We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Austin NW Plaza/Arboretum

Hotel website
Hotel deals
8901 Business Park Drive, Austin, TX 78759
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn Austin NW Plaza/Arboretum
Professional photos View all
Browse nearby
Holiday Inn Austin NW Plaza/Arboretum
Write a Review

196 reviews from our community

Traveler rating
    50
    59
    53
    23
    11
See reviews for
47
30
18
72
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Any
English first
  • All months
    (196)
  • Mar-May only
    (52)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (36)
All months
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel in late March. I was there on business and the hotel was under renovation, but it should really be called an Extreme Makeover. The staff was so nice; I'd never been to the hotel so I asked for a tour. They took me behind the scenes and I really liked what I saw...a huge lobby... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 1 week ago

The short: spend a little less for what will probably be better quality at a La Quinta, or spend a little more for much better quality. This place would be a ripoff at $30 a night, much less the $100 I paid. No pool even though one is advertised, no workout room, no lobby, loud banging, paint fumes. Intermittent water... More 

Was this review helpful? Yes
Austin, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

renovations not advertised restaurant not accessible staff not willing to help bed ok asked if they could arrange work out at another holiday inn blank look the restaurant was not accessible from the lobby or room the fact that the hotel is taking reservations without telling people about the conditions is unforgivable

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear a3333f, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable to hear that your stay was negatively affected due to the lack of information about renovation works and... More 

Montreal, Canada
Top Contributor
52 reviews 52 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

the hotel was still under renovation; new rooms are great,and no doubt it will be nice when finished but the workers were making noise until 11:00pm which is really unappropriate for an hotel ( we come here to sleep after all ). The staff is really helpfull and nice. But the bad point is location: really far from Austin downtown,... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear emmaH2C5M1, Thank you for your recent stay and feedback. I'm sorry to hear that our Arboretum location was incovenient for travels to Austin downtown. I apologize for the noise related to renovation and understand how that can impact your stay. Thank you for acknowledging our helpful and nice staff. We hope to host you again at some point in... More 

Austin, Texas
2 reviews
1 of 5 stars Reviewed 4 weeks ago

I was given a room that the internet didn't work. I thought it might be a problem with the floor but after waiting 3 hourpr for them to fix it and many calls I went downstairs to complain. I then found it that it was my room only that the internet worked. I booked this room via Priceline and after... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Netherlandruth, Thank you for sharing your concerns regarding your recent stay. On behalf of the hotel and staff, I apologize we failed to meet your expectations. Your feedback is important to us and your concerns will be addressed. Thank you, Larry G. More 

1 review
1 of 5 stars Reviewed 4 weeks ago

DO NOT STAY HERE. If I could give this place zero stars or less, I would. I was in town for SXSW and booked a 6 night stay here. From the moment we arrived, it was one problem after another - many which left me speechless. First, I called ahead twice about having packages delivered to get precise instructions. I... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Melody W, On behalf of the entire staff, I apologize we failed during your recent stay. Renovation and construction is not an excuse for any guest related item during a stay with us. Your concerns will be reviewed and addressed. Thank you, Larry G. More 

Austin, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

Too long for all the details. Started with them checking me into a room that someone else was staying in. I walked in to room with someone else's stuff in it. Was told when we checked in that there were renovations going on between 8am and 7pm. We were OK with that. We were also told that there were paint... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Karen M, Please accept our sincere apology regarding your recent stay. We understand the inconvenience of renovation, however, regardless of renovation your concerns are our priority and they will be followed up on. Thank you, Larry G. More 

denton, tx
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 19, 2015

I spend a lot of time at IHG properties and have been a Platinum member for the better part of a decade. As a whole, the customer service is excellent. This night, however, was painfully awful. Let me get on my high horse here for a second. There are nicer hotel chains out there but I have been loyal to... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear jakeopes, We want to thank you for your brand loyalty and apologize your recent stay did not meet your expectations. We understand renovation can be an inconvenience and we continue to look for ways to improve our communication with respect to renovation. Thank you for your feedback and we will address your concerns. Thank you, Larry G. More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 13, 2015 via mobile

This hotel is under renovation so the price cheap to stay here. They say renovations 8 to 6 they lie I had to call after 6 to get noise stopped then workmen getting tools, jawing and things workmen do well past 7. So I got up to go to dinner instead of sleep even though leaving at midnight. An absolute... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Idrewgerard, Thank you for your recent stay. I understand renovation is an inconvenience and I apologize we failed to meet your expectations. On behalf of the hotel and staff, I apologize. Your feedback is important to us and your concerns will be addressed. We look for areas to improve and will re-visit our pre check in and check in... More 

Los Angeles, California
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 25, 2015

I recently stayed at this Holiday Inn. The hotel is going through a remodel which is great for them but lousy if your staying there. The workers start early in the morning and don't let you sleep in. I understand during the week as I would be gone early for work but on the weekend too? I was woken up... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Manuel S, I apologize for the renovation/construction inconvenience you experienced during your stay. We do our very best to make sure our guest's are aware of the renovation prior to check in. Your feedback is important and will be addressed. Thank you for acknowledging our great staff. We hope to serve you again once renovation is complete. Thank you,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

38 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (13)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (6)
Viewed
Bathroom (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Business center/function rooms (7)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (7)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question