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Crowne Plaza Austin

#35 of 191 Hotels in Austin
Certificate of Excellence
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6121 North IH 35, Austin, TX 78752
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Crowne Plaza Austin
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766 reviews from our community

Traveler rating
    370
    213
    94
    52
    37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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Houston
Top Contributor
113 reviews 113 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Free parking, great and friendly staff, especially Hanan. Large rooms...I got a corner suite! A bit hard to get to when going north on IH35. I don't typically stay at Crowne Plaza's so this was a nice surprise. Breakfast included. (And take out coffee)

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Reno, Nevada
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were welcomed and helped by Hanan, who informed us of the services and availability of further travel information. She was professional, courteous, and charming and is making our stay very pleasant.

Was this review helpful? Yes
Riverside, California
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

When my work put us here for work instead of downtown i was bummed but the service quickly won me over especially james and Rickey made my stay here worth it and now wether its for business or personal i will be coming back thank you guys for everything

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Durham, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here for 4 days for a business meeting during the SXSW festival, so the hotel was understandably slammed. We had issues with slow wifi for the first few days, but it seemed to improve towards the end. The hotel staff accommodated our needs wonderfully: the concierge Tim went out of his way to provide recommendations and went so... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I am pleased that Tim was able to help make your stay successful. I will definitely pass on your comments to Tim. I sure he will be glad to know his efforts were recognized. We look forward to seeing you again next year or anytime you happen to be in Austin. Thank you again. Randy... More 

1 review
5 of 5 stars Reviewed 1 week ago

Hotel staff was always very courteous and wanted to help. I had a nice man Rudy drive me the airport today via shuttle. He was excellent, and definitely made my travels back to RI much more convenient and stress free. Thank you to Rudy for your amazing service. It definitely started my travels back to RI on the right foot!

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much for your review. I am pleased that Rudy guest service skills met your needs. He works very hard at pleasing and assisting our guests. We hope you will continue to choose the Crowne Plaza whenever you are in Austin. Randy Brunnemann General Manager More 

Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Wanted to have a good experience here but didn't work out that way. The hotel is old and out of date. Basic furnishings have been updated in the past few years, but the overall experience with decor, quality of bathroom, etc was dreary. Lobby floor had trash all over it when I checked in. Elevators were being repaired. On my... More 

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our apologies that on this occasion we fell short of your expectations with the elevator issues and overall... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Rooms were clean & ample space .. had a really good 4-5 day stay here.. very friendly staff.. they had 2 courtesy shuttle vans for free transportation around town. great customer service. Tim (hotel concierge) was very helpful.

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. We're glad you chose our hotel and we look forward to serving you again soon! Thank you again. Randy Brunnemann General Manager More 

Austin, Texas
1 review
5 of 5 stars Reviewed 1 week ago

After a long day of films, sessions, and music, the staff still treated me as a welcome guest, late night room service, and provided outstanding service, of which Tim, the Concierge, is a great example. He kept my packages I had sent to the hotel safe and sound until I returned from downtown.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and kind words. I'm please our staff helped make you stay successful. We all look forward to serving you again soon! Randy Brunnemann General Manager More 

Ft Lauderdale
1 review
4 of 5 stars Reviewed 1 week ago via mobile

The staff here at this property does an excellent job. Tim the concierge Service is over the top excellent can't say enough about him!!! He should teach guest service to others in the hospitality business, Well done!!!!!!

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much for your review and you wonderful comments regarding Tim and his service ability. He is an outstanding young man and he has spoken to several of our associates on how to provide the type of service he provides. Thank you for noticing his efforts. We hope you will come back again to our hotel. We look... More 

London, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a week for SXSW - is a great location - not too far and not too close. The rooms are fantatsic as are te staff. However a few basics: 1. Wifi - is appalling. Peddling hamsters are faster. Why oh why not install better wifi and charge for it or add on to hotel room - infuriating... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Mr. StebbersUK. I am so sorry that we didn't meet your expectations and provide better guest service during your recent stay. While investigating your concerns we found out that of WiFi speed is above average. We were informed that the problem was there were so many devices being used in our hotel that the system just slowed down a... More 

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