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Sheraton Austin at the Capitol

#87 of 191 Hotels in Austin
GreenLeadersSilver level
701 E. 11th St., Austin, TX 78701
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1 room 1 guest
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Sheraton Austin at the Capitol
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725 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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  • All months
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    (169)
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    (214)
  • Sep-Nov only
    (149)
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    (193)
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Carrollton, Texas, United States
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Sheraton Austin while traveling on business. Being an SPG Platinum member, always looking for Starwood properties. Found this property to be quite nice, from the lobby area, fitness center, outdoor patio to the rooms and club. Rooms were large, beds were comfortable and restrooms clean. Nice, large LCD Televisions. Good views of the capital and UT depending... More 

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El Paso
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I've stayed at many hotels in Austin over the years, but find the Sheraton at the Capital my favorite. The rooms are kept well and clean, staff are professional, and food at the bar great for dinner. Common areas are well maintained and ground neat. This hotel is a little removed from the bars on 6th street, which can be... More 

Was this review helpful? Yes 1
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My experience at this hotel was just amazing. You don't need to drive, you can walk everywhere and enjoy downtown. Restaurants, bars, historic places near, State Capitol one block away. Rooms very clean and neat.

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San Antonio, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

For a hotel of this size and price range, there were some surprising issues that need to be addressed. In the room, there was no hand soap for the sink and no shower bar soap (shower gel, yes). The cold water faucet for the sink leaked onto the sink counter when you turned the handle. Rust stains evidenced that this... More 

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Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Thank you for your feedback about your recent stay with us. I apologize for the condition and appearance of your room. I will forward your comments to Housekeeping and Engineering leadership. I will also follow up with the Front Office leadership to ensure that there is appropriate staffing at all times. I am pleased that you enjoyed the breakfast! We... More 

McAllen, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything was perfect, no bugs or bad conditions like other hotels.The location was great many restaurants and shops were you can go just walking or take the bus. Great service no complains or bad experiences. The food is good and I got a great view of the capitol from my room.

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Dallas
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you have read many of my reviews you would notice almost all are positive - can't say that with this one. Where to start? Check-in was less than smooth - the desk person didn't know what came with the club lounge that I paid for; I had to tell him what I should receive and then he had to... More 

Was this review helpful? Yes 1
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Bddunk, I am deeply troubled to hear about your experience at our hotel. Please accept our sincerest apologies for the poor first impression; you should not have had to experience this at check-in and we are working on training that associate at the moment. I have followed up with our engineering as well as our operations team in regards to... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The room was awesome! We had a view of the capital from our room! Room service was very courteous...even though we were ordering after the kitchen was set to be closed...food was delivered within 15/20 mins. Was within walking distance of restaurants, and the Frank Ervin center. Valet service was the best also! So much easier than trying to find... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Well, upon arrival we had our card taken by Vallet for free which really was great then . We then waited about 20 minutes in line to check in with at first 2 people working then 10 minutes into it 3 but they took forever. Then one would walk off once done with someone then they would scroll around on... More 

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Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Arielle N, Thank you for taking the time to provide us with the feedback about your stay with us. We have addressed your comments with our Front Desk who is terribly sorry for the inconvenience caused to you and will look to improve the quality of their service based on your feedback. On the other hand, we will be starting... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

The bathroom fixtures were breaking or broke plus the room I was placed in was dirty. I stayed at the Hilton the night before and it was much nicer and closer to downtown. I am a SPG preferred guest and I've seen far better and nicer Sheraton hotels. Plus parking is expensive. 😒😒😒😒

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Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

William H, Thank you for your loyalty to the Starwood Preferred Guest Program and for writing a review about your stay. I can assure you that this is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom cleans; as well as ensuring fixtures are in working condition.... More 

Dallas, Texas
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel several times. The staff are very pleasant and personable. The common areas are very attractive. The rooms are comfortable. It is a short walk (probably 10 minutes) to the Capitol. To the convention center the walk is probably 15 or 20 minutes. Sixth Street, where many of the "to go" places are located, is about... More 

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Hotel Review Summarization

What travelers say

  • Very nice(10)
  • Breakfast buffet(5)
  • Hot tub(4)
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