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Doubletree by Hilton Hotel Austin

#66 of 190 Hotels in Austin
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6505 N Interstate 35, Austin, TX 78752-4346
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Doubletree by Hilton Hotel Austin
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Doubletree by Hilton Hotel Austin
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823 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Central Texas
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

When we checked in last Thursday, we were accidentally placed in a room that had not been cleaned. Staff hustled to get us into the right room, and I was very impressed that the man who checked us in took responsibility for the error. He never blamed the housekeeping staff or said there must have been a mistake. He said... More 

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Houston, TX, USA
2 reviews
1 of 5 stars Reviewed yesterday NEW

- The whole hotel and rooms are really rundown and unpleasant. Road side motels look better. - Paying $178 was especially painful (was not by choice, had to stay there for a convention). - Booked a room with 2 beds as Hilton member , upon arrival was told no rooms available. Was given a king bed. Made the stay uncomfortable... More 

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NOCONA, United States
5 of 5 stars Reviewed yesterday NEW

Nice place to stay, good food, comfy bed and friendly atmosphere. I was there on a business trip and would definitely choose to stay at Double Tree again. I also liked the fact that it was at the edge of Austin so being from a small country town I didn't have to travel too far into Austin in the traffic.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Atlanta, Georgia
5 of 5 stars Reviewed 6 days ago NEW

I had a great experience with Michael S. Frontoffi. I was traveling for work and Michael enthusiastically greeted me and made sure I was well taken care of. Great to know that people still have a gunuine interest in good customer service. I will definitely return! #thecookiemonster

Was this review helpful? Yes
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Jocelyn J, Thank you for taking the time to write a review about your recent stay at the DoubleTree by Hilton Austin. We strive to provide the best customer service and I was pleased to read we upheld that standard. I will be sure to pass along your kind words about Michael S. to him and his managers. We... More 

Tyler, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel staff, from bell men to checkin, were very helpful and polite. Check-in and check-out was extremely easy and fast. Accommodations were great. Meeting facilities were perfect. Food was excellent. Location was fantastic. Would highly recommend the location for business or pleasure.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Denny Y, We appreciate you taking the time to write a review about your recent stay. I was delighted to read your check-in and check-out experience was fast and easy and our staff upheld our high standard of customer service. See you soon! Lyric Wyatt Guest Services DoubleTree by Hilton Austin 512-374-4849 More 

Denton, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was the location for an annual meeting, hosting agencies from all over the state. This location is easy to find-- right off I-35-- and there are 3 restaurants just a few steps away. The rooms are clean, well-appointed and quiet. Complimentary wi-fi was perfect for my work needs. Free coffee was provided in the morning (as well as... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Grace C, Thank you for your glowing review about your recent stay. I am pleased to read you enjoyed our hotel and your stay. Our Green Choice is a great option, plus you get bonus HHonors points! We look forward to your next visit! Lyric Wyatt Guest Services DoubleTree by Hilton Austin 512-374-4849 More 

McAllen, United States
1 review
2 of 5 stars Reviewed 1 week ago

The initial price you pay for does not include internet, breakfast, or parking. To make things worse, you can hardly get a cell phone signal in your bedroom. Also, you might be placed in a room with only an outside entrance and by a public area, which means you get to hear other people's music and conversations until they decide... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved the style of this hotel. It had a very quaint old feel. The room was nice. Bed was very comfortable! In the bathroom there was some mold in the tile grout. Also, the courtyard was loud, which meant if there were kids in the pool they sounded very loud. Overall, this was a good hotel.

Was this review helpful? Yes
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Wrangler_fun, Thank you for taking the time to review your recent stay at DoubleTree by Hilton Austin. We hold high standards for cleanliness and I apologize we did not uphold those standards in your bathroom. I am delighted you enjoyed your stay overall and we look forward to welcoming you back. Lyric Wyatt Guest Services DoubleTree by Hilton Austin... More 

Lane Cove, Australia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

So here's the good; the rooms are big and it's in a handy location. Other than that, it's below par for a Hilton on a number of fronts. I arrived about 9.30pm and they had overbooked and where short on rooms. They sent me next door to a Drury but they could only accommodate me for one night and I... More 

Was this review helpful? Yes
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Darren A, We appreciate you taking the time to write a review about your recent stay at the DoubleTree by Hilton Austin. It is our standard to ensure you feel at home and enjoy your stay. We clearly did not meet this expectation and I want to sincerely apologize. Our hotel will be undergoing renovation shortly and we hope... More 

Paris, Texas, Usa
1 review
5 of 5 stars Reviewed 2 weeks ago

My room had a beautiful view of the pool. I wish my kids had been there! The restaurant quesadillas are very tasty. I also appreciated the cucumber waters available in the lobby area and in my business meetings. Thank you!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Susan S, Thank you for your review about your recent stay at the DoubleTree by Hilton Austin. I am delighted you had a great stay and I agree, our quesadillas are very tasty! Our courtyard rooms have a wonderful view of the pool and I am glad you were able to enjoy that. We look forward to your next... More 

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