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DoubleTree by Hilton Hotel Austin Northwest Arboretum

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8901 Business Park Drive, Austin, TX 78759 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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12 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Austin Northwest Arboretum
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port aransas tx
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I enjoyed my one night stay at this location. The two downfalls were the sheets and the AC thermostat. The sheets were very rough. It was an instant letdown when climbing into bed for an afternoon nap. The thermostat wouldn't stay adjusted so we had to keep climbing out of bed to readjust the temperature. Other than those two situations,... More 

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Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear jeswhitfield, I am glad to hear you enjoyed your one night stay with us and appreciate your feedback. Our goal is to provide the very best stay and experience. I will make sure the housekeeping and maintenance items you referenced are addressed; I understand how these items affected your stay and I apologize. Thank you for recognizing our incredibly... More 

Castroville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I reserved a room with a king bed however I received a room with 2 double beds and I was traveling alone. When I asked why I received a different room than what I had asked for, I was told that the king bed rooms are very limited and they were all unavailable.

Review collected in partnership with DoubleTree by Hilton

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Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Yvette G, Thank you for your recent stay and taking the time to post a review about your experience. I understand how important room types are when traveling and I apologize we were unable to meet your request this trip. I hope you will give us another opportunity to host you and exceed your expectations should your travels bring... More 

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