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All 49 Alexandria hotels

Embassy Suites Alexandria-Old Town

3.5 of 5 Hotel   |   1900 Diagonal Road, Alexandria, VA 22314 (Old Town)
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83%
Ranked #14 of 49 hotels in Alexandria
Certificate of Excellence 2013
A recent review
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726 people have reviewed this hotel

Traveler rating
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    86
    28
    13
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336
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites Alexandria-Old Town
See the most recent reviews
massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 22, 2011

Pros-one of the fews places with parking, across the street from metro, basically on historic King Street, spacious room, free hot breakfast, free happy hour, comfy bed, safe, quiet part of town, quick service, not crowded. Cons-parking garage is extremely tight, a little pricey at $24/ day, pool was tiny, no stairs for younger kids to access, lame lifeguard who... More

Was this review helpful? Yes 1
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

I’d like to thank you for taking the time to write this review. Without your input we cannot address issues that affect our guests. For security reasons all our staircases with access to rooms exit only to the exterior of the hotel. This prevents reentry during a fire alarm. The curtains of your room should close completely for your privacy... More

New York City, New York
1 review
4 of 5 stars Reviewed April 18, 2011

Traveled April 14-17 with an 8 and 13 year old for a spring break get-away. Thought the price was high (we paid $189 which included parking) but after the experience, it was worth it. We had a nice clean room. Hotel was quiet even though it seemed busy. Our two room with double beds was clean and well-attended to thorughout... More

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wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

I’d like to thank you for taking the time to write this review. Without your input we cannot keep striving to excel and exceed our customers’ expectations. I was very pleased to see that you had a pleasant stay at our hotel and look forward to your return. Best regards…Mary Anne Russell More

Olathe, Kansas
Top Contributor
125 reviews 125 reviews
86 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed April 5, 2011

I arrived at this hotel for my five-night stay, and was checked in quickly (and a bit early as well) by friendly front desk staff. My suite on the 7th floor was clean and nicely appointed. Beyond sleeping, I did not spend a whole ton of time in my room, but regarding other parts of the hotel: Breakfast - very... More

Was this review helpful? Yes 1
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

Thank you so much for your comments about our hotel. We appreciate specific input from our guests and use the information to continue to enhance our service and facility. Thank you for recognizing our hotel staff, as our team members strive to provide the friendliest service to our guests! I will address the fruit selection with our breakfast staff to... More

Columbia, South Carolina
1 review
2 of 5 stars Reviewed April 5, 2011

Parking 24.00 a day Internet 12.95 a day After arriving at the hotel we had looked for some hotel information ( have never stayed anywhere they didnt have some sort of booklet/binder with information) and couldn't find any so we went ahead and went on sightseeing. After coming back around 8:30 that evening we stopped at the front desk to... More

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wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

First, I would like to thank you for taking the time to provide valuable feedback regarding your stay at the Embassy Suites Alexandria. It appears that from the moment you arrived we failed to provide you with the attention and concern that as a guest in our hotel you deserved. As I am uncertain as to why the room information... More

Alexandria, Virginia
Top Contributor
84 reviews 84 reviews
31 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 4, 2011

I got there and once again my room was in a noisy area. The bellman came and helped me get to a more quiet room quickly. They're always willing to accommodate me. Room service also made me a vegetarian meal as well. Just a great stay for me once again. I also got a complimentary ride to the train station... More

Was this review helpful? Yes
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

I’d like to thank you for taking the time to write this review. It is always pleasing to have satisfied repeat customers! We look forward to your return. Best regards…Mary Anne Russell More

Portsmouth, Virginia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2011

We have stayed here many times. The last several times we've noticed a change. As usual, I ordered a cheese tray , a fruit tray,and extra towels for our room. The extra towels were there, but no food trays. When I called the desk, I was told that I had never ordered this. I did not want any extra charges... More

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Beltsville, Maryland
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 25, 2011

Although we live about an hour's drive away, we chose Alexandria Virginia for my special birthday weekend; it was my husband's birthday the day before also. We always try to book and Embassy Suites for special occasions, as we love the atriums, breakfast, and evening managers receptions. This ES had the advantage of being walkable to Old Town (19 blocks... More

Was this review helpful? Yes 1
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

First off let me wish you a Happy Belated Birthday! As always we appreciate our guests’ candid comments and evaluation of our property. We are fortunate and pleased to offer the possibility of a discounted upgrade to our guests. This upgrade however, is pending availability at the check in time. We will look to the Front Office to address how... More

League City, Texas
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 17, 2011

I'm sure this was a five star hotel at one time, now it's just a large, average hotel. It has some nice features that you are only going to find in large hotels, but it is really starting to show it's age. Our room key cards worked only intermittently. We had to change out cards 4 times during a 4... More

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wasot_gm, Manager at Embassy Suites Alexandria-Old Town, responded to this review

I would like to thank you for taking time to complete your review. I am very pleased to inform you that we will be undergoing renovations with several upgrades over the next 12 months. These will greatly enhance your experience both in the guest suite and public areas of the hotel. We also understand the need that our guests have... More

Champaign, Illinois
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 2, 2011

The Embassy Suites brand has provided a consistently traveler-friendly experience for as long as the brand has been in existence. The rooms are spacious, the free breakfast is unmatched in quality by any other hotel, the evening Manager's reception is fantastic to help unwind after a day of business or sightseeing, the lobby is welcoming, the elevators are fast, everything... More

Was this review helpful? Yes
wasot_gm, General Manager at Embassy Suites Alexandria-Old Town, responded to this review

First, I would like to thank you for taking the time to complete our guest satisfaction survey. Without your input we cannot keep striving to excel and exceed our customers' expectations. Thank you for your appreciative comments about our hotel and brand. We are fortunate that our hotel is being constantly upgraded and will be seeing new flat screen TV’s... More

Sioux City
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 24, 2011

I stayed at this Embassy Suites for business in October 2010. The place was very nice as all Embassy Suites are. The breakfast in the mornings is included in the price and very good. Lots of choices from pre-made items to made to order omelettes. Can get very crowded though so be sure to allow extra time in the mornings.... More

Was this review helpful? Yes
wasot_gm, Admin Asst at Embassy Suites Alexandria-Old Town, responded to this review

Thank you for your review. I am pleased that you had an enjoyable stay at our hotel. Please note a change that occurred in January 2011. The City of Alexandria awarded our hotel a license to serve free beer and wine to our overnight guests. This was good news as we had been awaiting this development for some time. For... More

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Additional Information about Embassy Suites Alexandria-Old Town

Also Known As:
Embassy Suites Alexandria-Old Town Hotel
Embassy Suites Alexandria-Old Town Hotel Alexandria
Embassy Suites Alexandria Old Town
Embassy Suites Alexandria
Alexandria Embassy Suites
Address: 1900 Diagonal Road, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Alexandria
#12 Business Hotel in Alexandria
#13 Family Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Alexandria-Old Town 3.5*
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