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Embassy Suites Austin - Downtown/Town Lake Austin Texas

#41 of 191 Hotels in Austin
Certificate of Excellence
3.5 of 5
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300 South Congress Avenue, Austin, TX 78704
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Breakfast, Pkg and WiFi!
Embassy Suites Austin - Downtown/Town Lake Austin Texas
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Ranked #41 of 191 Hotels in Austin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
HuntersDad Virginia
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489 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

I travel to Austin 4-5 times a year for the past 10+ years on business. It has gotten more and more expensive. I will say though that this ES is still reasonable - for Austin. Plus they include a free breakfast, very goo too, plus free happy hour drinks and snacks. It is centrally located for access to downtown or... More 

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Houston
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We thought the room was well appointed and both slept the best we had in a week or two. When I think of the Embassy I think of a couple free glasses of wine during the managers reception and a nice omelet for breakfast. They delivered on both. The atrium look and common area does look a little dated although... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 6 days ago NEW

Loved the room and its cleanliness. No complaints other than the rude staff at breakfast. The omelet cook snapped at several people and made a joke to his colleague about how the people he served weren't smart. Ruined a perfectly good stay here.

Was this review helpful? Yes 1
Plano, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

If you need to stay near downtown Austin, this is a great location. Rooms pleasant. Nice free breakfast. Clean and comfortable rooms. Staff always very nice and helpful. This is my "go to" hotel for business and personal trips to Austin.

Review collected in partnership with Embassy Suites Hotels

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Grand Prairie, United States
1 review
5 of 5 stars Reviewed 1 week ago

I thoroughly enjoyed my stay. All staff members were helpful and courteous. The room was great and I received a complimentary upgrade! The workout facility was perfect with water and towels that I was not afraid to use. The breakfast set up was perfect for any type of eating style. I will have to use them for family travel.

Review collected in partnership with Embassy Suites Hotels

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Prospect, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has excellent service but the hotel itself is dated. There is an old carpet smell throughout the building and the furniture in the rooms is in desperate need an upgrade. A fresh coat of paint and new carpet would make the hotel feel more alive.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Chicago, Illinois
Contributor
20 reviews 20 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

If you're looking for a lower cost alterative to downtown austin TX hotels and don't mind a long walk/short cab ride into town this place should work for you. Nothing fancy, but clean with very fast and courteous service.

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff was very accommodating and service minded. Bathrooms were updated and great shower. The fitness facility also had nice equipment. On the downside, the building appears to be aged and there was a musty smell in the atrium and an unidentifiable smell on the 5th floor and in the room.

Was this review helpful? Yes 1
Big Spring, Texas, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Front desk needs additional training in customer service. Not very friendly or helpful Rooms were nice and the wait staff at the complimentary breakfast worked very hard to keep the extremely busy area bussed and available.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Embassy Suites A, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review

Rebecca c, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Westfield, New Jersey
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice location - walking (a little long) distance to shops and restaurants on Congress. Quick drive to downtown and Texas. Plenty of room for our family of 4. Nice breakfast with lots of choices (they shut down right at the end time, so don't be late!). Parking doesn't come cheap ($20 self park, but with in and out privileges). Rooms... More 

Was this review helpful? Yes 1
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