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Holiday Inn Austin NW Plaza/Arboretum

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8901 Business Park Drive, Austin, TX 78759
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Holiday Inn Austin NW Plaza/Arboretum
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Holiday Inn Austin NW Plaza/Arboretum
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194 reviews from our community

Traveler rating
    49
    59
    53
    23
    10
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, Texas
1 review
1 of 5 stars Reviewed 2 days ago NEW

renovations not advertised restaurant not accessible staff not willing to help bed ok asked if they could arrange work out at another holiday inn blank look the restaurant was not accessible from the lobby or room the fact that the hotel is taking reservations without telling people about the conditions is unforgivable

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Montreal, Canada
Top Contributor
52 reviews 52 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

the hotel was still under renovation; new rooms are great,and no doubt it will be nice when finished but the workers were making noise until 11:00pm which is really unappropriate for an hotel ( we come here to sleep after all ). The staff is really helpfull and nice. But the bad point is location: really far from Austin downtown,... More 

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear emmaH2C5M1, Thank you for your recent stay and feedback. I'm sorry to hear that our Arboretum location was incovenient for travels to Austin downtown. I apologize for the noise related to renovation and understand how that can impact your stay. Thank you for acknowledging our helpful and nice staff. We hope to host you again at some point in... More 

Austin, Texas
2 reviews
1 of 5 stars Reviewed 1 week ago

I was given a room that the internet didn't work. I thought it might be a problem with the floor but after waiting 3 hourpr for them to fix it and many calls I went downstairs to complain. I then found it that it was my room only that the internet worked. I booked this room via Priceline and after... More 

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Netherlandruth, Thank you for sharing your concerns regarding your recent stay. On behalf of the hotel and staff, I apologize we failed to meet your expectations. Your feedback is important to us and your concerns will be addressed. Thank you, Larry G. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

DO NOT STAY HERE. If I could give this place zero stars or less, I would. I was in town for SXSW and booked a 6 night stay here. From the moment we arrived, it was one problem after another - many which left me speechless. First, I called ahead twice about having packages delivered to get precise instructions. I... More 

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Melody W, On behalf of the entire staff, I apologize we failed during your recent stay. Renovation and construction is not an excuse for any guest related item during a stay with us. Your concerns will be reviewed and addressed. Thank you, Larry G. More 

Austin, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

Too long for all the details. Started with them checking me into a room that someone else was staying in. I walked in to room with someone else's stuff in it. Was told when we checked in that there were renovations going on between 8am and 7pm. We were OK with that. We were also told that there were paint... More 

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Karen M, Please accept our sincere apology regarding your recent stay. We understand the inconvenience of renovation, however, regardless of renovation your concerns are our priority and they will be followed up on. Thank you, Larry G. More 

denton, tx
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 19, 2015

I spend a lot of time at IHG properties and have been a Platinum member for the better part of a decade. As a whole, the customer service is excellent. This night, however, was painfully awful. Let me get on my high horse here for a second. There are nicer hotel chains out there but I have been loyal to... More 

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear jakeopes, We want to thank you for your brand loyalty and apologize your recent stay did not meet your expectations. We understand renovation can be an inconvenience and we continue to look for ways to improve our communication with respect to renovation. Thank you for your feedback and we will address your concerns. Thank you, Larry G. More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 13, 2015 via mobile

This hotel is under renovation so the price cheap to stay here. They say renovations 8 to 6 they lie I had to call after 6 to get noise stopped then workmen getting tools, jawing and things workmen do well past 7. So I got up to go to dinner instead of sleep even though leaving at midnight. An absolute... More 

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Idrewgerard, Thank you for your recent stay. I understand renovation is an inconvenience and I apologize we failed to meet your expectations. On behalf of the hotel and staff, I apologize. Your feedback is important to us and your concerns will be addressed. We look for areas to improve and will re-visit our pre check in and check in... More 

Los Angeles, California
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 25, 2015

I recently stayed at this Holiday Inn. The hotel is going through a remodel which is great for them but lousy if your staying there. The workers start early in the morning and don't let you sleep in. I understand during the week as I would be gone early for work but on the weekend too? I was woken up... More 

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Manuel S, I apologize for the renovation/construction inconvenience you experienced during your stay. We do our very best to make sure our guest's are aware of the renovation prior to check in. Your feedback is important and will be addressed. Thank you for acknowledging our great staff. We hope to serve you again once renovation is complete. Thank you,... More 

Dublin, Ireland
Top Contributor
58 reviews 58 reviews
48 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed January 8, 2015

I booked this hotel through expedia convinced it was a different hotel Holiday Inn Express in the same area but rated very high on TA. I only realized a few days before we travelled but I couldnt change this reservation as it was non refundable, so we had to stick to it. Hotel was ok, but for the price we... More 

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear izakrak, Thank you for you recent stay and feedback. Your feedback is important to us and will be addressed. We look forward to hosting you again in the future. Wishing you safe travels. Thank you, Larry G. General Manager More 

Cork
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 3, 2015

Quite expensive for what you get. No bar in hotel, no minibar in room. Shower broken when I arrived, thankfully was immediately relocated to a room with functioning shower when I called the front desk. Breakfast was okay but only paper & plastic cups, plates and cutlery. Lobby area small and not really comfortable. No place to just lounge. Alright... More 

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Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for your post. We appreciate your feedback and will address your concerns. Our renovations will be complete within the next 3 months and hope to serve you again once they are complete. Thank you, Larry G. General Manager More 

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