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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

2.5 of 5
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200 Blue Stone Rd., Alexandria, VA 22304
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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
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Ranked #33 of 50 Hotels in Alexandria
A recent review
3 of 5 stars reviewed 4 days ago
Lindsay P Kingston, Canada
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89 reviews from our community

Traveler rating
    44
    23
    7
    8
    7
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17
8
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kingston, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This was a very basic, clean hotel. Decent price compared to others in the area. My only complaints were that the metro and any restaurants are a long, long walk! If you have a car, it's a great location, short drive to metro, restaurants, old town and dc. Also, terrible beds. But staff was friendly and hotel was clean, so... More 

Was this review helpful? Yes
North Little Rock, Arkansas
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at this location based on price and close proximity to Washington DC. To say this property exceeded my expectations would be an understatement. The amenities were standard. One night we needed a knife and they had an entire place setting with cutlery at the front desk as promised. The staff was quirky but eager to please, from the... More 

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Aguascalientes, Mexico
2 reviews
4 of 5 stars Reviewed 1 week ago

I arrived very late to my room, unfortunately the room I got had a problem with the fire alarm which was beeping every 2 minutes very very loud. I called the reception and the reception guy came immediately to try to fix this problem. He could not fix it so he gave me another room, so I could get some... More 

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Alexandria, Virginia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a very pleasant stay, this was my second visit and stayed for more than a month on both occasions. The staff is also very friendly and helpful, especially Isael who took care when I wanted my room changed to the ground floor for easier access.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with your accommodations and our friendly and helpful staff. It’s very rewarding for us to hear how our staff was able to make you feel at home. Thank you again for your kind words. The staff and I would love... More 

Alexandria, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been in this hotel for many months for work. I am always acknowledged and greeted with a friendly staff. Sarah (Management Personnel) always goes out of her way to speak to everyone and for some reason has an excellent memory. If i have a situation or problem that arise, she is always willing to go out of her... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. Thank you for recognizing the great service our staff provided. I truly appreciate your kind comments regarding your stay and our clean and quiet rooms. Thank you again for posting your review. I do hope that you will return to our hotel, or any... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

We normally stay at Mariott but had to have somewhere to park a small moving truck and I regret the decision to stay here. Dirty, plywood mattress, very worn and dated interior and exterior and I paid 140 a night!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding our hotel is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will investigate the matter to make sure your experience is not repeated. Our team is committed to satisfying our guests, so we... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I've stayed in ESA Eisenhower for only one night, at Check in I was greeted very nicely by a gentlemen named Isael. He was very nice and helpful, he provided me with that home away from home feeling. When I needed plates, cups, and other cooking utensils he was very deligent with it. The night laundry Toure was a bit... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our front desk staff and the service they provided at check-in; however, we apologize that our night staff did not provide dishes at your request. In response to your feedback, I am personally going to use your feedback as... More 

nyc
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Let me tell you first about the pros: 1) Sarah at the front desk is friendly, cordial and extremely helpful. 2) Nazzir is also very good at his job. 3) Great location- close to metro, Old Town Alexandria, Washington DC and surrounding areas. Cons: 1) bed is extremely uncomfortable...the mattress is very hard. Extra padding or new mattresses would be... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the amenities of the hotel is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will strive to update these amenities moving forward. Our team is committed to satisfying our guests, so we... More 

Jenkintown, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Great value. It was clean and comfortable. It is a great location. Adequate breakfast included which is a bonus. Friendly staff. If you want fancy,this is not the place; look elsewhere. But we'll stay again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to hear that we were able to provide you with a comfortable stay at a great value. I’m also glad that you enjoyed our grab-and-go breakfast and our staff provided you with friendly and accommodating service. The staff and I would like to... More 

Salt Lake City, Utah
1 review
1 of 5 stars Reviewed 4 weeks ago

A co-worker and I shared a room in this hotel for 6 nights for a conference. I travel to Washington DC about twice a year for business. We booked on Priceline, so we weren't able to select room type. After this hotel was selected, I called the front desk to ask for a room with 2 beds, and they said... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

The staff and I read your comments about your stay with us. The situation you described is unacceptable and I am deeply sorry for your experience. Please accept our sincere apologies for the service you received at our location. In response to your feedback, we will review our policies and procedures with our staff and stress the importance of providing... More 

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