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All 182 Austin hotels

Holiday Inn Austin NW Plaza/Arboretum

3.0 of 5 Hotel   |   8901 Business Park Drive, Austin, TX 78759
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62%
Ranked #87 of 182 hotels in Austin
A recent review
3 of 5 stars Reviewed February 3, 2014
RDH123 Houston, Texas
  • Reviews (164)
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164 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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There are newer reviews for Holiday Inn Austin NW Plaza/Arboretum
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Houston, Texas
Contributor
12 reviews 12 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 3, 2014

It's a little precarious getting to this hotel. I'm assuming that's why it was on a "blind" special on Priceline. When we got there, the staff was nice, and the room was okay. The pool is in the middle of the hotel so it smells like chlorine no matter where you are in the hotel. Strangely, the linen also reeked... More

Was this review helpful? Yes
dthompson72, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

RDH123, Thank you for taking the time to provide your feedback...we did replace a pump in our boiler system and our system is up and running again. We hate that we provided that experience to you and would invite you back for a better experience! Donn Thompson More

Austin, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 11, 2014

Upon my arrival I was greeted by an extremely courteous young man who immediately made me feel welcome and comfortable. While this hotel doesn't have a lot to offer regarding a view, the accommodations were well worth the price. The rooms weren't fancy, but they were well appointed....a genuine value. The room service for breakfast (this is very important to... More

Was this review helpful? Yes
Kitchener, Canada
Top Contributor
66 reviews 66 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 8, 2014

I stayed at the Holiday Inn Austin NW while attending a conference being held at the Domaine. I got the booking through Hotwire, which is another story, but the hotel itself was nice enough. I've stayed in many mid-priced business hotels including other Holiday Inns and this one was very similar. I arrived at the hotel very late the first... More

Was this review helpful? Yes
dthompson72, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Mr. Nix, Thank you for taking the time to give your feedback from your recent stay. I am glad you were able to experience our friendly service; that is very important to our team. We also appreciate the opportunity for improvement you cited. I meet with my leadership team on Tue 1/14 at 10am and we will review your thoughts... More

Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 20, 2013

Just stayed at this hotel while in town for work. I picked it because I wanted to go to a few places on Anderson Lane (although my office is downtown) and the rate on the room was great. Overall, it was a fantastic experience! Great quality of room, very friendly employees, felt very safe and comfortable. Only downside was I... More

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Lubbock, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2013

My family and I were in Austin for a six day Thanksgiving vacation. Johnathan checked us in and greeted us by name as we came and went all week. He and Kelly(the maintenance man)saw to all our special needs such as shower chair, rollaway, and crib to name only a few. Tom down in the restaurant/bar was 100% at customizing... More

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calabasas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2013

i am in Austin every two weeks for business...i always stay at this property because it is friendly and well managed...Donn, the general manager, makes sure everything is running smoothly and guests are recognized and serviced quickly and efficiently...the front desk personnel--Monica, Jordan, and Jonathan to name a few are always friendly, helpful, and cheerful...as a frequent guest, the hotel... More

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Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed November 20, 2013 credit card Amex Card Member Review

clean room, good staff, everything you would expect from a business oriented hotel. restaurant serves a tasty breakfast. the workout room is small, but sufficient. it's right by the highway and easy to find.

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IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Raymond L, Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our... More

Kaufman, Texas
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 16, 2013

For business travel, this hotel is very satisfactory. The bed and pillows are comfortable. The atrium was a unique feature. There was no excess noise and the staff was very friendly. The only thing that was off for me was some of the artwork on the walls. They were somewhat outdated.

Was this review helpful? Yes
San Antonio, Texas
1 review
5 of 5 stars Reviewed November 13, 2013

I was traveling to Austin to meet a friend who was staying at the Holiday Inn NW plaza. I arrived a few hours early to study (as I am a graduate student). When I arrived there was nothing open for lunch or to get a bite to eat as the lounge attached was closed until 4pm. As I walked further... More

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Salt Lake City, Utah
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 22, 2013

Nothing flashy about this place (torn shower curtain and popcorn ceilings). It's pretty utilitarian. The only place to eat after 11:00 a.m. is at Legends Bar. Legends was exactly what a sports bar should be. The beer was cold, the food was greasy, and the bartenders were super friendly. This hotel is not convenient for going downtown or to 6th... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Jen S, Thank you for your candid review. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Sincerely, Connie D Case Manager... More

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Additional Information about Holiday Inn Austin NW Plaza/Arboretum

Address: 8901 Business Park Drive, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin NW Plaza/Arboretum 3*
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Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#67 Business Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Nestled in the scenic hills of Austin, and located near some of Austin's greatest shopping and attractions - luxury and convenience await you at the Holiday Inn Hotel Northwest Plaza / Arboretum Area. Located in the Austin Arboretum Area at the intersection of MoPac (Loop 1) at Hwy. 183 (Research Blvd.) Northwest Austin's choice for full service accommodations. Our Garden Atrium atmosphere affords each visitor the opportunity to relax, unwind and allow our service-oriented staff to take care of your every need. Enjoy our recently renewed hotel & guest rooms and flexible meeting space. Experience the difference of our award winning service in either The Park Restaurant or Legend's Sports Bar and Grill which features over 30 TVs, pool and more. Our resort-style indoor/outdoor heated pool, hot tub, 24 hour fitness center offer a great way to unwind and relax. Whether you are here for a business trip or just spending quality time with the family we'll have everything you need to make it an enjoyable stay. For your convenience, we offer a business center that is available at your leisure 24 hours a day and express video checkout. The building is equipped with HSIA access in all guest rooms and complimentary WiFi access in the public spaces. ... more   less 
Number of rooms
194

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