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Sheraton Austin at the Capitol

#84 of 190 Hotels in Austin
GreenLeadersSilver level
701 E. 11th St., Austin, TX 78701
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Sheraton Austin at the Capitol
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Sheraton Austin at the Capitol
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711 Reviews from our TripAdvisor Community

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Traveler rating
    193
    227
    188
    73
    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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Cleveland, Ohio
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was a great hotel! The staff was very nice and the hotel has many amenities and is close to all of the major attractions in downtown Austin. The hotel has a really cool outside lounging area with a great fire pit!

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Tyler, Texas
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stay here for a few days every year for a business conference. My room is always very clean & the service is great. This year they offered to add me to their free "rewards" program. I went ahead, since it was free, and they gave me a trial version of "club room" access and an upgraded hotel room (main... More 

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Eagle Pass, Texas
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Attended a three day conference and stayed at this hotel. The overall experience was totally a great and awesome experience. The customer service at check in and check out exceeded my expectations. Many of their employees greeted the customers through out the hotel. This hotel is extremely clean and rooms are extremely comfortable. The beds were super relaxing. Enjoyed my... More 

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Houston
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Overall, the property is nice. It is conveniently located but a distance from fast food joints. They are right along the side of I-35 but you can not hear the cars from your room, which is a plus! We stayed about two weekends ago. The hotel was pretty packed. The parking garage was full and spaces were tight. The check-in... More 

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Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Anita S, Thank you for taking the time to review our hotel. First and foremost I am very sorry for the encounter you had with our housekeeping staff and know this is the exception not the standard of service we provide. I am very happy to hear you enjoyed our location and ease of check in. I do hope you... More 

Philadelphia
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying at a Sheraton hotel you expect the same standard everywhere and after staying at multiple Sheraton properties, from Key West, New York, Philadelphia, California, Puerto Rico, etc, you get the same experience here. The front desk is help and prompt for checking you in while still accommodating requests that you may have. Staying on the 9th floor we did... More 

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Houston, Texas
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While our stay was short, there were a couple things that stood out to us. The front desk staff are very professional and courteous. They provided superlative customer service. When we arrived to our room, there was no soap anywhere and we only had two towels. Meager for 4 people. We called for soap, and it was delivered promptly. We... More 

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Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel. Excellent service and helpful staff. Location is perfect in walking distance from the 6th street bar area. Nice indoor/outdoor pool combined and hot tub. Easy parking. Both self service and valet. Wifi in all rooms and common areas including at pool outside. Can only recommend this hotel

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Carlsbad, California
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed 2 weeks ago

PROs: -Room was clean and comfortable -bed was comfortable and desk was good. -room service was prompt CONS: -lobby restaurant was EXTREMELY slow. I had to ask for dessert to go to room. Shrimp tacos were awful and took 40 minutes to come out with only 2 other tables and 2 waiters. Had to go to bar to place order... More 

Was this review helpful? Yes 1
Scott L, Front Office Manager at Sheraton Austin at the Capitol, responded to this review

Thank you for taking the time to provide us with your feedback regarding your stay. First and foremost, I’m incredibly sorry for not fully recognizing your SPG status while on property. Please know that as a SPG Platinum Member, you are amongst our most valued guests and we truly appreciate your loyalty to Starwood. I do apologize that we were... More 

Cincinnati, OH
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked a club room for two nights because of the proximity to 6th street and other attractions. The club room was underwhelming; small and dated. For example: Our smoke detector was missing completely and the bathroom ceiling had been patched sloppily. It was clean but just looked old and smelled musty. The pool is tiny and there is no... More 

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Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Trooper912, Thank you so much for taking the time out of your day to write about your recent stay with us. We appreciate all the comments that you have provided and we will forward these to our management to fix these issues in our upcoming renovations. We are very happy that you found our location convenient, our staff friendly, and... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Although our room was not ready when we arrive, the real problem was room service, we spent the complete day out of town, we found that nobody clean room, the excuse was that the DND sign was in the door, and that's not true, poor excuse for bad supervision.

Was this review helpful? Yes 1
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Leo V, Thank you for reviewing our hotel. I am deeply sorry for the poor first impression, as this is not the high standard of service you deserve, nor what we strive to achieve. I will follow up with our housekeeping and operations team to ensure this issue doesn’t happen again. I hope you will give us another chance in... More 

Hotel Review Summarization

What travelers say

  • Very nice(10)
  • Breakfast buffet(5)
  • Hot tub(4)
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111 photos of this hotel

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Bathroom (1)
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