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All 49 Alexandria hotels

Embassy Suites Alexandria-Old Town

3.5 of 5 Hotel   |   1900 Diagonal Road, Alexandria, VA 22314 (Old Town)
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83%
Ranked #13 of 49 hotels in Alexandria
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed April 27, 2011
guito4674 Brooklin, Canada
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828 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites Alexandria-Old Town
See the most recent reviews
Brevard, North Carolina
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 13, 2011

My husband and I arrived on Monday and had booked a Deluxe Suite. The first room we got 503 had furniture with pieces of wood missing. The mirror in the bathroom seemed to be an antique as part of it did not have reflection. Also it appeared as though doors in the bathroom vanity had been hacked off. The refrigerator... More

Was this review helpful? Yes 2
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

Thank you for taking the time to provide us with feedback regarding your stay at our hotel. We are appreciative of your comments and are pleased to announce that our hotel as a whole will be undergoing significant renovations over the next year, which will include all case goods in the rooms. We are uncertain, as to why you might... More

Brooklin, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 27, 2011

My familly and I stayed here for one night just this last weekend and wished we had of stayed here for the entire time of our stay. We originally stayed at the Westin for the first two nights but were very unsatisfied with where what the Westin turned out to be. I had read reviews about this Embassy Suites and... More

Was this review helpful? Yes 1
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

Thank you for your review. I am pleased that you had an enjoyable stay at our hotel and appreciate your kind words about our staff. As a hotel we strive to deliver excellent customer service along with exceptional product value to all our guests and are therefore pleased that you were satisfied. We look forward to your next visit. Best... More

Chambersburg, Pennsylvania
1 review
5 of 5 stars Reviewed April 26, 2011

Just back from a weekend in DC. We loved this property!! Unbelievable staff!!! This is one of the nicest and friendliest hotels I have ever stayed in. The location is incredible. Whenever we are in the area again, we will be staying here.

Was this review helpful? Yes
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

Thank you for taking the time to write this review. We strive to provide the best customer satisfaction, and are delighted when our guests recognize and acknowledge our staff. We look forward to your next visit to the Embassy Suites Alexandria. Best regards…Mary Anne Russell More

massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 22, 2011

Pros-one of the fews places with parking, across the street from metro, basically on historic King Street, spacious room, free hot breakfast, free happy hour, comfy bed, safe, quiet part of town, quick service, not crowded. Cons-parking garage is extremely tight, a little pricey at $24/ day, pool was tiny, no stairs for younger kids to access, lame lifeguard who... More

Was this review helpful? Yes 1
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

I’d like to thank you for taking the time to write this review. Without your input we cannot address issues that affect our guests. For security reasons all our staircases with access to rooms exit only to the exterior of the hotel. This prevents reentry during a fire alarm. The curtains of your room should close completely for your privacy... More

New York City, New York
1 review
4 of 5 stars Reviewed April 18, 2011

Traveled April 14-17 with an 8 and 13 year old for a spring break get-away. Thought the price was high (we paid $189 which included parking) but after the experience, it was worth it. We had a nice clean room. Hotel was quiet even though it seemed busy. Our two room with double beds was clean and well-attended to thorughout... More

Was this review helpful? Yes
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

I’d like to thank you for taking the time to write this review. Without your input we cannot keep striving to excel and exceed our customers’ expectations. I was very pleased to see that you had a pleasant stay at our hotel and look forward to your return. Best regards…Mary Anne Russell More

Olathe, Kansas
Top Contributor
130 reviews 130 reviews
91 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed April 5, 2011

I arrived at this hotel for my five-night stay, and was checked in quickly (and a bit early as well) by friendly front desk staff. My suite on the 7th floor was clean and nicely appointed. Beyond sleeping, I did not spend a whole ton of time in my room, but regarding other parts of the hotel: Breakfast - very... More

Was this review helpful? Yes 1
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

Thank you so much for your comments about our hotel. We appreciate specific input from our guests and use the information to continue to enhance our service and facility. Thank you for recognizing our hotel staff, as our team members strive to provide the friendliest service to our guests! I will address the fruit selection with our breakfast staff to... More

Columbia, South Carolina
1 review
2 of 5 stars Reviewed April 5, 2011

Parking 24.00 a day Internet 12.95 a day After arriving at the hotel we had looked for some hotel information ( have never stayed anywhere they didnt have some sort of booklet/binder with information) and couldn't find any so we went ahead and went on sightseeing. After coming back around 8:30 that evening we stopped at the front desk to... More

Was this review helpful? Yes
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

First, I would like to thank you for taking the time to provide valuable feedback regarding your stay at the Embassy Suites Alexandria. It appears that from the moment you arrived we failed to provide you with the attention and concern that as a guest in our hotel you deserved. As I am uncertain as to why the room information... More

Alexandria, Virginia
Top Contributor
86 reviews 86 reviews
30 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 4, 2011

I got there and once again my room was in a noisy area. The bellman came and helped me get to a more quiet room quickly. They're always willing to accommodate me. Room service also made me a vegetarian meal as well. Just a great stay for me once again. I also got a complimentary ride to the train station... More

Was this review helpful? Yes
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

I’d like to thank you for taking the time to write this review. It is always pleasing to have satisfied repeat customers! We look forward to your return. Best regards…Mary Anne Russell More

Portsmouth, Virginia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2011

We have stayed here many times. The last several times we've noticed a change. As usual, I ordered a cheese tray , a fruit tray,and extra towels for our room. The extra towels were there, but no food trays. When I called the desk, I was told that I had never ordered this. I did not want any extra charges... More

Was this review helpful? Yes
Beltsville, Maryland
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 25, 2011

Although we live about an hour's drive away, we chose Alexandria Virginia for my special birthday weekend; it was my husband's birthday the day before also. We always try to book and Embassy Suites for special occasions, as we love the atriums, breakfast, and evening managers receptions. This ES had the advantage of being walkable to Old Town (19 blocks... More

Was this review helpful? Yes 1
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

First off let me wish you a Happy Belated Birthday! As always we appreciate our guests’ candid comments and evaluation of our property. We are fortunate and pleased to offer the possibility of a discounted upgrade to our guests. This upgrade however, is pending availability at the check in time. We will look to the Front Office to address how... More

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Additional Information about Embassy Suites Alexandria-Old Town

Address: 1900 Diagonal Road, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria > Old Town
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Alexandria-Old Town 3.5*
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Also Known As:
Embassy Suites Alexandria-Old Town Hotel Alexandria
Alexandria Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Romantic Hotel in Alexandria #12 Business Hotel in Alexandria #12 Family Hotel in Alexandria
Hotel Class
Number of rooms
268

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