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All 184 Austin hotels

Holiday Inn Austin NW Plaza/Arboretum

3.0 of 5 Hotel   |   8901 Business Park Drive, Austin, TX 78759
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  • Overview
  • Reviews (171)
  • Photos (32)
  • Location
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  • Room tips (34)
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171 people have reviewed this hotel

Traveler rating
    48
    56
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    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

A women at the front desk named Jordan was very helpful throughout my stay, she greeted me every time I walked in and always had a smile on her face. I was late getting to the UT game and she went above and beyond to find a way to get us to the game. I will always book my stays... More

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2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Will definitely be going back to this location. The staff was courteous and very helpful when we needed them. The rooms are clean. Really enjoyed the location because it was near shopping centers(The Domain) and other places for entertainment (Alamo Draft House). Even though it was near a highway there was no noise. The pool was very well maintained and... More

Was this review helpful? Yes
Larry G, Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for taking the time to share your experience with us while staying at the Holiday Inn Austin NW Arboretum. We appreciate your feedback and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. Larry Grant General Manager More

1 review
5 of 5 stars Reviewed 1 week ago

Once again, I chose this Holiday Inn for the location, price and cleanliness. The indoor pool and gym makes it so easy to bring my son along. It feels very safe and the staff is friendly. The exit to get to it is challenging, but once you figure it out it all good.

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for taking the time to post your review and share your experience with us at the Holiday Inn Austin NW Arboretum. You refereced our location, price and cleanliness. Thank you for those acknowledgments, as we take pride in providing a great product for a competitive price. Also, thank you for acknowledging our guest focused staff. We hope to... More

Fort Worth, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 22, 2014

Good clean room with everything you might want for a one night stay. Hotel's swimming pool is an indoor pool good all year. We paid 10.00 extra for breakfast for two. Excellent food. I would go back and stay.

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for posting a review to share your feedback with us at the Holiday Inn Austin NW Arboretum. You referenced our breakfast package and thank you for acknowedging the quality of our food. We take great pride in providing an all around excellent stay for our guest's. We hope to serve you again soon. If I can... More

1 review
5 of 5 stars Reviewed July 20, 2014 via mobile

Will definitely be going back to this location. The staff was courteous and very helpful when we needed them.. The rooms were clean. And the pillows were fluffy and wonderful. Really enjoyed the location because it was near shopping centers(The Domain) and other places for entertainment (Alamo Draft House). Even though it was near a highway there was no noise.... More

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for taking the time to post your review and share your experience with the Holiday Inn Austin NW Arboretum. You referenced our guest service focused staff as well as our prime location. You’re a valued customer and your feedback is very important to us. We hope to serve you again in the future. If I may be of... More

Dallas, Texas
2 reviews
3 of 5 stars Reviewed July 15, 2014

This was probably a great place to stay about 10 yrs. ago but over time things become old and outdated. The staff here are what keeps people coming back and with just some more TLC and a little maintenance this hotel could be great again. Wether you are traveling on business or taking a little time off for a vacation... More

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IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Ed O, Thank you for sharing your comments regarding your experience. I am pleased to note that you were satisfied with the level of service provided by our staff. On the other hand, I am sorry to hear the troubles you had during your visit. I sincerely apologize for you did not find our hotel to your liking. We... More

New York City, New York
Top Contributor
51 reviews 51 reviews
50 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed July 12, 2014

This is a great hotel. The rooms were nice and the sports bar was great. who knew?? I would recommend this place to anyone. High fives to the staff and crew who run this place. Would highly recommend this place to everyone

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for taking the time to post your review regarding your recent stay with us at the Holiday Inn Austin NW Arboretum. As you referenced in your review, we have a product that is the right choice for both our business traveler's and leisure traveler's. We also take great pride in our guest focused staff. We hope to serve... More

Georgetown, Texas
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 23, 2014

My mom, and my two young children stayed at this hotel for 2 nights just this last week.The staff were all very nice, the hotel has an overall nice feel when you come in. Its very inviting. Checking out and around the hotel, you can tell it was once a very nice place that has since run down. Looking up... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear baejrose, Thank you for sharing your experience online. As hospitality professionals, it is hugely motivating that you have acknowledged the staff involved in making your hotel stay experience as best as it can be. On the other hand, we regret that you were not satisfied with the breakfast selections, and that the room and pool area conditions were a... More

Senior Contributor
28 reviews 28 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 18, 2014

My husband and I stayed at this hotel for three nights while visiting family in Austin. It is in a nice safe area with a lot of restaurants and shopping close by, although nothing is walking distance from it. The outside of the hotel is somewhat dated as well as the bathroom. On the positive side, the rooms are nice... More

Was this review helpful? Yes
Larry G, Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Thank you for taking the time to share your feedback with us regarding your June 2014 stay with us at the Holiday Inn Austin NW Arboretum. Your feedback is important to us and we look forward to serving you again in the future. If I can be of further assistance, please let me know. Larry Grant General Manager More

Oregon
Contributor
14 reviews 14 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 4, 2014

My husband won this hotel on Priceline for $71 for a Friday/Saturday stay. We were going to a wedding and really just needed a comfortable quiet bed; didn't care about amenities, room service, pool, etc. This place would have been perfect with the exception of an older A/C unit that was so noisy we had to switch to "fan only"... More

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Additional Information about Holiday Inn Austin NW Plaza/Arboretum

Address: 8901 Business Park Drive, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin NW Plaza/Arboretum 3*
Reservation Options:
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Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn

32 photos of this hotel

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Near Holiday Inn Austin NW Plaza/Arboretum

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#71 Business Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Nestled in the scenic hills of Austin, and located near some of Austin's greatest shopping and attractions - luxury and convenience await you at the Holiday Inn Hotel Northwest Plaza / Arboretum Area. Located in the Austin Arboretum Area at the intersection of MoPac (Loop 1) at Hwy. 183 (Research Blvd.) Northwest Austin's choice for full service accommodations. Our Garden Atrium atmosphere affords each visitor the opportunity to relax, unwind and allow our service-oriented staff to take care of your every need. Enjoy our recently renewed hotel & guest rooms and flexible meeting space. Experience the difference of our award winning service in either The Park Restaurant or Legend's Sports Bar and Grill which features over 30 TVs, pool and more. Our resort-style indoor/outdoor heated pool, hot tub, 24 hour fitness center offer a great way to unwind and relax. Whether you are here for a business trip or just spending quality time with the family we'll have everything you need to make it an enjoyable stay. For your convenience, we offer a business center that is available at your leisure 24 hours a day and express video checkout. The building is equipped with HSIA access in all guest rooms and complimentary WiFi access in the public spaces. ... more   less 
Number of rooms
194

Questions & Answers

Questions? Get answers from Holiday Inn Austin NW Plaza/Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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