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Holiday Inn Austin NW Plaza/Arboretum

3.0 of 5 8901 Business Park Drive, Austin, TX 78759
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Holiday Inn Austin NW Plaza/Arboretum
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Holiday Inn Austin NW Plaza/Arboretum
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184 reviews from our community

Traveler rating
    49
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    51
    21
    4
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46
28
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65
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, Texas
Senior Contributor
48 reviews 48 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The building itself is lovely, with an indoor/outdoor pool and an indoor terrac3e. The rooms are fine. However, the food is lousy; even the coffee is undrinkable (and we are not very picky about our coffee). There was a fire drill while we were in the building, the staff wasn't very helpful, and all the staff offered for a protracted... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Jake662013, Thank you for your recent stay and feedback. I apologize we did not meet your expectations. Your comments are important to us and they will addressed. Thank you, Larry G. General Manager More 

Grapevine, Texas
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 11, 2014

Checked in after a UT football game and another customer was having some issues with her reservation. Headed towards my room and had to dodge about 20 plates of room service trays laying in the hallway. The room was OK, but could have been cleaned better. I woke up numerous times during the night because of door slamming down our... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Chris S, I apologize we failed to meet your expectations during your recent stay with us. It is our goal to provide the very best guest experience and I once again apologize we failed to provide that for you. Your comments are important to us and we will address your concerns. Thank you, Larry G. General Manager More 

Graham, Texas
Top Contributor
151 reviews 151 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 26, 2014

Came to Austin for the Texas Book Festival and used points to stay here. Great hotel - clean, comfortable, very nice staff. Had lunch at the bar and breakfast at the restaurant and was great. About a $25 cab ride to Capital area but made up for it in savings. Highly recommend.

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for your October 2014 stay with us. Our goal is to provide the very best experience for our guest's at a competitve rate. I am pleased that our staff was able to provide both for you. We will be offering a brand new product in early 2015 and hope to serve you again soon. Thank you,... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 25, 2014

This was a surprise find. It is located in an odd area but it was easy to get to southwest Austin where I had business. The non refundable internet price was 100.00 plus tax and this included breakfast. The breakfast was excellent. It was so large I could not eat it all. This was not a continental breakfast. They gave... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for your July 2014 stay with us. Our goal is to provide the very best guest service at a competitive rate. I am pleased that our staff provided both for you. The property has started a complete renovation and will be offering a brand new product in early 2015, which will include a shuttle. We hope... More 

Addison, Texas
1 review
4 of 5 stars Reviewed October 20, 2014

I was traveling during a UT football home-game weekend, and my hotel arrangements at another hotel had gotten cancelled by a person I was sharing the room with. Thus, we got stranded as everywhere was booked. I called this hotel (Holiday Inn Austin Northwest) and gave them my situation. Alex at the front desk found a way to get me... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for sharing your feedback with us regarding your recent stay. On behalf of the entire hotel and staff, I also want to thank you for your service to our Country. I am happy that we were able to accommodate you during a very busy weekend in Austin and I am equally happy that we exceeded your... More 

Christchurch, New Zealand
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 16, 2014

The hotel is fine but if you don't have a car it's quite a journey to get there from the likes of the Megabus depot -about $30US for a taxi. If you are prepared to walk for about 30 minutes from the hotel you can access the Metro buses and get downtown, which I did -$2 or $3 for a... More 

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for your recent post. We continue to look for ways to improve our guest's experience. Once the total property renovation is complete in early 2015, a hotel shuttle will be available for our guests. We haven't defined the areas/locations we will provide transportation to at this point, but we are confident our guest's will be happy... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 12, 2014

I've been here a few times now, the staff are friendly and the rooms are okay, all what you'd expect for a fairly cheap hotel. My big problem with this place that makes it a last resort choice for me is how incredibly slow the Internet is, consistently, I can't even stream music online, webpages take half a minute to... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for your post and feedback. One of the key areas that will be addressed during our renovation is our WiFi bandwidth. You can expect much quicker access with the ability to stream and download from the Internet. We will be offering a brand new product and hope to serve you again in the future. Thank you, General Manager More 

Houston
Top Contributor
112 reviews 112 reviews
14 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed October 12, 2014

Very average place. Staff very friendly. Easy free parking, but not easy to get in and out of. About to be remodeled. It is not, in my opinion, a 3.5 stars like an online bidding site states. Pool is indoor heated and then outdoor side. gym looked good too. hottub..not so much.

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for your post. Your comments are very important to us and appreciate your feedback. The entire hotel will be renovated with a scheduled completion date of early 2015. We hope you give us another opportunity to serve you. Thank you, General Manager More 

Fort Worth, Texas
Top Contributor
96 reviews 96 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 9, 2014

The staff was friendly. The room was clean. The lobby and pool area looked nice. The rooms were a little dated but the only thing I can really say was bad was the pillows. It made me wish I had brought some from home. It was close to the area I needed to be in but was a real trick... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for your recent stay and sharing your feedback with us. Every comment is important to us and have noted your concern about the pillows. We have recently started a complete property renovation and look forward to offering a brand new product in early 2015. We hope to serve you again soon. Thank you, General Manager More 

Elkhart, Indiana
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 9, 2014

Stayed here for 3 days in Sept 20014 Rooms were clean nice linens. Front desk was adequate we were there for a wedding and a block of rooms were to be reserved for the guests they messed this up guests were on different floors scattered through out hotel, it would have been great to have family closer together.we decided to... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for sharing your experience with us regarding your recent stay. Your concerns are important to us and they will be addressed. We are excited to be offering a brand new product the early part of 2015 and hope to serve you again. Thank you, General Manager More 

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Additional Information about Holiday Inn Austin NW Plaza/Arboretum

Address: 8901 Business Park Drive, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Austin NW Plaza/Arboretum 3*
Number of rooms: 194
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Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn
Hotel Style:
#75 Business Hotel in Austin

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