Front desk also clueless about delay.

Was this review helpful? Yes
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your review. We deeply regret that your experience with us was disappointing and I want to assure you that this is not up to our standards of service either. In reviewing the situation we found that communication failures lead to the breakdown in service and I’m very sorry that you were affected negatively. I have addressed the... More 

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