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Embassy Suites by Hilton Austin - Central

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5901 North I-35, Austin, TX 78723
1 room 1 adult
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Embassy Suites by Hilton Austin - Central
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776 Reviews from our TripAdvisor Community

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San Antonio, Texas
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

This hotel was once great, but it's now in die need of a renovation. When I went to check out the view on my room I was shocked to find moldy sheer curtains - gross! No wonder my allergies go wild when I'm here.

Helpful?
Thank StephiPoo
Waco TX, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I enjoyed my stay with our State Office Staff. We were able to visit and keep in touch. The hotel was clean and rooms quiet. I love the private bedroom. Quick check in and check out. They even offered to help me find a Kolache Store for our breakfast meeting.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kim D
San Antonio, United States
5 of 5 stars Reviewed yesterday NEW

I stayed at Embassy Suites for two weeks and did not have any grievances at all. I like that it is quiet so you may work and chill in your room on your own. When you need something, the front desk will gladly help. The breakfast is AMAZING and the bartenders for the evening reception are so nice. I can't... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Victoria L
Austin, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Front desk service was exceptional. Tim and Michael helped me with my computer problems and ensured I had a room for early check-in. Ricardo and Maro alway provide safe and courteous transport to my locations. Jessie & Ben make sure I have my drink of choice when I walk in the bar. LaToya (sales manager) left me a special note,... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Darlene M
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Darlene M. Thank you for taking the time to notice my employees by name. I'm glad that Tim and Michael were able to help you with your computer problems, I'll be sure to ask them to help me with mine! People feel really special when recognized by name in such a positive manner like yours. Thank you for also recognizing... More 

Austin, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

A team from St. Francis School visited this Embassy Suites to attend the annual Texas Alliance of Accredited Private Schools Conference. The sales manager, Viveca, was outstanding. Everyone at the hotel was so friendly, kind, and helpful. The level of service was so refreshing, especially after long work days. We will certainly be visiting again soon and plan on having... More 

Helpful?
Thank Tiffany J
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Tiffany, I am very glad that you and your team enjoyed your stay here at the hotel and that Viveca really took care of you. It was a joy to have you hear with us and we wish your team and your school good luck throughout the year! Sincerely, JIm Reist, GM More 

Plano, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

I stayed here because my friends stayed here. It was a good value and location right off the highway was convenient. Staff was very helpful and the made to order breakfast was a highlight. I would stay here again if in the area

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Derrick B
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Derrick, I am very happy that your friends brought you along to our hotel and you enjoyed your stay in Austin. Thank you for recognizing my staff and our breakfast! Sincerely, Jim Reist, GM More 

Allen, Texas
1 review
1 of 5 stars Reviewed 1 week ago

I think the staff is great the guy in the gift shop has got to go rude rude his kids were sleeping on the shelves he charges too much and should get a baby sitter and not friendly. The rooms smell like mold very dirty we saw maids sitting in a room with their feet up doing nothing the toilet... More 

Helpful?
Thank Patti Dickinson J
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Patti, I am sorry that your stay was not enjoyable but I do appreciate the additional comment that our staff is great. I will discuss the situation with the vendor in the gift shop and suggest to him to have a more professional way to conduct his business. He does rent the gift shop location from me but I... More 

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Slidell, Louisiana
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

We stayed here for a few nights during the summer, and I would return. The hotel is easy to access, by the interstate, and yet our rooms were very quiet. Breakfasts were generous and delicious, and we also had a meal at a restaurant just across the street, which was very convenient after a long day. Shout out to the... More 

Helpful?
Thank bwbradley
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear bwbradley, I am glad you enjoyed your stay in Austin TX and that my staff were able to make some recommendations to you for activities while in the city. Thank you for your comments about the rooms and the breakfast! Sincerely, Jim Reist, GM More 

Detroit, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is beautiful. The inside decor and ambience is beautiful. The staff were great. Room service excellent. Rooms were very comfortable. Will stay again. It really felt like a home. The water fall set up with fish, the trees, the breakfast area, swimming pool/hot tub everything was excellent.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ganesh K
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Ganesh K, I really appreciate your review and talking about the staff, décor, and room service. I look forward to your return to the hotel! Hospitably yours, Jim Reist, GM More 

Austin, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall experience at the Embassy Suites was average. My colleague and I were expecting a new facility but this one was much older. The interior of the hotel was nice. Each room had a balcony view of a pond, meeting areas and restaurants. The TV's in the room were older (No HD) with remote controls that did not function properly.... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marcus G
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Marcus G, I am extremely sorry about the discomfort you had at our hotel and the allergic reaction you had to the sheets. We do use the Proctor and Gamble business products of Downey softener, Clorox Bleach, and Tide detergent. I would be very interested in hearing which of these products you are allergic to as this is the... More 

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