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All 184 Austin hotels

Doubletree by Hilton Hotel Austin

3.5 of 5 Hotel   |   6505 IH-35 North, Austin, TX 78752-4346
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Ranked #65 of 184 Hotels in Austin
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A recent review
4 of 5 stars reviewed 3 days ago
nerua1207 Norman
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614 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Norman
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

I attended a conference in this hotel, and the biggest issue was how hot it was downstairs. Conference attendees were dripping in sweat in the lobby and where tables were set up, and then they were shivering in the ballrooms. In addition, the elevators were extremely slow, which was inconvenient with so many people wanting to use them at the... More

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Altus, United States
1 review
4 of 5 stars Reviewed 1 week ago

Room was nice and clean. Only complaint- desk clerk told me there was not a shuttle to airport because I left too early. Checked later with the valet service and they set me up with no problem. I was too busy attending sessions, but not much to do within walking distance.

Review collected in partnership with DoubleTree by Hilton

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John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Linda W, Thank you for taking the time to write about the Doubletree by Hilton Austin Hotel. I would like to apologize for the service challenge you encountered but was pleased to see it was resolved to your satisfaction. We are looking forward to welcoming you back the next time you are in Austin. Warm Regards, John Magnuson Guest... More

1 review
3 of 5 stars Reviewed 1 week ago

This hotel had friendly staff and was clean, but was an older facility and a fresh coat of paint (painting was occurring in hallway as I checked in) won't change that. It was fine for a Motel 6, but not up to the level of quality I have previously expected from a hotel with the Hilton name branded on it.... More

Review collected in partnership with DoubleTree by Hilton

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John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear 664shannonb, Thank you for taking the time to share feedback about the Doubletree by Hilton Austin hotel. I was happy to read that our staff was friendly throughout your stay, I will be sharing your kind comments with them. That being said, I want to apologize for the condition of your room. My contact information is below and would... More

houston, United States
1 review
4 of 5 stars Reviewed 1 week ago

The breakfast in the hotel is too expensive and you should not have to pay to park in the hotel garage, but you do. Also, I would have liked a more firm bed - maybe that's just me. Service was really good.

Review collected in partnership with DoubleTree by Hilton

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John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Gregory C, Thank you for writing about your experience at the Doubletree by Hilton Austin hotel. It is always great to read that our staff was able to provide quality service during your stay. Each team member is encouraged to go above and beyond to ensure a pleasant and memorable stay. Thank you again, and we look forward to... More

Austin, United States
1 review
3 of 5 stars Reviewed 1 week ago

Room condition was acceptable, except for the eye irritation I experienced when I laid on the pillows. Not sure if it was the detergent used or something that was sprayed on the linens. I don;t have any known allergies, so I was a bit perplexed by the experience.

Review collected in partnership with DoubleTree by Hilton

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John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear James G, Thank you for sharing comments about your stay at the Doubletree by Hilton Austin Hotel. I appreciate your feedback regarding the bed sheets, and invite you to contact me personally during your next visit so that I may assist in preventing this from happening. I can be reached at John.Magnuson@interstatehotels.com or (512) 374-4809. Thank you again for... More

Victoria, United States
1 review
3 of 5 stars Reviewed 1 week ago

Good Hotel for the price. Very good and polite staff. Check in and check out was easy. Great resturants withing walking distance. Had an issue with my reservation and had to change it and the staff who responded was excellent.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Roger W, Thank you for choosing the Doubletree by Hilton Austin Hotel for your recent trip to Austin. I would like to apologize for the issue with your reservation, but was pleased to read that our staff was able to quickly rectify the situation to your satisfaction. Best Wishes, John Magnuson Guest Services Manager More

Dallas, United States
1 review
5 of 5 stars Reviewed 1 week ago

This DoubleTree is in a good location with easy access to downtown Austin. The staff was friendly and the coffee was great. The hotel is older, but upgrades inside the hotel make it feel like a newer property. Elevator at the parking garage provides easy, covered access to each floor of the hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Tami G, Thank you for your recent comments on your stay at the Doubletree by Hilton Austin. I am happy to hear you had a terrific time here with us and your stay was memorable. Please come see us again when your travels bring you back to Austin. Best Wishes, John Magnuson Guest Services Manager More

Denton, United States
1 review
3 of 5 stars Reviewed 1 week ago

Bad: a dozen mosquitoes in the room on check-in, no refrigerator, A/C only marginally cooled, and the bed was too firm. Good: shower towels were huge, smell good soap/shampoo, my room was convenient to garage/pool/gym

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Jamey F, Thank you for providing us this feedback about your recent trip to Austin. Although I was pleased to read that you enjoyed the location of your room, I sincerely apologize for the condition challenges you experienced. These issues have been brought to the attention of our engineering department and rectified. My contact information is below and it... More

College Station, United States
1 review
4 of 5 stars Reviewed 1 week ago

The staff at check-in were very helpful and friendly and bent over backwards to make sure that all of my needs were met. I was upgraded to the Premium Double and couldn't believe how spacious and well-appointed the room was. I especially enjoyed the small private patio. I will definitely be staying here again anytime I find myself in the... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear James B, Thank you for your recent comments about your stay here at the Doubletree by Hilton Austin. I'm very excited to hear the staff went above and beyond to meet your expectations and to make a memorable stay. We look forward to seeing you in the near future. Best regards, John Magnuson Guest Services Manager More

Farmers Branch, United States
1 review
3 of 5 stars Reviewed 1 week ago

The courtyard was nice but had a lot of mosquitoes! The room was nice and clean but was disappointed that my room didn't get cleaned or the supplies replenished on the second day - not a huge problem since I was only staying 2 nights but it would have been nice. I did notice that they were cleaning other rooms... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Krista P, Thank you for taking the time to write about your recent stay at the Doubletree by Hilton Austin Hotel. I would like to deeply apologize that your room was not serviced on the second day of your stay. This issue has been addressed with our housekeeping department to ensure this does not happen in the future. Sincerely,... More

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Additional Information about Doubletree by Hilton Hotel Austin

Address: 6505 IH-35 North, Austin, TX 78752-4346
Phone Number:
Location: United States > Texas > Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Austin 3.5*
Number of rooms: 344
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Also Known As:
Doubletree By Hilton Austin Hotel Austin
Doubletree Austin
Austin Doubletree

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