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Embassy Suites Hotel Austin Central

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5901 North I-35, Austin, TX 78723
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Embassy Suites Hotel Austin Central
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Embassy Suites Hotel Austin Central
Embassy Suites Hotel Austin Central
Embassy Suites Hotel Austin Central
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577 reviews from our community

Traveler rating
    205
    176
    97
    66
    33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Muskego, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

The staff is extremely helpful and accommodating. The hotel as a whole and my room was always clean. I was in town for SXSW and they made the experience even more enjoyable. I would definitely stay here again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review

John, Please accept my thanks for your review. My staff works hard to keep an older property maintained and your kind words are ones I will share with my staff. I hope SXSW was everything you had hoped it would be and you return to Austin to enjoy yourself again. Hospitably yours, Jim Reist, GM More 

1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

Dirty. Yellow stain on sheets. Mildew in the shower. The sofa bed mattress is essentially a pile of springs with a cover on it. Even the kids said it was uncomfortable. The indoor palm trees are gray from layers of dust. This hotel is an embarrasment to the brand!

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San Antonio, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel is a dated and needs to be brought up to date with decor. The food was not bad for hotel food, but needs more variety for people with sensitive diets. The front staff seemed a little put out when I had to check out early and asked me to come down in the morning instead of allowing me... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review

Felicia, Thank you for taking the time to write a review. I appreciate your response as it is critical when asking for upgrades to the property to have good guest feedback. I will also share your comments with my front desk team to emphasize how to respond to each and every guest comment in a positive and enthusiastic manner. Sincerely,... More 

Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Serious mold issues. Changed rooms 3x's in 1 night due to the filth and musty smell. Was so bad it was difficult to breathe. Had to call Hilton Honors to move to another hotel. Susan G A+ for handling

Was this review helpful? Yes 1
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review

Dear N B, Thank you for sharing feedback on your recent stay at our hotel. We apologize for the unpleasant smell you encountered, as we strive to provide quality accommodations for each of our guests. I have shared your feedback with our housekeeping team, and we are actively taking steps to make it right. I appreciate your acknowledging my Director... More 

1 review
2 of 5 stars Reviewed 1 week ago

Old dingy hotel that has a musty and smoky smell. Needs to be seriously refurbished and retrain staff. Not very helpful staff. The rooms were still from the 80's. Fridge needed to be cleaned out. Missing a remote for a tv. Bathroom door handle broken. 2 hangars in the closet.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review

Thank you for taking the time to review the hotel. I apologize that we did not meet your expectations and my staff was not helpful to you. I will share your review with our staff so that they also receive your feedback and can strive to improve. Sincerely, Jim Reist More 

Cleveland, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

The hotel is dirty and very dated, house keeping is really bad. I stayed with my daughter and granddaughter who is 4 months old. I was setting on the couch and just happened to see a bug it was about 3" long it was in the floor by the fridge it went up the wall and fell on the table... More 

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GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review

Dear Sue M, I sincerely apologize for the unfortunate experience you had during your stay. I appreciate your speed in bringing this issue to me. Your actions allowed me to make it right by following up with our pest control company, ensuring that you and future guests are taken care of. If I can assist you further, certainly let me... More 

Mesquite, United States
1 review
5 of 5 stars Reviewed 1 week ago

I stay at Hilton establishments all the time but the Embassy is by far the best accommodating. Many hotels have a complimentary breakfast but it's usually something small and not very good. The Embassy goes above and beyond! If coming to Austin, the Central location is a great area to stay as you are close to downtown but not stuck... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review

Adrian, Thank you for taking the time to write your review. I will share your review with my breakfast staff as we all take great pleasure that we were able to make your stay with us enjoyable. Best wishes in future travels as well. Sincerely, Jim Reist, GM More 

ft. worth, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

value seemed good. good location, good room space and layout. Bar area very good service. ice vending area on fifth floor very dirty carpet, sticky floors, ten garbage bags open and overflowing onto tile floor within sight, cans overflowing and salt shaker and trays on soiled carpet and probably then put on someone elses tray. more emphasis on cleanliness needed.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review

Deborah, Thank you for taking the time to write your review and give us constructive feedback. We are going through a training cycle of a lot of new people in our housekeeping department and constructive feedback like yours is something I can really share and help my staff in understanding our guests concerns. Best wishes, Jim Reist, GM More 

Houston
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I read some of the mixed reviews on TA before booking and gave the Embassy the benefit of my doubt. Bad idea. Linda G sums things up nicely. I will only add that the ice maker on my floor dispensed ice with black flecks of mold and the basin as stained reddish-brown as if somebody with a bloody arm was... More 

Was this review helpful? Yes 1
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review

Dear Idontwant1Houston, Thank you for sharing feedback on your recent stay with us. We are glad you chose our hotel during your stay in the area, and we apologize for the problems you encountered with cleanliness. We have addressed these issues with our housekeepers and engineers. Thank you, Jim Reist, GM More 

Coppell, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I have to say this hotel has the friendliest staff in any other hotel chain. My family stayed 3 days and didn't have one problem. Thanks to Kriss at the front desk and Ramon the day manager, they are awesome. It's worth you stay here couldn't ask for more.

Was this review helpful? Yes
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