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Crowne Plaza Hotel Old Town Alexandria

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901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
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Crowne Plaza Hotel Old Town Alexandria
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502 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dublin, Ireland
Top Contributor
98 reviews 98 reviews
37 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Checked in for 4 nights on rewards for golf trip. Great checkin and good bar which we used. after 2 nights moved to a friends house and got the 2 nights points back, great staff and hotel is well located. Would return again. The best thing about the hotel is the front desk staff, very helpful, breakfast was a bit... More 

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Atlanta
Top Contributor
152 reviews 152 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Room was comfortable and had everything I needed. Lovely view of the Potomoc. Quiet location but walking distance to shops and restaurants. There is also a shuttle to the tourist area and the airport (National). Very nice park with walking/jogging trails across the street. No pool. Poor television choices/reception. Recommend walking to restaurants rather than dining in. Free wifi if... More 

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Indiana
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel and staff were very friendly but the hotel is dated and needs to be updated. Had to walk to the grocery for bottled water, but they did have shuttle to airport and metro. Uber also has good coverage. We had a nice time visiting King Street. I would visit again for a conference but probably wouldn't select for... More 

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Carnelian Bay, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice location. About 15 min walk to King Street district. The staff was ho-hum and not friendly. Didn't greet me or anyone else walking in. No smiles. Didn't ask how I was doing. Just waited for me to talk first. Gave me key to a room that was already occupied. Scary. Second room (4th floor) shared a wall with some... More 

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Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Tahoe_ski_family, Thank you for taking the time to share your experience with us. We are very happy to hear from our guest. Receiving constructive comments help to show us where we can work harder to serve our guest better. Thank you for bringing your experience to our attention. We train our staff to be responsive to our guest needs.... More 

2 reviews
1 of 5 stars Reviewed 1 week ago

I stayed here for business purposes last month. I have since complained and not received a satisfactory explanation. The location of the hotel, is in a wonderful spot, however the concerns below were unacceptable given that this is a major IHG hotel. 1. Room was not tidied / housekeeping did not even enter the room - phoned to find out... More 

Was this review helpful? Yes 1
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Ash A, Thank you for your candid review. We apologize that your recent stay did not meet expectations. Your comments are taken seriously. We are currently getting a capital plan formed to make the necessary improvements to refresh the hotel. We will share your experience with our Housekeeping Department to improve ways of serving our guest. Ensuring that our... More 

Allentown, Pennsylvania
Top Contributor
140 reviews 140 reviews
13 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great updated hotel. The room was clean, the staff was pleasant and the view was beautiful. One of the most pleasant surprises was a little relaxation kit on the bed with linen spray, foot cream for sore feet and some sleep inducing face cream. It was a nice touch that pushed the experience over the top.

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Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Corissa, Thank you for your complimentary review of our hotel. We are happy that you were please with your accommodations and the hotel's room appointed amenities. Thank you for recognition of our staff. We are happy you enjoyed your stay. It was our utmost pleasure to serve you. Thank you for choosing us, and hope to see you again... More 

Los Angeles, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was probably a solid three plus stars for me. The accommodations were comfortable and clean, and we were fortunate to get a river view which was fabulous. I traveled with my teenage son and it was both of our first time. The hotel was within walking distance (a good walk but shuttle service also provided) of Downtown Alexandria,... More 

Was this review helpful? Yes 1
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear Patricia, Thank you so much, for your comment we always look forward to hearing from our guest. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. Glad we were able to provide you with a service that was accommodating, affordable, clean and that were the best... More 

Vancouver, Canada
Top Contributor
55 reviews 55 reviews
40 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel at the beginning and end of our recent bus tour. First room was #409, which we didn't like because their A/C was very noisy. We turned it off but it turned itself back on after a while, so our sleep was disturbed and the front desk staff was not helpful at all when we called... More 

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Rochford, Essex, UK
Senior Contributor
49 reviews 49 reviews
46 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed May 29, 2015

This was not my first choice of hotel but Washington and area heavily booked when i needed to stay. After booking had read some recent review on the site that were negative so arrived at the airport with some trepidation. Shuttle at airport was very convenient and efficient. At the hotel check in was functional - although at this hotel... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review

Dear UK_Yankee_fan, Thank you for writing a review about your recent stay with us. We are very pleased that you liked our location, airport shuttle service and amenities in the room. On the other hand, please accept my sincerest apology for falling short of your expectations on this day. We appreciate you bringing this into our attention as this is... More 

Chelmsford, United Kingdom
Top Contributor
244 reviews 244 reviews
96 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed May 28, 2015

This is in a location almost on the water front walk way. We stayed 2 nights as part of a tour group. Our room was large with 2 big beds, choice of pillows too. Big bathroom that both of us could get in at the same time , good if one in shower and one using hand basin !! Free... More 

Was this review helpful? Yes 1
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