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Renaissance Austin Hotel

#64 of 190 Hotels in Austin
Certificate of Excellence
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9721 Arboretum Blvd, Austin, TX 78759
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573 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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There are newer reviews for Renaissance Austin Hotel
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Plano, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

I was visiting the hotel for business a few weeks ago. I really enjoyed my stay in the hotel. Very close to my meeting locations. Nice staffs in the concierge. Thanks Karyn for your great service. Try Happy Hour in Eddie V's Prime Seafood which is located in 1 min drive. I will definitely go back to the hotel.

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Southlake, Texas
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check in was professional and efficient, many bell staff to help if needed. Self parking was free but a little confusing as they first directed us to park in the open air parking lot; only upon walking back to hotel did we see the garage and ask if we could park in there (severe weather that weekend) and they said,... More 

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New Orleans, Louisiana
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was visiting this hotel in consideration for a conference in 2018. The location of the hotel is great in NW Austin. There are lots of restaurants close by within walking distance, with the hotel located in the Arboretum. There is plenty of FREE parking next to the hotel and in the garage next to the hotel. There is a... More 

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Trophy Club, Texas
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I arrived at this hotel and couldn't even hear the desk clerk due to jackhammering. Imagine the sounds, smells and dust inside a floor to ceiling ATRIUM-style hotel under construction. No indication anywhere online that this hotel was having work done, but the front desk had a letter from the ENGINEERING department (explaining the construction would continue all day, every... More 

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Rob G, General Manager at Renaissance Austin Hotel, responded to this review

Thank you for taking the time to share your recent experience at the Renaissance Austin Hotel with us. I hope that you received the correspondence from our Front Office Supervisor that was sent in regards to your concerns. If for some reason you did not receive it, please contact the hotel directly at 512-343-2626. I hope you will consider the... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Hotel is beautiful, staff is helpful, but the restaurant in the center of the hotel is under construction till August. The jack hammer noise will be very loud during the day. You have to leave to enjoy breakfast or lunch. The noise is too loud.

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Rob G, General Manager at Renaissance Austin Hotel, responded to this review

Thank you for taking the time to share your recent experience at the Renaissance Austin Hotel with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires... More 

Boca Raton, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Renaissance Austin was a rather odd mix of excellent and effective service from all the hotel personnel while having relatively few amenities to offer guests. Sorry, but that's the way it was. I was at the Hotel for a meeting lasting 5 days in late May-1 June. The hotel was way out in the middle of nowhere in North... More 

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Brisbane, Australia
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I attended a conference at the Renaissance in May (did a review back then but didn't seem to get posted for some reason). I can't recommend this Hotel highly enough. The friendly staff really make your stay an enjoyable one. In particular Lexi, Sarah, Kim, Pooja & the other girls at the Reception who go out of their way to... More 

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San Antonio, Texas
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was at the Renaissance for a conference. It was a wonderful stay! The patio is incredible, so have a drink out there before you leave for dinner. Our team had a great stay. The rooms were clean and the staff was professional and polite. We were able to stay in adjoining rooms, which was fun too! I'll definitely stay... More 

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Woodville, Texas
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 23, 2015

Whew! If you want to be surrounded by beautiful things and sleep in feathers then this is your kind of place! Let me tell you! This Hotel is awesome! Now, keep in mind they charge you for everything including wifi but lavish it is! It seems to me though if you pay top dollar for a room it seems like... More 

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Fort Worth, Texas
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 22, 2015

Renaissance has always been top notch in customer service. I recently had to extend my stay by one day and the website stated they were booked. I directly contacted the management and they made accommodations for an extra day as requested. Great location, great customer service and great satisfaction all around.

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