Pleasantly surprised during my recent stay at Austin Doubletree! Hotel is being updated and I was luccky enough to get a newly remodeled room on the 5th floor. Very modern and classy, liked the chair and ottoman, comfy. I love that they kept the phone in the bathroom, classic!
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Thanks for taking the time to write about your recent stay, it’s greatly appreciated. We have been receiving wonderful feedback from our guests regarding our remodeled room’s, I am delighted you also enjoyed them.
We sincerely appreciate your support of our hotel and we hope to see you back in the near future.
Best Regards,
James Prendeville
General Manager
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This is a very nice hotel although it is old, but that is part of the charm. It is in good condition and very well maintained, and you can't beat it for the price. Other nice hotels in Austin are more expensive. We love to stay here because you can walk over to Pappadeaux to eat. What really prompted me...
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Thanks for the great feedback, it is always very gratifying to read positive comments regarding our wonderful staff – prompt, friendly and anticipatory service has always been our focus and I am delighted that you had a chance to experience that firsthand.
Having Pappadeaux and Pappasitos restaurants on either side of the hotel is certainly very convenient; both restaurants are...
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The service here exceeds expectations. The hotel was obviously one of the nicest at one time, although the furnishings appear a bit dated now. Overall, very impressed with this one!
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Thanks for taking the time to write regarding your recent stay and for posting the photograph of our Wolfgang Puck in-room coffee station. I am delighted that your overall experience was positive and that you enjoyed the service at the hotel. As I mentioned in a previous response, we did complete a number of renovation projects at the hotel in...
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The only reason I do not give this hotel a 5 rating is that it is in need of some maintenance but progress is being made. However the staff gets a 5! I love the staff here - they are special! Front desk and restaurant has some key folks who call me by name, treat me like I'm special and...
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Thanks for the great feedback regarding your recent stay. We do feel very fortunate to have such outstanding employees at the hotel and I appreciate you taking the time to recognize them, I will be passing your comments along. We did a lot of work at the hotel in 2011 including the completion of our guestroom renovation project, new state...
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A nice hotel on the north side of Austin, and a Hilton property. There are plenty of dining options in proximity to the site. The staff is friendly and accurate. Breakfast is good at the hotel. There is a bar with a couple of televisions. The rooms on the fifth floor are roomy and nice, and well-kept. There is parking...
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Thanks for taking the time to write regarding your recent experience, its greatly appreciated. I am happy to read that your stay was enjoyable and I appreciate the kind words about our great employees.
We hope to see you again in the very near future.
Best Regards,
James Prendeville
General Manager
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We stayed at this Doubletree in December for a family trip visiting friends and checking out the UT campus. We reserved two rooms and requested connecting rooms. During other trips elsewhere, we have not been successful in scoring the connecting rooms, but John working at the front desk helped us out this time. We even got to check in to...
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Thanks for the great review, I am delighted that your experience was positive. We do receive consistently strong feedback on our exterior courtyard, beds and Café and our new TV’s have been very popular with our guests. John at the front desk is a great ambassador for our hotel and truly enjoys serving our guests.
We look forward to the...
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Nice, quiet room. Can open the door without taking the room key/card out of your wallet -- just hold it up close to the door knob. Good hotel location -- close to many dining options. Free parking garage during my stay. I would definitely stay here again.
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Thanks for the great feedback, it’s appreciated. We installed a new RFID door lock system recently and have received wonderful comments from our guests. It is state of the art technology that uses radio frequencies to open the door lock instead of those pesky magnetic strip cards that tend to de-magnetize so often.
We are very fortunate to be located...
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We had a group of 3 and only stayed one night but it was the perfect location and very comfortable. Lobby is beautiful with mediterranean tile and black iron accents. Customer Service was wonderful. Gift shop is well stocked and has a lot of variety. We visited Sandra Bullock's restaurant (she wasn't there), Bess Bistro @ 500 W. Sixth, food...
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Thanks for the great comments following your recent stay. We do get a lot of positive feedback regarding our Spanish Colonial architecture and we are very proud of our wonderful employees.
I look forward to the opportunity to welcome you back in the near future.
Best Regards,
James Prendeville
General Manager
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Our family stayed several nights here while my husband was attending a conference in this hotel. The room was clean and comfortable. We wish had a refrigerator in the room. The courtyard was nice to let our toddler walk around. There was one waitress in the restaurant that was kind and gave us good service at breakfast. The rest of...
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Thanks for taking the time to write, we sincerely appreciate the positive feedback on our rooms, cleanliness, sleep quality, courtyard and location. I was disappointed to read that the service you received in our restaurant for breakfast was not consistently positive. I have already followed up with our Food and Beverage Director and you have my assurance that we will...
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Convenient, nice and meeting the usual Doubletree/Hilton standard of excellence. Going back, nice breakfast, friendly. Close to dining. Nice beds.
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Thanks for the great review, we appreciate it. We pride ourselves on our friendly employees and get consistently positive comments on our wonderful sweet dreams bed’s, I am delighted you were able to enjoy both.
We are looking forward to welcoming you back in the near future.
Best Regards
James Prendeville
General Manager
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