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All 184 Austin hotels

Crowne Plaza Austin

3.5 of 5 Hotel   |   6121 North IH 35, Austin, TX 78752
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Ranked #45 of 184 Hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Brande B Conroe, United States
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615 reviews from our community

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    78
    45
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Conroe, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

The breakfast buffett is well worth the $12.00. The omlette is the best thing to have on the buffett since they make it to order and it is piping hot. Our waitress, Priscilla, was excellent. Very friendly and fast service. We also had her at lunch and loved her bubbly personality! We stay here often and Priscilla is one of... More

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Dallas, Texas
1 review
4 of 5 stars Reviewed yesterday NEW

I just want to say that we are are a state meeting at the Crowne Plaza in Austin, Texas. We ate at the hotel in order to minimize time for lunch. We had the best server EVER, Priscilla. She was so attentive and sweet. If you needed something she was there to provide it for you. She has truly changed... More

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1 review
5 of 5 stars Reviewed yesterday NEW

I've stayed at the Crown Plaza several times over the past two months while in town on business and every stay has been a great experience. The staff is friendly & attentive. Tim H. remembers guest by name and provides excellent service. The restaurant & room service staff is great as well. I can't say enough good things about the... More

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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I had heard this was not going to be a pleasant stay. Wow! What an amazing surprise! The check in was quick and easy and the desk clerk was humorous . The lobby was bright and airy. I was on the Executive Level but had friends on other floors. Room was great! Up to to date, roomy and beautiful. I... More

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Houston, Texas
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

People this place has super great employees! Especially at the front desk, Kaylie at the reception desk was Exceptional. She was very professional and helpful. The hotel has very good specials everyday of the week at there restaurant, the rooms are good and the toiletries couldn't be any better, they provide toothpaste, toothbrush, razor and even shaving cream. My conference... More

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Miami, Florida
1 review
5 of 5 stars Reviewed 1 week ago

As a travel agent in south Florida I wanted a hotel near downtown that has easy access to the freeway and a good restaurant at the Hotel. The Crowne Plaza was perfect. The warm reception and exceptional help at the front desk by Tim and Kaylie was so professional that I would stay again on that basis alone.

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Harker Heights, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent the night here before my Wife had an early morning surgery. I could not have been a better stay! The room was great and very quiet, and the bed was very comfortable as well. All of the staff bent over backwards to help us at every opportunity! I dropped my Wife off at the hospital and went back... More

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Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed there for a week until I could move in into my new apartment. The staff was fantastic. From the minute I checked in, Kaylie made me feel exceptionally welcome. Throughout the week, Cynthia at the front desk was a huge help too, arranging for a shuttle to drive me to appointments outside of their airport shuttle schedule. I... More

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review of our hotel. I am very pleased our staff performed well for you. The associates you mentioned (Kaylie, Cinthia, John, and Wanda) are among our very best and they consistently provide service above and beyond to meet our guest expectations. We hope you will continue to visit our hotel. We all look forward to serving... More

Houston, TX
Top Contributor
118 reviews 118 reviews
105 hotel reviews
380 helpful votes 380 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel appears to have undergone several updates -- but it still shows its age. The lobby is very large and pretty nice. The first sign of trouble was at the elevators... one of the 3 was out of service, and one of the working ones would open uneven with the floor -- sometimes by as much as 6 inches.... More

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our apologies that on this occasion we fell short of your expectations with the service you received from... More

Temple, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Our stay at the Crowne Plaza Austin was our first, and definitely our last. Upon arriving (the night of our wedding) the two employees at the check-in counter (one was kaylie or Kylie) were too busy flirting with one another and carrying on about something other than our arrival to really even notice we were there. After making us feel... More

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to express your thoughts and concerns. We value your patronage and I am very sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. I have addressed your concerns with our Front Office Manager and our Executive Housekeeper. I can assure you... More

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Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza

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