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Embassy Suites by Hilton Austin - Downtown/Town Lake

#49 of 190 Hotels in Austin
Certificate of Excellence
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300 South Congress Avenue, Austin, TX 78704
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Embassy Suites by Hilton Austin - Downtown/Town Lake
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557 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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5 of 5 stars Reviewed yesterday NEW

I stayed at the Embassy based on other reviews. It is at a good location, walking distance from 6th Street and other eccentric stores and restaurants. The hot tub and pool was nice. The complimentary breakfast and evening reception was great!

Review collected in partnership with Embassy Suites Hotels

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Killeen, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

This is the worst hotel experience of my life. The staff is rude, uncaring, and do not think you will get a room at 3pm. They will make you wait and keep coming back to check. The manager is also a rude person and blamed the customers before us as why they are late. The bartender will only pay attention... More 

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1 of 5 stars Reviewed 5 days ago NEW

The only 2 good things about the trip was that we were able to check in early& I was refunded a little bit of my money. So we got there and the room wasn't right we reserved a 2 queens and received 1 king and they didn't notify me that it was changed the front desk said it was a... More 

Was this review helpful? Yes 1
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Dear Williamsv88, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest... More 

Dallas, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Awesome hotel, in a very good location!! Close to the bats, and other attractions! Within walking distance to 6th St. Great staff and rooms!!!!! Awesome location. Great food and drink!!Will stay here again! Love this place!

Review collected in partnership with Embassy Suites Hotels

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houston
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Years ago I stayed here and was not that impressed. Well, they have updated and cleaned...and I recommend it highly for service, rooms and definitely the location. You can walk to town lake...or the bat bridge

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Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Over all I like the hotel, the front office staff not so much. The schuttle service great! The continental breakfast and the chef are awsome! The Evening continental service is great! Again over all I like my stay my only disappointment was the check in staff, feel like the can be more welcoming! Despite all that I probably will stay... More 

Review collected in partnership with Embassy Suites Hotels

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Atlanta, Georgia
Level Contributor
104 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

The Good - This is a well-kept Embassy. The décor is clean and modern. the public areas are kept in good shape. The suites are as you expect for an Embassy, sitting room (new furnishings, or so it seemed) and a separate sleeping area. The space was large and the bed was comfortable. The bathroom had plenty of storage. The... More 

Was this review helpful? Yes 1
Champlin, United States
1 review
5 of 5 stars Reviewed 1 week ago

I would recommend this hotel to anyone. We stayed 4 nights for a Nationals Taekwondo tourney. Embassy provided us an awesome suite, access to a quality fitness center for quick weight loss, a breakfast that actually provided food options. (eggs prepared any way with all the trimmings, yogurt, oatmeal etc.) Plus to have the "mangers special" happy hour for two... More 

Review collected in partnership with Embassy Suites Hotels

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Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Enjoyed my stay at the Embassy Suites Austin Downtown. Spacious rooms, clean rooms, delicious breakfast, and a great happy hour! Hotel is walking distance to the convention center. The kids enjoyed the pool. Self parking was a bit of a drag, but the hotel does offer valet.

Review collected in partnership with Embassy Suites Hotels

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dayton
1 review
2 of 5 stars Reviewed 2 weeks ago

Great Staff, location is not bad - could have gone across the bridge and had a better room, cleaner hotel and outdoor pool for less money. The free breakfast and evening drinks are not worth the price if you want a nice room.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Dear Christine S, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us... More 

Hotel Review Summarization

What travelers say

  • Happy Hour(18)
  • Very nice(9)
  • Free breakfast(6)
  • Great location(5)
Questions? Get answers from hotel staff and past guests. Ask a question

152 photos of this hotel

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Hotel & grounds (27)
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Dining (14)
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