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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

2.5 of 5
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200 Blue Stone Rd., Alexandria, VA 22304
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1 room 1 guest
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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
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99 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Garner, North Carolina, United States
Level Contributor
93 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Dealt with the hotel during our recent DC trip and can attest to the superior customer service of General Manager Nasir Ahmed. Prompt response with resolution. Much appreciated. When management uses any opportunity to make a great impression, customers notice!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to read that we were able to accommodate your needs with a home away from home experience. I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you... More 

Cary, North Carolina
Level Contributor
139 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed July 28, 2015

Are you kidding me this is an extended stay that has a full kitchen with not a single item in it!!!! I thought I misheard the clerk when I checked in but there is NOTHING in the kitchen and there is not even a glass in the hotel room. You have to go downstairs and "request" a glass from the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize that our amenities were not to your satisfaction. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please do not hesitate to... More 

Virginia
1 review
3 of 5 stars Reviewed July 15, 2015

PROS: Very nice staff members; clean rooms; comfortable bed CONS: Misleading advertising; train generated sound and vibration; lack of promised breakfast; bait and switch broadband internet access, distance from amenities My employer chose this hotel for my 9 day business trip based on price. The work that I do requires me to upload information daily via the internet. The advertised... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our staff members, clean rooms, and comfortable bed; however, we apologize that our amenities were not to your satisfaction. I will discuss your comments with the team, and we will share your comments with our corporate office. Please do... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2015

I stayed her July 3 because it was one of the affordable places near Washington D.C. After a long ride from Boston, I found my stay at this hotel pleasant and comforting. The hotel staff Adama did an amazing job explaining how to transport on the metro, checking us into our room, and explaining the admenities included in the hotel.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

Thank you for choosing our hotel for your recent lodging needs. It is so rewarding to read that you were satisfied with the cleanliness of the room and that Adama met your expectations during your stay. I will definitely share your comment with Adama, as well as the rest of the team. Thank you again for your review. We look... More 

Ottawa, Canada
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 7, 2015

Spent one comfortable night here. Rooms were perhaps a bit dated, but were clean within an inch of their life. Bed was comfortable. Didn't experience noise except for hallway doors. The breakfast however was the absolute weakest I have ever seen where "Included Breakfast" was indicated... essentially a bowl of fruit, some prepackaged muffins, packages of instant oatmeal, and some... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that there is room for improvement with the breakfast we provide. We are sorry for this issue, and will look into ways to improve in this area. We are extremely happy to read that we provided you with... More 

Brookfield, Ohio, United States
1 review
5 of 5 stars Reviewed July 1, 2015

The gentleman who checked us in was so very nice and incredibly polite. It was refreshing being so far from home to know that there was nice people even in such a big city. Room was good too but what stood out was the customer service.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

Thank you for posting such a great review of our hotel. I am glad that you were pleased with your room and the great service you received from our staff. I will be sure to share your kind remarks with our entire team. Thank you again for your feedback. We hope to see you again, should your travels bring you... More 

esher
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 22, 2015

We only stayed a night, but the hotel was easy to find, had plenty of free parking, reasonably good WiFi, a good sized room and accepted a pizza delivery order for us. The only slightly strange thing was that there were no water glasses in the room....you have to request a pack of anything you want from reception and they... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our dishware policy was not what you expected. Still, I am glad to hear you had a good stay overall. I’m thrilled you found our hotel to be a good value! Thank you again for posting your review. I do hope that you will... More 

Petersburg, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015

I chose this hotel because of its price and its proximity to Washington DC, and found myself very pleasantly surprised. The lobby and my room had quite a homey feeling and was both very clean. I loved that this location was so nearby the metro and I could easily travel to DC. Also the staff was so very helpful and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

Thank you so much for sharing your experience with us. It is so rewarding to read that you enjoyed our convenient location, friendly staff and our comfortable accommodations. Thank you for your comments. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Kingston, Canada
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 19, 2015

This was a very basic, clean hotel. Decent price compared to others in the area. My only complaints were that the metro and any restaurants are a long, long walk! If you have a car, it's a great location, short drive to metro, restaurants, old town and dc. Also, terrible beds. But staff was friendly and hotel was clean, so... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and our great value. We appreciate you letting us know about the bed not being comfortable and we are sorry for this issue, but are happy to read that we provided you with a good stay... More 

North Little Rock, Arkansas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 19, 2015 via mobile

I stayed at this location based on price and close proximity to Washington DC. To say this property exceeded my expectations would be an understatement. The amenities were standard. One night we needed a knife and they had an entire place setting with cutlery at the front desk as promised. The staff was quirky but eager to please, from the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this review

Thank you so much for your glowing review of our property. I truly appreciate your comments regarding our friendly staff, accommodations and relaxing atmosphere. It is so rewarding to read that you had a great stay with us and that we exceeded your expectations. Thank you for your comments. We look forward to seeing you in the future, should your... More 

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