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All 187 Austin hotels

Sheraton Austin at the Capitol

3.5 of 5 Hotel   |   701 E. 11th St., Austin, TX 78701
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Sheraton Austin at the Capitol
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Ranked #86 of 187 Hotels in Austin
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 3 days ago
NosyBeaver Boston, Massachusetts
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574 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Contributor
20 reviews 20 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Good business hotel in the heart of downtown Austin with easy walk to main attractions and downtown scene. They know how to take care of their preferred guests. Very good amenities. It is not a modern hotel, nor is it special/amazing in any way. But it is perfect for business travel, and a good deal for leisure travel. A special... More

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Rome, Italy
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Typical "chain" hotel with no charm and no flair. It's located just a few steps from the Capitol and a few blocks from Sixth Street and all the local Palava. Anonymous building and atmosphere, rooms are clean and spacious but again, with no personality. It's a shame because the whole staff is very friendly and polite, in classic Southern hospitality,... More

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Scott L, General Manager at Sheraton Austin at the Capitol, responded to this review

Enryfal Thank you for the kind comments regarding our staff and service. We try hard to bring southern hospitality to life here at the hotel. We have some exciting renovation plans coming up and hope that you will give us another shot to enjoy our convenient location. I am certain the changes we are making will make you feel as... More

Madison, Wisconsin
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

It started with the check in clerk not letting my adult daughter check in prior to my arrival after a phone call earlier to ensure this was possible. She had to wait for 5 hours in the lobby and in her car. The rooms were average, but adequate. Nothing memorable. The food was pretty good, had the Cuban sandwich. Had... More

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Scott L, General Manager at Sheraton Austin at the Capitol, responded to this review

Ms Brown I apologize that the hotel did not meet your expectations. In reviewing your reservation it appears as though our Central Reservations Office did not add your daughter’s name to the reservation prior to your arrival. We take guest security seriously and only allow a guest with a state issued photo id matching the name on the reservation to... More

Winter Springs, United States
Contributor
19 reviews 19 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Convenient hotel location but not in the most comfortable neighborhood. Hallways were very dim and the ice machine was at the far end of the floor so if you stayed at the other end, you had a long haul to try and find it. The room was comfortable and had sufficient amenities. Ours was quiet but be aware...for as lovely... More

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Scott L, General Manager at Sheraton Austin at the Capitol, responded to this review

Carrie S We appreciate your patronage and the time you took to write your review. I am so glad you enjoyed the comfort of our rooms and their sweet sleeper beds. It is disappointing to hear that other guests on your floor disturbed your stay. We run an active security team at night and try hard to address any noise... More

1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

We walked into the room it smelled like smoke. Then went to turn on a light by the bed, which was broken... Then we went to bed to discover that the elevator located near our room could be heard all night long going up and down. When we awoke in te morning we ordered breakfast they forgot one part of... More

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Scott L, General Manager at Sheraton Austin at the Capitol, responded to this review

Skyhope4, Thank you for taking the time to review your recent stay with us. I am sorry to hear that your room was not ready for you when you checked in. Our facility is a 100% smoke free environment so it's disappointing that the previous guest had smoked in the room. I am sharing the maintenance issues you experienced with... More

New York City, New York, USA
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is very well maintained. The front desk is very warm and welcoming. I ordered room service and the food was great. Trevor, who delivered the room service, was extremely friendly and offered me advice on what I should visit during my short stay in Austin (proved very helpful). I would definitely stay here again.

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Sherwood, Wisconsin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great Hotel and Alan did a great job in the Club Lounge. Breakfast had nice fresh fruits and healthy options and evening had nice selections of cheese and fresh fruits too. Liked the indoor outdoor pool. Thanks for making our trip special. Keep up the good work.

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Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

great location - walking distance to 6th street, franklin's BBQ and the state capital. Excellent staff at the front desk and at the club floor lounge always make my business travel enjoyable! Alan is very friendly, provides outstanding customer service and always remember to save me a couple of diet mountain dews!

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Northeast
Top Contributor
61 reviews 61 reviews
42 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms are not spacious, but adequate. Décor in rooms was starting to show some signs of wear, especially compared to the conference rooms, tall glass windows in the lobby. For our conference reception, the hotel provided a limited "Tex-Mex" bit of fare, that seemed like previously-frozen fried food that was thawed - yuk. Fortunately, shrimp cocktail was also served -... More

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Tucson
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Definitely should try to stay on the club floor with nice perks like free water, soda drinks, chips, coffee, business center, two TVs and happy hour food too ( although a bit late on weekends at 7.30-10.30 pm ) Trevor who is in charge is very nice and so helpful !! Overall will definitely stay there again when in Austin.

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Additional Information about Sheraton Austin at the Capitol

Address: 701 E. 11th St., Austin, TX 78701
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Austin at the Capitol 3.5*
Number of rooms: 361
Reservation Options:
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Also Known As:
Sheraton Austin
Austin Sheraton

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