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Crowne Plaza Austin

#35 of 191 Hotels in Austin
Certificate of Excellence
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6121 North IH 35, Austin, TX 78752
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Crowne Plaza Austin
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Crowne Plaza Austin
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780 reviews from our community

Traveler rating
    378
    215
    96
    53
    38
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97
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

That pretty much sums it up. The rooms were dingy and humid and the air conditioning was really inconsistent. Smokers in the hotel set off the smoke alarm in the middle of the night. The pool area is DISGUSTING. Bird crap everywhere. That was one of the worst nights sleep I've had.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Your review was very surprising to me. We strive to provide only the very best service to our guests and it appears we failed to do that for you. The incident you described with the pool is not typical of our Engineering Department and I assure you I will speak with the Chief Engineer and the Engineer responsible for servicing... More 

California
1 review
5 of 5 stars Reviewed 1 week ago

Look, the hotel is great, the food is great, and the staff is amazing... BUT that's not the best part. One afternoon, I was relaxing in my hotel room and thought, "Dang, I could use some Starbucks right now..." So I set forth on my mission to go and invest in a refreshing beverage at Starbucks. The nearest Starbucks was... More 

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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here on business and my stay was a bit chaotic!! However the breakfast was wonderful..I loved the omelet that was made right in front of me and the fruit was very fresh.however my rooming experience wasn't so good 1 side of the closet door was missing and the one there was off track....the little trifold triangle flyer they... More 

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to express your thoughts and concerns. We value you as an honored guest and we are so sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. . We hope you give us a chance in the future to serve you better.... More 

Cardiff, Wales
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived after a stressful 4-hour drive with lots of luggage to a complete lack of concierge help & had to push a heavy luggage trolley up to our room ourselves. Considering the website boasts a concierge/bell-boy service this was far from a great start. Our room - not made for 2. Probably 3 inches one side of the bed... More 

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to post a review of our property. Please allow us to apologize for the over-all experience you had and any inconvenience you may have encountered that did not live up to your expectations. Your review will be used to make needed changes. We hope you will give us another opportunity to serve you again.... More 

1 review
5 of 5 stars Reviewed 1 week ago

Especially nice to be greeted by name. Tim...the hotel concierge greeted my wife by name (she stays here regularly on business) and has commented on the great service and she receives each time she returns. Our rooms are always well maintained and we enjoy the bar after work where we able to relax and unwind in an unhurried atmosphere. We... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for our wedding weekend. The staff was so amazing. Our room ( we stayed in a suite) was so comfortable. We slept so well all weekend. We will definitely stay at a Crowne Plaza wherever we travel.

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Chapel Hill, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago

The staff here is extremely kind and helpful - Tim was fantastic! The conference rooms were great and the staff was accommodating. The rooms were very, very clean and the beds were comfy. Thanks Crowne Plaza!

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Austin, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Douglas Brite Jr. Security/Engineer went above and beyond at 2 am to help me find coffee, sugar and creamer. Never said not my job or let me get someone to help you. Without hesitation went on a scavenger hunt and returned about 5 minutes later with what I needed. On the night before my cars tail light was busted and... More 

Was this review helpful? Yes 2
Durham, North Carolina
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for a conference. Everyone was very nice and accommodating. The conference ATV equipment was great. Tim, the hotel concierge, was so helpful in providing transportation, great recommendations, and anything else we needed!

Was this review helpful? Yes
Dallas, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

Checked in last Thursday afternoon after being on the road for two prior days.....looked to a nice quiet, uneventful overnight, after a good meal. Was told at check-in that I was being put on 6th floor which was more for 'executives' (I, a single businessman), and would be quieter. Got situated and a few hours later was awakened by small... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. We are so sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. We have sent you a private message regarding your review.. Thank you. Randy Brunnemann General Manager More 

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