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DoubleTree by Hilton Hotel Austin Northwest Arboretum

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8901 Business Park Drive, Austin, TX 78759 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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12 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bozeman, Montana
1 review
2 of 5 stars Reviewed yesterday NEW

Had reserved a mini-suite, but when we arrived the suite was not available. The manager said it was not their fault because the guest staying in the room before we arrived decided to extend their stay. A positive about our stay was that most of the people in the property were very friendly and helpful, particularly in the restaurant.

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1 review
1 of 5 stars Reviewed 2 days ago NEW

Aircondition in the Hotel is very loud and while it was on and provided cold air, it did not allow any of my family member to sleep with louder noise. Internet is very slow upto a point that we could not use search engine like Google to get to know near by attractions and maps locations

Review collected in partnership with DoubleTree by Hilton

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Nassau, Bahamas
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have to admit that my review is clouded by the phenomenal cookies they hand out so freely (fair warning: the price goes up considerably when you get them with ice cream and chocolate sauce at the bar). It's not everyday you recommend a hotel where the lady at the front desk shakes her head and says, "The ways in... More 

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Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear usherMocha, Thank you so much for your recommendation and feedback. I am happy to hear we exceeded your expectations and set the bar high. Yes, the cookies are available all day every day and are delicious! I want to thank you for recognizing Amanda, one of our outstanding guest focused associates. Again, thank you and we look forward to... More 

Rochester, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Facility was in a newly adjusting change to being a Double Tree ( still in some transition). Overall it was a great place for business activity , although location was rather isolated from any other activities.

Review collected in partnership with DoubleTree by Hilton

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Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Melodie T, Thank you for choosing to stay with us for your first traveling business trip. We understand that choice of hotels is so important during travel and we are happy we met your expectations. We look forward to hosting you again soon. Thank you for your business! Larry G. More 

San Angelo, TX
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I was looking forward to staying at a newly remodeled hotel. As a Hilton Honors member I have gotten spoiled to being greeted and offered cold bottles of water upon arrival and this did not happen. Everyone I encountered was very friendly but when I checked in my room type was wrong. My reservation was for a large king room... More 

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Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear khrd, Thank you for you feedback regarding your recent stay. I appreciate you recognizing our courteous staff and our clean, newly renovated hotel. I understand how the issues you encountered negatively affected your stay, and on behalf of the entire hotel, I apologize. Every item you listed will be addressed with the appropriate person/department. We would appreciate another opportunity... More 

Castle Rock, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Entering this property immediately strikes you as "not the usual DoubleTree". The architecture immediately apparent as unique. Created a fun first walk around. The rooms are nice enough with the usual amenities. The hotel had recently reopened from a remodel as a result of an acquisition from another hotel brand, and it worked well: Looks contemporary, but with cues of... More 

Review collected in partnership with DoubleTree by Hilton

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Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear John P, Thank you for the 5 star rating and feedback. I would agree, "Interesting Remodel, Excellent Results". The design screams Austin from the moment you step in the door, while our fantastic staff offers nothing short of the DoubleTree globally renowned guest service. We look forward to hosting you again soon. Thank you, Larry G. More 

Ojai, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel is not up to Hilton standards--by a long shot. The air conditioning fan in the room was noisy. Breakfast was late. And the food was not all that great. Coffee was decent. But the pancakes at McDonald's are better. We weren't credited with our Hilton Honors points for the nights we stayed. And the manager seemed indifferent. I... More 

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Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Next_Space_Tourist, Thank you for you post and feedback. I understand that we failed to meet your expectations on many different levels and on behalf of the entire hotel, I apologize for the negative experience. All of your comments are important to us and will be addressed. Thank you for your business! Larry G. More 

Humble, United States
1 review
4 of 5 stars Reviewed 1 week ago

The swimming pool was not working and I was very disappointed. Please inform guest before booking that the ammenities are not working. I went for a relaxing weekend and part of my relazation was the pool.

Review collected in partnership with DoubleTree by Hilton

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Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Brenda P, Thank you for your post and recent stay. The swimming pool is one of our many great amenities and completely understand your disappointment not being able to use it during your stay. On behalf of the entire hotel, I apologize this negatively affected your stay. We hope to re-gain your trust should your travels bring you back... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

This is the first time staying at this hotel, and I have to say that not only was the hotel very beautiful, but all of the staff that I came across (working or leaving for the day) were very friendly and helpful. I had 2 employees that were leaving tell me hello and asked how I was doing! Great customer... More 

Review collected in partnership with DoubleTree by Hilton

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Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear 392crystalw, Thank you for your post and 5 star rating for our "Beautiful Hotel". I also want to thank you for recognizing our friendly, helpful and customer focused staff. It is always our goal to provide the very best experience and I am happy to hear we exceeded your expectations. We look forward to hosting you again. Thank you,... More 

Dallas, Texas
Level Contributor
270 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 1 week ago

Formerly a Holiday Inn Express, the new Doubletree is very newly redone. ANd, the price was right--$55 plus points. You can still faintly smell the new paint when you walk through the common areas. The room was very modern, clean and all around new. Breakfast was standard fare. The biggest issue with this hotel is how difficult it is to... More 

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Larry G, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear AVGTXN, Thank you for your post and feedback. I am happy to hear we met your expectations and that you enjoyed your stay. We will be offering shuttle service within a 4 mile radius the first week of July. We hope to host you again soon should your travels bring you back to the Arboretum area. Thank you for... More 

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