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All 184 Austin hotels

Crowne Plaza Austin

3.5 of 5 Hotel   |   6121 North IH 35, Austin, TX 78752
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Ranked #45 of 184 hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
JENNIFER D
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597 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

Kylie is amazingly friendly and represents the hotel professionally. Nice to meet at the end of long day!! I wish I could bottle her customer service. She is hard working, and a good representative for Crowne Plaza. Way to go Kylie! You are appreciated!!!!

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your kind words regarding Kylie. I'm very pleased that her service efforts are appreciated by our guests. I'll pass on your comments and will post them for all our associates. Thank you again. We all look forward to seeing you again soon! Randy Brunnemann General Managert More

Dallas, Texas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our room was great, the service was great, and the shuttle driver CRUZ is amazing! The shuttle alone is why we chose this hotel, and the driver is the reason we will go back. If you go to this hotel ask for Cruz! :)

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. We appreciate that you enjoyed your stay with us. I'll pass on your comments to Cruz. He is indeed an excellent associate who provides excellent guest service. Thank you again. Randy Brunnemann General Manager More

Houston, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

I am an employee with the State of Texas. I have had to complete a very long and strenuous 13 week training for my job. 9 of those 13 weeks I spent "living" at Crowne Plaza Austin. The staff there is awesome. They made being away from home for such a large amount of time very bearable and as comfort... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your wonderful review. We enjoyed serving you as your "home away from home" and we hope you will consider staying with us anytime you're in Austin. Wanda, John, and Kylie are three of our very best associates and I know they will appreciate you noticing their effort. Thank you again. We all hope to see you again... More

Dickinson, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We had a great stay! The accommodations were great and the staff was outstanding! Their shuttle service worked out perfect for us as we aren't familiar with Austin and both nights our plans included consuming adult beverages. If you use their shuttle service, ask for Cruz. He's a LOT of fun and made our stay at the Crowne Plaza worth... More

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Houston, Texas
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was a great stay! Needed a quick getaway with the kids and this was perfect. Right off the freeway an close to some cheap eats (IHOP and China Star) means it was easy to get to and from without too much hassle. Also close enough to downtown to head down to watch the bats and check out the capitol.... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I'm pleased we were able to meet your expectations and that your enjoyed your stay. We all look forward to serving you again. Randy Brunnemann General Manager More

Houston, Texas
1 review
4 of 5 stars Reviewed 5 days ago NEW

We stayed here twice in a fortnight and both times experienced excellent service. One individual in particular deserves kudos for his excellent customer service-John Davis at the front desk. He is an affable, friendly, polite and helpful gentleman and one of the main reasons for us to come back to this hotel in a short time was John's excellent customer... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for choosing the Crowne Plaza Austin. I can assure you that I will pass on your comments regarding John and your stay. We look forward to serving you again in the very near future. Thank you again for your review. Randy Brunnemann General Manager More

Longview
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This is the second time we have attempted to sleep at crown plaza. Last night the front desk booked people into our rooms ( as we were sleeping in them at 3 am) the drunk guests banged on our doors ( we had family in two rooms) they hauled furniture up from the lobby on the elevator - I can't... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to express your thoughts and concerns. I value you as a guest and I am sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. I have sent you a private message regarding your review. Thank you. Randy Brunnemann General Manager More

Boerne, Texas, United States
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I really enjoyed my stay. The bed was amazing which is a large part of what I look for. The room smelled great as well. They also have a service to drive you downtown, you just have to get a cab back. This was great not having to pay for a cab both ways. It will cost between $17-20 to... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and recommendation. I'm very pleased you enjoyed your stay with us and I hope you will continue to choose the Crowne Plaza Austin. Thank you again. We look forward to serving you again soon. Randy Brunnemann General Manager More

Queen City
1 review
4 of 5 stars Reviewed 1 week ago NEW

I would like to say Kudos to the Crowne Plaza. The front desk Staff were exceedingly helpful. The cusotmer service provided by Kaylie and John was quite possibly the best I have ever experienced. There was also a front door attendant that was great as well his name was Lee. Lee helped me with all my packages that were shipped... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for recognizing some of our associates. I know they will be pleased to hear their guest service is appreciated. Thank you for choosing our hotel. We hope you will continue to choose us whenever you are in Austin. Randy Brunnemann General Manager More

El Paso, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Stayed at the Crown Plaza for meetings held there. The restaurant has the best waitress. She was courteous, proficient and thorough. It was such a terrific experience eating in there. I will definitely return. All meals were very good, breakfast, lunch & dinner.

Was this review helpful? Yes 1
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Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#20 Business Hotel in Austin #42 Family Hotel in Austin #44 Romantic Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 
Number of rooms
293

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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