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Crowne Plaza Austin

#36 of 191 Hotels in Austin
Certificate of Excellence
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6121 North IH 35, Austin, TX 78752
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Crowne Plaza Austin
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817 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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Plano, Texas, USA
2 reviews
4 of 5 stars Reviewed today NEW

I recently stayed for my niece's wedding held at this location on July 4th. DeAnna was a pleasure to work with and handled everything with grace during the rehearsal and the ceremony. Check-in was painless and I appreciated the upgrade. My room overlooked the pool and even though I didn't get a chance to enjoy it, it did look well... More 

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Houston, Texas
Level Contributor
124 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed yesterday NEW

Location is not far from downtown (about 15-20 min with traffic) but by a major highway intersection is probably not the best. Hotel rooms are ok, A/C is extremely noisy and room walls are paper thin, but the most annoying thing is probably a toilet with not enough room to swing a cat... However, decent pool (would be nice if... More 

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Bryant, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago

Roy was an outstanding bellman/concierge. Really made us feel welcome and was willing to help us with all our needs. Very friendly. He was always available for our comfort and request. Great, great, great

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Austin, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The service from Rodrick Shaw was prompt and professional. We would return here in the future. The room was spaceous, clean, modern. Location was near several restaurants and stores which made it easy to gind anything needed.

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1 review
4 of 5 stars Reviewed 2 weeks ago

The staff at the Crowne Plaza go above and beyond to make sure that their guests are well cared for. I would like to mention Wanda, especially, the hostess in the Executive Lounge, who is so kind, friendly, and hard-working and ensured that I had a pleasant stay. The hotel is conveniently located, clean, and well kept. It is not... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for sharing your comments. We appreciate your comments about Wanda. She is indeed a pleasure. I am very glad you had an excellent stay and we look forward to serving you again. Thank you for your review and your praise. Randy Brunnemann General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was extremely accomodating. When the weather caused us to have to stay another night they were able to move things around and make sure we were all taken care of. Ryan was very courteous and helpful. I do a lot of business in Austin and I will definitely be back!

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so much for your comments in regards to your stay. We take great pride in meeting all our guests expectations and we hope that you will consider us for your next visit to Austin. Randy Brunnemann General Managers More 

Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I've been visiting Austin several times a year for many years and I always enjoying staying at the Crowne Plaza Austin. It's a quick trip downtown conveniently located at 290-I35. This last trip, June 2015, Penny at the front desk was great in helping my late night check-in and a room change request. The Crowne Plaza Austin has never let... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for sharing your comments. We appreciate your loyalty and we are all pleased to hear that you had an excellent stay. I will share your praise with Penny and the rest of our staff. Randy Brunnemann General Manager. More 

Dalhart, Texas
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here one night on business. The staff were very nice. Got to the hotel late and checked out early so I did not get to check out any of the amenities. BUT I did get a good night's sleep and I will be coming back to give the hotel a proper review.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your comments! I am glad that you had an enjoyable stay. I am happy to hear you will be returning soon. We all look forward to your return. If you have any concerns please contact the Manager on Duty or call me personally. Thank you again. Randy Brunnemann General Manager More 

Nacogdoches, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was here for business so I was not in the room much. I have stayed here in the past, and I think of it as a dependable hotel. Some of the people I worked with complained: one of dampness near her air conditioner and another of the smell of mold. I did not notice either in my room. Nice... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to write your review following your recent stay. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. Thank you for staying with us and we hope that we can better serve you next time. Randy Brunnemann General Manager More 

Louisiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Hmm....not quite sure how we feel about this place. Booked this place after bidding on another website, so my fiance and I hoped for the best when we checked in this past weekend. Upon arrival, the front desk agent didn't ask/tell us what kind of room we would prefer/being assigned, so we were rather surprised when we walked in the... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to express your thoughts and concerns. We value all our guests and I am sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. . We hope you give us a chance in the future to serve you better. If there is... More 

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