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Lakeway Resort and Spa

#52 of 191 Hotels in Austin
Certificate of Excellence
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101 Lakeway Drive, Austin, TX 78734
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Lakeway Resort and Spa
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Lakeway Resort and Spa
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623 reviews from our community

Traveler rating
    290
    167
    93
    40
    33
See reviews for
173
249
17
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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San Antonio, Texas
1 review
1 of 5 stars Reviewed yesterday NEW

We were there for my nieces graduation party and we booked rooms saying that was why we were there. They said NO Problem. Then during the party, by the pool, the managers told us we could not have a party. They made us buy 4 more rooms at there hotel that was under construction anyway, NO SIGNS, some rooms closed... More 

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Houston
Top Contributor
59 reviews 59 reviews
46 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

In with the family for a quick one night stay. Great rates for a beautifuly located resort on the lake. The rooms are updated, the staff is most helpful. Great family and adult pool. The marina rents power boats, sail boats and jet ski's. Very reasonable price. Went out for two hours and had a ball. Breakfast is menu or... More 

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Paul D, General Manager at Lakeway Resort and Spa, responded to this review

5Starr4Me, Thank you for the wonderful review! We look forward to welcoming you back in the future. Thank you Paul More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Incredibly difficult to make a reservation at this hotel. Got the run around on the phone and was told to contact several other people before actually getting help. The person when we checked in said, "you're room says its dirty, but I don't think it is... so let me know if there's a problem." The pool was nice and the... More 

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Was this review helpful? Yes 1
Paul D, General Manager at Lakeway Resort and Spa, responded to this review

Rebeccal252, Thank you for your review. I am pleased you enjoyed the event you attended and our pool facilities. I am sorry you had issues you experienced in check in and making your reservation. I will be addressing with our Front Desk Leadership. We hope to see you again in the future. Thank you Paul Davis General Manager More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My family and I booked a weekend getaway here to visit friends and family. I have stayed in nice hotels every week for the last 10 years for work and it's independent properties like this that remind me why I am a loyal Starwood member. Upon checking in at 3pm (bc I was told I could not check in any... More 

Was this review helpful? Yes 3
Paul D, General Manager at Lakeway Resort and Spa, responded to this review

Christy W, Thank you for your review. I am very sorry that you are experiencing issues during your stay. We did close our pools for a short time yesterday due to Thunder/Lightning in the area, not pool chemicals. We do our very best to accommodate requests for Fridges/Cribs. We will be installing fridges in each of our guest rooms in... More 

Contributor
20 reviews 20 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Coming from Europe this was a great place to recover from our jet lag. The Texas weather is very nice early May while it is still low season during the week. The staff was very friendly. Due to a car accident we had to cancel a booking for that certain day. Mike didn't charge anything while contractually he could. We... More 

Was this review helpful? Yes 1
Paul D, General Manager at Lakeway Resort and Spa, responded to this review

Rob T, Thank you for the nice review! I am pleased you were able to enjoy our pools and Texas Hospitality! Thank you Paul Davis General Manager More 

Plano Texas
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The wife and I had to go to Austin for business and decided to spend the night. Now Austin has many hotel options but due to the popularity of the city it’s getting expensive. So we decided to get out of town a bit and try the Lakeway Resort. We booked a lake view room for $210 on a Friday... More 

Was this review helpful? Yes 1
Paul D, General Manager at Lakeway Resort and Spa, responded to this review

Tomldtx, Thank you for your review. I am very pleased by your comments regarding our wonderful staff. I am sorry you encountered some cleanliness issues in your bathroom and in the Restaurant. I will be sure to share your comments with our Department Leaders to address. Thank you again for your feedback and I do hope you re-consider and give... More 

Houston
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Horrible There is no activities at the hotel, or lobby. It looks like a run down, desert empty place. There is nothing to do there. Food at the restaurant was horrible and expensive. The service was bad and the place was not that busy.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Paul D, General Manager at Lakeway Resort and Spa, responded to this review

Kim-nga D, Thank you for your review. I am sorry that you did not have a good experience. There are numerous activities surrounding the resort including our pools, kids zone, golf, boating etc. I will work with our team to ensure we are doing a better job of letting our guests know all that is available within a short distance.... More 

Houstonhouston
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Don't waste your money! Kid friendly families need to stay elsewhere. Balcony rooms overlooking lake are actually over grown weeds with a peek a boo view of lake travis. Horrible. Staff decides when they want to open kids zone and water slide. The steakhouse is anything but! The worst steak ever! New chefs needed! The waitstaff needs training too.

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Paul D, General Manager at Lakeway Resort and Spa, responded to this review

Angela, Thank you for taking the time to write a review of your stay. I am sorry that we did not meet your expectations. Please know that our team takes your feedback seriously, and we are working to improve. Thank you Paul Davis General Manager More 

Ridgefield, Connecticut
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was a beautiful hotel and the staff was lovely, I would like to say "I love this hotel and would stay here again" but, due to the hotels blatant polluting practices - I cannot. There wasn't a single recycling bin in the entire hotel property and standard hotel sustainable practices signs -like reusing towels, etc were not displayed in... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Paul D, General Manager at Lakeway Resort and Spa, responded to this review

Elizabeth, Thank you for your review. You have some excellent points in regards to sustainability and this is something we do take seriously. Our ownership/management group took over the hotel about 2 months ago and we have several sustainable initiatives that we will shortly be rolling out. I do hope in the future, you will give us another opportunity. Thank... More 

Vail, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at Lakeway Resort last week mid-week with our family and had a fantastic visit. There was some work going on but it really didn't bother us, and is nice to see they are making improvements. The kids pool and kids zone is fantastic, as was every single staff member. The lake is low but we still took a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Paul D, General Manager at Lakeway Resort and Spa, responded to this review

Dear Vail Family, Thank you for the wonderful review! I am glad the improvements we are making to our property did not inconvenience you or keep you from enjoying your stay. We look forward to your next visit. Thank you Paul Davis General Manaqer More 

Hotel Review Summarization

What travelers say

  • Breakfast buffet(4)
  • Lake Travis(4)
  • Pool area(3)
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307 photos of this hotel

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Standard King Room with Balcony (28)
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The Hotel (20)

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