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Lakeway Resort and Spa

4.0 of 5 101 Lakeway Drive, Austin, TX 78734
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Certificate of Excellence 2014
Lakeway Resort and Spa
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Lakeway Resort and Spa
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582 reviews from our community

Traveler rating
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    86
    33
    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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Austin, Texas, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is really great but what I really loved was the spa. The staff there was incredible. They were professional and thorough. I thought that the facility for the spa was one of the more incredible spas I have gone to. Thanks for making my birthday special!

Was this review helpful? Yes
Al S, General Manager at Lakeway Resort and Spa, responded to this review

We sincerely appreciate your compliments to Lakeway Resort and Spa and to San Saba Spa. We are thrilled you enjoyed the spa and had a wonderful birthday! We look forward to your return visit. Al Stento General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This venue is absolutely gorgeous and the staff were professional, readily available and a pleasure to work with. Julie Stanfield was our onsite coordinator. She did an amazing job and I couldn't have asked for a better person to make our wedding day perfect. Any request I had she made it happen and even worked with us to stay within... More 

Was this review helpful? Yes
Al S, General Manager at Lakeway Resort and Spa, responded to this review

Thank you for choosing to have your wedding at Lakeway Resort and Spa and the 5 star review. I’m pleased to read our staff accommodated all your requests and I will pass along your compliments. We hope you will continue to come back to the resort. Al Stento General Manager More 

2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is a decent nice place. The lake however isn't. AFTER you check out they charge you an extra $25 a day! So we stayed 4 days for $800 and change. Then when we checked out they charged us another $113 for use of their parking lot and "other resort fees" and thats for self park. No free breakfast... More 

Was this review helpful? Yes 2
Al S, General Manager at Lakeway Resort and Spa, responded to this review

Thank you for taking the time to provide feedback of your recent stay. The resort provides all information regarding room rates, taxes and fees prior to processing a reservation. This information is listed on our website and other booking channels. Al Stento General Manager More 

Spicewood, Texas
Top Contributor
65 reviews 65 reviews
43 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

With 42 hotel reviews under my belt this one may top the list of most difficult. We live in the area and although we have visited the resort for special events have never stayed as a guest so we were enticed with an especially good rate on Hotwire to book a last minute New Years Eve stay. The location on... More 

Was this review helpful? Yes 6
Al S, General Manager at Lakeway Resort and Spa, responded to this review

Thank you for your detailed review of your recent stay. We sincerely appreciate the feedback in every aspect of your stay. I will discuss your comments with our staff to make the necessary changes. Al Stento General Manager More 

Houston
Top Contributor
73 reviews 73 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First, in almost 50 reviews I have never experienced anything like this - heck I give folks a 3 for trying... Arrived late and when I turned down the comforter, the bed was not made well and the sheet pulled back exposing a large gross urine or blood stain on the mattress pad! How could the cleaning person not notice... More 

Was this review helpful? Yes 1
Al S, General Manager at Lakeway Resort and Spa, responded to this review

I sincerely apologize for your experience at the resort. It is our commitment to provide an exceptional stay to all our guests. I will discuss your comments with our management team to correct the issues. Al Stento General Manager More 

Houston, Texas
Contributor
20 reviews 20 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We decided to visit this resort due to the great reviews. We stayed over the Christmas holidays. The resort itself was nice, staff was friendly. Check in was very informative about the grounds and what there was to do around the resort. The hotel did not seem to be overly crowded. They needed more staff on duty. The resort bathrooms... More 

Was this review helpful? Yes 1
Al S, General Manager at Lakeway Resort and Spa, responded to this review

We sincerely appreciate your stay during the holiday and the compliments to our staff. I’m pleased to read you enjoyed your treatments at the spa. I will discuss your comments with our staff regarding housekeeping and the restaurant. We hope you will choose to stay with us again. Al Stento General Manager More 

San Antonio, Texas
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 6, 2014

We stayed here two nights for an anniversary trip and to take time from the hustle and bustle of our everyday lives. Check in was easy enough. Customer service was average. Room service the next morning was prompt and on time. If you don't feel like having room service or eating at the restaurant, there's restaurants down the road or... More 

Was this review helpful? Yes 2
Al S, General Manager at Lakeway Resort and Spa, responded to this review

We sincerely appreciate the compliments to the resort, our new guest rooms and the pool complex. I'm pleased to read you enjoyed your overall stay and we look forward to your return visit. Al Stento General Manager More 

Austin
Contributor
19 reviews 19 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 4, 2014

From what I could tell the hotel was very under booked. That made it quiet for us, but admittedly it was also a little strange. I expected to see creepy ghost twins in the hallway (The Shining..). But, because it was so quiet, we were given a complimentary upgrade to a lake view suite. That would have been great if... More 

Was this review helpful? Yes 1
Al S, General Manager at Lakeway Resort and Spa, responded to this review

Thank you for candid feedback of your recent stay. We appreciate the compliments to the new guest rooms and I’m pleased to read we were able to accommodate your request for an upgrade. We hope you will choose to stay with us again. Al Stento General Manager More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed November 15, 2014

Hotel is ready for a remodel. Definitely showing age. Stains on the carpet. Beds were very comfy. Employees were top notch. Loved the happy hour reception nightly and breakfast at Mastersons was very good. Beautiful drive up to the resort. We will definitely be back.

Was this review helpful? Yes
Robert K, General Manager at Lakeway Resort and Spa, responded to this review

We appreciate your candid feedback of your recent stay. Please know we read all guest reviews and I will share your comments with your staff. Thank you for the compliments to our employees and Masterson’s. We look forward to your return visit. Robert Kisker Regional Director and General Manager More 

Houston, Texas
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

I'd never been inside the resort, only boated by a few times. The interior, restaurant, bar, meeting room are nicely decorated and the rooms have obviously been recently updated. My room having a balcony overlooking Lake Travis. The staff was outgoing, courteous and took good care of our group. I'll try to go back someday.

Was this review helpful? Yes
Robert K, General Manager at Lakeway Resort and Spa, responded to this review

Thank you very much for the 5 star review of Lakeway Resort and Spa. We strive to provide exceptional service to all our guests and we appreciate the compliments to the resort, guest rooms and staff. I’d like to personally welcome you back, please contact me at bkisker@lakewayresortandspa.com. More 

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Hotel Summarization (Beta)

What travelers say

  • Pool area(6)
  • Breakfast buffet(6)
  • Lake Travis(5)
  • Lake view(3)
  • Room service(3)

Additional Information about Lakeway Resort and Spa

Address: 101 Lakeway Drive, Austin, TX 78734
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lakeway Resort and Spa 4*
Number of rooms: 168
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Also Known As:
Lakeway Resort Austin
Lakeway Hotel Austin
Hotel Style:
#4 Spa Hotel in Austin
#8 Luxury Hotel in Austin
#21 Family Hotel in Austin
#22 Business Hotel in Austin
#28 Romantic Hotel in Austin

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