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All 182 Austin hotels

Sheraton Austin at the Capitol

3.5 of 5 Hotel   |   701 E. 11th St., Austin, TX 78701
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Sheraton Austin at the Capitol
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59%
Ranked #95 of 182 hotels in Austin
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 3 days ago
Tara M Dallas, Texas
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476 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Minneapolis, Minnesota
2 reviews
2 of 5 stars Reviewed yesterday NEW

I stay at this hotel on a weekly basis. The common areas are clean, the gym has plenty of equipment, and the club room has good breakfast/appetizers. The rooms are very outdated and in need of repair. It is not uncommon to have dressers or cabinets with chips or cracks in them. The water in the showers has a horrid... More

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Dallas, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

I travel to Austin almost every week and this is my favorite hotel I've stayed at yet! The staff is always friendly and I love going up to the lounge at night. The guy who works the night shift, Kaleo, always has a smile on his face and always has dessert sitting out for you. Kaleo is one of the... More

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Senior Contributor
23 reviews 23 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice room. Free 16 oz. water but be sure to read the tag on the water bottle the 32 oz. was $3.50. Free Starbucks in the room too. The cream & sugar packet was old, sugar was hard. For making a Green Choice not to have housekeeping you can get a $5.00 food & beverage voucher or 500 SPG... More

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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The Sheraton Austin @ the Capitol is a typical Sheraton hotel. The rooms are decently appointed, although it was starting to show it's age, but not yet to the point of being unreasonable. The bedding was adequate as well, I've been in worse Sheratons, but I've also been in better ones. The desk staff was friendly and helpful. I did... More

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Dave B, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear Valued Guest, I appreciate your time to review our hotel. I am happy that the staff were able to meet your expectations and you enjoyed the convenient location of the hotel. We will definitely help you with getting transportation to the nightlife the next time you stay with us! We hope to see you soon! Best, More

Houston, Texas
Top Contributor
94 reviews 94 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for a night for a UT function and were very disappointed. On a whole, the place is very nice and clean--especially the downstairs bar, I would say that's the highlight of the hotel. But service was slow checking in, it took us 15 min (I am not exaggerating) to get an elevator going up and then 10... More

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Dave B, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear Valued Guest, I am happy that our Lobby Lounge exceeded your expectations. I do sincerely apologize about the elevators and we are currently finding a solution to that issue. I am saddened that we were not able to assist you in obtaining a taxi upon request. We will follow up on that issue as well and we hope you... More

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 2 weeks ago

Have stayed here a few times now. Really enjoy the Club Lounge. Kaleo is fantastic!! Had the pleasure of seeing him again this week! He is an asset to this Sheraton Club Lounge and provides wonderful customer service. He engages guests in conversation and welcomes them each evening. Rooms are comfortable, clean and have great views. Staff is friendly and... More

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Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

stayed here on our way to san antonio, Kaleo give us suggestions what to do with around the city specially activities for the kids......He really is an employee that cares about the guests staying in this hotel........ thank You!

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1 review
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Sheraton for a week on business. Had the pleasure of having Kaleo help us out up in the Sheraton club. He was very kind and made the stay very pleasant. My only complaint were the elevators. They took forever. The staff at the valet was also very helpful.

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Dave B, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write about your experience at the Sheraton Austin. We are happy that our staff exceeded your expectations and we deeply apologize about our elevators. They will be fixed by tomorrow! I hope you will come and visit us again soon! Best Regards, More

Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was good from the beginning: nice staff, nice rooms, nice restaurants. However, what made this hotel memorable, was a staff member named Kaleo. He was not afraid to show his hospitality, and really exceeded expectations to make sure the guests were happy. Helping us find our way around and serving us even after he was all packed up... More

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Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

The Sheraton Club room was amazing because Kaleo was so helpful. Such a gentleman and very attentive. Helped us find our way around town and really went above and beyond on his job. You are lucky to have an employee like him. I wish more hotels have people like him.

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Additional Information about Sheraton Austin at the Capitol

Also Known As:
Sheraton Austin
Austin Sheraton
Address: 701 E. 11th St., Austin, TX 78701
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Austin
#69 Business Hotel in Austin
#95 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Austin at the Capitol 3.5*
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