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Westin Alexandria

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400 Courthouse Square, Alexandria, VA 22314
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624 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Westin Alexandria
See the most recent reviews
Chesterfield, Virginia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 19, 2015

We only stayed one night and did not spend much time at the hotel. As with other reviews, the added fees for amenities with a hotel that is fairly expensive to begin with are not well received. Parking was $26 per day where you could come and go. As with another review I read, they tried to charge for 2... More 

Was this review helpful? Yes 1
WestinAlexndria, General Manager at Westin Alexandria, responded to this review

Dear Marc J, Thank you for staying with us recently and for taking the time to give us this feedback. Your concerns with the shuttle service schedule and parking cost are noted. While we do charge for parking ($26 per day ) we are careful to insure that we are priced competitively for this service. As best we can determine... More 

Munfordville, Kentucky, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 11, 2015

The staff was extremely helpful and courteous. However, I felt that the hotel was trying to chisel me out of my money, on top of high-end room prices. Wi-fi costs an extra fee; parking was expensive, with no good alternatives; a breakfast at the restaurant cost $ 85 for four people. Other meals went up from there.

Was this review helpful? Yes 1
WestinAlexndria, General Manager at Westin Alexandria, responded to this review

Dear Janet, Thank you for staying with us recently. While I was delighted to see your very positive comments concerning our staff, that clearly did not overcome your dissatisfaction with various costs you encountered with internet, parking and breakfast. My apologies that you were not more satisfied with your overall experience. We do make every effort to insure our pricing... More 

Jupiter, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 10, 2015

Travelled here for a friends wedding. In a great location. Close to Metro station to travel into DC. Whole Foods, Starbucks and Panera within walking distance. Comfortable rooms. QUIET!! hotel. Good fitness center for the health buffs. Close to airport as well. About a 15 minute cab ride or again, grab the metro.

Was this review helpful? Yes
WestinAlexndria, General Manager at Westin Alexandria, responded to this review

Dear AF, Thank you for staying with us recently. I was so glad to know that you enjoyed your stay, particularly the room, our Westin Workout facility, and our location. Hope to see you back again soon. Rich Casale General Manager More 

New York City, New York
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 10, 2015

I travel a lot on business and therefore find myself in a lot of hotel rooms. This bed is one of the most comfortable beds I have ever slept in. They do call it a "heavenly bed" and that is exactly what it is. The workout gym facilities is also top notch with a large room, nice new equipment and... More 

Was this review helpful? Yes
WestinAlexndria, General Manager at Westin Alexandria, responded to this review

Dear ScubaChickJamie, Thanks for staying with us recently and taking the time to share these comments. I was glad to know that you enjoyed the Heavenly Bed and our Westin Workout Facility. Your comment regarding the soap is well received. We do not normally replace it after one use so we will review this procedure again with our housekeeping department.... More 

Ramsey, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 26, 2015

I booked a package that included parking. Our plan was to see a Mets/Nationals Game and do some sightseeing in D.C. The metro is relatively close...which is great. The hotel offers a free shuttle service that will take you to the Old Town area. This worked well for us, except for on one first night. (The wait for the shuttle... More 

Was this review helpful? Yes 1
WestinAlexndria, General Manager at Westin Alexandria, responded to this review

Dear Monica, Thank you for staying with us recently and taking the time to share this feedback. I was glad to know that you were able to take advantage of our shuttle service despite the hiccup on the first night. It was nice to know as well that the club level served to enhance your stay. I hope we will... More 

Springfield, Missouri
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 22, 2015

I stayed here last month with a group of 8th grade students. The room was very nice, with nice amenities. The room was cleaned everyday. The hotel catered breakfast for our group daily, and it was very good. The pool was a good place for the kids to unwind. The gift shop is sparse if you forgot something. There is... More 

Was this review helpful? Yes 1
WestinAlexndria, General Manager at Westin Alexandria, responded to this review

Dear Barb, I was glad to know that you enjoyed your visit to our hotel with your group recently. Thanks for taking the time to give us your feedback on the stay. Hope to see you again soon. Rich Casale General Manager More 

Boston, Massachusetts, United States
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 22, 2015

The hotel itself is beautiful and in a convenient location to the metro. The front desk staff were unpleasant and snappy when I checked in, leaving a sour taste in my mouth for the rest of the stay. The valet was very nice, but seemed annoyed every time I needed to get my car. There was no doorman to help... More 

Was this review helpful? Yes 3
WestinAlexndria, General Manager at Westin Alexandria, responded to this review

Dear Bonnie Z, Thank you for staying with us recently and for taking the time to share your thoughts. I was disappointed to learn of the inconveniences you experienced and want to offer my sincere apologies. We clearly failed in a number of instances to meet some of your basic needs. This feedback will help us as we redirect our... More 

Buffalo Grove, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 16, 2015

We had a four night vacation reservation for a 2 bed room at the hotel. A few days prior to our arrival I received an email from the hotel "Experience Specialist" Adrian R. asking if there is anything he can do so that they can make our stay better. I answered him and let him know we will be arriving... More 

Was this review helpful? Yes 3
WestinAlexndria, General Manager at Westin Alexandria, responded to this review

Dear Miriam R, Thank you for staying with us recently and sharing this feedback. Needless to say, I was disappointed to learn of the many inconveniences you experienced and offer my sincere apologies. Our performance all the way around left a lot to be desired. Be assured we will take this constructive feedback and address the areas mentioned for improvement.... More 

Vancouver, Canada
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 14, 2015

After two bad experience in “The Nines" in Portland, I almost lost faith on Starwood franchise and try to avoid whenever I can, until this time I was booked to Westin Alexandria. The room is definitely clean and we didn't request housekeeping and received $5 coupon for dinning, a nice touch and this is the way I feel I am... More 

Was this review helpful? Yes 1
WestinAlexndria, General Manager at Westin Alexandria, responded to this review

Dear Kevin, Thanks for staying with us recently. We appreciate you taking the time to share so much about your experience and your great comments about the hotel. It was nice to know that you had an enjoyable stay and we will look forward to your return. Rich Casale General Manager More 

Martinsburg, West Virginia
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 12, 2015

This weekend getaway was for our 1 year anniversary. The hotel was in a nice part of town and a short walk to the metro station. For some reason Housekeeping never came and cleaned our room and changed out our towels (We were also out of toilet paper when we left in the morning). When we got back to our... More 

Was this review helpful? Yes 2
WestinAlexndria, General Manager at Westin Alexandria, responded to this review

Dear TravelingJohnB80, Thank you for staying with us. I was disappointed to learn about your experience with housekeeping and offer my sincere apologies. In researching this, it appears our housekeeping department was a bit overwhelmed with requests that weekend, thus causing some of our basic services to fall apart on us and impact you. Again my apologies. We can certainly... More 

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