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Comfort Inn & Suites Alexandria

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5716 South Van Dorn Street, Alexandria, VA 22310
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Comfort Inn & Suites Alexandria
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Comfort Inn & Suites Alexandria
Comfort Inn & Suites Alexandria
Comfort Inn & Suites Alexandria
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306 reviews from our community

Traveler rating
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    50
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ocala, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stopped here as they are pet friendly. The room smelled like a dog had spent a week there! It was too late in the day to ask for a switch... But I should have. Fitness room was adequate and the breakfast was fairly good Stayed at a Comfort inn the next night which was GREAT ( Savannah Georgia )

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Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review

Jake, Thank you for deciding to stay at our hotel. We are pet friendly but normally we do a deep clean after each guest with a pet checks out to prevent carryover of pet scents. Thank you for letting us know of this problem, we will review our cleaning protocol to keep this type of problem from occurring in the... More 

Winter Haven, Florida
Top Contributor
152 reviews 152 reviews
22 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We didnt intend to stay in Virginia, but due to unexpected emergency, we had to. Comfort inn and suites was able to accommodate us very well. And with AAA we had good discount and restful stay at their King Suite. The suite have 1.5bath, king bed and queen sofa bed, tv, microwave and safe. Generally, it's a 4.5 rating room... More 

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Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review

We are very happy to hear that you had a comfortable stay at our hotel. Sorry to hear you had to make a stop due to an emergency but we are glad that we could provide you a place for a restful night before you resumed you trip. Please stop by and stay with us again on your next trip... More 

New York City, New York
1 review
2 of 5 stars Reviewed 1 week ago

Weary employees, slow service, unresponsive and inattentive staff. Questionable characters standing right outside the front door with open beer and alcohol bottles. Watch your belongings and valuables, lots of shady people around, pay $10 extra and go some place else more peaceful and secure.

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Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review

We are very sorry for the experience you described with slow service and people outside the front entrance. We will certainly work with our desk team as prompt courteous service is was we expect and you should get. Honestly, the 'guests' out front you described does not sound like our hotel, more like a Comfort Inn just north of us... More 

1 review
1 of 5 stars Reviewed 1 week ago

I left a brand new dress there I called right away was told I'd get a call back. 4 days and 3 phone calls later someone finally returned my calls only to be told it was " not recovered" I know 1000% it was left there very disappointed in the dishonesty of the housekeeping staff .

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Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review

Donna, Thank you for deciding to stay at our hotel during your recent trip to our area. I am very sorry to hear about the loss of your dress and the slow response you reported receiving to your phone calls. We take customer service very seriously and I would like the opportunity to investigate this thoroughly so I will send... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Comfort Inn & Suites, offered comfortable rest to weary travelers. Queen beds, and even pillows were great. Room was quiet and relatively large. Bathroom equally comfortable with plenty of room to spread out toiletries. Only complaint were the large numbers of cigarette smokers hanging around the front entrance to the non smoking hotel. And it would be nice if... More 

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Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review

Thank you for deciding to stay at our hotel and thank you for your kind comments about your stay with us. I am glad to hear that you found your room to be clean and comfortable. We are planning to build a smokers shelter further away from the front entrance to the hotel to make a more attractive location but... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

My husband and I just traveled to Washington D.C. with my elderly mom. We spent the first 2 nights of the trip at this hotel in Alexandria. Now, I realize that the Comfort Inn can in no way be classified as a 4 or 5 star hotel, but this one has a few extra drawbacks that others may not share.... More 

Was this review helpful? Yes 1
Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review

Thank you for deciding to stay at our hotel and for taking the time to let us know about your stay. I am glad to hear that you found your room to be clean and comfortable and our breakfast buffet generous. Please accept my apology for the staff issues you noted, rude or lax treatment of any guest at any... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

USED Maxi Pad IN BTWN t.p. rolls! Mildew in sink faucet, THUGS fist fighting in hall/rm next to us, LOW water pressure, Sucky pillows, Blood ON curtain, Ball in safe, Phn had goo & hair, Gap under door

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Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review

Please accept my apologies for the problems you noted that you found in your room. We are working with the room cleaner that was assigned to your room to ensure that there is no repeat of these issues. The guests who caused the disturbance in the hallway were ejected from the hotel as we don't allow that type of behavior,... More 

Arizona
Top Contributor
111 reviews 111 reviews
32 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here on a business trip...Rooms were clean, though in need of a little TLC (worn carpet, older bathroom fixtures). Pleasant surprise: Nice multi-port (USBx2 and ACx3) charger at bedside. Reliable wi-fi. Standard breakfast fare. Front desk staff was courteous, though not overly friendly...Shuttle driver was a little cranky on both days I used the shuttle, but at least he... More 

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Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review

Please accept my apology for the driver who was a little cranky and the not overly friendly desk clerk. This is certainly not the standard we expect of our team and we will work with all concerned to ensure that everyone on our team is clear about this. Thank you for staying with us, we truly value your business and... More 

1 review
4 of 5 stars Reviewed April 16, 2015

We are Choice Hotels rewards subscribers. We were upgraded to suites. Had free shuttle to Metrorail station. Suites were clean and well maintained. Breakfast well attended to. Staff friendly. Evening desk clerk very helpful on places to eat or order in.

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Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review

We are happy to hear that we fit the bill for your Bucket List trip to DC. It is great to hear that you enjoyed our staff and services, we will certainly pass your compliment onto our team. Please come back and see us again when you are ready for another bucket of DC. Scott McEwan General Manager More 

New York City
Contributor
13 reviews 13 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 14, 2015

We booked this hotel though Travelocity. This hotel is about 20 minutes on average from downtown Washington DC, weekend traffic included. It was quite easy to get to, and was in a ho-hum part of town. There is plenty of parking, which is such a godsend, and the reason why we chose an out of town hotel. If you don't... More 

Was this review helpful? Yes 2
Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review

I can only say wow, thank you for the very detailed and kind review of your stay at our hotel. I apologize for whatever mix up happened with your room reservation regarding the bed type. Weather it was due to Travelocity or not I am sorry it impacted your stay. By the way, all of the outdoor swimming pools in... More 

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