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Crowne Plaza Austin

#32 of 191 Hotels in Austin
Certificate of Excellence
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6121 North IH 35, Austin, TX 78752
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Crowne Plaza Austin
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Crowne Plaza Austin
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800 reviews from our community

Traveler rating
    392
    217
    99
    54
    38
See reviews for
99
90
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430
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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English first
  • All months
    (800)
  • Mar-May only
    (183)
  • Jun-Aug only
    (189)
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    (203)
  • Dec-Feb only
    (225)
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Austin, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Our air conditioning wasn't working very well. Once I called the front desk they sent up Rodrick to fix it. He was so friendly and very professional. He brought up a brand new air conditioner and fixed it within 15 minutes! Great service!

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Liberty Hill, TX
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel numerous times in the past few years because it is the property chosen by my husband's business. We have experienced reservation issues in the past but this year was okay. However, our room had a continuous odor in the bathroom and the floor was damp continuously around the AC unit. A colleague had neighbors... More 

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Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great hotel with convenient location. Everything met or exceeded our expectations. The bathroom is small but other than that small issue the hotel is superb. For some reason we were upgraded to the concierge floor at no no cost.

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is great to know you appreciated our staff. They do all they can to care for our guests. Please... More 

Annapolis, Maryland
Top Contributor
63 reviews 63 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here over the years for work. A lot of the rooms have been remodeled. If you get a room that stinks the staff is very helpful in getting you another room if they are not full. Pool area is nice as well as exercise room. Restaurant for lunch was good. Overall good value.

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Longview, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The Crown Plaza Austin was rated 3 1/2 stars but it struggles to live in this realm. I asked the front desk staff for a room with 2 beds since there was 3 of us. They smiled and sent us up to a room with one double bed. We all had to pile in the elevator, with a gorgeous view... More 

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Spring, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

I want to commend the folks at the lounge. Miguel, Sydney, Destiny, They do a great job and are top notch. They go out of their way to make everyone feel at home!! The food is great also. Its the best lounge of any hotel I stay in any where in Texas.

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McAllen, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I am traveling to Austin for business on two weekends in a row. Now being at the end of my first stay, I am thrilled to have another opportunity to return at the Crowne Plaza next weekend. The hotel is well located, although not downtown, and offers wonderful amenities. Most important, though, it features a wonderful staff. I was met... More 

Was this review helpful? Yes 1
Fort Worth, Texas
Top Contributor
53 reviews 53 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Got a room to visit for UT Graduation. Excellent stay, very friendly people and the location was sufficient for what we needed. I am an IHG rewards person and was not disappointed. Will come back again.

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Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I brought a school group here and was very impressed with the ease of getting around the property with my bus. After parking for the night Miguel and Rickey were very helpful by allowing myself and a coworker to sit in a closed area to work on our paperwork. I really appreciate their help to let us to sit where... More 

Was this review helpful? Yes 1
Boulder Creek, California
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

Good central location.Overall the building structure is aging, nonetheless it's a good value in the price range. Staff tries very hard. Dining room and bar ran extremely well by Richard and bartender Sydney and colleagues are outstanding...16 oz Rib Eye was very good, so much that I had consecutive nights...Other food looked good from what saw. I'll continue to return... More 

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