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Embassy Suites by Hilton Austin - Central

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5901 North I-35, Austin, TX 78723
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Embassy Suites by Hilton Austin - Central
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634 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canton, Mississippi
Top Contributor
78 reviews 78 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were through Austin for one night. This hotel is older but still pretty. The lobby floor is open all the way up with streams and Koi ponds with bridges and trees in it. Our children thought it was fabulous. We were here on a Sunday night so the snacks in the lobby were only popcorn and chips with salsa... More 

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Richmond, Virginia, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We traveled to Austin from Virginia for a wedding in April 2015. We wanted to stay downtown, but the hotels downtown were twice as expensive. This one was 10-15 minute drive (warning, the traffic situation is a little scary) away from downtown Austin. Very manageable, especially with a rental car. Room was spacious, comfortable, and quiet. Enjoyed the free breakfast... More 

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Alameda, California
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I would rate this more on the Good side. We had a decent experience and service was good for us. Stayed three nights. Room was a little dated, but not badly. The TV's didn't respond that well. Currently I rate hotels on noise and our room on the 7th was quiet and we slept well so big plus. Bathroom was... More 

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1 review
3 of 5 stars Reviewed 5 days ago NEW

The hot tub was the reason we chose this hotel since my husband is disabled. It did not work for all 3 days of our stay. Nor did one of the elevators, or the TV remote and 3 light bulbs were burned out in the room. They were out of coffee and oatmeal during breakfast on Saturday, but the bed... More 

Review collected in partnership with Embassy Suites Hotels

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Wharton, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

So once again this month I check in and after going all the way to the 10th floor, my keys don't work. BTW the internet doesn't get up to the 10th floor. Flies in the atrium and in the meeting room, this happens on a monthly basis. Sketchy part of town, no one in my group goes out after dark

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Travelers are raving about these Austin hotels

West Palm Beach, Florida
2 reviews
3 of 5 stars Reviewed 1 week ago

I stayed here for work, which unfortunately was at the same time as a motocross event and there were very few hotels still available. Hotel itself is cool- not what you would expect from the outside. I arrived late after a flight delay and there were only smoking rooms available. Desk attendant offered to escort me to another hotel or... More 

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new york, United States
1 review
1 of 5 stars Reviewed 1 week ago

This hotel is a giant motel 6 The hotel is run down and need major renovation . Rooms are old and dingy. Breakfast are old ,sad. neglected.This hotel is not Embassy Suites standard and they should not charge a rate like that.

Review collected in partnership with Embassy Suites Hotels

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GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Phillip B, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us... More 

Grapevine, United States
1 review
2 of 5 stars Reviewed 1 week ago

The fridge had frost all over and was leaking. There was no blanket or pillow for the extra bed and the supplies were limited.. only 2 bar of soaps. We used the bath towels to dry up the water leak, called the front desk and supply room to get more towels but no answer.

Review collected in partnership with Embassy Suites Hotels

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GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Majid K, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our... More 

Denison, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

As a high school coach and director, I have to make travel arrangements for large groups many months in advance for our competitions. I need a hotel that is willing to accommodate changes to reservations. Embassy Suites Central in Austin has one of the most professional staffs with which I have worked. They handled multiple school groups efficiently during check-in... More 

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Melbourne, Fl, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Beautiful Hotel with outstanding lobby. Night reception and breakfast were both excellent. Suite was beautiful. Staff was helpful and friendly. Room and lobby were clean. Parking was sufficient and safe. Definitely stay here again.

Review collected in partnership with Embassy Suites Hotels

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