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Lakeway Resort and Spa

#73 of 191 Hotels in Austin
Certificate of Excellence
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101 Lakeway Drive, Austin, TX 78734
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Lakeway Resort and Spa
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662 Reviews from our TripAdvisor Community

Traveler rating
    299
    173
    103
    49
    38
See reviews for
183
262
17
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
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  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (662)
  • Mar-May only
    (167)
  • Jun-Aug only
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  • Sep-Nov only
    (153)
  • Dec-Feb only
    (104)
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Fort Worth, Texas
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Stayed here for four nights and the disaster all started with check in. We arrived about 12 on Wednesday and were told the room was not ready but would be between 3 and 4. We were given a key for the spa and wristbands for the pool. I had a meeting to go to at 3 so I did not... More 

Was this review helpful? Yes 3
Dallas, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Really can't understand any negative reviews. Our stay was fantastic. Paul, Murrial and the staff went out of their way to make sure we had a memorable stay. Pools were inviting, restaurant was exceptional, and rooms were spotless. And the view??!!##%% Lake was so blue, we wanted to jump in! I would highly recommend LR&S to anyone wanting a nice... More 

Was this review helpful? Yes
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

What previous reviewers have said is still true. While the staff is certainly friendly enough, they are also highly disorganized and missing the mark in obvious ways. Good and timely room service can't be assumed. Food service, preparation and ingredients were not at an acceptable level. The pool area was pleasant and clean although the fountain drinks were flat because... More 

Was this review helpful? Yes 2
California
Level Contributor
158 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It's almost like A Tale of Two Cities...or in this case, Two Resorts. Some parts of it are excellent, and some are just run down and neglected. The spa and gym are great. The pools and docks are very nice. However, the rooms and halls and public places in the main building need some major renovation. I felt as though... More 

Was this review helpful? Yes 1
1 of 5 stars Reviewed 5 days ago NEW

We travel and stay in very nice hotels all over the world because of our company Edward Jones. This hotel was not up to par. There were check in issues, staffing issues, generally very poor service overall. I can't fault the staff. They all seemed to be very nice and willing. Obviously, there was a management problem. This was our... More 

Was this review helpful? Yes
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I came with my family for a weekend getaway, and I really think they charge more than they should for this place. $150-180 per night will be fair but when you paid more than $300 per night you expect above the average quality and service and this place is far from it. The location is really beautiful and has lots... More 

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Houston, Texas
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We came here to celebrate father's day. Based on the price, we were expecting a luxury resort, especially because the area were it is located is really nice and classy. However, as soon as we got there we could tell that the hotel had no maintenance at all, it looked depressing and very old. The lobby, elevators and halls are... More 

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Houston, Texas
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Spent two nights here for our 20th anniversary. We needed to be a close driving distance from home and wanted somewhere with a good view, on the water. Property grounds are great. Beautiful pools, lovely common areas such as decks, porches and lobbies.There is a fun pool play area for kids, and it is separate from the adult pools. Spa... More 

Was this review helpful? Yes
Paul D, General Manager at Lakeway Resort and Spa, responded to this review

gsgrace, I am sorry you had such a disappointing stay. Our computer system has suffered a major crash and that has caused some havoc this week. I do hope you will give us another opportunity in the future. Thank you Paul Davis General Manager More 

1 review
1 of 5 stars Reviewed 1 week ago NEW

We had a special day planned to celebrate our 39th wedding anniversary. We made our reservations a couple of months in advance, I have a hard time getting time off which is precious to me. We had asked for a early check in. When we arrived we were told their computers were down & couldn't check in until 4:00 p.m.... More 

Was this review helpful? Yes
Paul D, General Manager at Lakeway Resort and Spa, responded to this review

SunnyH, I am terribly sorry that we ruined your anniversary. While we have experienced a major issue with our property management system, however, we should certainly be more understanding towards our guests and their expectations. I am very sorry. I hope you will give us an opportunity to make this up to you. Thank you Paul Davis General Manager More 

Dallas, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 2 days to meet up with friends. The room wasn't ready when we checked in so no problem, we got here early and just jumped into swim suits and headed to the pool. The pools are really nice. The pool bar (Brandon) is clueless however. He played his own personal heavy rock music from his iPhone... More 

Was this review helpful? Yes
Paul D, General Manager at Lakeway Resort and Spa, responded to this review

MichaelTexas300, I am very sorry about the issues that you encountered during your stay. We are working hard as a leadership team to turn this around and we appreciate your feedback. I hope in the future, you would be willing to give us another opportunity. Thank you Paul Davis General Manager More 

Hotel Review Summarization

What travelers say

  • Breakfast buffet(4)
  • Lake Travis(4)
  • Pool area(3)
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321 photos of this hotel

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Pool/beach area (34)
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Family/play areas (2)
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Room/suite (37)
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Bathroom (2)
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Hotel & grounds (36)
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Dining (7)
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Business center/function rooms (3)
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Amenities (4)
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Pool (19)
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Restaurants and Bars (11)
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Standard King Room with Balcony (28)
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The Hotel (20)

Management photos: Courtesy of the property manager

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Pool/beach area (10)
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Room/suite (7)
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Hotel & grounds (8)
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Business center/function rooms (3)
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Family/play areas (3)
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Dining (1)
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View from room (1)
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Other (4)
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