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All 182 Austin hotels

Holiday Inn Austin NW Plaza/Arboretum

3.0 of 5 Hotel   |   8901 Business Park Drive, Austin, TX 78759
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Ranked #75 of 182 hotels in Austin
A recent review
  • Reviews (158)
  • Photos (48)
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  • Room tips (29)
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158 people have reviewed this hotel

Traveler rating
    44
    51
    42
    19
    2
See reviews for
36
25
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58
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
1 review
2 of 5 stars Reviewed 2 weeks ago

I booked the hotel with breakfast for one week during sxsw period. At that time the fee is very expansive for more than $350 per night but i found not worth it. The room is not so large, just similar to the one of extended stay. The breakfast contains only coupons of $20 which is usually not enough. You have... More

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dthompson72, Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

481, Thank you for taking the time to provide feedback from your recent experience. I am sorry that your trip took place during such a busy time for our city. We would love to host you again, or I would also suggest considering an extended stay hotel if kitchen requirements are a consideration. Either way, we appreciate you staying with... More

combine
1 review
5 of 5 stars Reviewed 3 weeks ago

I was a guest at the Holiday Inn located at 8901 Business Park Drive Austin, TX 78759 on March 24th and March 25th 2014. I had to inform you that I received exceptional customer service that was above and beyond from 3 of the employees. I was leaving the morning of the 24th for a meeting and my car would... More

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New York
Top Contributor
607 reviews 607 reviews
185 hotel reviews
380 helpful votes 380 helpful votes
4 of 5 stars Reviewed March 3, 2014

There's a Holiday Inn and then there's a Holiday Inn. As with all chains, each property has its own shade and come in all shapes and sizes, with little or no consistency. However, the 'new' Holiday Inns generally have a fresh flair about them, and this one is one of them. The location is on a quiet inside street just... More

Was this review helpful? Yes 1
Fort Worth, Texas
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 25, 2014

My husband and I booked this hotel for my birthday trip to Austin. From the pictures, it looked lovely and seemed like a great price and location for the sightseeing we planned to do. It was easy to find with GPS and parking was decent, which is about the best I can say for this hotel. The staff was friendly... More

Was this review helpful? Yes 2
dthompson72, Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Saleta - Thank you for taking the time to provide your experience; it is certianly welcomed. I would love to host you on your return visit so we can show you a much different experience. Fee lfree to reach out to us directly. More

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 3, 2014

It's a little precarious getting to this hotel. I'm assuming that's why it was on a "blind" special on Priceline. When we got there, the staff was nice, and the room was okay. The pool is in the middle of the hotel so it smells like chlorine no matter where you are in the hotel. Strangely, the linen also reeked... More

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dthompson72, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

RDH123, Thank you for taking the time to provide your feedback...we did replace a pump in our boiler system and our system is up and running again. We hate that we provided that experience to you and would invite you back for a better experience! Donn Thompson More

Austin, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 11, 2014

Upon my arrival I was greeted by an extremely courteous young man who immediately made me feel welcome and comfortable. While this hotel doesn't have a lot to offer regarding a view, the accommodations were well worth the price. The rooms weren't fancy, but they were well appointed....a genuine value. The room service for breakfast (this is very important to... More

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Kitchener, Canada
Top Contributor
59 reviews 59 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 8, 2014

I stayed at the Holiday Inn Austin NW while attending a conference being held at the Domaine. I got the booking through Hotwire, which is another story, but the hotel itself was nice enough. I've stayed in many mid-priced business hotels including other Holiday Inns and this one was very similar. I arrived at the hotel very late the first... More

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dthompson72, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Mr. Nix, Thank you for taking the time to give your feedback from your recent stay. I am glad you were able to experience our friendly service; that is very important to our team. We also appreciate the opportunity for improvement you cited. I meet with my leadership team on Tue 1/14 at 10am and we will review your thoughts... More

Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 20, 2013

Just stayed at this hotel while in town for work. I picked it because I wanted to go to a few places on Anderson Lane (although my office is downtown) and the rate on the room was great. Overall, it was a fantastic experience! Great quality of room, very friendly employees, felt very safe and comfortable. Only downside was I... More

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Lubbock, Texas
2 reviews
5 of 5 stars Reviewed December 11, 2013

My family and I were in Austin for a six day Thanksgiving vacation. Johnathan checked us in and greeted us by name as we came and went all week. He and Kelly(the maintenance man)saw to all our special needs such as shower chair, rollaway, and crib to name only a few. Tom down in the restaurant/bar was 100% at customizing... More

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calabasas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2013

i am in Austin every two weeks for business...i always stay at this property because it is friendly and well managed...Donn, the general manager, makes sure everything is running smoothly and guests are recognized and serviced quickly and efficiently...the front desk personnel--Monica, Jordan, and Jonathan to name a few are always friendly, helpful, and cheerful...as a frequent guest, the hotel... More

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Additional Information about Holiday Inn Austin NW Plaza/Arboretum

Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Holiday Inn Austin
Austin Holiday Inn
Address: 8901 Business Park Drive, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Family Hotel in Austin
#65 Business Hotel in Austin
#75 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin NW Plaza/Arboretum 3*
Official Description (provided by the hotel):
Nestled in the scenic hills of Austin, and located near some of Austin's greatest shopping and attractions - luxury and convenience await you at the Holiday Inn Hotel Northwest Plaza / Arboretum Area. Located in the Austin Arboretum Area at the intersection of MoPac (Loop 1) at Hwy. 183 (Research Blvd.) Northwest Austin's choice for full service accommodations. Our Garden Atrium atmosphere affords each visitor the opportunity to relax, unwind and allow our service-oriented staff to take care of your every need. Enjoy our recently renewed hotel & guest rooms and flexible meeting space. Experience the difference of our award winning service in either The Park Restaurant or Legend's Sports Bar and Grill which features over 30 TVs, pool and more. Our resort-style indoor/outdoor heated pool, hot tub, 24 hour fitness center offer a great way to unwind and relax. Whether you are here for a business trip or just spending quality time with the family we'll have everything you need to make it an enjoyable stay. For your convenience, we offer a business center that is available at your leisure 24 hours a day and express video checkout. The building is equipped with HSIA access in all guest rooms and complimentary WiFi access in the public spaces. ... more   less 
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48 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#58 Family Hotel in Austin #65 Business Hotel in Austin #75 Romantic Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Nestled in the scenic hills of Austin, and located near some of Austin's greatest shopping and attractions - luxury and convenience await you at the Holiday Inn Hotel Northwest Plaza / Arboretum Area. Located in the Austin Arboretum Area at the intersection of MoPac (Loop 1) at Hwy. 183 (Research Blvd.) Northwest Austin's choice for full service accommodations. Our Garden Atrium atmosphere affords each visitor the opportunity to relax, unwind and allow our service-oriented staff to take care of your every need. Enjoy our recently renewed hotel & guest rooms and flexible meeting space. Experience the difference of our award winning service in either The Park Restaurant or Legend's Sports Bar and Grill which features over 30 TVs, pool and more. Our resort-style indoor/outdoor heated pool, hot tub, 24 hour fitness center offer a great way to unwind and relax. Whether you are here for a business trip or just spending quality time with the family we'll have everything you need to make it an enjoyable stay. For your convenience, we offer a business center that is available at your leisure 24 hours a day and express video checkout. The building is equipped with HSIA access in all guest rooms and complimentary WiFi access in the public spaces. ... more   less 
Number of rooms
194

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