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Extended Stay America - Washington, D.C. - Alexandria - Landmark

2.5 of 5
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205 North Breckinridge Place, Alexandria, VA 22312
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Extended Stay America - Washington, D.C. - Alexandria - Landmark
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Ranked #39 of 50 Hotels in Alexandria
A recent review
4 of 5 stars reviewed 3 days ago
GuardianTiger Concord, New Hampshire
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78 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Concord, New Hampshire
Level Contributor
1 review
4 of 5 stars Reviewed 3 days ago NEW

This is not a 4 star hotel, this is a short/long term residence hotel. I have stayed in similar type locations in the past and this location is pretty good. There were some down sides and they were, mold on the ice cube tray and along the molding in the freezer but I didn't use it so it really wasn't... More 

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1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

Booked this room for 3 nights and 4 days! Staff was very unpleasant and unprofessional! My bed sheets were dirty, the room smelled and I found a used comdum rapper next to the double bed my 8yr old son was sleeping in! I informed a housekeeper since no management was available and she laughed.I will never stay at this hotel... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

Thank you to Kidi and also Zerbruk!! Your staff has been absolutely amazing to work with! Friendly, helpful and a great place to stay!!! I would recommend this hotel to everyone! The hotel is nice, clean and the staff was wonderful! We had a large group and many changes and they went out of their way to help us! We... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Landmark, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am so happy that you enjoyed our friendly staff and your clean room during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the opportunity... More 

Greenville, South Carolina
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 21, 2015

I booked a king, non-smoking room for four nights in May, 2015 I got a room with two double beds that smelled of cigarette smoke. I had the desk clerk come up to the room after checking in and she claimed she couldn't smell the smoke. The next morning another clerk had no other rooms available. The following night we... More 

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Tremont, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 18, 2015

The front desk clerk, when we first arrived was not very pleasant, we were told that we would be charged for the entire stay upon checking in, which was never told to us before. When (finally) getting to the rooms, we were very disappointed. There was nothing in the kitchen. No dishes, silver wear, coffee pot. Nothing. A completely empty... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Landmark, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the check-in, service and cleanliness issues you experienced is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have trained, coached and held our staff accountable to ensure your... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 14, 2015 via mobile

i travel a lot and I stay at hotels but I have to say that I have yet to find a friendlier, nicer, and customer focused representative as I have seen at this location in Alexandria. This is mostly due to the new manager mr Zerbruk. I have been here before and now he had taken over this place has... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Landmark, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the service, safety and cleanliness of our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Pasadena, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 21, 2015

This was the worst experience at a hotel I ever had. The staff was not very friendly. We found bed bugs and they did not seem to concerned about it. Also don't take any food to your room you will have ants coming out of the woodwork. again they were not to concerned about it. . I was not moved... More 

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Spruce Grove
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 17, 2015

Stayed here April 8 through 12 2015. Non existent front counter help. Won't even call a cab for you.. The "free breakfast" is a joke. A small bed side table in the lobby with coffee some random fruit and some make it your self packages of oatmeal. Not 1 but 2 signs on the 3 foot long table to only... More 

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1 review
3 of 5 stars Reviewed April 9, 2015 via mobile

Unsatisfactory.we don't want to stay next time in the same hotel.the staff need training about customer service.The lobby has no couch I sat in the bench outside raining because the two chairs has two guys seating on it.

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1 review
5 of 5 stars Reviewed March 14, 2015

After having a very difficult time with Hotwire and changing my reservation, being told there was nothing they could do to help me, Bruk from Extended Stay of America made my day!!! He answered my call with the best attitude, ready and willing to help me with my trip. He was incredibly friendly and assisted me with my request from... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Landmark, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the friendliness of our staff and that we were able to provide you with a great experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you... More 

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