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Omni Austin Hotel Downtown

#36 of 191 Hotels in Austin
Certificate of Excellence
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700 San Jacinto at 8th Street, Austin, TX 78701
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1 room 1 guest
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Omni Austin Hotel Downtown
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1,733 Reviews from our TripAdvisor Community

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Traveler rating
    858
    509
    185
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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  • All months
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Broward County, United States
5 of 5 stars Reviewed yesterday NEW

This is an excellent hotel to keep a conference. It is down town Austin, Texas and is not far from the airport for those traveling from other place. The staffs was very friendly and the hotel was very clean. They provided food for the conference and it was great. I will certainly consider this hotel again when traveling to Austin,... More 

Review collected in partnership with Omni Hotels & Resorts

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Santa Monica, California
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was my second visit to this hotel and I love it. The hotel is very centrally located in the heart of downtown. The concierge and staff are all very knowledgeable and friendly. I found a great deal on Priceline that included both hotel and airfare, which made the hotel extraordinarily reasonable. The rooms are spacious and clean. The guests... More 

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Erie, Colorado
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I spent 3 nights here last week for a conference. I was blown away by the excellent customer service. It wasn't just one employee. It was every employee. I often lament that companies don't stress how important it is to exceed expectations but clearly Omni is on it. I had several instances where I thought "wow, you just don't get... More 

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boston, United States
5 of 5 stars Reviewed 2 days ago NEW

this hotel and the service that was provided was awesome. i would recommend this hotel. The hotel staff were unbelievable in the outstanding service that they provided. the pool on the rooftop was amazing. the staff in all aspects were very professional and provided with with great customer service.

Review collected in partnership with Omni Hotels & Resorts

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Love this Hotel. Location is great. Staff is really nice and helpful. Would not stay anywhere else. It is a very busy hotel and not always easy to get room. Call ahead in plenty of time if you want to stay here. It is worth the effort to book early.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
Austin, United States
5 of 5 stars Reviewed 2 days ago NEW

We thoroughly enjoyed our short stay. The in-room dining was surprising fresh and well-prepared. Really enjoyed the fried salmon entrée. Also, the roof top pool looked like fun, if not a bit crowded. Note that the hotel being downtown means it can be noisy at night. There are earplugs provided if you are particularly sensitive.

Review collected in partnership with Omni Hotels & Resorts

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Austin, Texas
Level Contributor
228 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Clean and helpful staff. Valet parking. Great rooms with amazing outer views of Austin night life and inner views of downtown glass office life. Pool is rooftop...small but nice. Use your room key to help get the elevator to the rooftop location. Nice lounge, restaurant and café. Hot coffee and chai tea lattes available at coffee café in lobby. Great... More 

Was this review helpful? Yes 1
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review

Thank you for sharing your experiences while visiting our hotel. Please accept our sincere apologies for the billing error on our part. We hope that the issue has since been rectified to your satisfaction. We appreciate your feedback, both positive and negative, and we hope you plan to return in the future. More 

Conroe, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Never received either of my wake up calls. Was nickel and dimed for EVERYTHING. Front desk staff was very disorganized and check-in and out took ages. If you are coming to Austin for business trip then ok. If you are looking to have a great vacation then steer clear. Check out the Hilton or the Driskel instead.

Review collected in partnership with Omni Hotels & Resorts

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GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review

Thank you for your comments. I see your comments regarding the "nickel and diming" the only charge I saw was for parking. All downtown hotels in Austin and most other cities have parking charges. The Driskill is $30 compared to our $22 and the Hilton is $26. I do hope When you return to Austin you will stay with us... More 

Austin, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

I have had several positive experiences at this hotel in the past 3 years. I have traveled with my spouse, child and solo in separate occasions and have not been disappointed. The open, airy feeling of the lobby is very peaceful. We have enjoyed the breakfast options (even gluten free breads and muffins on the buffet) as well as relaxing... More 

Review collected in partnership with Omni Hotels & Resorts

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GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review

We appreciate your continued patronage and thank you for your positive remarks. We look forward to welcoming you back in the future. More 

Sydney, Australia
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Front desk staff needs some help. I had several major issues with my bill, which took weeks to resolve (Including being charged for my entire stay TWICE on my credit card). I was unable to get this resolved myself and my travel agent spent days on the phone with them dealing with this. The rooms themselves are fine, nothing remarkable.... More 

Was this review helpful? Yes
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review

Thank you for your honest feedback. We would like to extend our sincere apologies for the billing error and the lengthy period of time it took to resolve the matter to your satisfaction. Please know that your experience was not customary, and we hope you will give us another opportunity to provide you with a flawless stay. More 

Hotel Review Summarization

What travelers say

  • Very nice(12)
  • Rooftop pool(11)
  • Great location(6)
  • Very clean(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (40)
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Room/suite (70)
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Bathroom (28)
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Pool/beach area (14)
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Amenities (26)
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Executive Two-Bedroom Suite (102)
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King Deluxe (50)
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Omni Club King (44)
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Pool (18)
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Restaurants and Bars (10)
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The Hotel (19)
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Two Double Deluxe (47)

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Hotel & grounds (2)
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Other (1)
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