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All 184 Austin hotels

Crowne Plaza Austin

3.5 of 5 Hotel   |   6121 North IH 35, Austin, TX 78752
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74%
Ranked #46 of 184 Hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
MarkHyatt Calgary, Canada
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608 reviews from our community

Traveler rating
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    173
    78
    45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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English first
Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there for a week until I could move in into my new apartment. The staff was fantastic. From the minute I checked in, Kaylie made me feel exceptionally welcome. Throughout the week, Cynthia at the front desk was a huge help too, arranging for a shuttle to drive me to appointments outside of their airport shuttle schedule. I... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review of our hotel. I am very pleased our staff performed well for you. The associates you mentioned (Kaylie, Cinthia, John, and Wanda) are among our very best and they consistently provide service above and beyond to meet our guest expectations. We hope you will continue to visit our hotel. We all look forward to serving... More

Houston, TX
Top Contributor
118 reviews 118 reviews
105 hotel reviews
380 helpful votes 380 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel appears to have undergone several updates -- but it still shows its age. The lobby is very large and pretty nice. The first sign of trouble was at the elevators... one of the 3 was out of service, and one of the working ones would open uneven with the floor -- sometimes by as much as 6 inches.... More

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our apologies that on this occasion we fell short of your expectations with the service you received from... More

Temple, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Our stay at the Crowne Plaza Austin was our first, and definitely our last. Upon arriving (the night of our wedding) the two employees at the check-in counter (one was kaylie or Kylie) were too busy flirting with one another and carrying on about something other than our arrival to really even notice we were there. After making us feel... More

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to express your thoughts and concerns. We value your patronage and I am very sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. I have addressed your concerns with our Front Office Manager and our Executive Housekeeper. I can assure you... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

I needed a couple rides to and from the hotel and Phil was on it. The man knows how to take care of his guests. Beyond that, I dig the southwest egg rolls in the restaurant. The pool is sizeable and there is enough shade for those of us who err on the side of more fair skin.

Was this review helpful? Yes
Randy B, Guest Relations Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to review our hotel. Paul is indeed a excellent associate and I'm pleased he met all your expectations. We hope you will continue to choose the Crowne Plaza Hotel whenever you are in Austin. Randy Brunnemann General Managert More

Bastrop, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

An attitude of excellence began at the first call and continued until I left the meeting. The Sales Manager and Event Coordinator were experienced, knowledgeable and pleasant to work with from beginning to end. When I arrived at the hotel, the staff followed in their footsteps, answering questions, assisting with last minute needs (tape/electrical cord/etc.) and all with an attitude... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

I am so very pleased we were able to meet your expectations. Thank you for choosing the Crowne Plaza for your meeting. We hope you will visit us again very soon. Randy Brunnemann General Manager More

Austin, Texas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I booked for a week stay and missed my reservation on a really busy weekend. They still managed to find me a room for the night but it had twin beds. The next morning, they moved me into the room I had requested as soon as it was available. I was also given a couple breakfast tickets for the trouble,... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. Our staff works very hard at providing the best guest service possible and I am always pleased when our guests take note of their efforts. I hope you will stay with us again whenever you are in Austin. Randy Brunnemann General Manager More

Miami, Florida, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

My family and I reserved two rooms for 8 people (two beds each room) at the Crowne Plaza Austin one month in advance. One of the two rooms was fully paid for the whole month in advance. We were taking a family trip and were going to be arriving late to the hotel. We called ahead to make sure our... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Your review was very surprising to me. We strive to provide only the very best service to our guests and it appears we failed to do that for you. The incident you described is not typical of our Front Desk and I assure you I will address you review very strongly with both Tim and Kaylie immediately. I am very... More

1 review
5 of 5 stars Reviewed 2 weeks ago

I reserved my hotel throw pricelince.com, however the site didn't allow me to enter number of guests. Thanks to Destine and Tim Doughty, they were able to accommodate me with a great room plus free breakfast. Cruz also did a great job at getting us to our destination and picking us up. A big thank-you to the staff, we will... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I will pass on your comments to Destinee, Tim, and Cruz. I hope you will continue to choose the Crowne Plaza Hotel - Austin. Thank you. Randy Brunnemann General Manager More

Defiance, Missouri
Top Contributor
403 reviews 403 reviews
103 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Well used but workign hard to improve. Old style AC lacks when its really hot out, does have a pool and is parking lot next door to Papdeuxs and across the street from Papsitos. Reasonable breakfast, spotty wifi, well used and not necessarily the top of line, but if you get a good price its not the bottom in Austin.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for noticing our efforts at getting better. We are continually striving to improve our service and our facilities. Please continue choosing our hotel. We look forward to serving you often. Randy Brunnemann General Manager More

Johns Creek, Georgia
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let me start by saying that the staff at the hotel is great. They are friendly and do everything they can to make your stay great. But,… This is an old hotel and the maintenance is not very good. In fact, sometimes it is down-right funny. Be prepared to sweat in the hallways and not have your air conditioner cool... More

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Please accept my sincere apologies. It appears we failed in every way to make your stay a pleasant and successful one. Let me assure you that I have addressed your concerns with our Chief Engineer, our Front Office Manager, and every staff member who failed to provide the best possible guest service. I hope you will reconsider and give us... More

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Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza

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