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Doubletree by Hilton Hotel Austin

#79 of 193 Hotels in Austin
GreenLeadersBronze level
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6505 N Interstate 35, Austin, TX 78752-4346
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Doubletree by Hilton Hotel Austin
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905 Reviews from our TripAdvisor Community

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Converse, Texas
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed there one night in preparation for a meeting the next morning near the State Capital. I had reviewed the comments on the renovations taking place; there was no impact on our stay. Valet greeted us upon arrival. Check-in was fast and we were off to our room...a king! We didn't go out for dinner, so I can't comment personally... More 

Helpful?
Thank RozYNIA
Plano, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Very bad and rude customer service. Very bad answers to our needs and request. Is the most bad experiece that I have in a Hotel. The food is awfull and I get stomach sick. I will never stay in any of your hotels anymore

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alejandro G
Austin, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

My daughter and son in lay met in Austin he was just off the Plane from a year long deployment with the Army in Korea, the room was so clean and the staff very helpful. They were able to walk to a wonderful restaurant not far at all.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jerica H
DFW
Level Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel was in need of a makeover, so this is welcome. They are dealing with it just fine. Redone rooms are nicer. Restaurant/bar staff exceptional. Good place for a group reception/dinner. Food and service both above par for this class of hotel.

Helpful?
Thank Raxtuk6
Farmers Branch, United States
1 review
1 of 5 stars Reviewed 1 week ago

The staff are terrible, the rooms are threadbare, stinky and horrific. This is a hotel that airlines use, so you are always treated as a transient not a guest. The pricing is WRONG. The building is under renovation, constant construction noise. The food in the restaurant is old, left over. Made several people sick in our group...I mean vomiting minutes... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lisa M H
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Lisa M H, We appreciate you taking the time to write a review about your recent stay at the DoubleTree by Hilton Austin. First and foremost, I want to deeply apologize for the challenges you encountered during your stay. I can assure you that what you experienced does not represent the norm at our hotel. Please know that we... More 

Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago

I recently stayed at this location for business. The staff is helpful and the rooms are very nice. The location is great. Although I was traveling alone, I felt safe. There are great restaurant options in and near the hotel. The location was close to downtown without the price of staying downtown.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Angela L
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Angela L, Thank you for taking the time to write a review about your recent stay at the DoubleTree by Hilton Austin. I was so pleased you read you had a great stay and felt safe. We are conveniently located just a few miles north of downtown with some great restaurants nearby and I am glad you were able... More 

beasley, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

The hotel at present is going through some updates in several areas. I worked around the three problems I encountered without too much trouble. The parking garage connections to the hotel first 4 floors were great since no elevator was required. When the updates are finished this should be a nice hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ed K
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Ed K, We appreciate you taking the time to write a review about your recent stay at the DoubleTree by Hilton Austin. I want to apologize for the few problems you encountered during your stay. If you have further questions or comments, I welcome the opportunity to discuss your stay in further detail; I can be reached at lyric.wyatt@hilton.com.... More 

Willis
2 reviews
4 of 5 stars Reviewed 1 week ago

This great old hotel is currently being brought back to how I remember it 30 years ago.Very comfortable room and beautiful courtyard and pool.Hopefully the price will not be too high when construction is complete.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank rossj334
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear rossj334, Thank you for taking the time to write a review about your recent stay at the DoubleTree by Hilton Austin. I am so pleased you had a comfortable and enjoyable stay. We are excited for the upcoming completion of the hotel renewal and invite you to return for all the improvements. We look forward to welcoming you back... More 

ozona, tx
2 reviews
2 of 5 stars Reviewed 1 week ago

I would not recommend this hotel as it is under construction. Guests are housed on the same floors where the work is being completed. The dust and fumes are awful. Those in our group with allergies came home very ill.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank tamara_mcwilliams
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear tamara_mcwilliams, We appreciate you taking the time to write a review about your recent stay at the DoubleTree by Hilton Austin. Please accept out sincerest apologies for the discomfort you experienced during your stay. Thank you for your feedback regarding the dust and fumes, it has been addressed with the appropriate department so that we may avoid such incidences... More 

Seguin, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The gift shop was not available. Staff very accommodating despite the construction project in the lobby. Great breakfast menu in buffet but a bit pricy. Location very convenient. Rooms very clean. The garage should show "level" designation more prominently. Coffee is $2/cup in the lobby!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda T
Lyric W, Public Relations Manager at Doubletree by Hilton Hotel Austin, responded to this review

Dear Linda T, Thank you for taking the time to write a review about your recent stay at the DoubleTree by Hilton Austin. I am pleased you enjoyed your stay and experienced our great staff. We appreciate your feedback regarding the garage level designation and will take it into consideration when making improvements. We look forward to your next visit!... More 

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