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All 182 Austin hotels

Doubletree by Hilton Hotel Austin

3.5 of 5 Hotel   |   6505 IH-35 North, Austin, TX 78752-4346
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69%
Ranked #63 of 182 hotels in Austin
A recent review
4 of 5 stars reviewed 1 week ago
Scott M Hockley, United States
  • Reviews (522)
  • Photos (63)
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522 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
There are newer reviews for Doubletree by Hilton Hotel Austin
See the most recent reviews
Hockley, United States
1 review
4 of 5 stars Reviewed 1 week ago

Was staying for a convention and the room was good and the service was outstanding. There are nice restaurants close by for eating. I even left my charger in the room after check out and housekeeping was able to get it to me. I recommend the Doubletree.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Scott M, Thank you for taking the time to write about the Doubletree by Hilton Austin. I was pleased to read that you enjoyed your stay and that our staff was able to quickly return your charger. We look forward to welcoming you back in the future. Best Wishes, John Magnuson Guest Services Manager More

Irving, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We stayed at this property for a military function 6/20-6/22/14. Needless to say, was not a good experience. Check in was at 3 pm but room was not ready. Front desk clerk told us to sit down & she would tell us when it was ready. Not very friendly, might I say. Room was ready at 4 pm. Requested a... More

Was this review helpful? Yes 1
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Kim H, Thanks for taking the time to write regarding your recent stay, the feedback you provided is very valuable and greatly appreciated. Please accept my apologies that your stay was not as enjoyable as you would have liked, your complete satisfaction is very important to me and I assure you that we will use your feedback to continue... More

Seabrook, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Initially, I had trouble making reservations. I tried to make reservations several weeks before the event I was attending---a banquet for Major General James Brown. I was not allowed to use my HHONORS points. I tried to make reservations using a block of rooms reserved for the aforementioned banquet and was told none were available. I asked for a king... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Jerry L, Thank you for attending the aforementioned banquet for Major General James Brown. I want to sincerely apologize for the reservation and service issues at the beginning of your stay. These issues will be addressed with our front desk team. If you would like to talk about your stay in further detail, my contact information is below, please... More

Edinburg, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I walked into the wrong room from the courtyard balcony. The lady was shocked that it was so easy just to walk in. She said that she made sure it was locked before she left. She was assuming that the housekeeping employee may have left through that door and did not shut it properly. Then I walked into my actual... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Tephanie C, Thank you for providing feedback in regards to your recent stay. I deeply apologize for the issues you encountered during your stay. I can assure you that these issues will be addressed with our Housekeeping and Engineering departments. Thank you again for bringing these issues to our attention, we will use your feedback to improve our hotel.... More

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Rooms are clean and comfortable. The view is amazing and over all quiet. Parking space is not an issue at this hotel. Lots of people in pool area! The location of the hotel is good, not too far away from entertainment.

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear JohnHyunSung, Thank you for taking the time to write a review regarding the Doubletree by Hilton Austin. I was thrilled to read your overall stay was positive and that you enjoyed the view of our pool, it is a guest favorite. We look forward to welcoming you back in the future. Best Wishes, John Magnuson Guest Services Manager More

Nashville
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been staying at this hotel about once a month for work; on and off for about a year. The property is nice and the rooms are nice and comfortable, however I've noticed in the summer months the rooms have a musty smell and are incredibly damp, to the point my towels wouldn't dry. I noticed this last summer,... More

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Jan37211, Thank you for your feedback about your recent stay in Austin. I would like to sincerely apologize that you were not completely satisfied with your room. Please feel free to reach out to me personally at John.Magnuson@interstatehotels.com or 512-374-4809 to discuss further. Sincerely, John Magnuson Guest Services Manager More

Dallas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I had a great stay at the Double Tree! Not only were there wonderful restaurants close by, but the staff was friendly and patient. The welcome cookie was also to die for!!! I would definitely recommend this hotel to others.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Lattanya M, Thank you for choosing the Doubletree by Hilton Austin Hotel on your recent visit. Our staff works hard to ensure every guest has a great stay, and they will enjoy hearing these comments about the service they provide. Best Wishes, John Magnuson Guest Services Manager More

1 review
3 of 5 stars Reviewed 2 weeks ago

I love this old hotel but it is showing some age. The a/c did not adequately cool my room and I heard the same complaint from another person. I was not given the traditional cookie at check-in. The banquet facilities were very nice and the banquet food was outstanding. Check in was not good as rooms were not ready and... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Barhamf, Thank you for taking the time to write about your stay at the Doubletree by Hilton Austin. I want to sincerely apologize for the issues you encountered throughout your stay, they have been addressed with the appropriate departments. My contact information is below and I would encourage you to contact me to talk about your stay in further... More

Kilgore, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Excellent service. Had chicken fried chicken and mahi mahi tacos great meals/service. clean room. rested well. Friendly accommodating staff. located off major interstate. restaurants within walking, but good bar in hotel

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Rochelle C, Thank you for staying at the Doubletree by Hilton Austin hotel. I was happy to read that you were able to enjoy our Courtyard Lounge during your stay and I can personally agree that the Mahi Mahi tacos are delicious! I will be sure to pass along the great feedback to our chef. Sincerely, John Magnuson Guest... More

Hallettsville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Rooms were average size with comfortable king size bed. Stayed two days for business and the evenings at the hotel were pleasant. Quite peaceful and relaxing. Did not go in the pool or hot tub but many other guests seemed to enjoy as well as relaxing nearby the pool with a book. Very friendly and helpful staff. Two quality restaurants... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Lisa K, Thank you for taking the time to write a review of the Doubletree by Hilton Austin Hotel. I was pleased to read that your stay was peaceful and relaxing especially after a long day of work. Thank you again and we look forward to welcoming you back in the future. Best Wishes, John Magnuson Guest Services Manager More

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Additional Information about Doubletree by Hilton Hotel Austin

Address: 6505 IH-35 North, Austin, TX 78752-4346
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Austin 3.5*
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Also Known As:
Doubletree By Hilton Austin Hotel Austin
Doubletree Austin
Austin Doubletree

63 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#31 Business Hotel in Austin #63 Spa Hotel in Austin
Hotel Class
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel Austin, centrally located at the intersection of IH-35 North and Highway 290 East. Situated between the downtown business district and the Austin Arboretum, the DoubleTree by Hilton Hotel Austin is just 20 minutes from Austin Bergstrom International Airport and five minutes from downtown Austin. Our elegant Spanish Colonial-style hotel is minutes from the best shopping, dining and entertainment Austin has to offer. ... more   less 
Number of rooms
344

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