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All 49 Alexandria hotels

Courtyard Alexandria Pentagon South

3.0 of 5 Hotel   |   4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
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80%
Ranked #13 of 49 hotels in Alexandria
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
GBGB1 Chula Vista, California
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233 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Chula Vista, California
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was top notch. The bed, TV, room size, and bathroom facilities were all what you would expect from a $200 a night hotel (which is what it cost). Included iron board and iron that worked great, thermostat, largish LCD TV, and wireless internet (more on that below). The staff was friendly and professional and the lobby was comfortable... More

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Lexington, Kentucky
1 review
1 of 5 stars Reviewed 3 weeks ago

Popular location for the old 8th grade DC trip. Tons of kids. Rooms are loud from both road noise and kids. And you should expect the occasional prank call (of course maybe it was just a wrong number) Rooms are very mediocre. Nothing special Lobby very average

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Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Zahm94 – Thank you for your review of your stay at the Courtyard Pentagon South. I greatly appreciate your honest feedback and I apologize that the tour group disturbed your stay. We will certainly address the prank call concerns with any future tour groups to alleviate the possibility of this happening again. More

Lexington, Kentucky
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Both nights I've been here buses have unloaded with kids that made wait times on elevators over 20 minutes. Lobby loaded with kids in the mornings. Room had windows that couldn't be sealed off from noise or light. It sounded like I was in middle of the road all night. It's what I would expect from a Holiday Inn.

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Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

NDLex – Thank you for taking the time to review your recent stay. I apologize that your experience was not what you had come to expect from Marriott and that the school tour group was a negatively impacting your stay. I will be sure to look at all of our rooms and inspect the window seals and repair those that... More

Bloomdale, Ohio
1 review
1 of 5 stars Reviewed 4 weeks ago

STAY CLEAR OF THIS HOTEL! IT IS NOT A SAFE PLAY TO STAY IF YOU ARE TRAVELING WITH WOMEN, CHILDREN OR BY YOURSELF! We had approximately 25 roooms for 3 nights as a 13 and 14 year old eigth grade school field trip. The first night we had grown men from other floors knocking on childrens rooms. We let the... More

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Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Scott W - Thank you for taking the time to share your feedback. The safety and security of our guests is our greatest concern. I can assure you that this is the first situation of this kind that we have ever encountered and with the steps taken moving forward we hope that it will be the last. We certainly took... More

Princeton, New Jersey
Contributor
16 reviews 16 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The hotel was a very basic hotel with nothing there to surprise you. The reason I stayed there was because they talked about proximity to metro and the shuttle service. Beware of the misrepresentation. The shuttle can sometimes take more than 40 minutes. They will tell you that it is only 10 mins away. When you get down from the... More

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Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

dn90003 - I wanted to thank you for taking the time to complete a review of your recent stay with us. I apologize that you feel that we misrepresented our service and location. I wll certainly look into the shuttle services and see if there is something that we can do to make it more user friendly. Thank you again... More

Cincinnati, Ohio
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 13, 2014

This hotel was not what I have come to expect from the Marriott experience. Let me start with the positives. The room was clean. The bed was absolutely amazing. The staff tries. That is about it. Despite several calls to the hotel I had to wait for an hour for my room. When I got there the TV only had... More

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Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Jack E - Thank you for your review and I apologize that your stay is not what you have come to expect from a Marriott. We strive to ensure that every guest has an enjoyable stay and we obviously fell short of your expectation and our own. I will be sure the address the concerns you have communicated with my... More

Contributor
15 reviews 15 reviews
3 hotel reviews
2 of 5 stars Reviewed March 12, 2014

Our school group stayed here on a trip to Washington. Very clean and comfortable. Wifi didn't work. Coffee was way too bitter (probably because they want u to buy the in house Starbucks). Breakfast was inedible. The "lifeguard" at the pool stayed on his phone the whole time except to yell about the pool closing. Staff was friendly. It does... More

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Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

bbutler12-Thank you for your review, we greatly appreciate your feedback and observations. I hope that you and your school group enjoyed your trip to our nations capital and all that it has to offer. I apologize that your hotel experience was less than favorable. I will certainly address the lifeguard situation with our pool supervisor and make sure to rectify... More

Ocoee, Florida
Top Contributor
104 reviews 104 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed December 25, 2013

I stay all over the US for work and I was disappointed in this hotel visit from the pricing structure more than anything. It was a comfortable room and it seemed very safe. Pricing structure for this was a lot higher than necessary - being more expensive during the week, I assume for the business crowd. Breakfast is not included... More

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Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

NativeDina – Thank you for reviewing your recent stay. I apologize for the billing concerns and the lack of follow up with the staff due to your early departure. I will also share your comments about the towel situation with my housekeeping team. Your review will be a useful review for training staff on why proper follow up and following... More

Pittsburgh, Pennsylvania
Top Contributor
112 reviews 112 reviews
5 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 3, 2013 via mobile

Hotels are always a multi faceted rate for me, so I'll break them down accordingly. All in all, it's a nice hotel and for the price, if you're looking for a good clean, no frills room while you visit the area, you can't really go wrong. I'm very picky with accommodations which is why I only gave them a 3... More

Was this review helpful? Yes 2
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

ddissent – Thank you for taking the time to review your recent stay with us. I greatly appreciate your opinion and feedback. I am happy to read that the service and cleanliness were solid performers for you, I will be happy to share this with the perspective staff members. Regarding your comments for the refrigerator and microwave; we will certainly... More

Long Beach, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2013

Stayed 5 nights, comfortable rooms and very quiet. The staff was extremely helpful with directions, suggestions, getting cabs for us or the shuttle, no complaints. Must say thanks to Keith, he was great!

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Wendy L – Thank you for a great review of your recent stay. I love the heading of “excellent customer service”. I will share your comments with the entire team at our upcoming staff meeting. We hope that we can have you stay with us again next time your travels bring you to the DC area. More

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Additional Information about Courtyard Alexandria Pentagon South

Also Known As:
Courtyard Alexandria Pentagon South Hotel
Courtyard Alexandria Pentagon South Hotel Alexandria
Courtyard Alexandria
Alexandria Courtyard
Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Alexandria
#13 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
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