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Embassy Suites by Hilton Austin - Central

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5901 North I-35, Austin, TX 78723
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SAVE: Breakfast and WiFi
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1 room 1 guest
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Embassy Suites by Hilton Austin - Central
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677 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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    (164)
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There are newer reviews for Embassy Suites by Hilton Austin - Central
See the most recent reviews
Waterbury, Vermont
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have never written a review of this nature before and hope to never stay anywhere that would invoke such a response again. My experience at this hotel was simply abysmal to the degree that I would not stay again if I were offered payment to do. Please heed my warning; save yourself the trouble and stay anywhere else. My... More 

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

RhodesReavis- I apologize that we did not meet your expectations nor corrected the problems as you would have liked. I did talk to the agent who handled the credit to attempt a guest satisfaction gesture. She was under the assumption that her gesture was appreciated, and was quite shocked to hear that for you it was the opposite. I apologize... More 

Tucson
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I love Embassy Suites, made to order breakfasts, roomy suites and the managers reception a few of the things I love about Embassy Suites. This hotel was convenient off I 35 which we needed,however upon entering the room it smelled very musty, I called to have the room sprayed with fabreeze which they did but it didn't help, yuck! Tried... More 

Was this review helpful? Yes 1
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Gina, I wanted to take a minute to apologize for the musty smell and service from the F&B departments. The waiter and cook you mentioned are no longer at the hotel for obvious reasons. I hope you will give us a chance and are willing to return. Please let me know! Sincerely, Jim Reist More 

wharton, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

The usual, rooms not ready, one elevator out of service, flies in the meeting room and atrium. Air conditioning in the meeting room not keeping up. The security door on the side going to the parking lot does not lock. At least they are consistent, the place is like this every month I have to stay there.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Gary, I am sorry you do not enjoy staying at this property. I know the majority of your group is very satisfied as they continue to want to stay at this property. I am available to discuss the issues with you. I know the issue of having the rooms ready for the group before noon is something that is wanted,... More 

Mobile, Alabama
Level Contributor
5 reviews
3 of 5 stars Reviewed 2 weeks ago

Hotel is in need of a major facelift. Old and dated. Staff is excellent, breakfast and afternoon snacks and drinks are good. Rooms are clean but need upgrades. Tv's have issues with HD channels. Plenty of parking but be aware the area around the hotel is run down. Had to keep the a/c set on 62 to keep the room... More 

Was this review helpful? Yes
Houston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff and accommodations were great. Loved the breakfast and evening reception. The room was clean and neat. I found the location was excellent as well. I felt I was centrally located to everything. I would definitely stay here again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Shiner, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My family totally enjoyed our stay at Embassy Suites. The staff and service were excellent. The lobby was beautiful and so clean. The live fish ponds was an added attraction. We also liked the idea of an indoor swimming pool...very nice. The complementary breakfast was excellent, both quality and service.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Valley Mills, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Room was clean and fresh, check-in was a breeze. Manager's reception with complimentary drinks was a great way to unwind from the four hour meeting I had to attend. Location is centrally located in Austin so getting around is easy.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Steve, I just wanted to thank you for taking the time to review the hotel and I am glad you got a chance to unwind after you long meeting. I hope to have you return soon! Sincerely, Jim Reist, GM More 

Fort Worth, Texas
Level Contributor
263 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was here for a few days earlier in July, and I have a lot of trouble recommending this to people. Maybe 10-15 years ago, this would've been a newer hotel on the outskirts of Austin and would've been more appealing, but it's essentially in the ghetto at this point. Furthermore, as this is where I-35 and US 290 meet... More 

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear R W, Thank you for taking the time to write about your experience and thank you for commenting nicely about my staff. The hotel has recently been purchased and I'm excited that the new owners are now in the process of designing a new renovation for the hotel. The new company has already shown their commitment by fixing what... More 

2 reviews
2 of 5 stars Reviewed 4 weeks ago

Overall I liked my stay to a point. Non handicap cars were parked in handicap spots with no handicap placards or plates. So I had to park my van with a ramp in a double slot. Someone left a nasty note complaining I double parked and smashed my side mirror.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Patrick V, I am very sorry that criminal mischief occurred and your vehicle was damaged. I know the incident report was filed at the hotel and I hope it helps you in pursuing a claim with your insurance company. I would be happy to help if you need any further assistance. Sincerely, Jim Reist, GM More 

Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

We only stay for one nigh. The room look old and the pillows were very uncomfortable, the room smell moldy. The neighborhood doesn't look safe. I stay at other embassy suites and this one is the worst. Not what I expected.

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Grilaz, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard... More 

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