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Crowne Plaza Austin

#31 of 191 Hotels in Austin
Certificate of Excellence
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6121 North IH 35, Austin, TX 78752
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1 room 1 guest
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Crowne Plaza Austin
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862 Reviews from our TripAdvisor Community

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Traveler rating
    425
    238
    105
    55
    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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    (862)
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There are newer reviews for Crowne Plaza Austin
See the most recent reviews
Joliet, Illinois, United States
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 24, 2013

Love the sheets and pillow cases. I sleep well here, when there aren't kids partying here on the weekends. They seemed to make an effort when people spoke up about them being loud, but still I think large groups come here on the weekends. Maybe call ahead and ask if they have a band/college trip/dance group scheduled the weekend you... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I promise you, that upon your next visit, we will have a solid handle on the kids and the commotion you experienced. I am pleased that you enjoyed most other aspects of your stay with us. We hope you continue to choose the Crowne Plaza Hotel and we look forward to your return. Randy Brunnemann... More 

Odessa
1 review
5 of 5 stars Reviewed March 11, 2013

Not only were the rooms very nice and clean but the staff was amazing. Starting from the check in to checking out. I want to commend the following staff, Marquise, Armando, Dora and Yolanda. They all treated me so well and took care of all our needs. I wish I had gotten the names of the wait staff in the... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for you great review of our hotel and our associates. I never get tired of hearing about our associates who provide outstanding guest service to all our guests and visitors. I will post your review for the rest of the staff to see and will make sure each of the people you mentioned has a copy. We all... More 

Dover, Delaware
1 review
5 of 5 stars Reviewed March 7, 2013

The staff really made my business trip a vacation! Tim, Brandon, Wanda, the drivers, the day time bellman, Seeura and Laurisa provided great customer service. (Spelling of names may be wrong but all part of daytime front desk staff. Wanda works Breakfast on the executive floor and made sure my day started on a good note. My room was large,... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

I really appreciate your kind words and your review of our hotel. I will thank each and every one of the associaes you mentioned and will post your review so all their fellow associates can read it as well. I'm always pleased to know that my staff consisently works hard at providing the best guest service they can. We hope... More 

Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 6, 2013

I stayed here for a large conference. The room was clean and very comfortable. The rest of the public areas were also clean and well maintained. A couple of issues: The wifi was very slow. I kept getting dropped from the interrnet. In the morning, the shower was barely warm. The food at the banquet was very good, but the... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your comments regarding your stay. I have asked my Food & Beverage Manager to look into your concerns with the food service. I can assure you that we will follow up on them. I would also like to apologize for the shower and wi-fi issues. We have recently upgraded our wi-fi and I have not had any... More 

Longview, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

Stayed at this hotel from Feb 22-Feb 24th. The service we got all around was great. Room was comfortable and affordable and super nice! Tamara in the Grille was AWESOME! Always made sure the coffee pot was full and went over and above with her service! Coming back in a couple of months with my husband!

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review of our hotel. I will make sure I post your comments for all our associates to see and I'll make sure Tamara gets a copy. I am always pleased wihen our associates provide AWESOME service. We all look forward to your return. If there is anything I can do when you're next here please feel... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 25, 2013

I stayed at this Crowne Plaza for my Austin Livestrong Marathon with my fiancé and our friend. The hotel was very accommodating and let us have a late check out time at 1pm. Gave us time to take a quick nap and clean up before going back home. The room is very clean and spacious. I loved that they have... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your kind review of our hotel. Our staff strives to continually provide the very best service to all our hotel and I appreciate them being recognized. I hope you will continue to choose the Crowne Plaza during your visits to Austin. Thank you again, We hope to see you again soon! Randy Brunnemann General Manager More 

Austin, Texas
1 review
5 of 5 stars Reviewed February 24, 2013

I recently planned another banquet meeting for about 50 people at the Crowne Plaza Hotel in Austin. The staff from Elynna, Jasmine and Miquel were supper to work with and very much concerned with attention to detail. The food was excellent and all my requests for assistance, room layout, timing of meal and service was exactly as I requested.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

I appreciate your kind words and review of our hotel. Our meetings staff will be happy to hear their efforts are being noticed. I hope you will consider our hotel for any future meetings.. We hope to serve you again very soon. Randy Brunnemann General Manager More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 24, 2013

Tamara in the restaurant went above and beyond. By far the best service from any hotel even the top one's. the entire hotel staff was wonderful but she knows the meaning of customer service. I have been in and out of this hotel for the last three weeks and it the other hotels have a lot to learn and live... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so much for your review of our hotel. I will make sure I pass it on to Tamara and will post for all our associates to see. We continually strive to ensure we provide the best possible guest service to all our guests and I am always pleased when our associates are recognized for their efforts. We hope... More 

Houston, Texas
1 review
4 of 5 stars Reviewed February 22, 2013

I stayed at this hotel during training for my job. From the very first day I stayed at this hotel until the last, this hotel provided me with excellent customer service. I always checked in and checked out quickly. Breakfast was great. The rooms are comfortable and clean. I always received phone calls to see if there was anything that... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and your kind words. I will make sure Kevin gets a copy and will post your review for all the staff to see. Providing excellent guest service is something Kevin does very well. I hope you will continue choosing the Crowne Plaza hotel whenever you happen to be in Austin. Thank you. Randy Brunnemann General... More 

McAllen, Texas
1 review
5 of 5 stars Reviewed February 19, 2013

Stayed at this hotel for the Code Enforcement Association Confrence. When we arrived we were greeted by Roy. He was very helpful and friendly. He also provided us with information about things to do in Austin. Checking in was easy & fast. Timothy (Tim) was very pleasant and was great! I asked him about access to the 7th floor since... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review of our hotel. I am pleased you had a successful and pleasant stay with us. Roy, Tim, Wanda, and Eddie are among the very best of our associates and I'm happy to know they provided you the outstanding service we aspire to with every guest. I hope you will continue choosing the Crowne Plaza Austin... More 

Hotel Review Summarization

What travelers say

  • CUSTOMER SERVICE(6)
  • Very helpful(6)
  • Hotel staff(5)
  • Breakfast buffet(3)
  • Executive Lounge(3)
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