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Holiday Inn Express & Suites Austin - Sunset Valley

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4892 US Highway 290 W, Sunset Valley, Austin, TX 78735
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Holiday Inn Express & Suites Austin - Sunset Valley
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95 Reviews from our TripAdvisor Community

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Traveler rating
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    37
    23
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    6
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28
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32
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (27)
  • Jun-Aug only
    (19)
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    (26)
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    (23)
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Bangalore
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is right off Highway 290 W, could be located easily, and is a walk-able distance from several amenities like car rental agencies, Walmart, restaurants and Specs. Parking space is ample and makes for a fine walking track in itself during the early morning or late evening hours. An adequate breakfast spread, and a restaurant serving Indian cuisine right... More 

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Phoenix, Arizona
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As expected Holiday Inn Express Hotel - Rooms are good, clean, everything worked. Free Wifi, gets very slow at peak times (7.00am). Sitting room in the lobby area just enough for a small group of people. Indian restaurant almost attached to hotel has a good bar - no need to drive anywhere. The area surrounding the hotel is all freeway.... More 

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Austin, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I needed a last minute room. They had one available, feather free, and it was a 5 minute drive (easy to find). The check in was swift. The room was in perfect condition and very quiet all night even though they appeared to be nearly full.

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Shah Alam, Malaysia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 20, 2015

Staying in the holiday Inn hotel during mar in Austin. It is renovated and re-painted. However, the hotel seems a bit dull and I think it will be great if the hotel re-paint with brighter colour. The service from the desk is good, capable to provide you info you need. The breakfast can be improve and the area for the... More 

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Cleveland, Ohio
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 4, 2015

Pleasantly surprised by the comfort and amenities at this Holiday Inn. Stayed for business and found it to be a good value for our needs. The rooms were clean, beds comfortable, and suites spacious. Downtown and surrounding areas are just a quick Uber ride away and averaged around $20. Really would love to buy some of those "firm" pillows :)

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Baytown, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 19, 2015

We arrived early went to check in , would not let's s till 3pm , that's fine regular check in time. At 3pm we check in to one room, paid for both and second party only need to pick up keys. Front desk then gave that room away and had to wait till 4pm for a room on different floor... More 

Was this review helpful? Yes 1
San Francisco
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 22, 2015

I stayed at this Holiday Inn Express for 3 nights (2/17-2/20), and it was my most unpleasant hotel experience in a while. There are nice shops and restaurants nearby. Housekeeping staff were friendly. Breakfast was okay. My biggest problem was the traffic noise and front desk. My room (304) overlooks Highway 290 (about 70ft away), and I found it very... More 

Was this review helpful? Yes 1
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I would like to take a moment to thank you for letting us know about your recent stay. I can assure you that the handling of things will be addressed as this not how we like to have our guests feel. I do hope you will come see us again soon. More 

Spencerport, New York
Level Contributor
3 reviews
3 of 5 stars Reviewed February 11, 2015

We stayed at this facility for two nights: 1/30-2/1. The second day, we had to request that the room be serviced. Initially, we were told to go to the front desk to replenished items. When I went to the desk, the clerk immediately called housekeeping and the room was serviced? Hour before the end of breakfast service, the heated food... More 

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Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I am sorry for some of the confusion during your stay and can assure you that I will forward this information on to the proper supervisors and will look into why there was a shortage in breakfast as this is never been a problem for us. We look forward to seeing you again. More 

Houston, Texas
Level Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed February 3, 2015

New property, nice location near restaurants and shops. The rate we paid was 140.00 that included breakfast. in comparison, our friends stayed at the Hilton Airport for 100.00 but no breakfast. Hilton is a much bigger property. The breakfast was ok, eggs, automatic pancake maker, muffins, bagels, etc. The rooms were clean and large. No bar or restaurant onsite except... More 

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Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

We are very glad that you enjoyed yourself with us as we strive very hard to make guest stay an enjoyable one. More 

Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 21, 2015

Went to Austin for a family weekend. Hotel was easy to find once we called them and they explained Google directions are currently wrong. Staff was very friendly and helpful. Rooms were very clean and beds were nice and comfortable. Breakfast was "ok". Good value. Would stay here again.

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for taking the time out of your schedule to let us know how your recent stay with us was. I am very glad that you had an enjoyable stay as the entire hotel staff works very hard to be sure this is how all of our guests experience is. We look forward to seeing you again. More 

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