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Holiday Inn Express & Suites Austin - Sunset Valley

2.5 of 5 4892 US Highway 290 W, Sunset Valley, Austin, TX 78735
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Holiday Inn Express & Suites Austin - Sunset Valley
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Holiday Inn Express & Suites Austin - Sunset Valley
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86 reviews from our community

Traveler rating
    17
    32
    20
    11
    6
See reviews for
24
19
6
27
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (86)
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    (23)
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    (20)
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Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Went to Austin for a family weekend. Hotel was easy to find once we called them and they explained Google directions are currently wrong. Staff was very friendly and helpful. Rooms were very clean and beds were nice and comfortable. Breakfast was "ok". Good value. Would stay here again.

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for taking the time out of your schedule to let us know how your recent stay with us was. I am very glad that you had an enjoyable stay as the entire hotel staff works very hard to be sure this is how all of our guests experience is. We look forward to seeing you again. More 

New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for four nights while we were attending a conference. The room was great: clean, comfortable, and welcoming. The staff, especially Jamie and Jay, were very accommodating. They helped us with directions, recommended great places to eat, and even made a room change for us so pleasantly. (We simply wanted to be on a higher floor.)... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for taking a moment to let us know about your recent stay with us. I will be sure to share this with the staff as it is always good to hear encouraging words for all of their hard work. We look forward to seeing you again. More 

San Antonio, Texas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

My husband and I came in from San Antonio for a Christmas weekend wedding which is a very hectic time anyway not to mention we did the wedding ourselves. We unfortunately had a medical emergency in our family the friday night of the rehearsal dinner down the street at the church and were therefore hours behind with getting ceremony flowers... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for your kind words. The hotel staff work very hard to make make every stay enjoyable and to do truly do whatever we can for our guests. I am very glad that through all you had to go through during your recent stay that we could still make your stay with us enjoyable. More 

Wimberley, Texas
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Poorly lit main signage. No one was at front desk when I arrived at about 8. Called out no response. She finally came down main hallway, no friendly greeting no apology for waiting. Went out for dinner, said hello upon my return, and she acted like I was disturbing her. She should NOT be in the hospitality industry! Room was... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I can assure you that this is not how we operate here at the hotel. This review will be used as an immediate training tool with the staff as we strive very hard to make every stay every time an enjoyable one. More 

New Delhi, India
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 3, 2014

Hi, I stay in this hotel during my Austin trip in Oct 2014. It was nice stay. The best part of this place is that Indian Restaurant is in its vicinity and it helped us a lot. Moreover most shopping joints are also very nearby. Overall trip was great because of these two factors. - Hemant

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

We are in a quiet little area but it still provides and I am glad to hear that you enjoyed your stay with us and that the location works for you. Thank you for taking the time to let us know we appreciate it. More 

San Jose, California, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

I needed a hotel close to Brodie Ave at the last minute. I was pleasantly surprised for a Holiday Inn. The room and amenities were very nice. Bed was comfortable and the bathroom was clean and neat. The staff, especially the manager, were always helpful. I wanted an extra blanket and it was delivered immediately. One day I needed the... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Thank you for sharing your thoughts regarding your most recent stay with us. I will be sure to share this review with the hotel staff as it is always nice to hear about people who have enjoyed themselves. We work very hard to make everyone's stay as enjoyable. More 

1 review
5 of 5 stars Reviewed November 20, 2014

We just had about 10 rooms booked for a long weekend for our son's wedding. We wanted a place convenient to downtown and south which was perfect. I cannot say enough about the wonderful management and staff - John, the general manager set everything up for us, including the meeting rooms for get-togethers, Jamie and her front desk staff could... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I am very happy to hear that you and your group enjoyed your stay with us. I will be sure to share this with the entire staff as we all work very hard to make each and every guest stay a memorable one. We hope to see you again should you ever be in the area. More 

Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 10, 2014

OK, so I wanted a downtown hotel and none were available. That bit is not a hotel's fault. The room is OK, the breakfast is a usual Holiday Inn's muck. Cookie jar in the afternoon is a nice touch, the affiliated Indian restaurant is great for dinners. The whole place just smells and feels damp. I don't know what is... More 

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I would to thank you for taking the time to let me know about your most recent stay with us. I appreciate your opinion and will use this as a continuous training tool for the staff in the future. I apologize for how this situation was handled and will be sure to address the staff involved as we do strive... More 

Lone Oak, Tx
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed October 14, 2014

The hotel is nice. Basic amenities. Average breakfast. SUPER NICE STAFF with exclusion of management. I was staying here, without my husband, WITH my two younger teenagers (and with another female friend and her teen daughter) as we were in town 3 nights for ACL music festival. An older gentleman approached us and asked if we wanted a ride and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

Dear TheRitterFam, Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Please accept our apologies that on this occasion we fell short of your expectations. We are continually striving to improve the... More 

Bengaluru (Bangalore), India
Top Contributor
93 reviews 93 reviews
32 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 3, 2014

Rooms were great n well maintained. The bathrooms were clean & the beds offered a good sleep! Breakfast options could have been better. Connected to a nice Indian restaurant which is a great help for lunch or dinner options !! Very friendly staff. Overall liked the place ..

Was this review helpful? Yes
Dennis L, Front Office Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review

I would like to thank you for taking the time to let us know about your most recent stay with us. We appreciate your positive feedback and will pass along this information to our staff here at the hotel. More 

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Additional Information about Holiday Inn Express & Suites Austin - Sunset Valley

Address: 4892 US Highway 290 W, Sunset Valley, Austin, TX 78735
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Austin - Sunset Valley 2.5*
Number of rooms: 99
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Also Known As:
Holiday Inn Express And Suites Austin - Sunset Valley
Holiday Inn Express & Suites Austin - Sunset Valley Hotel Austin
Holiday Inn Express Austin
Holiday Inn Austin
Austin Holiday Inn

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