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Holiday Inn Austin NW Plaza/Arboretum

3.0 of 5 8901 Business Park Drive, Austin, TX 78759
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Holiday Inn Austin NW Plaza/Arboretum
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Holiday Inn Austin NW Plaza/Arboretum
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189 reviews from our community

Traveler rating
    49
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    52
    23
    6
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30
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67
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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denton, tx
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I spend a lot of time at IHG properties and have been a Platinum member for the better part of a decade. As a whole, the customer service is excellent. This night, however, was painfully awful. Let me get on my high horse here for a second. There are nicer hotel chains out there but I have been loyal to... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear jakeopes, We want to thank you for your brand loyalty and apologize your recent stay did not meet your expectations. We understand renovation can be an inconvenience and we continue to look for ways to improve our communication with respect to renovation. Thank you for your feedback and we will address your concerns. Thank you, Larry G. More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is under renovation so the price cheap to stay here. They say renovations 8 to 6 they lie I had to call after 6 to get noise stopped then workmen getting tools, jawing and things workmen do well past 7. So I got up to go to dinner instead of sleep even though leaving at midnight. An absolute... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Idrewgerard, Thank you for your recent stay. I understand renovation is an inconvenience and I apologize we failed to meet your expectations. On behalf of the hotel and staff, I apologize. Your feedback is important to us and your concerns will be addressed. We look for areas to improve and will re-visit our pre check in and check in... More 

Los Angeles, California
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I recently stayed at this Holiday Inn. The hotel is going through a remodel which is great for them but lousy if your staying there. The workers start early in the morning and don't let you sleep in. I understand during the week as I would be gone early for work but on the weekend too? I was woken up... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Manuel S, I apologize for the renovation/construction inconvenience you experienced during your stay. We do our very best to make sure our guest's are aware of the renovation prior to check in. Your feedback is important and will be addressed. Thank you for acknowledging our great staff. We hope to serve you again once renovation is complete. Thank you,... More 

Dublin, Ireland
Top Contributor
58 reviews 58 reviews
48 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed January 8, 2015

I booked this hotel through expedia convinced it was a different hotel Holiday Inn Express in the same area but rated very high on TA. I only realized a few days before we travelled but I couldnt change this reservation as it was non refundable, so we had to stick to it. Hotel was ok, but for the price we... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear izakrak, Thank you for you recent stay and feedback. Your feedback is important to us and will be addressed. We look forward to hosting you again in the future. Wishing you safe travels. Thank you, Larry G. General Manager More 

Cork
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 3, 2015

Quite expensive for what you get. No bar in hotel, no minibar in room. Shower broken when I arrived, thankfully was immediately relocated to a room with functioning shower when I called the front desk. Breakfast was okay but only paper & plastic cups, plates and cutlery. Lobby area small and not really comfortable. No place to just lounge. Alright... More 

Was this review helpful? Yes 1
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for your post. We appreciate your feedback and will address your concerns. Our renovations will be complete within the next 3 months and hope to serve you again once they are complete. Thank you, Larry G. General Manager More 

Austin, Texas
Top Contributor
50 reviews 50 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 18, 2014

The building itself is lovely, with an indoor/outdoor pool and an indoor terrac3e. The rooms are fine. However, the food is lousy; even the coffee is undrinkable (and we are not very picky about our coffee). There was a fire drill while we were in the building, the staff wasn't very helpful, and all the staff offered for a protracted... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Jake662013, Thank you for your recent stay and feedback. I apologize we did not meet your expectations. Your comments are important to us and they will addressed. Thank you, Larry G. General Manager More 

Grapevine, Texas
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 11, 2014

Checked in after a UT football game and another customer was having some issues with her reservation. Headed towards my room and had to dodge about 20 plates of room service trays laying in the hallway. The room was OK, but could have been cleaned better. I woke up numerous times during the night because of door slamming down our... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Dear Chris S, I apologize we failed to meet your expectations during your recent stay with us. It is our goal to provide the very best guest experience and I once again apologize we failed to provide that for you. Your comments are important to us and we will address your concerns. Thank you, Larry G. General Manager More 

Graham, Texas
Top Contributor
156 reviews 156 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 26, 2014

Came to Austin for the Texas Book Festival and used points to stay here. Great hotel - clean, comfortable, very nice staff. Had lunch at the bar and breakfast at the restaurant and was great. About a $25 cab ride to Capital area but made up for it in savings. Highly recommend.

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for your October 2014 stay with us. Our goal is to provide the very best experience for our guest's at a competitve rate. I am pleased that our staff was able to provide both for you. We will be offering a brand new product in early 2015 and hope to serve you again soon. Thank you,... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 25, 2014

This was a surprise find. It is located in an odd area but it was easy to get to southwest Austin where I had business. The non refundable internet price was 100.00 plus tax and this included breakfast. The breakfast was excellent. It was so large I could not eat it all. This was not a continental breakfast. They gave... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for your July 2014 stay with us. Our goal is to provide the very best guest service at a competitive rate. I am pleased that our staff provided both for you. The property has started a complete renovation and will be offering a brand new product in early 2015, which will include a shuttle. We hope... More 

Addison, Texas
1 review
4 of 5 stars Reviewed October 20, 2014

I was traveling during a UT football home-game weekend, and my hotel arrangements at another hotel had gotten cancelled by a person I was sharing the room with. Thus, we got stranded as everywhere was booked. I called this hotel (Holiday Inn Austin Northwest) and gave them my situation. Alex at the front desk found a way to get me... More 

Was this review helpful? Yes
Larry G, General Manager at Holiday Inn Austin NW Plaza/Arboretum, responded to this review

Hello and thank you for sharing your feedback with us regarding your recent stay. On behalf of the entire hotel and staff, I also want to thank you for your service to our Country. I am happy that we were able to accommodate you during a very busy weekend in Austin and I am equally happy that we exceeded your... More 

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Additional Information about Holiday Inn Austin NW Plaza/Arboretum

Address: 8901 Business Park Drive, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin NW Plaza/Arboretum 3*
Number of rooms: 194
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Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn

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