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Courtyard Alexandria Pentagon South

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4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
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Courtyard Alexandria Pentagon South
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315 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Amsterdam, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Parking at Court Yard by Mariot in Alexandria VA is USD 21 per night. Around the hotel all the streets forbid overnight parking which also counts for privately owned properties. Signs of commercial ‘’tow away companies’’ warn you about the consequences!!! Although there is a huge parking lot of a Mall in front of the hotel a sign of a... More 

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Stafford, Virginia
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I am a Marriott Rewards member and my friend recently booked a room here for the weekend. I felt really bad after seeing the actual location and the room. The location itself is extremely convenient to major highways and sites. The hotel provides metro and airport shuttle service which is extremely beneficial. The lobby area is small and shares a... More 

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Nasur A, Manager at Courtyard Alexandria Pentagon South, responded to this review

Dear twn030577, Thank you very much staying with us and taking the time to write a review regarding your past stay. While I was very happy to read your positive comments about our service and staff, I wanted to apologize for the overall look of the property that you encountered during your stay. I am sorry to hear that our... More 

San Juan, Puerto Rico
Level Contributor
5 reviews
1 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel due to a business trip. The service was good but the hotel in general was very poor. I was changed from room 3 times, 1 involuntary and 2 voluntary. The rooms are noisy. You hear everything outside. I mean everything. Cars, police sirens also the rooms have air pressure that moves from the hallway... More 

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Nasur A, Manager at Courtyard Alexandria Pentagon South, responded to this review

Dear Efrain R, Thank you for taking the time to write a review regarding your recent stay at the Courtyard. I am mortified to hear about the issues you experienced! Please contact me and give us another chance to make it right next time you are in the area for business. Have a great day! Nasur Almutairi Assistant General Manager... More 

Portland, Oregon
1 of 5 stars Reviewed 1 week ago

Do not stay here. I had the room booked for two nights, and had my very expensive watch stolen by the staff after the first day. Management was dishonest and unwilling to help me out. I have written to them and called them multiple times but not even an apology was offered. Having that watch stolen is inexcusable. Besides it... More 

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Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Dear Drew H, Please email me so that I can look into your challenges. I am the new General manager of the hotel Sheldon Johnson General Manager More 

Carmel
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Disgusted by the rats in the parking lot walking from the garage to hotel. Rooms need work shower filled with water and dirty looking. Beds felt like I was sleeping on a board. I have stayed at many marriotts and was disappointed very. The manager said he will have his pest control get the rats hopefully they will.

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Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Dear guest, With he construction in the area we have had some unwanted creatures on the outside of the hotel and are working with our pest control to handle the situation. They are doing weekly visits to ensure that our guests do have to see any unwanted creatures. We have engineering on at all times and are able to solve... More 

Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Do not stay here. As other reviewers have stated they are very misleading on what they charge. I am in dispute right now as everything was INCLUDED in my hotels.com booking but have found extra charges on my statement. Plus, this place is so divided by the highways that you have to do ridiculous "roundabouts" to get to local roads.

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Michigan
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 18, 2015

This was our second visit to the Courtyard Alexandria Pentagon South. It's a decent hotel close enough to DC and surrounding areas, with easy access to expressways. Probably not close enough to the charm and activities of Old Town Alexandria for some, but perfect for us. The rooms are clean and well decorated, just looking a bit more worn than... More 

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Sterling, Virginia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 28, 2015

Another hotel stay for work, I should seriously consider moving to Old Town. Anyway, the Courtyard Alexandria is a nice value for the area. I was able to get mine free with points, but from the prices ive seen online they have good deals. Free internet is a very nice feature, and the cafe area is open all the time.

Was this review helpful? Yes 2
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Rodger T - Thank you very much for your candid review of your recent stay at our hotel. I'm pleased you were able to enjoy it. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity... More 

New York, New York, United States
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 27, 2015

Looking for a hotel with adjoining rooms, a pool, fitness center and free wireless high speed internet, was the call. We needed to be close to DC, but also didn't need to take on the expense of a hotel in the heart of it all, as we were traveling with children. This Courtyard Marriott fit the bill. The pool was... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Be M - We truly appreciate your honest and constructive feedback regarding your positive experience while staying at the Courtyard Alexandria Pentagon South. We know you have many choices when you travel and we appreciate and value your loyalty to the Courtyard brand. We can't wait to welcome you back in the future. More 

West Palm Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

After being on the road for a long time, we booked this hotel on Hotels.com as we were approaching the DC area. Great price for it's proximity to the major attractions...I was a bit surprised that there was an additional parking charge that was not quoted on the Hotels.com website...something to factor into the price. Chris at the front desk... More 

Was this review helpful? Yes 1
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Carol W - Thank you for taking the time to share your recent experience at the Courtyard Alexandria Pentagon South with us. One of our key priorities is to provide the highest level of friendly and courteous service. Please rest assured, we value your feedback, and have shared your information with the appropriate hotel team. We certainly would like to... More 

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