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DoubleTree by Hilton Hotel Austin Northwest Arboretum

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8901 Business Park Drive, Austin, TX 78759 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
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2X HHonors Points
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1 room 1 adult
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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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95 Reviews from our TripAdvisor Community

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Cedar Rapids, Iowa
Level Contributor
149 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is remodeled. The lobby and rooms look great. Then you want to plug in your phone and your tablet and your iPod and your bluetooth headphones....and the outlets suck. The location and quality show the age of the hotel. There's nowhere to plug your phone in by your bed. I travel every week, and I need to be... More 

Helpful?
Thank TaurusMom
New Braunfels, Texas, United States
Level Contributor
52 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed at the hotel as part of a conference (the meetings were off-site, we only stayed at the hotel). The staff were fine at both check-in and check-out, and lived up to the Doubletree brand (recognizing HHonors status and the famous cookie at check-in). The room was fine but nothing special. The pillows were puffed up, and when it... More 

Helpful?
Thank Jon Z
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Jon Z, Thank you for your feedback from your recent stay with us. I wanted to let you know that thanks to your feedback, we are currently looking into our pillows to make sure that they are the best quality for our guests. I am so sorry that the hotel did not provide exactly what you were looking for during... More 

Spring, Texas
1 review
2 of 5 stars Reviewed 4 days ago NEW

The absolute WORST customer service I have experienced at a hotel chain. I dealt with an extremely rude local customer service representative and then was connected via phone to a customer service specialist who was only marginally less rude. The customer service alone was enough to make me switch hotels for all future business trips and to call my corporate... More 

Helpful?
Thank uofhaxo
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

uofhaxo, I am so sorry to hear that you had such a poor experience with the customer service staff. I would love to speak with you directly about the inconveniences you experienced so that I can get this resolved for the future. Please contact me directly at your earliest convenience at 512-634-3247. I look forward to speaking with you, More 

sbf1987
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel which is slightly out of the main area. There was some difficulty getting rooms in the hotel downtown but this is an excellent place to stay. Hotel also has areas to have business meetings. Very spacious. Recommended!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank sbf1987
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

sbf1987, Thank you for the great review! We are so pleased that you enjoyed your stay with us and we look forward to seeing you in the future! More 

Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was great for a small business conference. The rooms and beds were very comfortable and clean. The restaurant provided great food. The only drawback was the access to the hotel. It is a bit convoluted for out of town visitors not familiar with the twists and turns needed to access.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Liza K
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Liza K, Thank you for your great feedback from your recent stay! I am so happy that our team was able to provide great service and the rooms were comfortable for you. We hope to see you again in the future! More 

Houston, Texas
Level Contributor
104 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Pros: polite, efficient staff; modern, visually pleasing decor; nice, vast bar area; comfortable beds; spacious rooms. Cons: a fair distance from popular sites, except the arboretum; relatively low water pressure; one of two mornings had lukewarm shower at 7:20 a.m.; bar service lacks at the tables and areas around but is good at the bar itself. I'd definitely stay again.

Helpful?
Thank GK7
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

GK7, Thank you so much for the great review! I am so happy to hear that you will be coming back to visit us again. I also wanted to let you know that I have forwarded your comments about the lack of hot water to our Engineering team and they are working diligently to make sure you have hot water... More 

Denver, Colorado
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

If you like great service, a comfortable bed and a trendy hotel, the DoubleTree Austin Northwest is the place for you. The front desk staff are the best of the best. All three faces were happy and inviting, immediately making you feel at home and comfortable. A special shout out to Holly. She was amazing! Next I was greeted by... More 

Helpful?
Thank Jeremy E
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Jeremy E, We really love reviews like yours! The staff is overwhelmed by the wonderful comments and wanted to make sure that I thanked you for them! It truly is a great motivation for the staff to continue to improve in our efforts to deliver excellent service to our guests. We look forward to seeing you again! More 

Missouri City, Texas
2 reviews
4 of 5 stars Reviewed 1 week ago

I'm not a review girl although I read them religiously! I had to write one about my experience at the Doubletree. Recently booked this hotel through the 3rd party vendor I typically use. When I arrived, the manager, Kelly stated they didn't see my reservation and were booked solid for the weekend. I instantly panicked because we were there for... More 

Helpful?
Thank Leticia A
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Leticia A, What a fantastic review! Thank you so much for taking the time to show your appreciation for the staff. They really do take a genuine interest in our guests and I'll be sure to pass along your praises. We are looking forward to you coming back to visit in June! See you then! More 

Greencastle, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The first room that I was assigned was used and not cleaned. The second room's door would not lock. After reporting this issue twice, the door locked. In the meantime, while I was at a meeting my belongings were left unsecured and I had to enter an open room. The front desk, the second reporting, was extremely helpful and resolved... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tammy B
Cristina R, Director of Operartions at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Tammy B, Thank you for your feedback from your recent stay. I am so sorry to hear that you had so many issues with your room(s) as well as the room service. Our priority is making sure that all of our guests are completely happy with their stay and I am so sorry that we missed the mark with you.... More 

San Antonio, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great Staff, Cool Hotel, Stayed there this weekend, the staff Christina and Kelly and the rest were great. Had a few small issues and they took care of each one and were great about it. Going back this week on Music Business and it's a great place, good rate, good vibe and great staff.

Helpful?
1 Thank Chris L
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Chris L, It was so nice to be able to personally take care of you during your stay with us. I am so happy that you enjoyed everything about the hotel, especially the staff. We can't wait to see you again! More 

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