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Sheraton Austin at the Capitol

#81 of 191 Hotels in Austin
GreenLeadersSilver level
3.5 of 5
701 E. 11th St., Austin, TX 78701
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Sheraton Austin at the Capitol
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Sheraton Austin at the Capitol
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666 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Del Rio, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

The shower had rust stains. The hallways were very dirty and the walls banged up. The maid service was cleaning the room at 2 in the morning after a couple lef early. I had to call it two in the morning and they verified they had ordered room service to clean that room because they had a full house the... More 

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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Came down with my wife and young son to show them Austin for the first time, and thought the Sheraton would be a decent choice to redeem my hard earned points. Wrong. Put in a cramped and stuffy room that had a bit of a smell to it, on a bizarre floor that was 95% conference space. It definitely felt... More 

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Belton, Texas
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I almost always stay at a Sheraton or Westin when we travel. While most have been great experiences, a few have been disappointing. Luckily for us, the Sheraton at the Capitol is committed to outstanding customer service and the comfort of its hotel guests. Located right off of I-35, this Sheraton is centrally located and appropriate for... More 

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Chantilly
Top Contributor
52 reviews 52 reviews
36 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

When I first saw the earplugs with note on the nightstand I thought it was interesting but then I realized why they had them. You can hear the music and loudspeakers from outside. Room walls also seem a bit thin as can also hear TV next door. Room was on 6th floor and a corner room so perhaps you can... More 

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Scott L, General Manager at Sheraton Austin at the Capitol, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. I apologize you ran into problems getting the coffee you wanted in our private lounge. We do offer Decaf, Regular, Hot Chocolate as well as Americanos, Cappuccinos, Espresso’s and Lattes in the lounge daily. We have some great renovation plans coming up which should significantly update the hotel and our... More 

Fairfax, California
1 review
1 of 5 stars Reviewed 1 week ago NEW

I've stayed in a lot of hotels, from expensive to cheap, in cities comparable to or larger than Austin, but this place is a spectacular ripoff. At $400/night you got a Holiday Inn masquerading as a Sheraton. Tired and uninspiring rooms, a Motel 6-ish bathroom, no perks of any kind like mini bar, fridge, free wifi or breakfast, newspaper at... More 

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Scott L, General Manager at Sheraton Austin at the Capitol, responded to this review

John B I am the manager that assisted you during your stay at our hotel. As I explained during your stay with us we price our rooms competitively with other hotels in the market and I can understand your view that rates in Austin are higher than the national average however this is due to the demand in the market.... More 

Senior Contributor
29 reviews 29 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I came here for a conference. Staff are friendly and do a good job with the rooms and the conference facilities. It's about 15-20 minutes from the airport in light traffic. There are lots of good restaurants nearby, including Serrano's (Tex-Mex) right around the corner and Stubb's BBQ, which is about a 5 minute walk. Many others are close too,... More 

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Toronto, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Perfect location for this hotel. Steps to 6th street and even closer to the famed Stubbs BBQ. Nicely renovated rooms and perfect fit to the Sheraton brand. Have stayed for both business and pleasure and enjoyed both. Special thanks to Mina in the club lounge for her incredible service - always attentive and helpful!!

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Very good stay. The concierge excellent. The drinks at bar were good. Very close to 6th street and will cost about $5 with uber normal price. There is fruit infused water at the lobby which is refreshing. 2 bottles of water at room free. The concierge gave me a discount for parking since gold member

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Kerrville
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a place you stay because you need the convenience, not because you really need a nice place to stay. This really is a very dated hotel in need of some major upgrades, however it likely stays busy due to its location and proximity to the state Capitol. The good on this place is that it smells fresh, it... More 

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Scott L, General Manager at Sheraton Austin at the Capitol, responded to this review

Kerry S Thank you for your detailed review of your recent stay. I am glad you found our attention to cleanliness a step above the rest. Our housekeeping team works hard to ensure a clean and welcoming environment for all our guests and staff. We are approaching a major renovation that will include the public space and the guest rooms.... More 

South Houston, Texas
Top Contributor
53 reviews 53 reviews
24 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for EPRI conference in January. They made an error when booking my room on the phone. Gave 2 dbl beds but I asked queen. When I called back, they said that they can simply change it when I arrive. Guess what? They didn't have any King beds left. But overall the stay was good. The food... More 

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Scott L, General Manager at Sheraton Austin at the Capitol, responded to this review

CanadianEngineer007 Thank you for staying with us and attending the recent EPRI Conference here at our property. I apologize that our central reservations office made an error in your room type. We try to accommodate all of our guests bed type requests but this can be difficult when we are fully commited. I will make sure your food experience is... More 

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