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DoubleTree by Hilton Hotel Austin Northwest Arboretum

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8901 Business Park Drive, Austin, TX 78759 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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18 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This DoubleTree is an obvious remodel of an older facility, but only the building and floor plan feel dated in this hotel. The remodel was done well enough that the decorations and furniture fit the retro layout. Parking is spacious and easily accessible. The lobby creates a welcoming entrance for an affordable and luxurious stay. The two upgrades the hotel... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Henry N, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Brian S. Thank you for taking the time to write a review on TripAdivisor on your recent stay with us. We are proud of our renovation and appreciate your kind words on it. I will look inot your two concerns that you mentioned. We look forward to seeing you on your next trip. Sincerely Henry Naber More 

Texas
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 1 week ago

We thought we were going to be staying in a new Doubletree, and our hearts sank when we finally found it and saw that there was an old Holiday Inn sign covered in plastic. The hotel has been "sort of" renovated, at least cosmetically. What an odd collection of furniture! It looked like they went to IKEA on closeout. To... More 

Was this review helpful? Yes
Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

PC Sullivan, Thanks for taking the time to write a review on your recent stay with us. I am sorry that everything wasn't up to your expectation. When you get a chance could you call me to discuss your review.My direct number is 512 634 3206. Look forward to speaking with you. Sincerely Henry Naber More 

Round Rock, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Very courteous front desk. Great attention to detail, friendly and helpful. They gave me suggestions on restaurants open late around the area, they made sure I watched my favorite FIFA soccer match by ensuring the common room tv was tuned to my channel The room is clean and the hotel is very well decorated.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Emmanuel M Thanks for taking the time to write a review on your recent stay with us. We at the DoubleTree are huge fans of the World Champion USA Women soccer team. Way to go USA!!!! I will share your kind words that you expressed with the entire staff. We are looking forward to seeing you on your next stay... More 

Houston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was wonderful. I do not usually like Double Trees but was pleasantly surprised! This was a lovely place with a great staff. I was most happy here. It was great to stay at a place that was welcoming and where the people were helpful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Rebecca, G. Thanks for taking the time to write a review on your recent stay with us. We hope your experience will bring you back to DoubleTree for years to come. Our friendly staff will ensure each stay is more memorable than the last. We look forward to you making DoubleTree your preferred hotel whenever traveling to Austin. Sincerely Henry... More 

Huntsville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed there 3 nights on a trip moving my son to the area. This property has recently been renovated and it seems to be 90% complete. (the pool was closed for renovation and some other minor things still in the works) The facility is really nice! The staff was helpful, friendly and accommodating. The bartender gave us tips on places... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Manfred N W, Thanks for taking the time to write a review on your recent stay with us. Thanks for all your positive comments!!!! I will share them with the staff. Henry Naber General Manager More 

Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hilton did a very nice job renovating this hotel. The lobby is very fresh and feels like it is part of the Austin culture. The beds were extremely comfortable, the hotel was very quiet and the staff was very positive and cheery. The only negatives I can mention would be the location which is a little tricky to get to... More 

Was this review helpful? Yes 1
Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Rja_Austin_1964, Thanks for taking the time to write a review on your recent stay with us. It was nice to see that you enjoyed your stay with us. If you won't mind giving me a call on my direct line 512 643 3206 I would like to find out which room you were in so that I can take care... More 

Bozeman, Montana
2 of 5 stars Reviewed 4 weeks ago

Had reserved a mini-suite, but when we arrived the suite was not available. The manager said it was not their fault because the guest staying in the room before we arrived decided to extend their stay. A positive about our stay was that most of the people in the property were very friendly and helpful, particularly in the restaurant.

Was this review helpful? Yes
Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Thank you for choosing to stay with us at the DoubleTree by Hilton Northwest Arboretum. We appreciate your valuable feedback and pride ourselves on Making It Right. Along with our sincere apology, we should have offered you a future complimentary upgrade or alternative solution. Please don’t hesitate to contact me directly 512 643 3206 to discuss in further detail. Thank... More 

.
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Aircondition in the Hotel is very loud and while it was on and provided cold air, it did not allow any of my family member to sleep with louder noise. Internet is very slow upto a point that we could not use search engine like Google to get to know near by attractions and maps locations

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Thank you for you feedback regarding your recent stay. I understand how the issues you encountered negatively affected your stay, and on behalf of the entire hotel, I apologize. Every item you listed will be addressed with the appropriate department. We would appreciate another opportunity to re-gain your trust should your travels bring you back to Austin, TX. Thank you... More 

Nassau, Bahamas
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have to admit that my review is clouded by the phenomenal cookies they hand out so freely (fair warning: the price goes up considerably when you get them with ice cream and chocolate sauce at the bar). It's not everyday you recommend a hotel where the lady at the front desk shakes her head and says, "The ways in... More 

Was this review helpful? Yes 1
Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear usherMocha, Thank you so much for your recommendation and feedback. I am happy to hear we exceeded your expectations and set the bar high. Yes, the cookies are available all day every day and are delicious! I want to thank you for recognizing Amanda, one of our outstanding guest focused associates. Again, thank you and we look forward to... More 

Rochester, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Facility was in a newly adjusting change to being a Double Tree ( still in some transition). Overall it was a great place for business activity , although location was rather isolated from any other activities.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Melodie T, Thank you for choosing to stay with us for your first traveling business trip. We understand that choice of hotels is so important during travel and we are happy we met your expectations. We look forward to hosting you again soon. Thank you for your business! Larry G. More 

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