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DoubleTree by Hilton Hotel Austin Northwest Arboretum

3.0 of 5
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8901 Business Park Drive, Austin, TX 78759 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
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1 room 1 guest
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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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30 Reviews from our TripAdvisor Community

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Traveler rating
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    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 4 days ago NEW

Literally the first thing I saw when I walked into the bathroom was a cockroach climbing up the wall. I squished it and left the carcass there so Maintenance would know. The dead cockroach's body stayed like it was for 2 days before it was cleaned off the white bathroom tiled wall. During my entire stay I was afraid to... More 

Was this review helpful? Yes
Henry N, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Mike L. Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again... More 

California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Don't let this 'new' hotel fool you. When we checked in, the countertop in the bathroom was covered in spilled coffee. How do you as a maid miss that? Then looking at the ceiling in the sink area, it looks like there was water damage and they tried to cover it up. SEE PHOTOS I'VE UPLOADED. If you flush the... More 

Was this review helpful? Yes
Henry N, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Tay T. Thank you for taking the time to write a review of your recent stay with us. Unfortunately we let you down and I apologize for that. Normally our housekeeping staff does an excellent job but this time did not meet your expectations. When it is convenient for you, would you please give me a call to let me... More 

Texas
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is amazingly friendly. The staff go out of their way to make your stay pleasant. The rooms were exceptionally clean. I mean really. The bed is fantastic. The breakfast is wonderful. And, of course, the cookies were over the moon.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Henry N, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

TexasBaba, I am so happy to hear of your wonderful experience. We pride ourselves on being friendly and helping our guests in anyway possible. Thank you for taking time to write your review! We hope to see you again in the future. Sincerely, Henry Naber More 

New Richmond, Wisconsin
Level Contributor
199 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
4 of 5 stars Reviewed 1 week ago

I assumed when I walked in that this was a new hotel. I was thinking I liked it as a new template for future Doubletree properties. What I learned was that this is an old Holiday Inn. I like the new decor Doubletree added. Check in was fun featuring Amanda, Juliet and Sam. We had some good laughs at check... More 

Was this review helpful? Yes 1
Henry N, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Orr333, We are excited to hear you really enjoyed your time during your stay. Thank you for noticing all the new upgrades and our renovated rooms. We are proud of what we have built and are so happy to hear that the guests are loving it! Yes, our bar closes at 11pm but this is to ensure all the guests... More 

Ankeny, Iowa
Level Contributor
292 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved staying at this DoubleTree hotel! The modern decor in the lobby area and the actual rooms was really fresh and unique. The front desk staff was very friendly while checking in and even when we would walk in and out of the hotel. Didnt get a chance to really check out the breakfast and the bar area as we... More 

Was this review helpful? Yes
Henry N, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Ajchandra, Thank you so much for your kind words! We are so happy you loved our newly renovated property. Our staff will be commended for their excellent service. Hopefully next time you will get a chance to enjoy our wonderful Wake Up Breakfast. Thanks again, and see you soon. Sincerely, Henry Naber More 

Dallas, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

All of the staff at the hotel were incredibly nice and helpful during my stay. They went out of their way to make sure I was satisfied with my stay. Rooms were a little noisy, but I think that was also because of the neighbors I had.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Henry N, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Scott D, Thank you for taking the time to write this review. We are glad you enjoyed your stay. We pride ourselves on being hospitable and making sure each guest feels appreciated. We look forward to seeing you next time you come to Austin. Sincerely, Henry Naber More 

Houston, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I mistakenly left 3 articles of clothing in closet, but have not received feedback on status 7 days after checkout, despite 2 phone calls. I assume my clothes are now in a garage sale in Austin. My stay was fine, but the after service to help correct my error in leaving clothing is really poor.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Henry N, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Michael L, We are so sorry about the late response regarding your left articles. We were able to find them and have shipped them to your home address and should arrive soon. Please contact me at my direct line 512-643-3206 when you receive the articles. Again, sorry for the inconvenience and we hope to see you again in the future.... More 

San Antonio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was very friendly and attentive. Accommodations were very clean and high quality. What I've come to appreciate and expect from Hilton hotels. I always try to stay in Hilton Family hotels whenever I travel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Henry N, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Paul R., Thank you for taking time to tell us about your stay. We are so happy to hear about your experience with us. We pride ourselves on our friendly staff and our cleanliness. I am glad you had a wonderful time and we look forward to seeing you in the near future! Sincerely, Henry Naber More 

Scarsdale,NY, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I was very happy with my accommodations as well as the price. Our son enjoyed the fitness center and the restaurant/bar facilities. I was able to work on my laptop in the business center and my room. I will certainly use the Double Tree on my next visit to Austin.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Henry N, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Kathleen M., Thank you for your wonderful review. We are so glad that your son was able to enjoy some of our amenities during your stay. Making our hotel a home away from home is something we strive for. So happy that you enjoyed your stay and we look forward to seeing you again! Sincerely, Henry Naber More 

Nashville, Tennessee
Level Contributor
494 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was an excellent and convenient location while visiting family in Austin. The property is intriguing, pleasant and contemporary. The modern décor in the lobby, rooms, and bar all reflected modern décor. Our room on the 14th floor was comfortable and spacious especially the bedding. I cannot give enough accolades to the staff and employees. The front desk greeted us... More 

Was this review helpful? Yes 1
Henry N, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Patty L, We are so glad we were able to make your birthday a special one. Lenaya and Rob are great assets to our team and will be commended on their outstanding service. We strive to make every individual guest feel valued and welcomed at our property. Thank you for staying with us and we hope to see you again... More 

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