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All 187 Austin hotels

Crowne Plaza Austin

3.5 of 5 Hotel   |   6121 North IH 35, Austin, TX 78752
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Ranked #51 of 187 Hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed October 20, 2011
lee s Abilene, Texas
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647 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Austin
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Abilene, Texas
1 review
5 of 5 stars Reviewed October 20, 2011

An uncontrollable event at the hotel was the lead in to a situation that could've gone very bad but was thwarted by one of the friendliest people that I've had the pleasure to meet. It's refreshing and reflects a positive image of your hotel to employ people that can handle situations with the grace and understanding that was provided by... More

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Pipe Creek, Texas, United States
1 review
5 of 5 stars Reviewed October 18, 2011

while staying at the crowne plaza i left a binder on my hood of my vehicle that contained a large sum of money the front desk worker ASTRID was a ton of help and instrumental in helping me to recover my lost items crowne plaza is very lucky to have such a dedicated employee i look foward to staying at... More

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Fort Worth
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2011

We have been going to this hotel for years. Usually very full, but they still treat everyone well. Roy does a great job taking care of everyone. Great to have a refrigerator.

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Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 13, 2011

I recently held registration for an event at this property. The staff there were extremely helpful and friendly. Everything went quite smoothly thanks to their efficiency. In particular, Roy, the concierge/driver, and Edalma, our contact for the event went over and above in their assistance. I was quite satisfied!

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Dallas, Texas
1 review
5 of 5 stars Reviewed October 12, 2011

Gary greeted me and my husband and assisted us with our check in. He was very pleasent to talk to. He assisted with all our needs. It's really nice to know we can get good customer service when you enter a hotel. Great Job GARY

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Fort Worth, Texas
1 review
5 of 5 stars Reviewed October 10, 2011

Through my work I often stay at the Crown Plaza in Austin. Wanda in Food Sevices at the Executive Lounge is always courteous and helpful.

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Corpus Christi, Texas
1 review
4 of 5 stars Reviewed October 9, 2011

I always try to stay at this hotel as it is always comfortable with friendly service to accomodate my requests. It is within walking distance of some very good restaurants if you choose or just use the excellent full service restaurant and bar. Gary at the Hotel Desk and Wanda in Food services at the Executive Lounge were both very... More

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Houston, Texas
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 8, 2011

I was referred t the Crowne Plaza by a Friend and was excited with my accomodations,but wait the next day disaster hit all week.I was in the Bar checking my email ,I finished and told the Mgr himself I was taking my laptop to my room and I would be right back to eat dinner. by the time i got... More

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Texas
Top Contributor
56 reviews 56 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed October 8, 2011

My husband and I booked this property on Hotwire at a ridiculously how rate, but when we checked in Gary and Astrid at the front desk made us feel like VIP's. Our Hotwire rate had us in a room with two doubles, when when I mentioned to Gary and Astrid how much my husband and I enjoyed sharing a king... More

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Galveston, Texas
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 2, 2011

Upon entering our room we noticed the TV remote not working and no signature Crowne Plaza sleep package (lavender spray, mask, ear plugs, sleeping CD, etc.) that's supposed to be in every Crowne Plaza room. When maintainence arrived, he discovered that the TV itself was broken and stated "It's just the volume control that's broke but I'm sure you don't... More

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IHGCare, Guest Relations Manager at Crowne Plaza Austin, responded to this review

ScottTX, Thank You for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Crowne Plaza around. It sounds like we fell below your expectations. We take all reviews positive and negative very serious, and your feedback will help us improve for... More

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Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza

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