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Extended Stay America - Washington, D.C. - Alexandria - Landmark

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205 North Breckinridge Place, Alexandria, VA 22312
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Extended Stay America - Washington, D.C. - Alexandria - Landmark
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85 Reviews from our TripAdvisor Community

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Locust Grove, Virginia
2 reviews
1 of 5 stars Reviewed 1 week ago

This was a bad experience, the clerk had a heated argument with a customer while I stood there. I felt unsafe. The young man claimed someone stole $500 from him and he wanted to go into the mans room. The clerk said no and he didn't care if it was a million he couldn't let him in someone elses room... More 

Helpful?
Thank Susan M
Westport
Level Contributor
7 reviews
1 of 5 stars Reviewed November 14, 2015 via mobile

The staff was extremely rude had no idea about anything going on, the beds were extremely uncomfortable. .. the hotel smelled like weed the air conditioning unit was so loud it wasn't even worth it to have it on, the towels were really hard and it was definitely not worth the money spent.

Helpful?
Thank Laura P
Arrington, Virginia
1 review
5 of 5 stars Reviewed November 3, 2015 via mobile

The rooms are perfect the customer service by far best among all customer service. Salema, Bachir and AKI Have The Best Service EVER. Rooms are very clean staff is 5ge best. Location is the key. Room service is ubove the rest

Helpful?
Thank T S
Berlin
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed September 7, 2015

OK, it's a two-star hotel and you get what you pay for. But such a disappointment. From the incompetent and lengthy check-in and assignment to a room that was already occupied to the long wait for the miserable free "breakfast" to be replenished, this was an unhappy experience. The room I eventually landed in was darkly decorated and unpleasant. Thankfully... More 

Helpful?
Thank Szymanowski
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Landmark, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that it took a long time to check you in and that you were not satisfied with the room appearance. Your comments were reviewed by the staff, and we will coach our team and... More 

Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 21, 2015

Located in a quiet area across from I95, Strayer University and Cameron Run Regional Park, which by the way, is too expensive and not worth it; it needs to be cleaned. I digress, ESA was kewl, wish they had sidewalks in the parking area instead of having to walk in the dirt. Bed and pillow; comfortable. Continental breakfast available from... More 

Helpful?
1 Thank Shear B
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Landmark, responded to this review

The staff and I read your review, and would like to thank you for writing such great comments about our hotel. I’m glad that we were able to accommodate your needs with our convenient location. I’m thrilled we were able to provide you with a home away from home experience. Thank you again for your kind words. The staff and... More 

1 review
5 of 5 stars Reviewed August 11, 2015 via mobile

Clean room. Wonderful customer service. My stay was short but it serves the purpose. Thank you Kidi and Mr. Zerbruk, the hotel manager who greeted us with great smile. I was looking how to get to DC with a metro and Kidi gave me a print out driving direction with out hesitation. Thank you all.

Helpful?
Thank Eshetu M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Landmark, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your... More 

Alexandria, Virginia
1 review
5 of 5 stars Reviewed August 4, 2015 via mobile

I arrived at the this hotel late night.The hotel clerk helped us to chicken quickly we lOVED the room. Near by shooping center and bunch of restaurant. I will definetely stay here, if my future trip brings me to the area.

Helpful?
Thank Atsibha M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Landmark, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about the hotel and our location to nearby restaurants and convenient stores. I am glad to read that you were pleased with the service you received by associate as well. Thank you again for choosing Extended Stay America. We hope to see... More 

Concord, New Hampshire
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 28, 2015

This is not a 4 star hotel, this is a short/long term residence hotel. I have stayed in similar type locations in the past and this location is pretty good. There were some down sides and they were, mold on the ice cube tray and along the molding in the freezer but I didn't use it so it really wasn't... More 

Helpful?
Thank GuardianTiger
1 review
1 of 5 stars Reviewed June 23, 2015 via mobile

Booked this room for 3 nights and 4 days! Staff was very unpleasant and unprofessional! My bed sheets were dirty, the room smelled and I found a used comdum rapper next to the double bed my 8yr old son was sleeping in! I informed a housekeeper since no management was available and she laughed.I will never stay at this hotel... More 

Helpful?
Thank Wowitshorrible2015
1 review
5 of 5 stars Reviewed June 3, 2015

Thank you to Kidi and also Zerbruk!! Your staff has been absolutely amazing to work with! Friendly, helpful and a great place to stay!!! I would recommend this hotel to everyone! The hotel is nice, clean and the staff was wonderful! We had a large group and many changes and they went out of their way to help us! We... More 

Helpful?
Thank Missy C
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Landmark, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am so happy that you enjoyed our friendly staff and your clean room during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the opportunity... More 

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