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Holiday Inn Austin NW Plaza/Arboretum

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8901 Business Park Drive, Austin, TX 78759
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Holiday Inn Austin NW Plaza/Arboretum
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Holiday Inn Austin NW Plaza/Arboretum
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202 reviews from our community

Traveler rating
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    62
    54
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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mexico
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The hotel started renovation one day after I arrived, unfortunately, the staff didn't notify me anything when I arrived and they asked me where I preferred the room, my bad, I choice inside, the renovation's work started around 8am and finishes around 5pm , the gym was closed and the restaurant. The bar replaced the service, but I didn't want... More 

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Tuscola Texas
Top Contributor
71 reviews 71 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We weren't aware of the major renovation going on. Very inconvenient for the time being. The room we were in (404) was remodeled and well done. The lobby is undergoing a remodel and you have to enter and exit through a side door and when raining it was very inconvenient to say the least. The location is a little difficult... More 

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Richmond, B.C.
Top Contributor
53 reviews 53 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Room 203 I found the room clean and has a modern decor. The problem is that the view is of the bar so the curtain remains drawn at all time. Ask for a higher room floor or one with a view of the highway. The walls and door were too "thin" since I could hear voices from the next room... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I stayed there Saturday night 5/2/15, when I first arrived to the hotel I couldn't find the entrance because the main entrance was closed off blocked with tape and construction equipment (not the pretty picture I saw online), the entrance was on the side of the building which by the way had no signs to point out where it was.... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Aajdejfh, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodations. However, we regret to read your stay was negatively affected due to the type of services received and the ongoing construction. We would love to regain your faith in our hotel and would welcome the opportunity... More 

Bozeman, Montana
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I needed a quiet room and strong bandwidth for a one night stay, during which I needed to produce and emcee a webinar. When I pulled up to the hotel and everything was under construction, with a ton of noise, I was terrified I had made a mistake just hours before I was supposed to go live. But Maria at... More 

Was this review helpful? Yes 1
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Neoaugustus, On behalf of the entire hotel, we are pleased to hear that we exceeded your expectations during your recent stay with us. I want to thank you for acknowledging our guest focused staff, specifically Maria. Renovation or not, our expectation is to provide the very best guest experience through a guest focused staff. We are in the final... More 

Plano, Texas
Top Contributor
178 reviews 178 reviews
36 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I did not know the hotel was being up dated and under construction. That being said, my room was great, clean, trendy and the bed was comfortable. I had room service, my dinner was very good. My only issue is there should have been a notice when I booked on line. This is the second hotel in 2 weeks.

Was this review helpful? Yes 1
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Joe B, We truly appreciate your business and feedback. We do our best to make sure our website is accurate with hotel information. We will look into your comments. I am pleased to hear both your room and your dinner service exceeded your expectaitons. We look forward to hosting you again should your travels bring you back to Austin,... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2015

I stayed at this hotel in late March. I was there on business and the hotel was under renovation, but it should really be called an Extreme Makeover. The staff was so nice; I'd never been to the hotel so I asked for a tour. They took me behind the scenes and I really liked what I saw...a huge lobby... More 

Was this review helpful? Yes 1
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear M R, Thank you for your recent stay, feedback and 5 star rating. Even during a difficult renovation process, guest satisfaction is our number one priority. Thank you for acknowledging our guest focused staff. I am happy to hear our staff exceeded your expectations and that our brand new product exceeded your expectations. We look forward to hosting you... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 11, 2015

The short: spend a little less for what will probably be better quality at a La Quinta, or spend a little more for much better quality. This place would be a ripoff at $30 a night, much less the $100 I paid. No pool even though one is advertised, no workout room, no lobby, loud banging, paint fumes. Intermittent water... More 

Was this review helpful? Yes 1
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Sara J, On behalf of the entire hotel, I apologize we failed to meet your expectations during your recent stay with us. We do our best to make sure our website is up to date. I understand the inconvenience of renovation and that it may be disruptive. Your feedback is important to us and will be addressed. Thank you,... More 

Austin, Texas
1 review
1 of 5 stars Reviewed March 29, 2015

renovations not advertised restaurant not accessible staff not willing to help bed ok asked if they could arrange work out at another holiday inn blank look the restaurant was not accessible from the lobby or room the fact that the hotel is taking reservations without telling people about the conditions is unforgivable

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IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear a3333f, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable to hear that your stay was negatively affected due to the lack of information about renovation works and... More 

Montreal, Canada
Top Contributor
52 reviews 52 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 21, 2015

the hotel was still under renovation; new rooms are great,and no doubt it will be nice when finished but the workers were making noise until 11:00pm which is really unappropriate for an hotel ( we come here to sleep after all ). The staff is really helpfull and nice. But the bad point is location: really far from Austin downtown,... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear emmaH2C5M1, Thank you for your recent stay and feedback. I'm sorry to hear that our Arboretum location was incovenient for travels to Austin downtown. I apologize for the noise related to renovation and understand how that can impact your stay. Thank you for acknowledging our helpful and nice staff. We hope to host you again at some point in... More 

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