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All 183 Austin hotels

Crowne Plaza Austin

3.5 of 5 Hotel   |   6121 North IH 35, Austin, TX 78752
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Ranked #46 of 183 hotels in Austin
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed January 27, 2011
marcusg123 Clarkston, Michigan
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577 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Austin
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Clarkston, Michigan
Top Contributor
58 reviews 58 reviews
42 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed January 27, 2011

I travel a lot and I'm as picky as anyone, but the negative reviews for this hotel just aren't warranted. Now granted, I did get a $46 rate from Priceline here, but when you use it you can't pick your exact location and after reading the horrible reviews of this place was expecting a bumpy ride for my four night... More

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Las Cruces, NM
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 5, 2011

I like and stay in Crowne Plazas all the time and all of them have been great, well-maintained, up-to-date decor and superior amenities. Good food too. This one is a glaring exception. Shabby, cheap furniture, dated uninspired decor, an internet that would not stay connected. Older, non-flat screen TVs. There is a fridge but no microwave. The sheets were not... More

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crowneplazaaustin, Public Relations Manager at Crowne Plaza Austin, responded to this review

Thank you for staying at our hotel, we will be updating our rooms with new flat screen TV's in 2011 More

Stephenville, Texas
Top Contributor
64 reviews 64 reviews
41 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed December 5, 2010

Was booked here for a conference. Had to say I was about worried after reading previous reviews, but after staying three nights, with 20 other people who each had a room I can't find a whole lot to complain about. No one in our group reported any problems with bed bugs or any other major issues. The internet service in... More

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crowneplazaaustin, Guest Relations Manager at Crowne Plaza Austin, responded to this review

Thank you choosing our hotel, we are pleased you enjoyed your experience! We look forward to seeing you again! Eric R Willems Reservations Manager More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 29, 2010

I go for business all the time to Austin, and this place was booked by my secretary. I will NEVER let anyone book me another hotel. They don't read reviews and this place would have been avoided if I had known in advance. I woke up in the middle of the night to find bed bugs crawling on me. Terrible... More

Was this review helpful? Yes 1
crowneplazaaustin, Guest Relations Manager at Crowne Plaza Austin, responded to this review

Thank you taking the time to write a review about your stay at our hotel. We take any report of bed bugs or any other pests seriously. There were no issues with bed bugs in our hotel for your date of stay. There have been no bed bugs in our hotel. Thank you Eric R Willems More

Conroe, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 19, 2010

When I checked in, I talked to Lori, the manager on duty, informing her that my wife had read the reviews (after booking, unfortunately). I specifically asked to be placed in a room that has never had an infestation, and was told that they take rooms off the market for 30 days, but not that my room had ever had... More

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Sydney, Australia
16 reviews 16 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 16, 2010

We were allocated a disabled access room despite not requiring it, which was quite large and well appointed. Staff were courteous and both the hotel and our room was clean and well maintained. The hotel is well located near the I35, you should rely on a bit of common sense locating it rather than a GPS which will have difficulty... More

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Holyoke, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 4, 2010

I've never written a review before, but felt compelled to do so. Our family was excited about visiting Austin for the first time. Loved the city, but had a very disappointing stay. In a brief synopsis, we booked a package deal with Southwest airlines. Though, I made clear upon check in of the situation & how are credit card should... More

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Grapevine, Texas
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 1, 2010

Very pleasant stay. Beds were wonderful. Hotel, rooms and bathroom were exceptionally clean. I ordered room service during a busy time (Halloween party in the bar) and I got it within 15 minutes. Hint: pay the extra for the breakfast buffet, it's nothing overly fancy but well worth it if you want something more than a continental breakfast, i.e. eggs,... More

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Senior Contributor
21 reviews 21 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 26, 2010

Noisy (road-noise) hotel with single glaze windows right next to IH35. Stayed for three nights but the water in my room was only luke warm for the whole stay. Maintenance said that I had to leave the water running for 15 mins as I was "a long way from the boiler" (nice water saving policy!) but other guests that I... More

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San Antonio, Texas
1 review
4 of 5 stars Reviewed October 18, 2010

The Crowne Plaza is conveniently located right off the highway (I-35), making it very easy to get around town, etc. The rooms were clean and well kept; seems like hotel was recently renovated. Only downside is that the bathrooms were a bit tiny; felt kinda cramped. Overall, we had a good stay and would definitely choose this hotel again.

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Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#9 Best Value Hotel in Austin #20 Business Hotel in Austin #42 Family Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 
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