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Embassy Suites Austin - Downtown/Town Lake Austin Texas

3.5 of 5
300 South Congress Avenue, Austin, TX 78704
Hotel amenities
Ranked #83 of 186 hotels in Austin
3.5 of 5 stars 106 Reviews
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106 reviews from our community

What travelers say about this hotel
  • Very clean(5)
  • Happy Hour(4)
  • Evening reception(4)
  • Little dated(3)
  • Parking garage(3)
  • Flat screen(3)
  • Room service(3)
Traveler rating
    18
    44
    24
    12
    8
Only show reviews for Family (24) | Couples (12) | Business (34)
Date Rating
AskDrReg
Texas
Senior Contributor
37 reviews
14 helpful votes
3 of 5 stars Reviewed February 14, 2012 NEW

I stayed here during a 3 day business trip because it was close to the location of my meeting. The property reviews stated it was well kept and had excellent staff. I cannot rave enough about the cleanliness of this property. In my travels, I've stayed at a lot of hotels and I have not found one as clean as... More

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steff486
McAllen, Texas
Senior Reviewer
6 reviews
4 helpful votes
5 of 5 stars Reviewed February 10, 2012 NEW
1
person found this review helpful

Stayed here a couple nights. Very satisfied with all aspects of hotel. The place has under gone renovations recently so the room was practically brand new. The location is great and you can't beat the free daily happy hour and full breakfast. I would definitely stay again. More

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Dallascouple50
Dallas suburbs
Contributor
11 reviews
17 helpful votes
4 of 5 stars Reviewed January 26, 2012
1
person found this review helpful

I wasn't expecting much because this was booked for me for this business trip. Even though they are going through a renovation, it was very comfortable and can not beat the location. Very personable bartender for the evening drink, a morning breakfest that was included was more than I could eat. The room has been updated and is a very... More

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Brokenlizzard
Glasgow, United Kingdom
Reviewer
5 reviews
4 of 5 stars Reviewed January 17, 2012

I traveled over from Scotland for the ACL festival this past September. Yes the rooms were a little old but as you can see from other reviews the hotel is being updated. The Suite was a great size 2 bedrooms and 2 baths . The maids were amazing and really looked after us. The rooms were clean ! The location... More

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Sharon S
Northbrook, Illinois
1 review
5 of 5 stars Reviewed January 12, 2012

Went on 5 day family vacation to Austin with our two twenty something kids. Hotel has two bedroom suites - perfect! It was hard to find a hotel downtown that would allow 4 adults in a room. room was recently renovated and was beautiful - very nicely appointed. Hotel is right on Lady Bird Lake and we took a nice... More

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Mark816
Edinburg, Texas
Reviewer
3 reviews
3 of 5 stars Reviewed January 9, 2012

Hotel is undergoing renovations, so that should be the biggest issue to be aware of. Location is fantastic! Asked about any issues at check in and was told that there would be no water from noon to 1:30pm and that they were experiencing occasional power outages during the day. Clerk gave me one of the newly renovated rooms. Wow! What... More

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Terri G
Cypress, Texas, United States
1 review
4 of 5 stars Reviewed January 2, 2012

traveled with FOUR children, plenty of room. yes, the hotel is a bit aged, but clean and friendly staff. parking around the corner in the garage wasn't convenient, but the location of this hotel is perfect. walking distance to awesome restaurants, too. i would def stay here again. More

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boyzn1
Peoria, Illinois
Senior Reviewer
7 reviews
1 of 5 stars Reviewed December 8, 2011

We had an awful experience at this hotel. The place is under construction and should be closed or knocked down. Our family with teens stay at Embassy Suite hotels 3 or 4 times a year. This was the dirtiest, oldest EB we've even seen. The parking deck is located next door, a bit of a hassle (especially since the elevator... More

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ScottfromLV
Nazareth, Pennsylvania
Contributor
11 reviews
11 helpful votes
4 of 5 stars Reviewed December 1, 2011

Stayed here for business 3 times, most recently November 2011. This is your usual Embassy Suites set up, with complimentary made to order breakfast and evening happy hour. In general my stays have been pleasant and the staff very helpful. The rooms while clean are aging a little bit. During my last stay, I did notice that the top two... More

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JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review
December 7, 2011

Dear ScottfromLV, You are correct; we are in the midst of our complete renovation! We have been working hard to get everything going in order to provide our guests with the best accommodations. We certainly appreciate your loyalty to the hotel and hope you come back to visit in the New Year to see the new look! Kind Regards, Jody... More

TexasDoc1
Midlothian, TX
Senior Reviewer
6 reviews
9 helpful votes
2 of 5 stars Reviewed November 22, 2011

Older Embassy Suites just south of Town Lake. Undergoing renovation (they warned us). They charge $13.00 a day for self-park in adjoining garage. Breakfast horrible (with hours old sausage). No silverware. Housekeeping knocked on door at 8:00 AM both days. When we complained the clerk said, "Most guests are businessmen and leave early." I was there on business and awakened... More

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JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review
December 7, 2011

Dear TexasDoc1, I am sorry to hear that you did not receive the quality of service we strive to achieve. Please let me know if there is anything I can do to make your next stay more enjoyable. Kind Regards, Jody Smith More

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Embassy Suites Austin - Downtown/Town Lake Austin Texas Also Known As

  • Austin Embassy Suites
  • Embassy Suite Austin Downtown
  • Embassy Suites Austin
Address: 300 South Congress Avenue, Austin, TX 78704

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Embassy Suites Austin - Downtown/Town Lake Austin Texas
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