We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 185 Austin hotels

Holiday Inn Austin NW Plaza/Arboretum

3.0 of 5 Hotel   |   8901 Business Park Drive, Austin, TX 78759
Hotel website
Hotel deals
Click for phone number
Hotel amenities
Special Offer
Save on Hotel Packages!
Holiday Inn Austin NW Plaza/Arboretum
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added Holiday Inn Austin NW Plaza/Arboretum to your Saves list
60%
Ranked #91 of 185 Hotels in Austin
A recent review
4 of 5 stars reviewed yesterday
stormpursuit Addison, Texas
Write a Review

180 reviews from our community

Traveler rating
    48
    58
    51
    19
    4
See reviews for
45
27
18
65
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Any
English first
  • All months
    (180)
  • Mar-May only
    (45)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (31)
All months
Addison, Texas
1 review
4 of 5 stars Reviewed yesterday NEW

I was traveling during a UT football home-game weekend, and my hotel arrangements at another hotel had gotten cancelled by a person I was sharing the room with. Thus, we got stranded as everywhere was booked. I called this hotel (Holiday Inn Austin Northwest) and gave them my situation. Alex at the front desk found a way to get me... More

Was this review helpful? Yes
Christchurch, New Zealand
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is fine but if you don't have a car it's quite a journey to get there from the likes of the Megabus depot -about $30US for a taxi. If you are prepared to walk for about 30 minutes from the hotel you can access the Metro buses and get downtown, which I did -$2 or $3 for a... More

Was this review helpful? Yes
London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been here a few times now, the staff are friendly and the rooms are okay, all what you'd expect for a fairly cheap hotel. My big problem with this place that makes it a last resort choice for me is how incredibly slow the Internet is, consistently, I can't even stream music online, webpages take half a minute to... More

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for your post and feedback. One of the key areas that will be addressed during our renovation is our WiFi bandwidth. You can expect much quicker access with the ability to stream and download from the Internet. We will be offering a brand new product and hope to serve you again in the future. Thank you, General Manager More

Houston
Top Contributor
111 reviews 111 reviews
14 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago

Very average place. Staff very friendly. Easy free parking, but not easy to get in and out of. About to be remodeled. It is not, in my opinion, a 3.5 stars like an online bidding site states. Pool is indoor heated and then outdoor side. gym looked good too. hottub..not so much.

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for your post. Your comments are very important to us and appreciate your feedback. The entire hotel will be renovated with a scheduled completion date of early 2015. We hope you give us another opportunity to serve you. Thank you, General Manager More

Fort Worth, Texas
Top Contributor
85 reviews 85 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff was friendly. The room was clean. The lobby and pool area looked nice. The rooms were a little dated but the only thing I can really say was bad was the pillows. It made me wish I had brought some from home. It was close to the area I needed to be in but was a real trick... More

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for your recent stay and sharing your feedback with us. Every comment is important to us and have noted your concern about the pillows. We have recently started a complete property renovation and look forward to offering a brand new product in early 2015. We hope to serve you again soon. Thank you, General Manager More

Elkhart, Indiana
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 3 days in Sept 20014 Rooms were clean nice linens. Front desk was adequate we were there for a wedding and a block of rooms were to be reserved for the guests they messed this up guests were on different floors scattered through out hotel, it would have been great to have family closer together.we decided to... More

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for sharing your experience with us regarding your recent stay. Your concerns are important to us and they will be addressed. We are excited to be offering a brand new product the early part of 2015 and hope to serve you again. Thank you, General Manager More

Houston
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When my friend and I returned from our fund raising event there was a small bug on one of the beds. While inspecting this bug we noticed another larger one on the wall. A roach. UGH! WE immediately went to front desk and asked for a room change which was done. Also we were given a complimentary breakfast for our... More

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for sharing your experience with us regarding your recent stay. On behalf of the entire staff, I understand how the issue affected your stay and I apologize that we did not meet your, or our own expectations. Your concerns are very important to us and we have addressed them. Larry G. General Manager More

Lake Jackson, Texas
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The photos fool you, the lobby and atrium are really dated circa '80s and run down, the walls near the pool are moldy and caving in. The pool had lots of floating debris and the sides were scummy. The hot tube reeked of chlorine and was not hot enough to kill the germs the bleach may not have, needless to... More

Was this review helpful? Yes 1
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for sharing your experience regarding your recent stay with us. On behalf of the entire hotel, I apologize that we did not meet your expectations. Your concerns are very important to us and our goal is to address each concern. We started a total property renovation with an anticipated completion date of early 2015. We hope to see... More

Houston, Texas
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed September 12, 2014

We stayed two nights at this hotel which had just been refurbished. Unfortuantely the refurbishment was no more than a cosmetic paint over as the rooms were still poor. the air conditioning units regsited 82dB and in the heat of the summer woke you up every time they started up. If you include the ant infestation then this made our... More

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for sharing your experience with us while staying at the Holiday Inn NW Arboretum. I apologize that we did not meet your expectations. Yes, the hotel is under renovation with an expected completion date of April 2015. The roof replacement will be complete by September 30, 2014. The guest rooms haven't been renovated yet, but will start October... More

1 review
5 of 5 stars Reviewed August 31, 2014 via mobile

A women at the front desk named Jordan was very helpful throughout my stay, she greeted me every time I walked in and always had a smile on her face. I was late getting to the UT game and she went above and beyond to find a way to get us to the game. I will always book my stays... More

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for sharing your experience while staying with us at the Holiday Inn Austin NW Arboretum. Our goal is to provide an excellent experience with a guest focused staff. We hope to serve you again and thank you for your stay. Larry Grant General Manager (512) 343-0888 More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Austin NW Plaza/Arboretum? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Austin NW Plaza/Arboretum

Address: 8901 Business Park Drive, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin NW Plaza/Arboretum 3*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline, Travelocity, Orbitz, Expedia, Despegar.com, BookIt.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Austin NW Plaza/Arboretum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn

44 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (13)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (6)
Viewed
Bathroom (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Dining (1)
Viewed
Business center/function rooms (7)
Viewed
Room/suite (10)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (7)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay