We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 184 Austin hotels

Crowne Plaza Austin

3.5 of 5 Hotel   |   6121 North IH 35, Austin, TX 78752
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Austin to your Saves list
Crowne Plaza Austin
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
74%
Ranked #46 of 184 Hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Eric F Harker Heights, Texas
Write a Review

609 reviews from our community

Traveler rating
    279
    173
    78
    45
    34
See reviews for
84
72
37
315
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Harker Heights, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent the night here before my Wife had an early morning surgery. I could not have been a better stay! The room was great and very quiet, and the bed was very comfortable as well. All of the staff bent over backwards to help us at every opportunity! I dropped my Wife off at the hospital and went back... More

Was this review helpful? Yes
Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there for a week until I could move in into my new apartment. The staff was fantastic. From the minute I checked in, Kaylie made me feel exceptionally welcome. Throughout the week, Cynthia at the front desk was a huge help too, arranging for a shuttle to drive me to appointments outside of their airport shuttle schedule. I... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review of our hotel. I am very pleased our staff performed well for you. The associates you mentioned (Kaylie, Cinthia, John, and Wanda) are among our very best and they consistently provide service above and beyond to meet our guest expectations. We hope you will continue to visit our hotel. We all look forward to serving... More

Houston, TX
Top Contributor
118 reviews 118 reviews
105 hotel reviews
380 helpful votes 380 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel appears to have undergone several updates -- but it still shows its age. The lobby is very large and pretty nice. The first sign of trouble was at the elevators... one of the 3 was out of service, and one of the working ones would open uneven with the floor -- sometimes by as much as 6 inches.... More

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our apologies that on this occasion we fell short of your expectations with the service you received from... More

Temple, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Our stay at the Crowne Plaza Austin was our first, and definitely our last. Upon arriving (the night of our wedding) the two employees at the check-in counter (one was kaylie or Kylie) were too busy flirting with one another and carrying on about something other than our arrival to really even notice we were there. After making us feel... More

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to express your thoughts and concerns. We value your patronage and I am very sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. I have addressed your concerns with our Front Office Manager and our Executive Housekeeper. I can assure you... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

I needed a couple rides to and from the hotel and Phil was on it. The man knows how to take care of his guests. Beyond that, I dig the southwest egg rolls in the restaurant. The pool is sizeable and there is enough shade for those of us who err on the side of more fair skin.

Was this review helpful? Yes
Randy B, Guest Relations Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to review our hotel. Paul is indeed a excellent associate and I'm pleased he met all your expectations. We hope you will continue to choose the Crowne Plaza Hotel whenever you are in Austin. Randy Brunnemann General Managert More

Bastrop, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

An attitude of excellence began at the first call and continued until I left the meeting. The Sales Manager and Event Coordinator were experienced, knowledgeable and pleasant to work with from beginning to end. When I arrived at the hotel, the staff followed in their footsteps, answering questions, assisting with last minute needs (tape/electrical cord/etc.) and all with an attitude... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

I am so very pleased we were able to meet your expectations. Thank you for choosing the Crowne Plaza for your meeting. We hope you will visit us again very soon. Randy Brunnemann General Manager More

Austin, Texas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I booked for a week stay and missed my reservation on a really busy weekend. They still managed to find me a room for the night but it had twin beds. The next morning, they moved me into the room I had requested as soon as it was available. I was also given a couple breakfast tickets for the trouble,... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. Our staff works very hard at providing the best guest service possible and I am always pleased when our guests take note of their efforts. I hope you will stay with us again whenever you are in Austin. Randy Brunnemann General Manager More

Miami, Florida, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

My family and I reserved two rooms for 8 people (two beds each room) at the Crowne Plaza Austin one month in advance. One of the two rooms was fully paid for the whole month in advance. We were taking a family trip and were going to be arriving late to the hotel. We called ahead to make sure our... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Your review was very surprising to me. We strive to provide only the very best service to our guests and it appears we failed to do that for you. The incident you described is not typical of our Front Desk and I assure you I will address you review very strongly with both Tim and Kaylie immediately. I am very... More

1 review
5 of 5 stars Reviewed 2 weeks ago

I reserved my hotel throw pricelince.com, however the site didn't allow me to enter number of guests. Thanks to Destine and Tim Doughty, they were able to accommodate me with a great room plus free breakfast. Cruz also did a great job at getting us to our destination and picking us up. A big thank-you to the staff, we will... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I will pass on your comments to Destinee, Tim, and Cruz. I hope you will continue to choose the Crowne Plaza Hotel - Austin. Thank you. Randy Brunnemann General Manager More

Defiance, Missouri
Top Contributor
403 reviews 403 reviews
103 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Well used but workign hard to improve. Old style AC lacks when its really hot out, does have a pool and is parking lot next door to Papdeuxs and across the street from Papsitos. Reasonable breakfast, spotty wifi, well used and not necessarily the top of line, but if you get a good price its not the bottom in Austin.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for noticing our efforts at getting better. We are continually striving to improve our service and our facilities. Please continue choosing our hotel. We look forward to serving you often. Randy Brunnemann General Manager More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Austin, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Austin? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Travelocity, Orbitz, Tingo, Priceline, Hotels.com, Odigeo, TripOnline SA, Agoda, Venere and Otel so you can book your Crowne Plaza Austin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza

114 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (69)
Viewed
Dining (2)
Viewed
Room/suite (28)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (8)
Viewed
Pool/beach area (1)
Viewed
View from room (2)
Viewed
Other (23)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Pool/beach area (5)
Viewed
Dining (7)
Viewed
Room/suite (15)
Viewed
Business center/function rooms (5)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Austin with
any amenities