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Crowne Plaza Austin

#35 of 194 Hotels in Austin
Certificate of Excellence
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6121 North IH 35, Austin, TX 78752
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1 room 1 adult
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935 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Went to Austin for TAAE conference and stayed on the 7th floor, Ms. Wanda was amazing. She was singing with another table and happy. She was so personable and did a great job! Hotel was nice and clean. Front desk was very kind and happily faxed something for me. Great experience.

Helpful?
Thank Rachael M
2 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

The people made this stay for me. I was not a fan of the decor and had to switch rooms because a smoke odor (yes there are still hotels with smoking rooms available). But the front desk staff including Doug, Cynthia and Priscilla were accommodating and helpful. I am not sure if I would stay there again but because of... More 

Helpful?
Thank Courtney L
Houston, Texas
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

All of the staff were friendly and helpful. The food was better than most hotel food. There is also a great bar in the hotel with happy hour drink & food specials. I would definitely stay there again!

Helpful?
Thank Roxanne B
Victoria, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I always love staying at the Crowne Plaza Austin. I appreciate the warm welcome when I arrive and the help they give when there's a problem. Thank you for always making my home away from home so GREAT! :)

Helpful?
1 Thank lisaann2016
Augusta, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Recently stayed 5 days at this hotel. Second time in two years. Rooms are clean, beds are nice and everyone tries to look after you. I did have a couple of problems but the manager on duty and restaurant manger took care of them to the best of my knowledge. I highly commend Edal, Britnay and Maria in the restaurant.... More 

Helpful?
Thank ladydi2053
2 reviews
3 of 5 stars Reviewed 1 week ago

Your team member Roy-Concieage/bell-was a great help and very friendly. Outstanding personal and was right there when you needed him. He came to the room with his cart and loaded up and took our things to our car and unloaded them into the vehicle.

Helpful?
Thank Melba S
San Antonio, Texas, USA
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a recent convention at the Crowne Plaza. Check in was smooth and efficient, Room was very nice and we enjoyed the concierge level amenities very much. All of the food service staff was excellent. Richard was most helpful at all times, as were Jose, Jose and Josue for our ladies' luncheon. They were unruffled when we had to... More 

Helpful?
Thank BAHig
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for recognizing Richard and our Banquet Staff. I know he and his entire team will be pleased to hear their efforts are appreciated. Thank you for choosing our hotel. We hope you will continue to choose us whenever you are in Austin. Randy Brunnemann General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

There were issues with our reservation and Douglas and Priscilla went out of there way to straighten everything out and make our stay easy. They made sure we had a nonsmoking room configured for what we needed.

Helpful?
1 Thank TheCameronFamily
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for choosing the Crowne Plaza Austin. I am very pleased we were able to meet your expectations. Both Priscilla and Doug are very proud of our hotel and treat our guests with the best service possible. I will be sure to let them know that you noticed their efforts. We hope you will continue... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My stay at the Crowne Plaza Austin was very nice. I had an awesome driver Darell pick us up at the airport very prompt. He got us there safe and was very knowledgeable about the questions we had. The front desk staff was also very kind and courteous ;especially Ms Penny. We enjoyed the area, there is lots to do... More 

Helpful?
Thank adepenat
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your candid comments regarding your stay with us. I will pass on your comments to Darell. We are in the process of a renovation and our fitness room, hotel carpet and plumbing are all part of the plan. I hope you will continue to choose our hotel.. We look forward to serving you again in the future.... More 

Baton Rouge, Louisiana, United States
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The strong point of this hotel is the staff. They are universally friendly, capable and easy to please. The rooms show just the tiniest bit of age but are spacious, clean and comfortable. The décor in the public areas is nice, and there is a beautiful shaded courtyard. Location is convenient, right on I-35 and within a few miles of... More 

Helpful?
Thank Walter E
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for choosing the Crowne Plaza Austin. I am very pleased we were able to meet your expectations. Our staff is very proud of our hotel and treat our guests with the best service possible. I will be sure to let them know that you noticed their efforts. We hope you will continue to choose... More 

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