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All 187 Austin hotels

Crowne Plaza Austin

3.5 of 5 Hotel   |   6121 North IH 35, Austin, TX 78752
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Ranked #45 of 187 Hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
99brownsugar New Braunfels, Texas, United States
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662 reviews from our community

Traveler rating
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    85
    47
    36
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91
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Austin
See the most recent reviews
New Braunfels, Texas, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was awesome. The staff was very friendly, helpful, and courteous at all times. Not only did my husband and I feel welcome but our guests were very pleased. Not only will we recommend this hotel but our guest do as well. The catering staff was awesome and the food was the best we had thus far for an... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very, very much for choosing the Crowne Plaza Austin to host your event. Our staff enjoyed serving you and your guests. We hope we met all your expectations and hope you will visit us again soon!. Thank you for your very positive review. Randy Brunnemann General Manager More 

Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our crew stayed there while in Austin and the staff was very nice and accomodating. They took extra care to make sure we were comfortable. The hotel shuttle driver (Rickey) was waiting for us when we came out of the airport which was very important to us and is much appreciated. He also explained the hotel accomodations that were available... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I'm pleased to know that Ricky, in particular, and our staff, in general, were able to meet your expectations. We hope you will continue to choose the Crowne Plaza Austin whenever you are in town. Randy Brunnemann General Manager More 

Chicago, Illinois, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am a VERY frequent traveler, stay in hotels regularly. This hotel has stepped up their customer service and hotel recently. The concierge Tim goes overboard. He is professional, soft spoken and went out of his way to take care of me. The van ride to/from the airport with Paul was refreshingly safe and pleasant, no tailgating, jackrabit starts/stops. The... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Gary, I hope you continue to choose the Crowne Plaza Austin during your travel to our city. I'm very pleased you noticed the improvements we've made, and continue to make. We have worked very hard to provide excellent quality and service to all our guess. Thank you for your review. Randy Brunnemann General Manager More 

Irving, Texas, United States
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent the weekend attending the University of Texas/TCU football game. We have stayed at this hotel several times and each time it gets better. The service is the best from the front desk personnel such as Jonathan. The bar/lounge with Miguel and Tori. The restaurant with Augie. The maid service and finally to the Executive Floor Staff Alison and Wanda.... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I am very pleased we were able to successfully serve you, despite the UT loss. We hope you get better results next year. In the meantime please continue to choose the Crowne Plaza Austin. We hope to see you again very soon! Randy Brunnemann General Manager More 

USA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent 2 nights over a weekend in late September 2014 and the from the start the experience was quite pleasant. The exterior of the building was well-maintained that hinted at the old-world Texas charm that the interior boasted. Checking in was a smooth operation and the front desk staff went beyond expectations with their willingness to accommodate us. As... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much for your kind words and your review of our hotel. I hope you will consider us for your next birthday weekend or anytime you're in Austin. We all look forward to serving you again. Thank you again. Randy Brunnemann General Manager More 

Palm Coast, Florida
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 23, 2014

My daughter and I were to meet in Austin for a short holiday on Wed. Nov. 19th. She was coming from Alaska and I from Florida......she had booked the Crowne Plaza Austin. The trip was her treat. She missed her flight which I found out on my way to the hotel.....and there I was, alone in a city I had... More 

Was this review helpful? Yes 2
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Honored Guest: I must tell you that your review of your recent stay was literally music to my ears. We spend lots of time training our associates in providing outstanding guest service and in making all our guests feel welcome. It's heartwarming to know that they are listening and performing at the levels we expect. Much too often they... More 

1 review
4 of 5 stars Reviewed November 18, 2014 via mobile

The rooms are large, clean, and newly renovated. The customer service is awesome. They go out of their way to make sure your stay is comfortable. Paul Rodriguez, the Bell Captain, was amazing and went above and beyond to take care of our group.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your comments. I never tire of hearing great things about our associates. Paul is exceptional and he sets the pace daily in providing the outstanding guest service we are known for. Thank you again. We hope you choose to return to our hotel very soon. Randy Brunnemann General Manager More 

nyc
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2014

My stay here during the Austin Asian American Film Festival was very comfortable, and the employees were very kind, especially Tim H. at the front desk. It was an excellent value and an excellent experience!

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so very much for your kind words and for staying at our hotel. We pride ourselves on having friendly, helpful, and effiecient associates and Tim is among our best. I appreciate you taking the time to recognize him. We all look forward to your next stay! If there is anything I can help you with on your next... More 

Brownsville, Texas
1 review
5 of 5 stars Reviewed November 16, 2014

The staff was very friendly. Check-in was efficient (I purchased room through Hotwire and checked in a little late but no problems). Room was comfortable and clean. I was a little worried since I'd read some not-so-positive reviews but our stay was excellent. Will definitely repeat!

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your candid review. Guest reviews can sometimes be misleading. I am really pleased that, despite some so-so reviews, you decided to take a chance and try our hotel. I honestly believe that our associates are our best asset. They work very hard at ensuring our guests have great and successful stays. They lift us above the average... More 

Los Angeles, California
Contributor
19 reviews 19 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 16, 2014

I stayed here recently and overall a good experience. The rooms were clean, staff nice and would stay there again. My only complaint is that the restroom was very tiny and the counter low. The room itself was spacious and clean.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to write us a review regarding your recent stay. Your comments are being shared with the hotel management . We take all comments into consideration and welcome any opportunity to improve. I hope you will give us another opportunity to serve you in the future. Rand;y Brunnemann General Manager More 

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Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#16 Business Hotel in Austin
#40 Family Hotel in Austin

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