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All 184 Austin hotels

Holiday Inn Austin NW Plaza/Arboretum

3.0 of 5 Hotel   |   8901 Business Park Drive, Austin, TX 78759
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Ranked #85 of 184 Hotels in Austin
A recent review
3 of 5 stars reviewed 6 days ago
Arleen_Texas Lake Jackson, Texas
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173 reviews from our community

Traveler rating
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    19
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lake Jackson, Texas
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The photos fool you, the lobby and atrium are really dated circa '80s and run down, the walls near the pool are moldy and caving in. The pool had lots of floating debris and the sides were scummy. The hot tube reeked of chlorine and was not hot enough to kill the germs the bleach may not have, needless to... More

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Houston, Texas
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed two nights at this hotel which had just been refurbished. Unfortuantely the refurbishment was no more than a cosmetic paint over as the rooms were still poor. the air conditioning units regsited 82dB and in the heat of the summer woke you up every time they started up. If you include the ant infestation then this made our... More

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for sharing your experience with us while staying at the Holiday Inn NW Arboretum. I apologize that we did not meet your expectations. Yes, the hotel is under renovation with an expected completion date of April 2015. The roof replacement will be complete by September 30, 2014. The guest rooms haven't been renovated yet, but will start October... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

A women at the front desk named Jordan was very helpful throughout my stay, she greeted me every time I walked in and always had a smile on her face. I was late getting to the UT game and she went above and beyond to find a way to get us to the game. I will always book my stays... More

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for sharing your experience while staying with us at the Holiday Inn Austin NW Arboretum. Our goal is to provide an excellent experience with a guest focused staff. We hope to serve you again and thank you for your stay. Larry Grant General Manager (512) 343-0888 More

2 reviews
4 of 5 stars Reviewed August 26, 2014

Will definitely be going back to this location. The staff was courteous and very helpful when we needed them. The rooms are clean. Really enjoyed the location because it was near shopping centers(The Domain) and other places for entertainment (Alamo Draft House). Even though it was near a highway there was no noise. The pool was very well maintained and... More

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Larry G, Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for taking the time to share your experience with us while staying at the Holiday Inn Austin NW Arboretum. We appreciate your feedback and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. Larry Grant General Manager More

1 review
5 of 5 stars Reviewed August 19, 2014

Once again, I chose this Holiday Inn for the location, price and cleanliness. The indoor pool and gym makes it so easy to bring my son along. It feels very safe and the staff is friendly. The exit to get to it is challenging, but once you figure it out it all good.

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for taking the time to post your review and share your experience with us at the Holiday Inn Austin NW Arboretum. You refereced our location, price and cleanliness. Thank you for those acknowledgments, as we take pride in providing a great product for a competitive price. Also, thank you for acknowledging our guest focused staff. We hope to... More

Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 22, 2014

Good clean room with everything you might want for a one night stay. Hotel's swimming pool is an indoor pool good all year. We paid 10.00 extra for breakfast for two. Excellent food. I would go back and stay.

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for posting a review to share your feedback with us at the Holiday Inn Austin NW Arboretum. You referenced our breakfast package and thank you for acknowedging the quality of our food. We take great pride in providing an all around excellent stay for our guest's. We hope to serve you again soon. If I can... More

1 review
5 of 5 stars Reviewed July 20, 2014 via mobile

Will definitely be going back to this location. The staff was courteous and very helpful when we needed them.. The rooms were clean. And the pillows were fluffy and wonderful. Really enjoyed the location because it was near shopping centers(The Domain) and other places for entertainment (Alamo Draft House). Even though it was near a highway there was no noise.... More

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for taking the time to post your review and share your experience with the Holiday Inn Austin NW Arboretum. You referenced our guest service focused staff as well as our prime location. You’re a valued customer and your feedback is very important to us. We hope to serve you again in the future. If I may be of... More

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 15, 2014

This was probably a great place to stay about 10 yrs. ago but over time things become old and outdated. The staff here are what keeps people coming back and with just some more TLC and a little maintenance this hotel could be great again. Wether you are traveling on business or taking a little time off for a vacation... More

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IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Ed O, Thank you for sharing your comments regarding your experience. I am pleased to note that you were satisfied with the level of service provided by our staff. On the other hand, I am sorry to hear the troubles you had during your visit. I sincerely apologize for you did not find our hotel to your liking. We... More

New York City, New York
Top Contributor
53 reviews 53 reviews
52 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed July 12, 2014

This is a great hotel. The rooms were nice and the sports bar was great. who knew?? I would recommend this place to anyone. High fives to the staff and crew who run this place. Would highly recommend this place to everyone

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for taking the time to post your review regarding your recent stay with us at the Holiday Inn Austin NW Arboretum. As you referenced in your review, we have a product that is the right choice for both our business traveler's and leisure traveler's. We also take great pride in our guest focused staff. We hope to serve... More

Georgetown, Texas
Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 23, 2014

My mom, and my two young children stayed at this hotel for 2 nights just this last week.The staff were all very nice, the hotel has an overall nice feel when you come in. Its very inviting. Checking out and around the hotel, you can tell it was once a very nice place that has since run down. Looking up... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear baejrose, Thank you for sharing your experience online. As hospitality professionals, it is hugely motivating that you have acknowledged the staff involved in making your hotel stay experience as best as it can be. On the other hand, we regret that you were not satisfied with the breakfast selections, and that the room and pool area conditions were a... More

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Additional Information about Holiday Inn Austin NW Plaza/Arboretum

Address: 8901 Business Park Drive, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin NW Plaza/Arboretum 3*
Number of rooms: 194
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Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn

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