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All 183 Austin hotels

Crowne Plaza Austin

3.5 of 5 Hotel   |   6121 North IH 35, Austin, TX 78752
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Ranked #47 of 183 hotels in Austin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Arleen_Texas Lake Jackson, Texas
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575 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
Lake Jackson, Texas
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have stayed at this hotel numerous times over the years as our daughter attends UT Austin. They are always very accommodating to bring her excess of luggage and boxes to the room during move in and move out each semester. The front desk staff is always efficient and pleasant, giving us a free drink coupon at the beginning of... More

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Athens, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel was fantastic to stay in. Other than the roach I killed the first night, the place was outstanding. I stayed for two weeks on the Executive Floor and had breakfast most mornings and snacks most evenings. Wanda in the morning was a true pleasure to be around: as friendly as she could be and genuinely interested in my... More

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Humble, Texas
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I stayed five weeks at the Crowne in Austin and it was an awesome experience. Angel and John at the front desk made every sign in and every day they worked a nice experience. They knew me by name and even if I spoke and they didn't see me because I was behind a pilar, they always knew who it... More

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Fort Worth, Texas
1 review
3 of 5 stars Reviewed 5 days ago NEW

We have stayed about a month in this hotel and the best part of our stay was Ms. Wanda on the 7th floor. She made every morning great. Always has a smile on her face and great things to say. I had my children with me and she treated them as if they were her own. Quite opposite from the... More

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is great to know you appreciated Wanda. She is a treasure indeed!Please accept our apologies that on this occasion... More

San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the extremely helpful and friendly reception by Ms. Cynthia at the front desk, to the cheerful reception my wife and I received from Ms. Wanda at the Executive Hospitality suite; to the amazing omelets at the fully stocked breakfast buffet; our experience at the Crowne Plaza was five star all the way. The icing on the cake? Had to... More

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

What a wonderful review of our hotel. I appreciate you kind words and thoughts. I will pass on your praise to Cinthia and all the Front Desk. As for Mo Willy, I am glad you enjoyed playing there as much as I do. I hope you will continue choosing the Crowne Plaza whenever you are in Austin. Thank you again.... More

Houston, Texas
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Trash found on floor of room. Paint chipping off and bathroom sink still had toothpaste on it. Beds are uncomfortable and squeaky, you can also hear everything in the rooms next door. Ac leaked water all on carpet and is loud turning on and off. Called for extra towels and was told would be right up. An hour later I... More

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

Your review was very surprising to me. We strive to provide only the very best service to our guests and it appears we failed to do that for you. The incident you described is not typical of our Housekeeping Department or our Front Desk. I assure you I will speak with the Executive Housekeeper, our Front Office Manager, and the... More

Dubai, United Arab Emirates
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

We stayed here for two nights in July. First off all, at check in - the manager kept instructing the obviously NEW employee how to check us in, but he kept screwing up- but the manager would come over- and sort of tell him off- and then WALK AWAY, and let him screw up again! I finally said- after the... More

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Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to write your review following your recent stay. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are very disappointed to hear about your experience and regret the way your concerns were handled by our staff. Kindly be... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Ms . Tamara was absolutely amazing and she helped me to start off my day with a great positive focus. She was really helpful and I look forward to future stays. The buffet was a 5 start rating in my opinion

Was this review helpful? Yes 1
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so much for your kind words. I am so very happy you enjoyed your stay at our hotel, and I'm always glad to hear that our restaurant staff performs as advertised, friendly, efficient, and with an eye towards pleasing each and every guest. Tamara is excellent at providing the very best service to all our guests. Please let... More

1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at this location was amazing. John was a stand out that knew the great restaurants and great tourists locations. I actually remember John from 3 years ago at another hotel and was equally impressed.

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Los Angeles, California
1 review
4 of 5 stars Reviewed 2 weeks ago

I needed to be somewhere by 1pm, I had called a cab and it failed to arrive, so Rickey Howell, Crown Plaza staff stepped in and arranged for one of the hotel vans to take me for free, since it was in the area they serviced. He saved the day! That shows they truly care about their customers.

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Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#10 Best Value Hotel in Austin #21 Business Hotel in Austin #43 Family Hotel in Austin #44 Romantic Hotel in Austin #47 Spa Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 
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