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Crowne Plaza Austin

3.5 of 5 6121 North IH 35, Austin, TX 78752
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Certificate of Excellence 2014
Crowne Plaza Austin
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Crowne Plaza Austin
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661 reviews from our community

Traveler rating
    307
    186
    85
    47
    36
See reviews for
91
79
37
345
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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  • German first
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  • Any
English first
  • All months
    (661)
  • Mar-May only
    (124)
  • Jun-Aug only
    (189)
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    (203)
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    (145)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel for two nights and loved it. One of the concierge name Tim H. Was so helpful and extreme nice. He even offer to get hot coco for us. Thanks Tim H you are the best. If you go here you are going to feel so welcome if you find Tim H because he will help... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much for your review. Tim is a great associate and I'm glad he helped make your stay successful. Thank you for your kind words. I will pass them on to him and will post your review for all our associates to see. Thank you for choosing the Crowne Plaza - Austin. We hope to serve you again... More 

Austin
1 review
5 of 5 stars Reviewed 1 week ago

Faced with a problem upon arrival but the customer service not only solved the problem but also provided complimentary drinks and services to enhance our stay. Also, special thanks to Tim H. at concierge as he keenly dealt with our concerns and questions.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I am so pleased we were able to address your arrival concerns and to meet your expectations during your stay. I will make sure I relay your thanks to Tim for his assistance. I hope you will continue to choose our hotel whenever you're in Austin. Thank you again. Happy Holidays! Randy Brunnemann General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Not sure why but I was put on the 7th floor and had full access to the Executive suite and I was glad I was. There is an Awesome lady who will take care of you for breakfast in the Morning he name is Wanda. She is crown Jewel of this crown plaza for sure. Where else could you get... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I'm happy you were pleased with your room and with our 7th Floor lounge. On your next stay please ask the Desk Representative to put you on the other side of the building. I"ll tell Wanda to keep singing. She really is an amazing associate! Thank you again. We hope to see you real soon!... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice and neat lounge, food was very good in fact I was surprised how fresh it tasted, plus Alison Long the concierge made the lounge just a little more special, a very good employee, and made me feel very relaxed.. Thanks so much.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for staying with us. I'm glad Alison was able to make your stay relaxing and special. She is indeed a very good associate. I hope you will continue choosing us. Thank you again. Happy Holidays! Randy Brunnemann General Manager More 

Lisbon, Portugal
Top Contributor
119 reviews 119 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Received a very good deal via Hotwire. The rooms are nice. Outdoor swimming pool and hot tub open year-round. Staff very friendly. Overall decor has seen better days, but it's still pretty good. I'd stay there again.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review of our hotel. I'm pleased we were able to meet your expectations and I hope you will choose us again, soon. Thank you again. Randy Brunnemann General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is at a great location. Easy access to the city . Easy off the freeway and easy on. Tim H concierge is a very helpful and friendly. He took the time to give good suggestion and made sure I got what I needed. The restaurant/bar is huge, food was very good and at a reasonable price.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review of your recent stay. I'm very pleased Tim was able to assist you. He is always happy to help our guests. We hope you will continue choosing the Crowne Plaza hotel whenever you're in Austin. Thank you again for your review. Randy Brunnemann General Manager More 

Oxford, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

The reception desk team were friendly and welcoming the minute I arrived and phoned after I settled into my room to see if I needed anything else. It was rainy and cold, so very nice to have the 7th floor lounge for snacks and company - many thanks to Alison and Wanda! The bed is really comfortable, and there is... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is great to know you appreciated our 7th floor lounge and that you found Alison and Wanda to be... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

After a hard day, the excellent concierge service really made the difference! Rickey had comp drink tickets for my female companion and me, which helped us relax in the bar. Cruz and Rickey provided trans when requested (pickup and drop-off). My new co-worker had never been to Austin before; and their service really made the difference! Nice to play after... More 

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much. I am pleased that Ricky and Cruz were on their usual "A-game". They work very hard to make sure all our guests are taken care of, as well as do rest of our staff. I hope you will return soon. We all look forward to serving you again soon!! Thank you for your review. Randy Brunnemann... More 

Austin, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our Texas Lone Star Capital Chapter of SGMP has held several of our Holiday events at the Crowne. And it seems that each year the event gets better because the hotel staff has become more familiar with our attendees and our requirements. We are a group of event planners and hoteliers -- so we are a hard group to please.... More 

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Rob, Thank you for your review of your recent function at our hotel. We enjoyed it as well. Our staff worked very hard at meeting and exceeding your expectations and I have posted your review for all to see. It's always nice for them to be recognized for their continued hard work. I thank you and your organization for... More 

New Braunfels, Texas, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was awesome. The staff was very friendly, helpful, and courteous at all times. Not only did my husband and I feel welcome but our guests were very pleased. Not only will we recommend this hotel but our guest do as well. The catering staff was awesome and the food was the best we had thus far for an... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very, very much for choosing the Crowne Plaza Austin to host your event. Our staff enjoyed serving you and your guests. We hope we met all your expectations and hope you will visit us again soon!. Thank you for your very positive review. Randy Brunnemann General Manager More 

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Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#15 Business Hotel in Austin
#40 Family Hotel in Austin

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