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Holiday Inn Austin NW Plaza/Arboretum

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8901 Business Park Drive, Austin, TX 78759
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Holiday Inn Austin NW Plaza/Arboretum
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Holiday Inn Austin NW Plaza/Arboretum
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199 reviews from our community

Traveler rating
    50
    61
    53
    23
    12
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48
30
18
74
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

I stayed there Saturday night 5/2/15, when I first arrived to the hotel I couldn't find the entrance because the main entrance was closed off blocked with tape and construction equipment (not the pretty picture I saw online), the entrance was on the side of the building which by the way had no signs to point out where it was.... More 

Was this review helpful? Yes 1
Bozeman, Montana
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I needed a quiet room and strong bandwidth for a one night stay, during which I needed to produce and emcee a webinar. When I pulled up to the hotel and everything was under construction, with a ton of noise, I was terrified I had made a mistake just hours before I was supposed to go live. But Maria at... More 

Was this review helpful? Yes 1
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Neoaugustus, On behalf of the entire hotel, we are pleased to hear that we exceeded your expectations during your recent stay with us. I want to thank you for acknowledging our guest focused staff, specifically Maria. Renovation or not, our expectation is to provide the very best guest experience through a guest focused staff. We are in the final... More 

Plano, Texas
Top Contributor
164 reviews 164 reviews
34 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I did not know the hotel was being up dated and under construction. That being said, my room was great, clean, trendy and the bed was comfortable. I had room service, my dinner was very good. My only issue is there should have been a notice when I booked on line. This is the second hotel in 2 weeks.

Was this review helpful? Yes 1
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Joe B, We truly appreciate your business and feedback. We do our best to make sure our website is accurate with hotel information. We will look into your comments. I am pleased to hear both your room and your dinner service exceeded your expectaitons. We look forward to hosting you again should your travels bring you back to Austin,... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel in late March. I was there on business and the hotel was under renovation, but it should really be called an Extreme Makeover. The staff was so nice; I'd never been to the hotel so I asked for a tour. They took me behind the scenes and I really liked what I saw...a huge lobby... More 

Was this review helpful? Yes 1
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear M R, Thank you for your recent stay, feedback and 5 star rating. Even during a difficult renovation process, guest satisfaction is our number one priority. Thank you for acknowledging our guest focused staff. I am happy to hear our staff exceeded your expectations and that our brand new product exceeded your expectations. We look forward to hosting you... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

The short: spend a little less for what will probably be better quality at a La Quinta, or spend a little more for much better quality. This place would be a ripoff at $30 a night, much less the $100 I paid. No pool even though one is advertised, no workout room, no lobby, loud banging, paint fumes. Intermittent water... More 

Was this review helpful? Yes 1
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Sara J, On behalf of the entire hotel, I apologize we failed to meet your expectations during your recent stay with us. We do our best to make sure our website is up to date. I understand the inconvenience of renovation and that it may be disruptive. Your feedback is important to us and will be addressed. Thank you,... More 

Austin, Texas
1 review
1 of 5 stars Reviewed March 29, 2015

renovations not advertised restaurant not accessible staff not willing to help bed ok asked if they could arrange work out at another holiday inn blank look the restaurant was not accessible from the lobby or room the fact that the hotel is taking reservations without telling people about the conditions is unforgivable

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear a3333f, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable to hear that your stay was negatively affected due to the lack of information about renovation works and... More 

Montreal, Canada
Top Contributor
53 reviews 53 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 21, 2015

the hotel was still under renovation; new rooms are great,and no doubt it will be nice when finished but the workers were making noise until 11:00pm which is really unappropriate for an hotel ( we come here to sleep after all ). The staff is really helpfull and nice. But the bad point is location: really far from Austin downtown,... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear emmaH2C5M1, Thank you for your recent stay and feedback. I'm sorry to hear that our Arboretum location was incovenient for travels to Austin downtown. I apologize for the noise related to renovation and understand how that can impact your stay. Thank you for acknowledging our helpful and nice staff. We hope to host you again at some point in... More 

Austin, Texas
2 reviews
1 of 5 stars Reviewed March 18, 2015

I was given a room that the internet didn't work. I thought it might be a problem with the floor but after waiting 3 hourpr for them to fix it and many calls I went downstairs to complain. I then found it that it was my room only that the internet worked. I booked this room via Priceline and after... More 

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Netherlandruth, Thank you for sharing your concerns regarding your recent stay. On behalf of the hotel and staff, I apologize we failed to meet your expectations. Your feedback is important to us and your concerns will be addressed. Thank you, Larry G. More 

1 review
1 of 5 stars Reviewed March 17, 2015

DO NOT STAY HERE. If I could give this place zero stars or less, I would. I was in town for SXSW and booked a 6 night stay here. From the moment we arrived, it was one problem after another - many which left me speechless. First, I called ahead twice about having packages delivered to get precise instructions. I... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Melody W, On behalf of the entire staff, I apologize we failed during your recent stay. Renovation and construction is not an excuse for any guest related item during a stay with us. Your concerns will be reviewed and addressed. Thank you, Larry G. More 

Austin, Texas
1 review
1 of 5 stars Reviewed March 17, 2015

Too long for all the details. Started with them checking me into a room that someone else was staying in. I walked in to room with someone else's stuff in it. Was told when we checked in that there were renovations going on between 8am and 7pm. We were OK with that. We were also told that there were paint... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Karen M, Please accept our sincere apology regarding your recent stay. We understand the inconvenience of renovation, however, regardless of renovation your concerns are our priority and they will be followed up on. Thank you, Larry G. More 

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