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All 187 Austin hotels

Embassy Suites Austin - Downtown/Town Lake Austin Texas

3.5 of 5 Hotel   |   300 South Congress Avenue, Austin, TX 78704 (South Austin)
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Ranked #39 of 187 Hotels in Austin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Lisa B Katy, Texas, United States
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434 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Katy, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent New Years 2013 at this Embassy Suit near downtown Austin. Our 2 teenagers converted the living room in the one bedroom suite to their space. Quiet and comfy. It was raining, the kids walked to Auditorium Shores and we were able to see the fireworks from our huge window. Great Happy Hour and breakfast. Will do again!

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Glenwood Springs
Top Contributor
121 reviews 121 reviews
48 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I'm my opinion the hotels strong points are the restaurant, Front desk staff, Remodeled interior, great location and last but not least the cool guy cooking breakfast. I stay at a lot of Embassy's with over 200 stays at 60 different Embassy's and the only real negative was the parking. There is plenty parking just have to park in a... More 

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Seattle, Washington
1 review
3 of 5 stars Reviewed 1 week ago

Stayed in early Nov for a business trip. Matthew and Marco made me feel welcome at check in and Matt brought water up to my room after I forgot it on the counter without me asking. The food we had for dinner was expensive, overcooked and bad quality, but breakfast was ok, beware of the parking 20$ for self parking... More 

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Oklahoma City, Oklahoma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This was my first stay at Embassy for business. I was there for a total of 4 days and everything was great! Steven and everyone at the front desk was very welcoming and nice to us. The treats Steven sent up to the room were very nice surprises!! The night time bartenders that worked the regular hotel bar and the... More 

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LA CANADA
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I love the Embassy Suites master plan: 2 room suites, free full breakfast, generous manager's reception (booze) and open air atrium. I've stayed at more than a few over the past two decades. I have a family of 5 and this has always been one of the reasons I selected them. They are also fairly priced in most cities/locations. The... More 

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Oklahoma City, Oklahoma, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is my second trip to the Embassy in the last 6 months for business. Both occasions have been a very good experience and I would highly recommend others to this hotel. The breakfast was perfect. We had to stay for 3 days for a large seminar and wouldn't have made the longs days in class without the awesome breakfast.... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Upon check in there was no warm welcome felt. As soon as we walked in all three agents became busy all of a sudden. We waited patiently and finally we got checked in. The room itself was one of the smoking rooms because they said they were sold out of the non smoking. Fine. But our room smelled like heavy... More 

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JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review

Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll... More 

Des Moines, Iowa
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in in October of 2013 on two separate occasions and had a pretty good experience. The front desk staff were very friendly and even accommodated a room change when the wifi wasn't working well in one of the rooms. I did find a cockroach in my room on one of the stays but I'll chalk that up to... More 

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Sulphur, Louisiana
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is convenient to the convention center and State Capitol. Numerous restaurants within a two mile area. Staff was extremely helpful and the rooms are nice and quiet. There is shuttle service for guest which you may wish to use because parking in Downtown Austin is limited.

Review collected in partnership with Embassy Suites Hotels

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Lewisville, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel over the weekend for an event at the Frank Erwin Center, and I was definitely pleased at the service we received at this hotel. Although the building architecture is a bit dated, it looked as if there had been some renovations not too long ago. Everything was nice and clean. We took advantage of the... More 

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Additional Information about Embassy Suites Austin - Downtown/Town Lake Austin Texas

Address: 300 South Congress Avenue, Austin, TX 78704
Phone Number:
Location: United States > Texas > Austin > South Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Austin - Downtown/Town Lake Austin Texas 3.5*
Number of rooms: 262
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Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown
Hotel Style:
#25 Family Hotel in Austin
#32 Romantic Hotel in Austin
#33 Business Hotel in Austin

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