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Embassy Suites by Hilton Austin - Central

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5901 North I-35, Austin, TX 78723
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Embassy Suites by Hilton Austin - Central
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Embassy Suites by Hilton Austin - Central
Embassy Suites by Hilton Austin - Central
Embassy Suites by Hilton Austin - Central
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660 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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  • German first
  • Portuguese first
  • Spanish first
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    (164)
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There are newer reviews for Embassy Suites by Hilton Austin - Central
See the most recent reviews
Fort Worth, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was beautiful. Accomadations were great. Staff and complimentery drinks were great. No complaints except the hotel overall stayed hot and humid...not good in Texas. But, I loved everything else about the hotel.

Review collected in partnership with Embassy Suites Hotels

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Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

This is obviously an older hotel in need of renovation. The carpet is musky smelling and the area around the hotel is not the best. The mattress on the bed was terrible and the rooms were secured by curtains from the outside which did not make my wife feel comfortable. On the positive side, the breakfast and the staff were... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and comments about our staff. The hotel changed ownership in last June and the new owner is in the design stage for the renovation. We hope you will consider staying with us in the future. Thank you, Jim... More 

Travelers are raving about these Austin hotels

Houston, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The Hotel was clean, friendly, and well maintained. It felt safe, comfortable, and fun. I loved being able to mingle with my co-workers/friends while on this trip at the reception that was after work. The breakfast is okay, but the omelette stand is worth the line! Overall, I would stay there again.

Review collected in partnership with Embassy Suites Hotels

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S. Williamsport
1 review
5 of 5 stars Reviewed 3 weeks ago

The Hilton Group always delivers a first class experience from the most comfortable beds to selective amenities. We always look first for a Hilton and Embassy Suites is the premiere offering of the group.

Review collected in partnership with Embassy Suites Hotels

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Oxford, Mississippi, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

A frequent Embassy Suites Guest this location was absolutely not up to their standards. The evening reception was beyond slow - it almost seemed deliberately so. The Biggest problem were the flies at breakfast - just sickening.

Review collected in partnership with Embassy Suites Hotels

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GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Pat, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our complimentary services for breakfast and the managers reception. We hope you will consider staying with us in the future. Thank you, Jim Reist, GM More 

Hereford, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is BEAUTIFUL! The staff is the most courteous staff I have ever encountered. ALL of the staff was excellent-housekeeping, room service, front desk, etc. The only complaint I have is that you have to pay for internet.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Nissa, Thank you for your comments about my staff. I am very proud of them and what they accomplish everyday. I really enjoy the opportunity to share comments like yours with them. Sincerely, Jim Reist More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Hotel may be dated but the customer service is outstanding. I am the GM of another brand and do not regret staying here. I will stay here again. Great amenities and room size. Hilton is a great brand and you can't go wrong. Highly recommend.

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Roy, Congratulations on the wedding and selling the car! I greatly appreciate your comments regarding my staff. They are the hotels greatest asset and your acknowledgement of them is greatly welcome! Sincerely, Jim Reist More 

Denver, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel provided me a bed and a shower. It is old and dated and the employees are not that attentive or caring. While the breakfast is "free" the food quality and choices I have seen better. I arrived to the managers reception 3 minutes late and I could not get a beverage. I was told to go purchase one... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Thank you for your review. We appreciate your feedback and we’re very sorry for the issues that you experienced with our staff and services during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Thank you, Jim Reist More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Shabby room furnishings, moldy odor in room, de-laminating bathroom door that stuck. Longest lines ever for complimentary happy hour (need more than one line with a full house). General lobby furnishings/decor extremely dated.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Thank you for your review. We appreciate your feedback and we’re very sorry for the issues that you experienced with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Thank you, Jim Reist More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We arrived very late 2 am for our stay. We were greeted with a smile and ask if we needed anything for the night, water, snacks, etc. We had a cool, quiet room. The breakfast was great with a great buffet with made to order eggs or omelets. Then that night had a great happy hour reception. Very sweet staff.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Kim, Thank you for taking the time to send your comments on about the hotel. It is wonderful for me to hear that my staff treated you and took care of you while you were here in Austin TX. I hope we get a chance to host you again soon! Jim Reist, GM More 

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