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Crowne Plaza Austin

#31 of 191 Hotels in Austin
Certificate of Excellence
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6121 North IH 35, Austin, TX 78752
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1 room 1 guest
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862 Reviews from our TripAdvisor Community

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Traveler rating
    425
    238
    105
    55
    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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rshkj
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The rooms are nice and big and the beds are comfortable. I stayed on the back side, Quite, but no view. The staff was very nice and helpful. They sent a plate of cookies to my room, they were very good, the breakfast buffet is also very good. The food in the bar was excellent and the bartender, Patrick, was... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for choosing the Crowne Plaza Austin. I am very pleased we were able to exceed your expectations. Our staff is very proud of our hotel and treat our guests with the best service possible. I will be sure to let Patrick know that you noticed their efforts. We hope you will continue to choose... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

My church was celebrating it's anniversary on August 22nd and since we do not yet have our own location someone suggested for us to speak with DeAnna to set it up at the Crowne Plaza Austin. I think that it was the best idea from the beginning. DeAnna was an absolute doll and wonderful to work with. She helped set... More 

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1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Crowne Plaza for almost two months and, after heading home for a week, will be back for another two months here. It's beginning to feel like home and the staff has made me welcome. Cinthia the manager accommodated me with some special requests. Roy, the friendliest of a friendly group of concierge people always went out... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for recognizing some of our associates. I know they will be pleased to hear their guest service is appreciated. Thank you for choosing our hotel. We hope you will continue to choose us whenever you are in Austin. Randy Brunnemann General Manager More 

Houston, Texas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed at the crown plaza for work in Austin. I had to be at the convention center at 7am and could not get an Uber. So, I asked Penny upfront and she mentioned that the shuttle could take me. They also offered to pick me up which was awesome! After a long 12 hr day, Shaka so kindly... More 

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Lewisville, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

I love staying here. Veronica at the front desk, and Sydney in the lounge really know how to take care of people. They make my stay more enjoyable, as I spend time away from my family for business. I don't stay anywhere else in Austin when I'm there for this reason.

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Midland, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were looking for a hotel close to downtown. This location was easy to get to and close to the places we needed to find. The service was excellent. The room was clean and comfortable. The cost was very reasonable.

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thanks for the 4 Stars! I am sorry for your loss and I hope your next time in Austin is under more pleasant circumstances. Thank you for choosing the Crowne Plaza Austin. Randy Brunnemann General Manager More 

dallas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I checked in on Friday for a meeting. When I opened the door to my room, I was hit in the face immediately with an overwhelming musty odor. The sheets felt damp as the room was hot and humid. I've never been so uncomfortable at a hotel. The bed was hard, the sheets were dingy, and that musty smell existed... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear RhondainDallas, Your review was very surprising to me. We strive to provide only the very best service and product to our guests and it appears we failed to do that for you. The incident you described is not typical of our Housekeeping Department and I assure you I will speak with the Executive Housekeeper and the Room Attendant who... More 

Killeen, Texas
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Positives: Customer service was great, smooth check in, free parking, spacious lobby, good business center, comfortable beds, great location to surronding area, found the room clean. Improvements: No Microwave for parents of young children, refrigerator not sure if it works, small room (too small to call cozy), wireless internet has a weak signal, very limited channels, no complimentary breakfast as... More 

Was this review helpful? Yes
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for choosing the Crowne Plaza Austin. I will be sure to let Jesse know that you noticed his efforts. I am sorry that our services were not what you expected. We take great pride in meeting all our guests expectations and I hope that you will consider us for your next visit to Austin.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff at check in were very friendly and helpful by answering my questions. As we brought our bags in Douglas A. Brite Jr offered to help right away. He led us to our room and put our bags inside.

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for sharing your comments. We appreciate your loyalty. Doug will be very happy to hear your comments and I am pleased to hear that you had an excellent stay. We hope to see you again soon. Randy Brunnemann General Manager More 

Argyle, Texas
Level Contributor
341 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel deserves an "A+" for hospitality. Hotel staff, if you are reading this, please know that this kind of service makes a world of difference to your guests! Our room was big, clean, attractive, quiet, and comfortable, with marvelous air conditioning on a 105 degree weekend. There are nice happy hour drink prices in the bar, although the food... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • CUSTOMER SERVICE(6)
  • Very helpful(6)
  • Hotel staff(5)
  • Breakfast buffet(3)
  • Executive Lounge(3)
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223 photos of this hotel

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