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Crowne Plaza Austin

#34 of 191 Hotels in Austin
Certificate of Excellence
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6121 North IH 35, Austin, TX 78752
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Crowne Plaza Austin
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Crowne Plaza Austin
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784 reviews from our community

Traveler rating
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    96
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    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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London, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel is very nice, big and has plenty of services, including the swimming pool and the health center. I want to mention the guy who drove us to the city center, Rickey, such a nice and available guy. Cheers!

Was this review helpful? Yes
Oak Forest, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel staff was very knowledgable of the area and extremely helpful. I would like to give an extra thanks to Rickey who definitely went above and beyond. The food in the bar/restaurant was good and I really enjoyed the pool.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for choosing the Crowne Plaza Austin and for you kind review. I will pass on your comments to Ricky. I'm sure h will be pleased to hear them. Thank you again. Randy Brunnemann General Manager More 

Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

Like any property, you can encounter some issues. Mine was no A/C. However, Roddrick w/ maint. really saved the day--in fact my stay. He stayed late and fixed the A/C. Then followed up. Very satisfied

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

I'm very happy that Rodrick was able to make your stay successful. He will be pleased to know his efforts were appreciated. Thank you. We hope you will return soon. Randy Brunnemann General Manager More 

Dallas, Texas
Top Contributor
78 reviews 78 reviews
57 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Of the many Crown Plaza Hotels I have stayed in, this one stands out as the best. The staff is wonderful and accommodating. There are rooms away from the freeway which are completely quiet. The hotel provides transportation and the driver was friendly and safe. Although this hotel is older, it has a very comfortable feel. Everything works great in... More 

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much for your review. We are looking forward to having you back very soon. Thank you for choosing the Crowne Plaza Austin. Randy Brunnemann General Manager More 

Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was awesome. I was treated like a king my entire stay. The staff was great and very friendly. A gentleman by the name of Led checked me in and made sure I was taken care of. A lady by the name of Stephanie (I think) made it possible for me to extend my trip at the last minute... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so much for your kind words. Both Led and Valerie remember you and they look forward to your return. Please continue choosing our hotel. We love serving guests like you! Randy Brunnemann General Manager More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

That pretty much sums it up. The rooms were dingy and humid and the air conditioning was really inconsistent. Smokers in the hotel set off the smoke alarm in the middle of the night. The pool area is DISGUSTING. Bird crap everywhere. That was one of the worst nights sleep I've had.

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Your review was very surprising to me. We strive to provide only the very best service to our guests and it appears we failed to do that for you. The incident you described with the pool is not typical of our Engineering Department and I assure you I will speak with the Chief Engineer and the Engineer responsible for servicing... More 

California
1 review
5 of 5 stars Reviewed 3 weeks ago

Look, the hotel is great, the food is great, and the staff is amazing... BUT that's not the best part. One afternoon, I was relaxing in my hotel room and thought, "Dang, I could use some Starbucks right now..." So I set forth on my mission to go and invest in a refreshing beverage at Starbucks. The nearest Starbucks was... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your feedback. It is our goal to consistently provide superior service and accommodations for all our hotel guests and your comments are very important to us. We apologize for the oversight of our Restaurant staff with regards to your stated concerns. Kindly be assured that we will treat this matter seriously. Though we would prefer you had... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here on business and my stay was a bit chaotic!! However the breakfast was wonderful..I loved the omelet that was made right in front of me and the fruit was very fresh.however my rooming experience wasn't so good 1 side of the closet door was missing and the one there was off track....the little trifold triangle flyer they... More 

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to express your thoughts and concerns. We value you as an honored guest and we are so sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. . We hope you give us a chance in the future to serve you better.... More 

Cardiff, Wales
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We arrived after a stressful 4-hour drive with lots of luggage to a complete lack of concierge help & had to push a heavy luggage trolley up to our room ourselves. Considering the website boasts a concierge/bell-boy service this was far from a great start. Our room - not made for 2. Probably 3 inches one side of the bed... More 

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to post a review of our property. Please allow us to apologize for the over-all experience you had and any inconvenience you may have encountered that did not live up to your expectations. Your review will be used to make needed changes. We hope you will give us another opportunity to serve you again.... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Especially nice to be greeted by name. Tim...the hotel concierge greeted my wife by name (she stays here regularly on business) and has commented on the great service and she receives each time she returns. Our rooms are always well maintained and we enjoy the bar after work where we able to relax and unwind in an unhurried atmosphere. We... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Bill and Anne, Thank you so much for your review and kind words towards Tim. He is an excellent young man. We all hope you will consider choosing our hotel whenever you are in Austin. Thanks again. Randy Brunnemann General Manager More 

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