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Holiday Inn Express & Suites Austin - Sunset Valley

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4892 US Highway 290 W, Sunset Valley, Austin, TX 78735
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Holiday Inn Express & Suites Austin - Sunset Valley
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Holiday Inn Express & Suites Austin - Sunset Valley
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89 reviews from our community

Traveler rating
    17
    33
    22
    11
    6
See reviews for
26
19
6
28
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 22, 2015

I stayed at this Holiday Inn Express for 3 nights (2/17-2/20), and it was my most unpleasant hotel experience in a while. There are nice shops and restaurants nearby. Housekeeping staff were friendly. Breakfast was okay. My biggest problem was the traffic noise and front desk. My room (304) overlooks Highway 290 (about 70ft away), and I found it very... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I would like to take a moment to thank you for letting us know about your recent stay. I can assure you that the handling of things will be addressed as this not how we like to have our guests feel. I do hope you will come see us again soon. More 

Spencerport, New York
1 review
3 of 5 stars Reviewed February 11, 2015

We stayed at this facility for two nights: 1/30-2/1. The second day, we had to request that the room be serviced. Initially, we were told to go to the front desk to replenished items. When I went to the desk, the clerk immediately called housekeeping and the room was serviced? Hour before the end of breakfast service, the heated food... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I am sorry for some of the confusion during your stay and can assure you that I will forward this information on to the proper supervisors and will look into why there was a shortage in breakfast as this is never been a problem for us. We look forward to seeing you again. More 

Houston, Texas
Top Contributor
87 reviews 87 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 3, 2015

New property, nice location near restaurants and shops. The rate we paid was 140.00 that included breakfast. in comparison, our friends stayed at the Hilton Airport for 100.00 but no breakfast. Hilton is a much bigger property. The breakfast was ok, eggs, automatic pancake maker, muffins, bagels, etc. The rooms were clean and large. No bar or restaurant onsite except... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

We are very glad that you enjoyed yourself with us as we strive very hard to make guest stay an enjoyable one. More 

Senior Contributor
38 reviews 38 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 21, 2015

Went to Austin for a family weekend. Hotel was easy to find once we called them and they explained Google directions are currently wrong. Staff was very friendly and helpful. Rooms were very clean and beds were nice and comfortable. Breakfast was "ok". Good value. Would stay here again.

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for taking the time out of your schedule to let us know how your recent stay with us was. I am very glad that you had an enjoyable stay as the entire hotel staff works very hard to be sure this is how all of our guests experience is. We look forward to seeing you again. More 

New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

We stayed at this hotel for four nights while we were attending a conference. The room was great: clean, comfortable, and welcoming. The staff, especially Jamie and Jay, were very accommodating. They helped us with directions, recommended great places to eat, and even made a room change for us so pleasantly. (We simply wanted to be on a higher floor.)... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for taking a moment to let us know about your recent stay with us. I will be sure to share this with the staff as it is always good to hear encouraging words for all of their hard work. We look forward to seeing you again. More 

San Antonio, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 29, 2014

My husband and I came in from San Antonio for a Christmas weekend wedding which is a very hectic time anyway not to mention we did the wedding ourselves. We unfortunately had a medical emergency in our family the friday night of the rehearsal dinner down the street at the church and were therefore hours behind with getting ceremony flowers... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for your kind words. The hotel staff work very hard to make make every stay enjoyable and to do truly do whatever we can for our guests. I am very glad that through all you had to go through during your recent stay that we could still make your stay with us enjoyable. More 

Wimberley, Texas
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 28, 2014

Poorly lit main signage. No one was at front desk when I arrived at about 8. Called out no response. She finally came down main hallway, no friendly greeting no apology for waiting. Went out for dinner, said hello upon my return, and she acted like I was disturbing her. She should NOT be in the hospitality industry! Room was... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I can assure you that this is not how we operate here at the hotel. This review will be used as an immediate training tool with the staff as we strive very hard to make every stay every time an enjoyable one. More 

New Delhi, India
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 3, 2014

Hi, I stay in this hotel during my Austin trip in Oct 2014. It was nice stay. The best part of this place is that Indian Restaurant is in its vicinity and it helped us a lot. Moreover most shopping joints are also very nearby. Overall trip was great because of these two factors. - Hemant

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

We are in a quiet little area but it still provides and I am glad to hear that you enjoyed your stay with us and that the location works for you. Thank you for taking the time to let us know we appreciate it. More 

San Jose, California, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

I needed a hotel close to Brodie Ave at the last minute. I was pleasantly surprised for a Holiday Inn. The room and amenities were very nice. Bed was comfortable and the bathroom was clean and neat. The staff, especially the manager, were always helpful. I wanted an extra blanket and it was delivered immediately. One day I needed the... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for sharing your thoughts regarding your most recent stay with us. I will be sure to share this review with the hotel staff as it is always nice to hear about people who have enjoyed themselves. We work very hard to make everyone's stay as enjoyable. More 

1 review
5 of 5 stars Reviewed November 20, 2014

We just had about 10 rooms booked for a long weekend for our son's wedding. We wanted a place convenient to downtown and south which was perfect. I cannot say enough about the wonderful management and staff - John, the general manager set everything up for us, including the meeting rooms for get-togethers, Jamie and her front desk staff could... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I am very happy to hear that you and your group enjoyed your stay with us. I will be sure to share this with the entire staff as we all work very hard to make each and every guest stay a memorable one. We hope to see you again should you ever be in the area. More 

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