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Embassy Suites Hotel Austin Central


Hotel class 3.0 of 5
5901 North I-35, Austin, TX 78723
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Reviews you can trust

78% Recommend
4.0 of 5 stars 51 reviews
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By trip type
All (51)
[ Date ] [ Rating ]
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2 of 5 stars
funnybunny921   16 contributions
Chicago
Nov 3, 2009 | Trip type: Couples

We stayed at this location towards the end of October for two nights. We chose it based on reviews we had found here on trip advisor. We were able to take advantage of the evening reception one night and the breakfast both mornings. The stay would have been great if on the second morning we had not opened up the... more

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5 of 5 stars
painnurse   7 contributions
california
Nov 3, 2009 | Trip type: Couples

Amazing for what we paid. Worth every bit. We asked for a quiet room and we never heard a sound, and the hotel looked quite full. The bed was King and very comfortable and the pillows great. The only downside was that the pool and hot tub was very chlorinated but maybe that was due to being indoors? It is... more

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5 of 5 stars
ARKSugarLand   30 contributions
Sugar Land, Texas
Oct 19, 2009 | Trip type: Solo travel
1/1 found this review helpful

I travel a lot for business and thanks to a great boss, the hotel accommodations are usually quite lux. When travelling on my own, well, I try to save a bit. I am in town from Sugar Land to purchase a car (another story as to why it is a better deal to buy in Austin rather than Houston) and... more

Management response from
GMAus, General Manager

I just wanted to thank you for taking the time to write a review of my hotel. Congratulations on the new car, although I have no idea of why it is better to buy in Austin than Houston. But we are very glad you feel that way! I hope your mother gets better soon. I shared your review with my...

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4 of 5 stars
chucoloco   7 contributions
El Paso, Texas
Oct 4, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I was placed in the Embassy Suites because all the downtown hotels were taken. Straight to the point...it is a good place to stay with an excellent sleep and no freeway noise. The staff is friendly. I love the free breakfast and happy hour. That's enough to make me go back! My only grip is the lack of free internet.... more

Management response from
GMAus, Jim Reist, General Manager

Dear chucoloco, Thanks for coming to Austin! I am guessing that you were here for the Austin City Limits Festival? If so, I hope you a had great time despite the rain! Thank for your comments including the "no freeway noise". We recently completed sealing a patio doors to eliminate that noise and it is nice to know that our...

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5 of 5 stars
ndkittymom   1 contribution
North Dakota
Sep 24, 2009 | Trip type: Business
1/1 found this review helpful

From: Janette Lewis [mailto:janlewis01@hotmail.com] Sent: Thursday, September 24, 2009 6:05 AM To: Jim Reist Subject: Our stay at your hotel Dear Jim, My name is Janette Lewis and my companion's name is Helen Waldner. We are from North Dakota and we were very pleased when you introduced yourself to us in the elevator one day during our stay in your... more

Management response from
GMAus, General Manager

I cannot tell you what a joy it is to start the day with the message you delivered to me this morning. I sincerely thank you for the time and effort you have taken to give me this feedback. I will be sharing your note with my entire staff today and tomorrow (just in case someone has the day off...

Awesome time
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5 of 5 stars
Iwinagain   1 contribution
Cypress TX
Sep 3, 2009 | Trip type: Family
1/1 found this review helpful

We were in town for a boys baseball tourney and betwwen the hospitality, service, cleanliness, and other amenities our stay was perfect. In addition we came in with a group in which we needed 10 rooms and the hotel was able to accomodate us with putting the whole team on the same floor, which made for a great time for... more

Management response from
GMAus, General Manager

Dear Iwinagain, What a great response! I appreciate your time in letting people know how you and your group felt about this hotel. I hope the team did great in the tournament and we look forward to another visit sometime soon! Again, I cannot express how greatful myself and my staff are for your loyalty to this hotel. Please come...

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3 of 5 stars
IrvingDad   1 contribution
Dallas, TX
Aug 18, 2009 | Trip type: Family

The good: 1. Staff was friendly, especially the breakfast staff. Dish cart crept across the room over one tile at a time because our 8 month old baby fell asleep. Also a great Breakfast. 2. The free cocktail in the evening was great! We enjoyed it the first night, but missed all the rest because we were going to restaurants... more

Management response from
GMAus, General Manager

Dear IrvingDad, Thank you for taking the time to write a review on our hotel. I am glad you had a good time and I appreciate your positive comments regarding my staff, rooms, breakfast, and the pool. My staff works very hard to make each person's stay a positive one. I personally find your notice of their efforts a great...

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4 of 5 stars
Amunet77   1 contribution
Fort Worth
Aug 3, 2009 | Trip type: Friends getaway
1/1 found this review helpful

I have stayed at many Embassy Suites, this one was good but not the best. First the positives: The room was very clean and spacious. There were three areas in the room with a sink and mirror which was perfect because I was traveling with two other ladies. We each had a spot to do our make-up in the morning.... more

Management response from
GMAus, General Manager

Dear Amunett77, Thank you taking the time to write a review on our hotel. I appreciate your comments both the positive and the two items that we need to improve. First, on the positive, I would like to thank you for mentioning the check in staff, breakfast, and the cleanliness and spaciousness of our rooms. Regarding the smell, I do...

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4 of 5 stars
sindell357   2 contributions
Dallas, Texas
Jul 14, 2009 | Trip type: Family
2/2 found this review helpful

So this was our first big trip out of town with our 6 month old baby. I was very nervous about booking a hotel that would have all the conveniences of home and I hit the jackpot! WHO STAYED HERE - 4 adults and 1 infant WHY WE BOOKED THIS HOTEL - We booked this hotel because a)it was a... more

Management response from
GMAus, General Manager

What a great and detailed review! I sincerely want to thank you for such a wonderful and detailed verbal picture of my hotel. It is great to be referred to as "hitting the jackpot"! Your review was fun to read and I believe hi-lights many of the great reasons to book my hotel and Embassy Suites. I did note the...

Outstanding!
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5 of 5 stars
NewPathways   1 contribution
Plano, TX
Jul 6, 2009 | Trip type: Family
1/1 found this review helpful

We stayed at Embassy Suites Hotel (Austin Central) this past July 2 & 3 and were very pleasantly surprised. The staff was personable, friendly and professional. And you can really tell that the property has been well maintained; the inside tropical decor is beautiful. The complimentary cook-to-order breakfast was great and the omelette was outstanding. I also got a few... more

Management response from
GMAus, General Manager

Dear NewPathways, Thank you for taking the time to relate to other travelers your experiences at my hotel. Your comments on my staff are greatly appreciated as well as the comments on maintenance of the property. I am proud of the thumbs up from your family and I hope you had a great time in Austin TX! Sincerely, General Manager

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Embassy Suites Hotel Austin Central Also Known As

  • Austin Embassy Suites
  • Embassy Suites Austin
Address: 5901 North I-35, Austin, TX 78723