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All 183 Austin hotels

Holiday Inn Austin NW Plaza/Arboretum

3.0 of 5 Hotel   |   8901 Business Park Drive, Austin, TX 78759
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62%
Ranked #83 of 183 hotels in Austin
A recent review
4 of 5 stars reviewed 1 week ago
susan b Fort Worth, Texas
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  • Reviews (168)
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168 people have reviewed this hotel

Traveler rating
    46
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    45
    19
    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Good clean room with everything you might want for a one night stay. Hotel's swimming pool is an indoor pool good all year. We paid 10.00 extra for breakfast for two. Excellent food. I would go back and stay.

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Will definitely be going back to this location. The staff was courteous and very helpful when we needed them.. The rooms were clean. And the pillows were fluffy and wonderful. Really enjoyed the location because it was near shopping centers(The Domain) and other places for entertainment (Alamo Draft House). Even though it was near a highway there was no noise.... More

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Dallas, Texas
2 reviews
3 of 5 stars Reviewed 2 weeks ago

This was probably a great place to stay about 10 yrs. ago but over time things become old and outdated. The staff here are what keeps people coming back and with just some more TLC and a little maintenance this hotel could be great again. Wether you are traveling on business or taking a little time off for a vacation... More

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IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Ed O, Thank you for sharing your comments regarding your experience. I am pleased to note that you were satisfied with the level of service provided by our staff. On the other hand, I am sorry to hear the troubles you had during your visit. I sincerely apologize for you did not find our hotel to your liking. We... More

New York City, New York
Top Contributor
51 reviews 51 reviews
50 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel. The rooms were nice and the sports bar was great. who knew?? I would recommend this place to anyone. High fives to the staff and crew who run this place. Would highly recommend this place to everyone

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Georgetown, Texas
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 23, 2014

My mom, and my two young children stayed at this hotel for 2 nights just this last week.The staff were all very nice, the hotel has an overall nice feel when you come in. Its very inviting. Checking out and around the hotel, you can tell it was once a very nice place that has since run down. Looking up... More

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IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear baejrose, Thank you for sharing your experience online. As hospitality professionals, it is hugely motivating that you have acknowledged the staff involved in making your hotel stay experience as best as it can be. On the other hand, we regret that you were not satisfied with the breakfast selections, and that the room and pool area conditions were a... More

Senior Contributor
28 reviews 28 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 18, 2014

My husband and I stayed at this hotel for three nights while visiting family in Austin. It is in a nice safe area with a lot of restaurants and shopping close by, although nothing is walking distance from it. The outside of the hotel is somewhat dated as well as the bathroom. On the positive side, the rooms are nice... More

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Oregon
Contributor
13 reviews 13 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 4, 2014

My husband won this hotel on Priceline for $71 for a Friday/Saturday stay. We were going to a wedding and really just needed a comfortable quiet bed; didn't care about amenities, room service, pool, etc. This place would have been perfect with the exception of an older A/C unit that was so noisy we had to switch to "fan only"... More

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Lewisville, Texas
1 review
4 of 5 stars Reviewed May 18, 2014

Her name is Ariel, she was wonderful to speak with and greatly assisted me with a billing error. My Husband booked two hotel rooms for May 9, 2014. However his school district had done the same. He called to cancelled the rooms booked by him on May 7, and was given a cancelation number of 51798272. However, it was not... More

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portland
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 6, 2014

Got this hotel room on a Priceline "name your bid" for $75 a night.....saving about $50 per night.....so the price was ok for what I got.....difficult to find even though it is night off a major highway...the room was average in every respect, a bit dated, the hotel is rather dark and dreary, but clean and quiet....a easy 15 minute... More

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IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear gottagit, Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the air conditioning and pillows. We are also sorry you were not satisfied with the condition of the... More

Chicago, Illinois
2 reviews
1 of 5 stars Reviewed April 21, 2014

I originally booked this hotel for three nights but I checked out after the first night. It is not a new hotel and shows a little worn. This alone is not reason enough to give it a bad rating. There are two reasons for me spending only one night there. When I checked in there was a lot of activity... More

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IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Alex S, Thank you for taking the time to write your review. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you... More

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Additional Information about Holiday Inn Austin NW Plaza/Arboretum

Address: 8901 Business Park Drive, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin NW Plaza/Arboretum 3*
Reservation Options:
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Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn

47 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#66 Business Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Nestled in the scenic hills of Austin, and located near some of Austin's greatest shopping and attractions - luxury and convenience await you at the Holiday Inn Hotel Northwest Plaza / Arboretum Area. Located in the Austin Arboretum Area at the intersection of MoPac (Loop 1) at Hwy. 183 (Research Blvd.) Northwest Austin's choice for full service accommodations. Our Garden Atrium atmosphere affords each visitor the opportunity to relax, unwind and allow our service-oriented staff to take care of your every need. Enjoy our recently renewed hotel & guest rooms and flexible meeting space. Experience the difference of our award winning service in either The Park Restaurant or Legend's Sports Bar and Grill which features over 30 TVs, pool and more. Our resort-style indoor/outdoor heated pool, hot tub, 24 hour fitness center offer a great way to unwind and relax. Whether you are here for a business trip or just spending quality time with the family we'll have everything you need to make it an enjoyable stay. For your convenience, we offer a business center that is available at your leisure 24 hours a day and express video checkout. The building is equipped with HSIA access in all guest rooms and complimentary WiFi access in the public spaces. ... more   less 
Number of rooms
194

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