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Crowne Plaza Hotel Old Town Alexandria

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901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
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Crowne Plaza Hotel Old Town Alexandria
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554 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Old Town Alexandria
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Grapevine, Texas
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 25, 2013

Ashiya and Tim made my long trip even more pleasurable! This staff understands the power of excellent customer service. Ashiya went the extra 10 miles for me to make my evening even more relaxing! Thanks to you both, crowne plaza is my hotel of choice in DC!

Helpful?
Thank bnbyoung
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear bnbyoung, We appreciate your comments. We take pride in your positive name recognition of our staff, feedback on our services and hotel. It is our utmost pleasure to serve you. It is our goal to provide our guest a great overall experience. Your comments will be shared with our staff to encourage continued efforts of generous hospitality. We are... More 

Lincoln, England, United Kingdom
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed September 20, 2013

This was our 4th hotel on our US holiday and by far and away the best; The service, rooms, cleanliness was second to none. WiFi is free in the lobby only, $10 per 24 hour period in rooms (unless, like me, you're a member of IHG and it's set up as free) The hotel is well situated for the historic... More 

Helpful?
Thank Phil S
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Phil S. We thank you for your compliments and positive recognition of our staffs' service and feedback on our hotel. It is our utmost pleasure to serve you. We are glad you found the rooms to be clean and service second to none, our staff helpful, and our location perfect for your itinerary. We love knowing we attained our... More 

NYC
1 review
4 of 5 stars Reviewed September 17, 2013

This was our second time staying at the Crowne Plaza with two children for a DC trip. The hotel is clean and in a quiet location, and well-priced. I had to extend our reservation prior to arrival and had some difficulty with the Crowne Plaza reservations group (bad connection more than once) - which led to some confusion when we... More 

Helpful?
Thank E K
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear EK, Thank you for the great comments and review of your recent stay with us. It is our utmost pleasure to have served you. It is our goal to provide our guest with a great overall experience. We appreciate your positive name recognition of our staff's services. Your comments will be shared with our staff to encourage continued efforts... More 

Singapore, Singapore
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed September 15, 2013

The hotel was chosen purely for its proximity to our meeting. The hotel was functional and rooms were clean. Nothing to shout about but no complaints either. Hotel is near the river which was nice for walks after dinner. Breakfast was good. Receptionists were mostly indifferent. I suppose it's an all right choice for short business trips.

Helpful?
Thank wayfarer21
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Wayfarer21, Thank you for the comment and feedback on your recent stay. We are glad you were happy with the location and it's convenience for your business meetings. Hopefully they were successful meetings. I apologize your experience with our guest representatives did not seem pleasant. Thank you for that feedback and we are going to address your concerns with... More 

Huddersfield, United Kingdom
Level Contributor
366 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 stars Reviewed September 13, 2013

Nice hotel in a quiet residential area with views of the Potomac River. Short walk to a Giant supermarket which also sells alcohol. About fifteen minutes easy walk down N Fairfax Street into the centre of Old Town, King Street. Or, take the free once an hour hotel shuttle bus and walk back as we did, a pleasant stroll up... More 

Helpful?
Thank JGM1950
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear JohnM, Thanks for the observations and the feedback. We appreciate you taking the time to share your experience. It is our utmost pleasure to serve you. It is our goal to provide our guest a great overall experience. We appreciate the favorable comments on our accommodations, our services and location. We apologize that you were not pleased with the... More 

Washington, DC
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 10, 2013

My mother and I recently stayed at the Crowne Plaza in advance of my wedding in Old Town. I chose the Crowne Plaza primarily for its' location around the corner from where my wedding was held - we actually walked over to the ceremony -- and the price was right. Our room had two double beds, as requested, and a... More 

Helpful?
Thank sojourner68
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Sojourner68 Thank you for the great comments and review of your recent stay with us. It is our utmost pleasure to have served you. It is our goal to provide our guest with a great overall experience. We're happy that we were conveniently located to your travel plans in the area. Congratulations on your day hope we will be... More 

Ocala, Florida
Level Contributor
431 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
3 of 5 stars Reviewed September 9, 2013

Good location, clean and comfortable rooms, good reception staff. But the breakfast experience was terrible. At least the "service" was; the food was fine (the French toast was excellent!). Stayed there two nights. First two mornings were ok but then there were maybe 6 people in the restaurant at the same time (about 00800-0830). The third morning it was a... More 

Helpful?
Thank Kairho1
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Kairho1, Thank you for taking your valuable time to give your comments. We receive each comment as a vital tool in improving and making changes where needed to best serve our guest. We will share your comments with our Managers to make subsequent improvements. We apologize for slow and inadequate restaurant service even though you enjoyed the food. Though we... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 8, 2013 via mobile

Stayed as part of cosmos tour. Location is fab, nice and quiet. Overlooking the river and beautiful walk into Alexandria. Only took us ten minutes down the road to walk. Definitely the best hotel on the tour! Staff friendly. Rooms were very clean and spacious and we were provided with a fridge which was good because Washington D.C was sooo... More 

Helpful?
1 Thank Bex17t
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Bex17t, We are very appreciate your compliments and feedback on our hotel. It is our pleasure to serve you. We love knowing we achieved our goal in providing you with an overall experience that was exceptional. Your comments will be shared with our staff to encourage continued efforts of generous hospitality. We are very happy to hear that our... More 

Saint Augustine, Florida
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 7, 2013

Stayed here for a few days-front desk was helpful, friendly and courteous. Room was overlooking Potomac and hotel is located in quiet area near bike trail so sleeping is no problem. Hotel provided scheduled shuttle to Reagan Airport where you can hop on Metro to DC. So much better than attempting to bring car into DC-hotel also provides shuttle (afternoon?)... More 

Helpful?
Thank L S
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear LS, We appreciate your compliments, positive recognition of our staff and feedback on our hotel. It is our utmost pleasure to serve you. We love knowing we achieved our goal in providing you with an overall exceptional experience. Your comments will be shared with our staff to encourage continued efforts of generous hospitality. We are anticipating your returning to... More 

Medford, Massachusetts
2 reviews
5 of 5 stars Reviewed September 4, 2013

This experience was wonderful! We stayed two nights and the location was easy to get to and the view was awesome . . .overlooking the Potomac. When we checked in I was a little concerned that we were on the 12th floor but it was not an issue. The elevators were always available and quickly took us from the lobby... More 

Helpful?
Thank Jeanne M
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Jeanne M, Thank you for your valued comments and feedback. Your taking the time to do so, is very much appreciated. We are glad you found the rooms to be clean and spacious, the views to be wonderful, our staff professional, and our location perfect for your itinerary. It is our goal that each guest would have a great... More 

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