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Embassy Suites Alexandria-Old Town

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1900 Diagonal Road, Alexandria, VA 22314
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Embassy Suites Alexandria-Old Town
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1,088 Reviews from our TripAdvisor Community

Traveler rating
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    412
    128
    41
    19
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513
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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Denver, Colorado
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

When my wife and I made our reservations 5 months in advance of our trip, we didn't realize the open atrium design of the hotel would be a problem. Our first day of the trip we found they had put us in a room by the elevator. They then moved us to another room, which we found out was above... More 

Was this review helpful? Yes
kimberly_tilley2, Administrative Assistant to General Manager at Embassy Suites Alexandria-Old Town, responded to this review

Thank you for taking the time to write this review. We apologize your room location was not to your liking and you encountered a "surly" front desk. Your experiences are not the standard of excellence service we strive for. I would appreciate if you could contact me directly via email so we can discuss your concerns further. Kind Regards, More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

Everything was standard for a Embassy Suite stay with the 5:30-7:30 happy hour and open beverage staton, etc. checkin was fine as well. However, after returning from dinner it was one problem after another with horrible customer service. Our room as hot (80 degrees). When we called down they stated that engineering would be up. With kids to put to... More 

Was this review helpful? Yes 1
kimberly_tilley2, Administrative Assistant to General Manager at Embassy Suites Alexandria-Old Town, responded to this review

Thank you for your review. We apologize you had an unpleasant stay with us - your room was too warm, the premium beverage kiosk was broken and the front desk wasn't responsive to your concerns. This is not the exceptional level of service we are known to provide our guest. I would appreciate it if you could contact me directly... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Stayed for three nights with family. Great location near metro and Employees that did an excellent job. Rooms were comfortable and free breakfast was great to have each morning. Free shuttle around Alexandra was right outside. Would stay there again.

Was this review helpful? Yes
kimberly_tilley2, Administrative Assistant to General Manager at Embassy Suites Alexandria-Old Town, responded to this review

Thank you for your great review. We are happy you enjoyed your stay and the breakfast. In addition, you also found our staff to be attentive and accommodating. We hope you will stay with us again when you are in the Alexandria VA / Washington, DC metro area. Regards, More 

Robbinsville, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I would recommend this property to anyone! The property is centrally located, in Washington DC, with easy access from the highways and city center. Our room was very clean and spacious and the service was great! We stayed at the hotel during the Memorial Day celebrations, in D.C. and the hotel was packed, yet the staff was still able to... More 

Review collected in partnership with Embassy Suites Hotels

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Holly Springs, North Carolina
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here while celebrating the tenth birthdays of our two granddaughters. We chose the hotel for its location and were very happy with the proximity to the metro blue and yellow lines. The room was spacious enough for the four of us. The queen sized sofa bed was comfortable according to the children. Our king bed was comfortable as... More 

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Senior Reviewer
10 reviews 10 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Room was clean and spacious. Stayed with my wife and toddler. Breakfast was very good, and free drinks at happy hour was a a plus. Convenient to the Metro and to King Street which is where the action is.

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Tulsa, Oklahoma
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

With easy access to the Metro and great dining options just a walk down King Street, this hotel is great for a family visit to the nations capital. After enjoying the monuments take a short train ride back to the hotel and relax.

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Took the family to DC but wanted to be able to escape at night back to a quieter place. Bingo! This hotel is across the street from the Metro and 4.00 and 20 min you're in DC. The metro is clean and safe. Also at this location is a free trolley to take you around Old Town, free breakfast, and... More 

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Sterling, Virginia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Embassy Suites Alexandria-Old Town has a prime location if you're looking to tour DC without actually staying in DC. The Metro is practically right next to the property so you can go anywhere in DC very easily. If you have a car you can drive to DC in minutes. And of course you can enjoy a lot of the... More 

Was this review helpful? Yes 2
PA
Top Contributor
115 reviews 115 reviews
42 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

Well, of course, the location could simply not be better. Self-park right there. Trolley stop and Metro - right there. The room we had (6xx) was showing its age. The common areas are in good shape. The fountain in the center was dry the whole time. No sign, or explaination. And, of course, THE BIRDS. Birds fly all over the... More 

Was this review helpful? Yes 1
kimberly_tilley2, Administrative Assistant to General Manager at Embassy Suites Alexandria-Old Town, responded to this review

Thank you for taking time writing this review. We are conveniently located across from the subway station which can take you to the monuments and other sites in DC and the trolley (free) which travels up and down King St. Yes....on a couple of occasions we do have birds fly into our atrium and I am happy to report we... More 

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