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All 187 Austin hotels

Holiday Inn Express & Suites Austin - Sunset Valley

2.5 of 5 Hotel   |   4892 US Highway 290 W, Sunset Valley, Austin, TX 78735
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Ranked #107 of 187 Hotels in Austin
A recent review
5 of 5 stars reviewed 1 week ago
Susan M
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80 reviews from our community

Traveler rating
    15
    29
    20
    10
    6
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23
18
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

We just had about 10 rooms booked for a long weekend for our son's wedding. We wanted a place convenient to downtown and south which was perfect. I cannot say enough about the wonderful management and staff - John, the general manager set everything up for us, including the meeting rooms for get-togethers, Jamie and her front desk staff could... More

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I am very happy to hear that you and your group enjoyed your stay with us. I will be sure to share this with the entire staff as we all work very hard to make each and every guest stay a memorable one. We hope to see you again should you ever be in the area. More

Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

OK, so I wanted a downtown hotel and none were available. That bit is not a hotel's fault. The room is OK, the breakfast is a usual Holiday Inn's muck. Cookie jar in the afternoon is a nice touch, the affiliated Indian restaurant is great for dinners. The whole place just smells and feels damp. I don't know what is... More

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I would to thank you for taking the time to let me know about your most recent stay with us. I appreciate your opinion and will use this as a continuous training tool for the staff in the future. I apologize for how this situation was handled and will be sure to address the staff involved as we do strive... More

Lone Oak, Tx
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 14, 2014

The hotel is nice. Basic amenities. Average breakfast. SUPER NICE STAFF with exclusion of management. I was staying here, without my husband, WITH my two younger teenagers (and with another female friend and her teen daughter) as we were in town 3 nights for ACL music festival. An older gentleman approached us and asked if we wanted a ride and... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Dear TheRitterFam, Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Please accept our apologies that on this occasion we fell short of your expectations. We are continually striving to improve the... More

Bangalore, India
Top Contributor
85 reviews 85 reviews
29 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 3, 2014

Rooms were great n well maintained. The bathrooms were clean & the beds offered a good sleep! Breakfast options could have been better. Connected to a nice Indian restaurant which is a great help for lunch or dinner options !! Very friendly staff. Overall liked the place ..

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I would like to thank you for taking the time to let us know about your most recent stay with us. We appreciate your positive feedback and will pass along this information to our staff here at the hotel. More

Fayetteville, AR
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 24, 2014

If this is your first trip to Austin and you are doing recon for return trips this is the place to stay. 1.5 miles to the "Broken Spoke" If you don't know this 50 plus year old Honky Tonk dude you need to spruce up the ole resume. Everyone who is any body has been there except you!! Thursday night... More

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Houston, Texas
Top Contributor
294 reviews 294 reviews
184 hotel reviews
325 helpful votes 325 helpful votes
3 of 5 stars Reviewed September 21, 2014

This location could be a four star but given the lackluster staff and management, it struggles. I always try to find a location near the near my customer visits. This location was about 5 miles outside downtown on the south side. The staff was not at all friendly on check in . (the only words said were “drivers license and... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Dear pcsanity, Thank you for taking the time to leave a comprehensive review about your stay. It is nice to know that our location was convenient for your needs. However, I regret that the service received and air conditioning problems encountered prevented you from fully enjoying your stay. We take all comments into consideration and yours will be used to... More

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 17, 2014

Always stay here when I am in Austin for work. Conveniently located to the freeways that I use, Friendly staff. Great coffee and a good variety for breakfast. Clean rooms. Only disappointment was the room was a little humid. Not as cold as I liked it. Mental note not to stay in this room again. But I will definitely stay... More

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Noida, Uttar Pradesh, India
Contributor
15 reviews 15 reviews
3 of 5 stars Reviewed September 11, 2014

1. The swimming pool is very small. :( 2. There is walmart and bestbuy very closeby (1-2 miles) :) 3. Barton Creek Mall is around 5 miles which is a good shopping destination. 4. Broody Lane is also close by (2-3 miles) which has plenty of restaurants. 5. B'fast menu is good, but its constant. I stayed for 2 weeks,... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Dear gautamtikoo, Thank you for taking the time to post your comments. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make... More

Fort Collins, Colorado
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 11, 2014

The lobby & room decor was OK; nothing special. I am a light sleeper, but the "chirping" room refrigerator, noisy AC unit at the window, and plumbing noises from other rooms had me up all night. I've learned that I need central AC that doesn't make such a racket coming on. If noises like this don't bother you, this place... More

Was this review helpful? Yes
HIExpAUSSV, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Hello LaurenTraveler, Thank you for taking the time to review our property. We are so sorry to hear that your experience was less to be desired. If you would be willing to give us another chance, please contact us directly so that we can make sure and find you a more quiet room. Kimberley Jaksik Front Desk Manager fdhieaustin@yahoo.com More

Georgetown, Texas
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 2, 2014

We stayed overnight on July 1, 2014. The checkin was quick and the clerk was very friendly. Across from the front desk was a jar of cookies that looked homemade and were very good. Our room was a little too cold for us and very humid feeling. We lowered the temp a little but the humidity was way too much.... More

Was this review helpful? Yes
HIExpAUSSV, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Hey there, CarolynCh3rry, Thank you for taking the time to review our property. We are sorry to hear that you experienced issued with humidity while staying with us. We would like to speak with you further (contact details below) regarding this issue to make sure it is corrected. We hope that you'll give us another chance the next time you're... More

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Additional Information about Holiday Inn Express & Suites Austin - Sunset Valley

Address: 4892 US Highway 290 W, Sunset Valley, Austin, TX 78735
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Austin - Sunset Valley 2.5*
Number of rooms: 99
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Also Known As:
Holiday Inn Express And Suites Austin - Sunset Valley
Holiday Inn Express & Suites Austin - Sunset Valley Hotel Austin
Holiday Inn Express Austin
Holiday Inn Austin
Austin Holiday Inn

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