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Crowne Plaza Hotel Old Town Alexandria

3.5 of 5 901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
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Crowne Plaza Hotel Old Town Alexandria
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Crowne Plaza Hotel Old Town Alexandria
Crowne Plaza Hotel Old Town Alexandria
Crowne Plaza Hotel Old Town Alexandria
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457 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mount Pleasant, South Carolina, United States
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The only reason I chose this hotel was it's walking distance to my corporate HQ. Stayed for four days. Room is okay, but they gave me a handicap room with no closet. I seriously doubt there were no other rooms available when my reservation was made. Amenities are shaky at best. Wifi is nonexistent. I couldn't log into anything. It's... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Was put in the most disgusting room ever with hairs all in the bathtub and on the bathmat and a mauled chair that looked disgusting. This place needs some management to step in. So awful. I travel for business for a huge company and will not be giving this hotel good feedback to my company. Hope to change hotels very... More 

Was this review helpful? Yes
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Stracent, Thank you for taking the time to write your review following your recent stay. We also thank you for choosing us. Your comments are taken seriously. We are sorry you were completely disappointed with your overall experience during your stay with us, while on business travel. We apologize if our staff service was not exemplary. We are currently... More 

Virginia
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After reading the reviews of this hotel I was very hesitant to stay here but am so glad I did. For this area it was a great deal. Walking distance to Old Towne and if you dont want to walk the hotel offers free shuttle every hour. The staff was very friendly and accomodating. The room looked like it had... More 

Was this review helpful? Yes
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear fiesty1, Thank you for your complimentary review of our hotel. We are happy that you were please with your accommodations, service and our location. It is our goal that each guest would have a great overall experience that exceeded your expectations. It was our pleasure to serve you. Thank you for choosing us. We'll look to see you again... More 

Onancock, Virginia
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights. Friendly, helpful staff. Very nice room. Free newspaper. Convenient location. We choose to park half a block away to avaid the parking fees -- so no big deal to us. Place was nearly empty it seeemed because of the holiday season. Will definitely stay here again. The ONLY issue we had was that Fox News was down:... More 

Was this review helpful? Yes 1
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear sister-cousins, Thank you for your comments and recognition of our staff. We love to know we have succeeded in making your stay a wonderful experience. It is our pleasure to serve you. We're glad you were entirely pleased with your overall experience during your stay as one of our valued customers. Thank you for choosing us. We thank you... More 

Southampton, Pennsylvania
Contributor
20 reviews 20 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rather than stay in the heart of Alexandria on King Street, we opted for a cheaper alternative at the Crowne Plaza. Well, we got what we paid for. The facilities themselves were adequate, including pay-to-park ($20/day), and a free shuttle to/from the RR airport, but the rooms were not very good. Comfort-wise the beds were fine, although there were stains... More 

Was this review helpful? Yes 1
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear DaddyO, Thank you for commenting on your recent stay with us. We look forward to hearing what our guest think of us and have experienced. We utilize your comments to better assist and serve our guest. We apologize you were not completely comfortable in your room due the noise from neighboring guest, we hope our Guest Representative were able... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 26, 2014

I prepaid for 2 hotel rooms 45 days in advance. When I checked in they asked for a card for incidentals. This morning I checked my bank account and there were 2 new charges one for $50 and one for $151. We only slept there....no internet and didn't even park there. I called as soon as I found out and... More 

Was this review helpful? Yes 1
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear AmyT, We do appreciate your comment and feedback on your recent stay with us. We're always ready to hear how we can better assist and serve our guest. So I first would like to apologize for for if you were not given full information of our check-in procedure upon checking in. Most hotels have fees that may be incurred... More 

San Francisco, California
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed December 12, 2014

Stayed for two nights. Good stuff • Person at check-in was professional and pleasant • Gym on the ground floor was ok, although… o the elliptical I used using was flashing a sign requesting a battery replacement. (I reported this issue to the front desk although I didn’t get the sense that the person was going to do anything about... More 

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Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear AnnFran20, Thanks for the observations and the feedback. We appreciate you taking the time to share your experience. We apologize you could not be completely happy with the quality of your room. We do have in place a strict policy for the safety and security for all our guests. Picture ID must be given to verify name on the... More 

Tacoma, WA
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed December 11, 2014

I had breakfast at the Crowne Plaza this morning at Chequers Restaurant. Their $15.00 buffet was arguably the worst buffet I have seen in many years. Red potatoes that were black, bacon made totally of fat, cheap and tasteless bagels and I could go on and on. On top of all that I paid $10.00 for 1 hour of valet... More 

Was this review helpful? Yes
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Travels_Widely, Thank you for taking the time to write your review following your recent stay. We also thank you for choosing us. Your comments are taken seriously. We are sorry you were completely disappointed with your overall experience during your stay with us, while here on business. We regret hearing that our friendly service was not a part of... More 

2 reviews
1 of 5 stars Reviewed December 6, 2014

I book 2 nights in this hotel thinking that I would be wonderfull but it was exactly the contrary i actually left early and only stayed one night; yes it was that HORRIBLE the rooms were so outdated w depressing lights it has like a 70s feeling w very old furniture in them besides that it doesn't include breakfast or... More 

Was this review helpful? Yes
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Patriciar, Thank you for taking the time to write your review following your recent stay. We also thank you for choosing us. Your comments are taken seriously. We are sorry you were completely disappointed with your overall experience during your stay with us, while on your vacation. We apologize if our staff service was not exemplary. We are currently... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 4, 2014

This hotel always has low rates and at first glance appears to need updating but after staying here several times - the staff has been very friendly, accomodating and helpful. They even upgraded me to the Presidential Suite for a week stay at the same rate I booked! The on-site restaurants are not great but there is a great b'fast... More 

Was this review helpful? Yes 1
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Tom L, Thank you for commenting on your recent stay with us. We look forward to hearing what our guest think of us and have experienced. It is our utmost pleasure to have served you. It is our goal to provide our guest with a great overall experience. We're happy that you were more than pleased with our staff,... More 

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Additional Information about Crowne Plaza Hotel Old Town Alexandria

Address: 901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
Phone Number:
Location: United States > Virginia > Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Old Town Alexandria 3.5*
Number of rooms: 253
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Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza

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